The machine detects the Macaron1 mode error when starting up, or recovery from energy saver mode.
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
BCU
IPU
Turn the main power OFF/ON.
Replace the IPU.
Reconnect the harness between BCU and IPU.
Replace the harness between BCU and IPU.
Replace the BCU.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC667-41
D
Macaron2 Mode Setting Error
The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode.
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
BCU
IPU
Turn the main power OFF/ON.
Replace the IPU.
Reconnect the harness between BCU and IPU.
Replace the harness between BCU and IPU.
Replace the BCU.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC668-01
D
Vodka1 Version Setting Error
The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode.
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
BCU
Paper Transport IOB
Turn the main power OFF/ON.
Replace the Paper Transport IOB.
Replace the BCU.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC668-02
D
Vodka2 Version Setting Error
The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode.
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
BCU
Imaging IOB
Turn the main power OFF/ON.
Replace the Imaging IOB.
Replace the BCU.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC668-03
D
Vodka1,2 Version Setting Error
The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode.
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
BCU
Imaging IOB
Paper Transport IOB
Turn the main power OFF/ON.
Replace the BCU.
Replace the Imaging IOB.
Replace the Paper Transport IOB.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC669-**
EEPROM Communication Error
SC669-01
D
EEPROM OPEN: ID error
SC669-02
D
EEPROM OPEN: Channel error
SC669-03
D
EEPROM OPEN: Device error
SC669-04
D
EEPROM OPEN: Communication abort error
SC669-05
D
EEPROM OPEN: Communication timeout error
SC669-06
D
EEPROM OPEN: Operation stopped error
SC669-07
D
EEPROM OPEN: Buffer full
SC669-08
D
EEPROM OPEN: No error code
SC669-09
D
EEPROM CLOSE: ID error
SC669-10
D
EEPROM CLOSE: No error code
SC669-11
D
EEPROM Data write: ID error
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC669-12
D
EEPROM Data write: Channel error
SC669-13
D
EEPROM Data write: Device error
SC669-14
D
EEPROM Data write: Communication abort error
SC669-15
D
EEPROM Data write: Communication timeout error
SC669-16
D
EEPROM Data write: Operation stopped error
SC669-17
D
EEPROM Data write: Buffer full
SC669-18
D
EEPROM Data write: No error code
SC669-19
D
EEPROM Data read: ID error
SC669-20
D
EEPROM Data read: Channel error
SC669-21
D
EEPROM Data read: Device error
SC669-22
D
EEPROM Data read: Communication abort error
SC669-23
D
EEPROM Data read: Communication timeout error
SC669-24
D
EEPROM Data read: Operation stopped error
SC669-25
D
EEPROM Data read: Buffer full
SC669-26
D
EEPROM Data read: No error code
SC669-36
D
Verification error
SC669-37
D
Error Detection
The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error.
(*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1)
Electrical noise
EEPROM not connected fully
EEPROM not installed
EEPROM damaged
BCU damaged
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Turn the main power OFF/ON.
Reconnect the EEPROM.
Replace the EEPROM.
Replace the BCU.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
681-**
D
Toner bottle: ID Chip Communication error
When error notification was received during communication with the tag and operation is not resumed after N*1 retries.
*1 See the detailed table below.
Corrupted ID data
Disconnected ID chip
No ID chip
Noise
Turn the main power off, and then do the following.
Clean ID chip connections inside the toner bottle, and check if any of the ID Chip Contact Board connector pins have snapped. If there are any snapped pin, follow step 5.
Reconnect the connectors between Imaging IOB and ID Chip Contact Board.
Reconnect the FFC between Imaging IOB and BCU.
Replace the ID Chip Contact Board.
Reconnect the harness between Imaging IOB and ID Chip Contact Board.
Replace the FFC between Imaging IOB and BCU.
Replace the Imaging IOB.
Replace the BCU.
SC681 Details
No.
Detail
Causes
Retry
01 - 04
Invalid device ID
Noise, Incorrect connection, Malfunction
3
06 - 09
Channel error
Noise, Incorrect connection, Malfunction
3
11 - 14
Device Error
Noise, Incorrect connection
3
16 - 19
Communication error (interrupted)
Noise, Incorrect connection
3
21 - 24
Communication timeout
Noise, Incorrect connection, Malfunction
3
26 - 29
Device stops (logically)
Noise, Incorrect connection, Malfunction
3
31 - 34
Full of buffer (request)
Noise, Incorrect connection, Malfunction
3
36 - 39
Verification error
Noise, Incorrect connection
2
If the last digit of the SC’s branch number (-**) is:
1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y
Troubleshooting
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC682-**
D
TD sensor communication error
TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error.
*1 See the detailed table below.
Corrupted ID data
Disconnected ID chip
No ID chip
Noise
Turn the main power off, and then do the following.
Reinstall the PCU.
Reconnect the connectors between Imaging IOB and TD sensor.
Reconnect the FFC between Imaging IOB and BCU.
Replace the PCU.
Reconnect the harness between Imaging IOB and TD sensor.
Replace the FFC between Imaging IOB and BCU.
Replace the Imaging IOB.
Replace the BCU.
If the last digit of the SC’s branch number (-**) is:
1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y
SC682 Details
No.
