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Service Call 101-195


Troubleshooting

Troubleshooting

Troubleshooting

6.3 SERVICE CALL 101-195


6.3.1 SC100 (ENGINE: SCANNING)


SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC101-01

D

LED Error (Scanning)

The white level peak did not reach the prescribed threshold when the white guide plate was scanned.

Scanner Carriage defective

BCU defective

Connector defective (disconnected, loose)

Harness defective

IPU defective

Condensation in scanner unit

White Reference Seal dirty or installed incorrectly (sheet-through exposure glass)

White Guide Plate, or White Roller dirty or installed incorrectly (SPDF/ARDF)

Service Call 101-195


SC No.

Type

Error Name/Error Condition/Major Cause/Solution



Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Clean the white guide plate, or white roller (SPDF/ARDF).

2. Reconnect the following connectors;

Scanner Carriage - IPU harness (FFC)

SBU - LEDB harness (FFC)

IPU- BCU harness

3. Check the white reference seal that attached back of sheet-through exposure glass. Replace the sheet-through exposure glass, if dirty or damaged.

4. Replace the white guide plate, or white roller (SPDF/ARDF).

5. Replace the Scanner Carriage.

6. Replace the IPU.

7. Replace the following harnesses;

Scanner Carriage - IPU harness (FFC)

IPU - BCU harness

8. Replace the BCU.

SC101-02

D

LED Error (LED illumination adjustment)

LED error was detected.

Connector defective (disconnected, loose)

Scanner Carriage defective

IPU defective

Harness defective

BCU defective

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195


SC No.

Type

Error Name/Error Condition/Major Cause/Solution



Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the following connectors;

Scanner Carriage - IPU harness (FFC)

SBU - LEDB harness (FFC)

IPU- BCU harness

2. Check the white reference seal that attached back of sheet-through exposure glass. Replace the sheet-through exposure glass, if dirty or damaged.

3. Replace the Scanner Carriage.

4. Replace the IPU.

5. Replace the following harnesses;

Scanner Carriage - IPU harness (FFC)

IPU - BCU harness

6. Replace the BCU.

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC102-00

D

LED Illumination Adjustment Error

The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments.

LED defective

IDB (LED driver) defective

SBU defective

IPU defective

Power/signal harness defective

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the power/signal harness.

2. Replace the following parts:

Replace the Scanner Carriage.

Replace the IPU board.

Replace the power/signal harness.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC120-00

D

Scanner Home Position Error 1

The scanner home position sensor does not go OFF. Details:

Error detection timing

During homing (when the machine is turned ON or when it returns from energy save mode)

During an automatic adjustment (when the machine is turned ON or when it returns from energy save mode)

During a scan from the ADF/ARDF or exposure glass.

Scanner motor driver defective

Scanner motor defective

Scanner HP sensor defective

Harness defective

Timing belt, pulley, wire, or carriage not installed correctly

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps.

1. Replace the following parts:

Replace the HP sensor

Replace the scanner motor

Replace the harness.

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC121-00

D

Scanner Home Position Error 2

The scanner home position sensor does not go ON. Details:

Error detection timing

During homing

During an automatic adjustment

During a scan from the ADF/ARDF or exposure glass.

Scanner motor driver defective

Scanner motor defective

Scanner HP sensor defective

Harness defective

Timing belt, pulley, wire, or carriage not installed correctly

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps.

1. Replace the following parts:

Replace the home position sensor

Replace the scanner motor

Replace the harness.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC141-00

D

Black level detection error

The black level cannot be adjusted within the target during auto gain control.

Scanner Carriage defective

IPU defective

Harness defective

BCU defective

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the following connectors;

Scanner Carriage - IPU harness (FFC)

IPU- BCU harness

2. Replace the Scanner Carriage.

3. Replace the IPU.

4. Replace the following harnesses;

Scanner Carriage - IPU harness (FFC)

IPU - BCU harness

5. Replace the BCU.

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC142-00

D

White level detection error

The white level cannot be adjusted to the second target level within the target during auto gain control.

Scanner Carriage defective

IPU defective

Harness defective

Connector defective (disconnected, loose)

Condensation in scanner unit

White plate dirty or installed incorrectly

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the following connectors;

Scanner Carriage - IPU harness (FFC)

SBU - LEDB harness (FFC)

IPU- BCU harness

2. Check the white reference seal that attached back of sheet-through exposure glass. Replace the sheet-through exposure glass, if dirty or damaged.

3. Replace the scanner carriage.

4. Replace the IPU.

5. Replace the following harnesses;

Scanner Carriage - IPU harness (FFC)

IPU - BCU harness

6. Replace the BCU.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC144-00

D

SBU Communication Error

The machine cannot detect that the Scanner Carriage is connected.

The machine cannot communicate with the Scanner Carriage.

The communication data is incorrect.

Scanner Carriage defective

IPU defective

BCU defective

Harness defective

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the following connectors;

Scanner Carriage - IPU harness (FFC)

IPU- BCU harness

2. Replace the Scanner Carriage.

3. Replace the IPU.

4. Replace the BCU.

5. Replace the following harnesses;

Scanner Carriage - IPU harness (FFC)

IPU - BCU harness

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC151-00

D

Black Level Error: Side 2

The black level scanned is not specified range.

CIS for SPDF defective

SPDF main board defective

Harness defective

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the SPDF main board - CIS connectors if they are disconnected, or loose.

2. Replace the CIS for SPDF

3. Replace the following harnesses;

SPDF main board - CIS

IPU -SPDF main board

4. Replace the SPDF main board.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC152-00

D

White Level Error: Side 2

The shading data peak value read out from the CIS is not specified range from the target value.

CIS defective

White roller defective

SPDF main board defective

Harness defective

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the SPDF main board - CIS connectors if they are disconnected, or loose.

2. Replace the CIS for SPDF

3. Replace the following harnesses;

SPDF main board - CIS

IPU -SPDF main board

4. Replace the SPDF main board.

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC154-00

D

Scanner Communication Error: Side 2

The value read out from the ASIC and FROM area inside the CIS is different from the expected value.

CIS defective

"FROM" area error

SPDF main board defective

Connector defective (loose, broken)

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the SPDF main board - CIS connectors if they are disconnected, or loose.

2. Replace the CIS for SPDF

3. Replace the following harnesses;

SPDF main board - CIS

IPU -SPDF main board

4. Replace the SPDF main board.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC161-02

D

IPU error (Lsync Error: Side 2)

The machine detects the error from the results of self-diagnostic test before scanning the side 2.

harness defective between CIS and IPU (disconnected, loose)

CIS defective

IPU defective (ASIC: Macaron error)

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the IPU - CIS connectors if they are disconnected, or loose.

2. Replace the CIS for SPDF.

3. Replace the IPU - CIS harness.

4. Replace the IPU.



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC161-20

D

IPU error (DRAM initialization failure)

An error occurred during performed every time the machine is turned on, or returns to full operation from energy save mode.

IPU defective (Macaron/ DRAM device connection error)

DRAM device defective

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.

1. Reconnect the all connectors on IPU board if they are disconnected, or loose.

2. Replace the IPU, and BCU.

Service Call 101-195



SC No.

Type

Error Name/Error Condition/Major Cause/Solution

SC195-00

D

Machine serial number error

Comparison of the product identification code in the machine serial number (11 digits).

The product identification code in the machine serial number (11 digits) does not match.

Re-enter the machine serial number.

 

SC100 (ENGINE: SCANNING)