SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC620-01

D

ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0))

After ADF connection was recognized on startup, an error is detected. (disconnection detection)

 ADF connection error

 ADF defection

 IPU board defection

 Noise contamination

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose.

2. Check the machine and ADF firmware version.

 Proceed to Step 3 if there is no new firmware released.

 Run the firmware update when there is a new firmware released.

3. Check the harness. Replace the harness if it is disconnected, or damaged.

4. Replace the IPU.

5. Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC620-02

D

ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0))

After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error)

 ADF connection error

 ADF defection

 IPU board defection

 Noise contamination

Follow the solution for SC620-01.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC620-03

D

ADF Communication error 3 (DF3100 (D3B0))

SC is displayed when CIS initialization complete command is not received for certain time.

 ADF connection error

 ADF defection

 IPU board defection

 Noise contamination

 Unsupported ADF is connected

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose.

2. Check the harness. Replace the harness if it is disconnected, or damaged.

3. Check if there are any signs of a short circuit on the SPDF Main Board. If there are any defects, replace the board.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC621-00

D

Finisher communication error

 Detected an error when connecting the communication line.

 Received a communication error notification from the URAT.

 Finisher control board defective.

 BCU defective

 IOB defective

 Connection error between finisher and main machine.

 Reconnect the Finisher interface cable.

 Replace the BCU.

 Replace the Imaging IOB.

 Replace the finisher.

 Turn the power off/on.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC622-01

D

Paper bank 1 communication error for Paper Feed Unit PB3150 (D694)

SC622-11

D

Paper bank 1 communication error for Paper Feed Unit PB3220/PB3210 (D787)

 Detected an error when connecting the communication line.

 Received a communication error notification from the URAT.

 Paper bank control board defective

 BCU defective

 IOB defective

 Paper bank-main machine connection error

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Check if all connectors in tray 1, 2, and optional paper tray are connected securely. Reconnect the connectors if they are disconnected, or loose.

2. Check the harness in tray 1, 2, and optional paper tray. Replace the harness if it is disconnected, or damaged.

3. Check if there are any signs of a short circuit on the Bank Main Board. If there are any defects, replace the board.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC663-01

D

Reset Detection: Imaging IOB: Software hang-up occurs

SC663-02

D

Reset Detection: Imaging IOB: Power ON reset occurs

SC663-03

D

Reset Detection: Imaging IOB: Software reset occurs

SC663-11

D

Reset Detection: Paper Transport IOB: Software hang-up occurs

SC663-12

D

Reset Detection: Paper Transport IOB: Power ON reset occurs

SC663-13

D

Reset Detection: Paper Transport IOB: Software reset occurs

SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation.

 Unexpected noise from inside the machine gets into Paper Transport IOB.

 Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB.

 Software ran reset to ASIC when there was a bug in the software or unexpected signal was input (-03/-13 only).

1. Turn the main power OFF/ON.

2. Replace the Paper Transport IOB (-01 to -03)

3. Replace the Imaging IOB (-11 to -13)

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC664-01

D

VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM

SC664-02

D

VODKA1 (Paper Transport Vodka) write error to VODKA SRAM

SC664-03

D

VODKA1 (Paper Transport Vodka) VODKA program launch error

SC664-11

D

VODKA2 (Imaging Vodka) access permission error to VODKA SRAM

SC664-12

D

VODKA2 (Imaging Vodka) write error to VODKA SRAM

SC664-13

D

VODKA2 (Imaging Vodka) VODKA program launch error

The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Imaging IOB

 Paper Transport IOB

-01 to 03

1. Turn the main power OFF/ON.

2. Replace the Paper Transport IOB.

3. Replace the BCU.

4. Replace the Imaging IOB.

-11 to 13

1. Turn the main power OFF/ON.

2. Replace the Imaging IOB.

3. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-01

D

Connection Error (BCU - IPU)

The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

1. Reconnect the FFC between BCU and IPU.

2. Replace the FFC between BCU and IPU.

3. Replace the BCU.

4. Replace the IPU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-02

D

Connection Error (BCU – Imaging IOB)

The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Imaging IOB

1. Reconnect the FFC between BCU and Imaging IOB.

2. Replace the FFC between BCU and Imaging IOB.

3. Replace the BCU.

4. Replace the Imaging IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-03

D

Connection Error (Paper Transport IOB – Imaging IOB)

The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 Paper Transport IOB.

 Imaging IOB.

1. Reconnect the FFC between Paper Transport IOB and Imaging IOB.

2. Replace the FFC between Paper Transport IOB and Imaging IOB.

3. Replace the Imaging IOB.

4. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-04

D

IOB does not start up

The IOB does not start up when starting up, or recovery from energy saver mode.

 Connector disconnected

 Harness disconnected

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.)

