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5.10 CAPTURING THE DEVICE LOGS
5.10.1 OVERVIEW
With this feature, you can save device logs that are stored in the machine (HDD or operation panel) or an SD card. It allows the Customer Engineer to save and retrieve error information for analysis.
The Capturing Log feature saves device logs for the following four.
Controller device log including operation log
Engine device log
FCU device log
Operation panel log
In older models, a technician enabled the logging tool after a problem occurred. After that, when the problem had been reproduced, the technician was able to retrieve the device log.
However, this new feature saves the device logs at the time that problems occur. Then you can copy the logs to an SD card.
You can retrieve the device logs using a SD card without a network.
Analysis of the device log is effective for problems caused by the software. Analysis of the device log is not valid for the selection of defective parts or problems caused by hardware.
Make sure to shut down and reboot the machine once before retrieving the Debug Logs. Otherwise, the latest settings may not be collected when the debug logs are retrieved.
Types of device logs that can be saved
Type | Storage Timing | Destination (maximum storage capacity) |
Controller device log including operation log | Saved at all times | HDD (4 GB) or SD card connected to the service slot. When the data gets over 4.0 GB, the older data is deleted. |
System Maintenance
System Maintenance
System Maintenance
Capturing the Device Logs
Type | Storage Timing | Destination (maximum storage capacity) |
Engine device log | When an engine SC occurs When paper feeding/output stop because of a jam When the machine doors are opened during normal operation | HDD or SD card connected to the service slot (Up to 300 times) |
FCU device log | When a specified amount of FCU device log is stored in the FCU. If fax application is unavailable (e.g. not installed), the machine does not transfer the log. | HDD or SD card connected to the service slot |
Operation panel log | When an error related to the operation panel occurs. | Memory in the operation panel. |
Device logs are not saved in the following conditions:
While erasing all memory
While data encryption equipment is installed
While changing the firmware configuration
Forced power OFF (accidentally disconnecting the outlet)
Engine device log while the machine is shutting down
When the power supply to the HDD is off because of energy saving (engine OFF mode/STR mode)
When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859, SC860, SC861, SC863, or SC864
The following logs are not saved:
Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases) Network communication log
Logs related to NRS IP-FAX log