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SERVICE MANUAL
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NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH USA, Inc.
All product names, domain names or product illustrations, including desktop images, used in this document are trademarks, registered trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies. No such use, or the use of any trade name, or web site is intended to convey endorsement or other affiliation with Ricoh products.
It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh USA, Inc. and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH USA, Inc.
All product names, domain names or product illustrations, including desktop images, used in this document are trademarks, registered trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies. No such use, or the use of any trade name, or web site is intended to convey endorsement or other affiliation with Ricoh products.
It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh USA, Inc. and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH USA, Inc.
All product names, domain names or product illustrations, including desktop images, used in this document are trademarks, registered trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies. No such use, or the use of any trade name, or web site is intended to convey endorsement or other affiliation with Ricoh products.
2016 RICOH USA, Inc. All rights reserved.
LEGEND & DOCUMENTATION HISTORYTABLE OF CONTENTSREAD THIS FIRSTSymbols, Abbreviations and TrademarksSymbols, AbbreviationsTrademarksPRODUCT INFORMATIONPRODUCT OVERVIEWCOMPONENT LAYOUTPAPER PATHDRIVE LAYOUTMACHINE CODES AND PERIPHERALS CONFIGURATIONMAIN MACHINEOPTIONSDIAGRAMINSTALLATIONINSTALLATION REQUIREMENTSENVIRONMENTMACHINE LEVELMACHINE SPACE REQUIREMENTSMACHINE DIMENSIONSPOWER REQUIREMENTSMAIN MACHINE INSTALLATIONIMPORTANT NOTICE ON SECURITY ISSUESINSTALLATION FLOW CHARTACCESSORY CHECKINSTALLATION PROCEDUREIMAGE QUALITY TEST/ SETTINGSMOVING THE MACHINEANTI-CONDENSATION HEATER (SCANNER, PCDU)ANTI-CONDENSATION HEATER (SCANNER)ANTI-CONDENSATION HEATER (PCDU)ANTI-CONDENSATION HEATER FOR PAPER FEED TRAYSACCESSORY CHECKCONNECTING TO MAIN MACHINE TRAYCONNECTING TO PAPER FEED UNIT PB3220/PB3210CONNECTING TO PAPER FEED UNIT PB3150PAPER FEED UNIT PB3220 (D787-18, -22)/ PB3210 (D787-17)ACCESSORY CHECKINSTALLATION PROCEDUREPAPER FEED UNIT PB3150 (D694)ACCESSORY CHECKINSTALLATION PROCEDURECASTER TABLE TYPE M3 (D178)ACCESSORY CHECKINSTALLATION PROCEDUREPLATEN COVER PN2000 (D700)ACCESSORY CHECKINSTALLATION PROCEDUREARDF DF3090 (D779)ACCESSORY CHECKINSTALLATION PROCEDURESPDF DF3100 (D3B0)ACCESSORY