 BCU

 Imaging IOB

 Paper Transport IOB

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

1. Turn the main power OFF/ON.

2. Reconnect the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

3. Replace the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

4. Replace the BCU.

5. Replace the Imaging IOB.

6. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-05

D

Master Device Communication Error

The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

 Imaging IOB

 Paper Transport IOB.

1. Turn the main power OFF/ON.

2. Reconnect the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

3. Replace the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

4. Replace the BCU.

5. Replace the Imaging IOB.

6. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-06

D

IPU and IOB signal Communication Error

The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

 Imaging IOB

 Paper Transport IOB.

1. Turn the main power OFF/ON.

2. Reconnect the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

3. Replace the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

4. Replace the BCU.

5. Replace the IPU.

6. Replace the Imaging IOB.

7. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-07

D

IPU signal Communication Error

The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

1. Turn the main power OFF/ON.

2. Reconnect the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

3. Replace the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

4. Replace the BCU.

5. Replace the IPU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-08

D

IOB signal Communication Error

The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Imaging IOB

 Paper Transport IOB.

1. Turn the main power OFF/ON.

2. Reconnect the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

3. Replace the following FFC;

 BCU - Imagine IOB

 Imaging IOB - Paper Transport IOB

4. Replace the BCU.

5. Replace the Imaging IOB.

6. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-11

D

Vodka1 Communication Error

The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Paper Transport IOB.

1. Turn the main power OFF/ON.

2. Reconnect the FFC between Imaging IOB and Paper Transport IOB.

3. Replace the harness between Imaging IOB and Paper Transport IOB.

4. Replace the Imaging IOB.

5. Replace the Paper Transport IOB.

6. Reconnect the FFC between BCU and Imaging IOB.

7. Replace the FFC between BCU and Imaging IOB

8. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-12

D

Vodka2 Communication Error

The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Imaging IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

1. Turn the main power OFF/ON.

2. Reconnect the FFC between BCU and Imaging IOB.

3. Replace the FFC between BCU and Imaging IOB

4. Replace the BCU.

5. Replace the Imaging IOB.

6. Pull out all the PCUs and check if the SC reoccurs or not. If SC message disappears, replace the PCU.

7. Pull out all the toner bottles and check if the SC reoccurs or not. If SC message disappears, replace the toner bottle.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-41

D

Macaron1 Communication Error

The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

1. Turn the main power OFF/ON.

2. Replace the IPU.

3. Reconnect the FFC between BCU and IPU.

4. Replace the FFC between BCU and IPU.

5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC665-42

D

Macaron2 Communication Error

The machine detects the communication error between CPU and Macaron2 when starting up, or recovery from energy saver mode.

 FFC connection error

 FFC defective (disconnected, foreign object, etc.)

 The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

1. Turn the main power OFF/ON.

2. Replace the IPU.

3. Reconnect the FFC between BCU and IPU.

4. Replace the FFC between BCU and IPU.

5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-01

D

Master Device Mode Setting Error

The machine detects the CPU mode error when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

1. Turn the main power OFF/ON.

2. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-10

D

Slave1 Device Mode Setting Error

The machine detects the Slave1 mode error when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Paper Transport IOB

1. Turn the main power OFF/ON.

2. Replace the Paper Transport IOB.

3. Reconnect the FFC between Imaging IOB and Paper Transport IOB.

4. Replace the harness between Imaging IOB and Paper Transport IOB.

5. Replace the Imaging IOB.

6. Reconnect the harness between BCU and Imaging IOB.

7. Replace the harness between BCU and Imaging IOB.

8. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-11

D

Slave2 Device Mode Setting Error

The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Paper Transport IOB

1. Turn the main power OFF/ON.

2. Replace the Imaging IOB.

3. Reconnect the harness between BCU and Imaging IOB.

4. Replace the harness between BCU and Imaging IOB.

5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-40

D

Macaron1 Mode Setting Error

The machine detects the Macaron1 mode error when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

1. Turn the main power OFF/ON.

2. Replace the IPU.

3. Reconnect the harness between BCU and IPU.

4. Replace the harness between BCU and IPU.

5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC667-41

D

Macaron2 Mode Setting Error

The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 IPU

1. Turn the main power OFF/ON.

2. Replace the IPU.

3. Reconnect the harness between BCU and IPU.

4. Replace the harness between BCU and IPU.

5. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC668-01

D

Vodka1 Version Setting Error

The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Paper Transport IOB

1. Turn the main power OFF/ON.

2. Replace the Paper Transport IOB.

3. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC668-02

D

Vodka2 Version Setting Error

The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Imaging IOB

1. Turn the main power OFF/ON.

2. Replace the Imaging IOB.

3. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC668-03

D

Vodka1,2 Version Setting Error

The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode.

