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5.10.3 RETRIEVING THE DEVICE LOGS VIA WEB IMAGE MONITOR
The device logs can be retrieved via the Web Image Monitor.
1. Access the following URL and logon as an administrator:
http://[IP address or host name]/web/entry/df/websys/direct/getSysInfo.cgi
2. Specify the date that the problem occurred and the number of days to download the logs. If the fax destinations need to be included in the fax information, set "On" as "Obtain Fax Destination(s) Information". Then click "Download".
"3" is set by default for "Number of days, including date fault occurred, to obtain". However "2", which is the minimum needed for investigating the problems, is recommended for reducing the downloading time.
"Obtain Fax Destination(s) Information" is set to "Off" by default.
3. The confirmation screen will appear and the information and/or logs will start downloading. To proceed to download the information and/or logs, wait for the open-or-save dialog to appear.
Capturing the Device Logs
System Maintenance
System Maintenance
System Maintenance
To cancel downloading, click "Cancel".
To reconfigure some settings, click "Download again".
Operation panel when downloading the logs:
4. After a while, the open-or-save dialog will appear. Specify where to download and save the file.
The debug logs are saved with the following file names. These names are the same as the files downloaded with SD card.
The device logs are saved with the following file names.
Controller log (mmesg) | /LogTrace/[the model number]/watching/[yyyymmdd_hhmmss]_[a unique value].gz |
Engine device log | /LogTrace/[Machine Serial]/engine/[yyyymmdd_hhmmss].gz |
Operation panel log | /LogTrace/[the model number]/opepanel/[yyyymmdd_hhmmss].tar.gz |
SMC | /LogTrace/[the model number]/smc/[the model number]_[5992XXX]_[yyyymmdd]_[hhmmss].csv |
Configuration page | /LogTrace/[the model number]/gps/ConfigrationPage/ConfigrationPage_ [yyyymmdd_hhmmss].csv |
Capturing the Device Logs
Font page | /LogTrace/[the model number]/gps/FontPage/FontPage_PCL_[the page number]_[yyyymmdd_hhmmss].jpg /LogTrace/[the model number]/gps/FontPage/FontPage_PDF_[the page number]_[yyyymmdd_hhmmss].jpg /LogTrace/[the model number]/gps/FontPage/FontPage_PS_[the page number]_[yyyymmdd_hhmmss].jpg |
Print settings list | /LogTrace/[the model number]/gps/PrintSettingList/PrintSettingList_RPGL_[yyyymmdd_hhmmss ].txt /LogTrace/[the model number]/gps/PrintSettingList/PrintSettingList_RTIFF_[yyyymmdd_hhmmss ].csv |
Error log | /LogTrace/[the model number]/gps/ErrorLog/[yyyymmdd_hhmmss].csv |
Fax information | /LogTrace/[the model number]/faxreport/[yyyymmdd_hhmmss].csv |
FCU debug log | /LogTrace/[Machine Serial]/fculog/[yyyymmdd_hhmmss].gz |