CHECKINSTALLATION PROCEDUREBIN TRAY BN3110 (D3CQ)ACCESSORY CHECKINSTALLATION PROCEDUREINTERNAL SHIFT TRAY SH3070 (D691)ACCESSORY CHECKINSTALLATION PROCEDURESIDE TRAY TYPE M3 (D725)ACCESSORY CHECKINSTALLATION PROCEDUREBRIDGE UNIT BU3070 (D685)ACCESSORY CHECKINSTALLATION PROCEDUREBOOKLET FINISHER SR3220 (D3B9)ACCESSORY CHECKINSTALLATION PROCEDUREPUNCH UNIT PU3050ACCESSORY CHECKINSTALLATION PROCEDUREINTERNAL FINISHER SR3130 (D690)ACCESSORY CHECKINSTALLATION PROCEDUREPUNCH UNIT PU3040 (D716)ACCESSORY CHECKINSTALLATION PROCEDUREINTERNAL FINISHER SR3180 (D766)ACCESSORY CHECKINSTALLATION PROCEDURESTAPLELESS STAPLER INITIAL SETTINGSBANNER PAPER GUIDE TRAY TYPE M19 (D3BF)ACCESSORY CHECKINSTALLATION PROCEDUREIMAGEABLE AREA EXTENSION UNIT TYPE M19 (D3BR-07)ACCESSORY CHECKINSTALLATION PROCEDUREEXTERNAL KEYBOARD BRACKET TYPE M19 (D3BR-10)ACCESSORY CHECKINSTALLATION PROCEDUREINTERNAL OPTIONSLIST OF SLOTSUSB DEVICE SERVER OPTION TYPE M19 (D3BC-28,-29)ACCESSORY CHECKINSTALLATION PROCEDUREIP ADDRESS SETTINGEXTENDED USB BOARD TYPE M19 (D3BS-01)ACCESSORY CHECKINSTALLATION PROCEDUREIEEE 1284 INTERFACE BOARD TYPE M19 (D3C0)ACCESSORY CHECKINSTALLATION PROCEDUREIEEE 802.11AGN INTERFACE UNIT TYPE M19 (D3BR-01)ACCESSORY CHECKINSTALLATION PROCEDUREUSER TOOL SETTINGS FOR IEEE 802.11A/G/NSP MODE SETTINGS FOR IEEE 802.11 WIRELESS LANFILE FORMAT CONVERTER TYPE M19 (D3BR-04)ACCESSORY CHECKINSTALLATION PROCEDUREBLUETOOTH INTERFACE UNIT TYPE D (D566-01)ACCESSORY CHECKINSTALLATION PROCEDUREMEMORY UNIT TYPE M19 4GB (D3BX-03)ACCESSORY CHECKINSTALLATION PROCEDUREENHANCED SECURITY HDD OPTION TYPE M12 (D3A6-02)ACCESSORY CHECKINSTALLATION PROCEDUREOPTIONAL COUNTER INTERFACE UNIT TYPE M12 (B870-21)ACCESSORY CHECKINSTALLATION PROCEDUREKEY COUNTER BRACKET TYPE M3 (D739-09)ACCESSORY CHECKINSTALLATION PROCEDURECARD READER BRACKET TYPE 3352 (D593-61)ACCESSORY CHECKINSTALLATION PROCEDURENFC CARD READER TYPE M19 (D3BS-21)ACCESSORY CHECKINSTALLATION PROCEDURESMART CARD READER BUILT-IN UNIT TYPE M19 (D3BS-22)ACCESSORY CHECKINSTALLATION PROCEDURESD CARD OPTIONSSD CARD SLOTSLIST OF SLOTS USEDSD CARD APPLI MOVEOVERVIEWMOVE EXECUNDO EXECPOSTSCRIPT3 UNIT TYPE M19 (D3BD-05, -06, -07)ACCESSORY CHECKINSTALLATION PROCEDURECAMERA DIRECT PRINT CARD TYPE M19 (D3BD-13)ACCESSORY CHECKINSTALLATION PROCEDUREXPS DIRECT PRINT OPTION TYPE M19 (D3BC-24, -25, -26)ACCESSORY CHECKINSTALLATION PROCEDUREOCR UNIT TYPE M13 (D3AC-23, -24, -25)ACCESSORY CHECKSEARCHABLE PDF FUNCTION OUTLINEINSTALLATION PROCEDURERECOVERY PROCEDUREDATAOVERWRITESECURITY UNIT TYPE M19 (D3BS-03)OVERVIEWACCESSORY CHECKBEFORE YOU BEGIN THE PROCEDUREINSTALLATION PROCEDURECONFIGURING "AUTO ERASE MEMORY" (PERFORMED BY THE CUSTOMER)@REMOTE