The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);

 BCU

 Imaging IOB

 Paper Transport IOB

1. Turn the main power OFF/ON.

2. Replace the BCU.

3. Replace the Imaging IOB.

4. Replace the Paper Transport IOB.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC669-**

EEPROM Communication Error

SC669-01

D

EEPROM OPEN: ID error

SC669-02

D

EEPROM OPEN: Channel error

SC669-03

D

EEPROM OPEN: Device error

SC669-04

D

EEPROM OPEN: Communication abort error

SC669-05

D

EEPROM OPEN: Communication timeout error

SC669-06

D

EEPROM OPEN: Operation stopped error

SC669-07

D

EEPROM OPEN: Buffer full

SC669-08

D

EEPROM OPEN: No error code

SC669-09

D

EEPROM CLOSE: ID error

SC669-10

D

EEPROM CLOSE: No error code

SC669-11

D

EEPROM Data write: ID error

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC669-12

D

EEPROM Data write: Channel error

SC669-13

D

EEPROM Data write: Device error

SC669-14

D

EEPROM Data write: Communication abort error

SC669-15

D

EEPROM Data write: Communication timeout error

SC669-16

D

EEPROM Data write: Operation stopped error

SC669-17

D

EEPROM Data write: Buffer full

SC669-18

D

EEPROM Data write: No error code

SC669-19

D

EEPROM Data read: ID error

SC669-20

D

EEPROM Data read: Channel error

SC669-21

D

EEPROM Data read: Device error

SC669-22

D

EEPROM Data read: Communication abort error

SC669-23

D

EEPROM Data read: Communication timeout error

SC669-24

D

EEPROM Data read: Operation stopped error

SC669-25

D

EEPROM Data read: Buffer full

SC669-26

D

EEPROM Data read: No error code

SC669-36

D

Verification error

SC669-37

D

Error Detection

The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error.

(*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1)

 Electrical noise

 EEPROM not connected fully

 EEPROM not installed

 EEPROM damaged

 BCU damaged

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

1. Turn the main power OFF/ON.

2. Reconnect the EEPROM.

3. Replace the EEPROM.

4. Replace the BCU.

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

681-**

D

Toner bottle: ID Chip Communication error

When error notification was received during communication with the tag and operation is not resumed after N*1 retries.

*1 See the detailed table below.

 Corrupted ID data

 Disconnected ID chip

 No ID chip

 Noise

Turn the main power off, and then do the following.

1. Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pin, follow step 5.

2. Reconnect the connectors between Imaging IOB and ID Chip Contact Board.

3. Reconnect the FFC between Imaging IOB and BCU.

4. Replace the ID Chip Contact Board.

5. Reconnect the harness between Imaging IOB and ID Chip Contact Board.

6. Replace the FFC between Imaging IOB and BCU.

7. Replace the Imaging IOB.

8. Replace the BCU.

No.

Detail

Causes

Retry

01 - 04

Invalid device ID

Noise, Incorrect connection, Malfunction

3

06 - 09

Channel error

Noise, Incorrect connection, Malfunction

3

11 - 14

Device Error

Noise, Incorrect connection

3

16 - 19

Communication error (interrupted)

Noise, Incorrect connection

3

21 - 24

Communication timeout

Noise, Incorrect connection, Malfunction

3

26 - 29

Device stops (logically)

Noise, Incorrect connection, Malfunction

3

31 - 34

Full of buffer (request)

Noise, Incorrect connection, Malfunction

3

36 - 39

Verification error

Noise, Incorrect connection

2

No.

Type

Error Name/Error Condition/Major Cause/Solution

SC682-**

D

TD sensor communication error

TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error.

*1 See the detailed table below.

 Corrupted ID data

 Disconnected ID chip

 No ID chip

 Noise

Turn the main power off, and then do the following.

1. Reinstall the PCU.

2. Reconnect the connectors between Imaging IOB and TD sensor.

3. Reconnect the FFC between Imaging IOB and BCU.

4. Replace the PCU.

5. Reconnect the harness between Imaging IOB and TD sensor.

6. Replace the FFC between Imaging IOB and BCU.

7. Replace the Imaging IOB.

8. Replace the BCU.

 If the last digit of the SC’s branch number (-**) is:

1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y

No.

Description

Cause

Retry

01 - 04

Invalid device ID

Noise, Incorrect connection, Malfunction

3

06 - 09

Channel error

Noise, Incorrect connection, Malfunction

3

11 - 14

Device Error

Noise, Incorrect connection

3

16 - 19

Communication error (interrupted)

Noise, Incorrect connection

3

21 - 24

Communication timeout

Noise, Incorrect connection, Malfunction

3

26 - 29

Device stops (logically)

Noise, Incorrect connection, Malfunction

3

31 - 34

Full of buffer (request)

Noise, Incorrect connection, Malfunction

3

36 - 39

Verification error

Noise, Incorrect connection

2

SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC687-00

D

PER Not Received Error

Unable to receive the PER command from the controller.

Communication error

Replace the BCU.