SETTINGSSECURITY SETTINGSSECURITY FUNCTION INSTALLATIONDATA OVERWRITE SECURITYHDD ENCRYPTIONPREVENTIVE MAINTENANCEPM PARTS SETTINGSREPLACEMENT PROCEDURE OF THE PM PARTSAFTER INSTALLING THE NEW PM PARTSPREPARATION BEFORE OPERATION CHECKOPERATION CHECKREPLACEMENT AND ADJUSTMENTNOTES ON THE MAIN POWER SWITCHPUSH SWITCHBEFOREHANDSPECIAL TOOLSEXTERIOR COVERSOVERVIEWFRONT COVERCONTROLLER COVERUPPER LEFT COVERLEFT REAR COVERLEFT COVERREAR COVERREAR LOWER COVERRIGHT REAR COVERRIGHT UPPER COVERFRONT UPPER COVERPROXIMITY SENSOR (HUMAN DETECTION SENSOR)MAIN POWER SWITCH COVERWASTE TONER COVERINVERTER TRAYPAPER EXIT TRAYPAPER EXIT COVERPAPER EXIT LOWER COVERPAPER EXIT FRONT COVERINNER UPPER COVERINNER LOWER COVERSMART OPERATION PANELOPERATION PANEL UNITUSB CABLEADFADF REMOVALSCANNER UNITBEFORE YOU BEGINSCANNER EXTERIOREXPOSURE GLASSSCANNER CARRIAGESCANNER MOTORAPS SENSORSCANNER HP SENSORARDF/PLATEN COVER SENSORSCANNER FFCLASER UNITPOLYGON MIRROR MOTORSP DESCRIPTIONSPCDUPCU/DEVELOPMENT UNITIMAGING TEMPERATURE SENSOR (THERMISTOR)WASTE TONERWASTE TONER BOTTLEIMAGE TRANSFER UNITIMAGE TRANSFER BELT UNITIMAGE TRANSFER CLEANING UNITIMAGE TRANSFER BELTPAPER TRANSFER ROLLERPAPER TRANSFER ROLLER UNITFUSING ENTRANCE SENSORTM/ID SENSORTEMPERATURE AND HUMIDITY SENSORITB CONTACT AND RELEASE SENSORIMAGE TRANSFER LOCK UNITDRIVE UNITOVERVIEWPAPER FEED MOTORTRANSPORT MOTORPAPER TRANSFER CONTACT AND RELEASE MOTOR UNITIMAGING DRIVE UNITPCU MOTOR: CMYDEVELOPMENT MOTOR: CMYDEVELOPMENT SOLENOIDPCU MOTOR: BLACK / ITB DRIVE MOTORREGISTRATION MOTORFUSING MOTORPAPER EXIT/ PRESSURE RELEASE MOTORDUPLEX ENTRANCE MOTORTONER SUPPLY MOTORSUB HOPPERTONER END SENSORTONER BOTTLE DRIVE MOTORID CHIP CONTACT BOARDTRANSPORT COIL UNITFUSING UNITFUSING ENTRANCE GUIDE PLATEFUSING EXIT GUIDE PLATEFUSING UPPER COVERFUSING LOWER COVERFUSING SLEEVE BELT UNITPRESSURE ROLLERFUSING SLEEVE THERMOSTAT UNITNON-CONTACT THERMISTORPRESSURE ROLLER THERMISTORTHERMOPILE UNITPRESSURE ROLLER HP SENSORFUSING EXIT DRIVE SOLENOIDPAPER EXITPAPER EXIT UNITPAPER EXIT SOLENOIDPAPER EXIT SENSORREVERSE SENSORREVERSE MOTORFUSING EXIT SENSORPAPER FEEDPAPER FEED UNITPAPER DUST COLLECTION UNITPICK-UP ROLLER, PAPER FEED ROLLER, SEPARATION ROLLER, TORQUE LIMITERST TRAY LIFT MOTOR/ 2ND TRAY LIFT MOTORTRANSPORT SENSORUPPER LIMIT SENSORPAPER END SENSORREGISTRATION SENSORBYPASS TRAY UNITBYPASS TRAYBYPASS PAPER END SENSORBYPASS PICK-UP ROLLERBYPASS PAPER FEED ROLLERBYPASS SEPARATION ROLLER/TORQUE LIMITERBYPASS WIDTH SENSORBYPASS LENGTH SENSORDUPLEX UNITDUPLEX/BYPASS MOTORDUPLEX ENTRANCE SENSORDUPLEX EXIT SENSORELECTRICAL COMPONENTSOVERVIEWCONTROLLER BOX COVERIPUBCUCONTROLLER BOARDHDDCONTROLLER BOXIMAGING IOBHVP_TTSPSU (AC CONTROLLER BOARD)PSU (DC POWER)POWER SUPPLY BOXPAPER TRANSPORT IOBHVP-CBPROXIMITY SENSOR (HUMAN DETECTION SENSOR) BOARDFANS/FILTERSOZONE FILTER/DUST FILTERDEODORIZATION FILTERDEVELOPMENT INTAKE FANOZONE EXHAUST FANPAPER EXIT COOLING FANFUSING EXHAUST FANTONER SUPPLY COOLING FANPSU COOLING FANCONTROLLER BOX COOLING FANIMAGE ADJUSTMENTAUTO COLOR CALIBRATIONSCANNINGARDFREGISTRATIONERASE MARGIN ADJUSTMENTADJUSTING THE TONE OF THE PRINTED IMAGEADJUSTMENT BY CHANGING THE PRINTER DRIVER SETTINGADJUSTMENT BY CHANGING THE MACHINE’S PROFILE SETTINGPRINTER GAMMA CORRECTIONCOLOR REGISTRATIONSYSTEM MAINTENANCESERVICE PROGRAM MODEENTERING SP MODEEXITING SP MODETYPES OF SP MODESREMARKSSP TABLESFIRMWARE UPDATE (SD CARD)OVERVIEWFIRMWARE TYPEPROCEDUREERROR SCREENS DURING UPDATINGFIRMWARE UPDATE (REMOTE FIRMWARE UPDATE)RFU PERFORMABLE CONDITIONFIRMWARE UPDATE (SMART FIRMWARE UPDATE)OVERVIEWIMMEDIATE UPDATEUPDATE AT THE NEXT VISIT (RESERVE)UPDATE VIA SD CARDFIRMWARE UPDATE (AUTO REMOTE FIRMWARE UPDATE)OVERVIEWDOWNLOADING AND UPDATING PROCESSRELATED SPUPDATING JAVAVMCREATING AN SD CARD FOR UPDATINGNVRAM DATA UPLOAD/DOWNLOADUPLOADING CONTENT OF NVRAM TO AN SD CARDDOWNLOADING AN SD CARD TO NVRAMADDRESS BOOK UPLOAD/DOWNLOADINFORMATION LISTDOWNLOADUPLOADCAPTURING THE DEVICE LOGSOVERVIEWRETRIEVING THE DEVICE LOGS VIA OPERATION PANELRETRIEVING THE DEVICE LOGS VIA WEB IMAGE MONITORSMC LIST CARD SAVE FUNCTIONOVERVIEWPROCEDUREFILE NAMES OF THE SAVED SMC LISTSERROR MESSAGESUP/SP DATA IMPORT/EXPORTUP DATA IMPORT/EXPORTSP DATA IMPORT/EXPORTPOSSIBLE SOLUTIONS FOR IMPORT/EXPORT PROBLEMSCARD SAVE FUNCTIONOVERVIEWPROCEDUREERROR MESSAGESTROUBLESHOOTINGSELF-DIAGNOSTIC MODESC AUTOMATIC REBOOTCONTROLLER SELF-DIAGNOSIS OUTLINECONTROLLER SELF-DIAGNOSIS FLOWCHARTHDD-RELATED MESSAGESERVICE CALL CONDITIONSSUMMARYLIST OF AUTOMATIC REBOOT TARGET SCSC CODE CLASSIFICATIONSERVICE CALL 101-195SC100 (ENGINE: SCANNING)SERVICE CALL 202-285SC200 (ENGINE: IMAGE WRITING)SERVICE CALL 312-396SC300 (ENGINE: CHARGE, DEVELOPMENT)SERVICE CALL 441-498SC400 (ENGINE: AROUND THE DRUM)SERVICE CALL 501-584SC500 (ENGINE: PAPER TRANSPORT 1: PAPER FEED, DUPLEX, TRANSPORT)SC500 (ENGINE: FUSING)SERVICE CALL 620-687SC600 (ENGINE: COMMUNICATION AND OTHERS)SC600 (CONTROLLER)SERVICE CALL 700-792SC700 (ENGINE: PERIPHERALS)SERVICE CALL 816-899SC800 (CONTROLLER)SERVICE CALL 900-998SC900 (ENGINE: OTHERS)SC900 (CONTROLLER)TROUBLESHOOTING FOR SC ERRORSWHEN SC285-02 (MUSIC ERROR) IS DISPLAYEDWHEN SC370 (TM (ID) SENSOR CALIBRATION ERROR) IS DISPLAYEDWHEN SC501, SC502, SC503, OR SC504 (PAPER TRAY ERROR) IS DISPLAYEDWHEN SC544-02, SC554-02 (NON-CONTACT THERMISTORHIGH TEMPERATURE DETECTION) IS DISPLAYEDISOLATION DIAGRAM OF SC663, 664, 665, 667, 668, AND -01WHEN SC670 (ENGINE START UP ERROR) IS DISPLAYEDWHEN SC672 (CONTROLLER START UP ERROR) IS DISPLAYEDWHEN ABNORMAL NOISE OCCURSPROCEDURE OF CHECKING ABNORMAL NOISE OF DRIVE UNIT (PERIPHERAL FUSING)OPERATION CHECK PROCEDURES OF THE TONER SUPPLY MOTOR/TONER BOTTLE DRIVE MOTORJAM DETECTIONJAM DISPLAYCLEARING A PAPER JAMPAPER JAM HISTORYJAM CODES AND DISPLAY CODESPAPER SIZE CODESENSOR LOCATIONSTROUBLESHOOTING FOR TRANSPORT/PAPER FEEDING OF THE MACHINECURLED PAPERINITIAL JAMJAMDISPLAY ERROROTHERSTROUBLESHOOTING FOR FINISHING OPTIONSFINISHER REGISTRATION ADJUSTMENT FOR BOOKLET FINISHER SR3220 (D3B9)FINISHER JOGGER PROBLEM (FOR BOOKLET FINISHER SR3220 (D3B9)EARLY TRAY FULL DETECTION MYLAR FOR INTERNAL FINISHER SR3130 (D690)PAPER CURL PROBLEM FOR SR3180 (D766)MAXIMUM NUMBER OF SHEETS FOR STAPLING AND WHAT HAPPENS WHEN THE JOB HAS TOO MANY PAGESELECTRICAL COMPONENT DEFECTSFUSESVERTICAL STREAKS ON COPIES DUE TO SCANNING PROBLEMSOVERVIEWIMAGE QUALITY PROBLEMSMISJUDGMENT FOR AUTO COLOR SELECTION (COPY/SCANNER)MISJUDGMENT FOR AUTO COLOR SELECTION (E.G. WHEN USING PAPER WHICH HAS A STRONG BLUE COMPONENT)WHEN AN ABNORMAL IMAGE IS GENERATEDOTHER TROUBLESHOOTINGWHEN FLUORESCENT/ LED LAMPS FLICKERDETAILED DESCRIPTIONSGUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTSCHANGES FROM THE PREVIOUS MACHINECOMPONENT LAYOUTSCANNER UNITLASER EXPOSURE UNITIMAGE TRANSFER UNITPCDUTONER SUPPLY / WASTE TONER BOTTLEPAPER FEED UNITDUPLEX UNITBYPASS UNITFUSING UNITPAPER TRANSFER / PAPER EXITAIR FLOWDRIVE UNITBOARD / SWITCHSCANNINGOVERVIEWMECHANISMIMAGE PROCESSINGMECHANISMLASER EXPOSUREOVERVIEWMECHANISMPROCESS CONTROLMECHANISMPROCESS CONTROLMUSIC (AUTOMATIC COLOR REGISTRATION CORRECTION)REAL TIME PROCESS CONTROLIBACCPCDU (PHOTO CONDUCTOR AND DEVELOPMENT UNIT)OVERVIEWMECHANISM (PCU)MECHANISM (DEVELOPMENT)TONER SUPPLYOVERVIEWMECHANISMWASTE TONEROVERVIEWMECHANISMIMAGE TRANSFER AND PAPER TRANSFEROVERVIEWIMAGE TRANSFER UNIT MECHANISMIMAGE TRANSFER BELT CLEANING MECHANISMPAPER TRANSFER UNIT MECHANISMPAPER FEED/ TRANSPORT SECTIONOVERVIEWPAPER FEED/ TRANSPORT PARTBYPASS FEED SECTIONDUPLEX SECTIONPAPER EXIT UNITDRIVE/SENSOR LAYOUTFUSINGOVERVIEWMECHANISMELECTRICAL PARTSBLOCK DIAGRAM BOARD OUTLINEANTI-CONDENSATION HEATER FOR SCANNER, PCDU, AND PAPER FEED TRAYEXTERIOR COVER/ AIR FLOWS (FAN CONTROL)OVERVIEWMECHANISMENERGY SAVEENERGY SAVER MODESPOWER STATES OF THIS MACHINEVERIFICATION OF UP TIME FOR EACH ENERGY SAVING STATECHECKING THE UP TIME BY DEVICE STATERECOMMENDATIONPROXIMITY SENSOR (HUMAN DETECTION SENSOR)OVERVIEWSENSOR OPERATIONOPERATION MODESUSER TOOLRELATED SC CODESRELATED SP CODE
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