Description
Cause
Retry
01 - 04
Invalid device ID
Noise, Incorrect connection, Malfunction
3
06 - 09
Channel error
Noise, Incorrect connection, Malfunction
3
11 - 14
Device Error
Noise, Incorrect connection
3
16 - 19
Communication error (interrupted)
Noise, Incorrect connection
3
21 - 24
Communication timeout
Noise, Incorrect connection, Malfunction
3
26 - 29
Device stops (logically)
Noise, Incorrect connection, Malfunction
3
31 - 34
Full of buffer (request)
Noise, Incorrect connection, Malfunction
3
36 - 39
Verification error
Noise, Incorrect connection
2
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC687-00
D
PER Not Received Error
Unable to receive the PER command from the controller.
Communication error
Replace the BCU.
Troubleshooting
6.8.2 SC600 (CONTROLLER)
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC632-00
D
Counter device error 1
After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.
Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
Turn the main power off/on.
Check the serial communication line.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC633-00
D
Counter device error 2
After communication was established, the controller received the brake signal from the accounting device.
Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
Turn the main power off/on.
Check the serial communication line.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC634-00
D
Counter device error 3
A backup RAM error was returned by the counter device.
Counter device control board or the backup battery of counter device defective
Replace the counter device control board.
Replace the backup battery.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC635-00
D
Counter device error 4
A backup battery error was returned by the counter device.
Counter device control board or the backup battery of counter device defective
Replace the counter device control board.
Replace the backup battery.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC636-01
D
IC Card Error (Expanded authentication module error)
Issued when expanded authentication management is set to "ON" but either of the following occur.
There is no expanded authentication module in the machine.
The SD card or the file of the expanded authentication module is broken.
There is no DESS module in the machine.
There is no DESS module in the machine (models on which the function is optional).
There is no expanded authentication module in the machine.
The SD card or the file of the expanded authentication module is broken.
Set a working SD card/expanded authentication module file.
Install the DESS module.
In the SSP mode set SP5-401-160 to "0".
In the SSP mode, set SP5-401-161 to "0".
Replace the NVRAM.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC636-02
D
IC Card Error (Version error)
The version of the expanded authentication module is not correct.
Incorrect module version
Install the correct file of the expanded authentication module.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC637-01
D
Tracking Information Notification Error (Tracking application error)
Tracking information was lost.
Tracking SDK application error
Internal notification error
Turn the main power off/on.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC637-02
D
Tracking Information Notification Error (Management server error)
Tracking information was lost.
Communication with tracking management server failed.
Network error
tracking management server error
Tracking SDK application error
Turn the main power off/on.
SC No.
Type
Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC641-00
D
Communication error between BCU and Controller board.
Controller board does not respond after BCU tries to communicate three times.
Controller board software error
Connect error between BCU and Controller board
Engine board software error
Check connections between Controller board and BCU.
Turn the main switch off and on.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC650-01
C
Remote Service Modem Communication Error (Dialup authentication failure)
An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Displayed only when an error is detected while RC Gate is operating.
SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Dialup authentication failure
Check the following SPs.
SP5-816-156
SP5-816-157
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC650-04
C
Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)
An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Displayed only when an error is detected while RC Gate is operating.
SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Dialup failing because of incorrect modem configuration
Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC650-05
C
Remote Service Modem Communication Error (insufficient current or connection error)
An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Displayed only when an error is detected while RC Gate is operating.
SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
Insufficient current or connection error
The line is not supported and nothing can be done.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC650-13
C
Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation))
An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Displayed only when an error is detected while RC Gate is operating.
SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
RC Gate Type M was installed but modem is not present (detected during operation)
If a modem board is not installed, install it.
Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171) are correct.
If the problem is not solved, replace the modem.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC650-14
C
Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)
An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.
Displayed only when an error is detected while RC Gate is operating.
SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC651-01
C
Illegal Remote Service Dial-up (Chat program parameter error)
An unexpected error occurred when RC Gate Type M dialed up the NRS Center.
Software bug
Logging only.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
If a modem board is attached, remove it.
Check if wired/wireless LAN works.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC651-02
C
Illegal Remote Service Dial-up (Chat program execution error)
An unexpected error occurred when RC Gate dialed up the NRS Center.
Software bug
Logging only.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC652-00
A
Remote service ID2 mismatching
There was an authentication mismatch between ID2 for
@Remote, the controller board, and NVRAM.
Used controller board installed
Used NVRAM installed (such action is not allowed.)
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
If this occurs during RC Gate installation:
If this occurs after RC Gate installation:
Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.
Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC653-00
A
Incorrect remote service ID2
ID2 stored in the NVRAM has either of the following problems.
Number of characters is not 17.
Includes a character that cannot be printed.
All spaces
NULL
Replace the NVRAM.
Clear the RC Gate install status, write the common certificate, and then begin installation again.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC670-01
D
Engine start up error when the machine boots up
/ENGRDY signal was not asserted when the machine was turned on.
PCI I/F is not linked up when the machine returns from energy saver mode.
/IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode.
EC/PC/SC response was not received within specified time from power on.
Writing to Rapi driver failed (the other party not found through PCI).
Connection defect between controller board and IPU.
IPU is down / unstable
BCU is down / unstable
Engine board does not start up.
Refer to page 6-227 "When SC670 (Engine start up error) is displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC670-02
D
Engine start up error when the machine is in operation
CPU reset by software
CPU reset by anomaly CPU
CPU reset by hardware defect / noise
Hardware defect
Engine board reset unexpectedly.
Refer to page 6-227 "When SC670 (Engine start up error) is displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC670-03
D
IPU start up error when the machine boots up
VDET_EPCI signal was not asserted when the machine was turned on.
IPU, PSU, and/or CTL defective
Incorrect connection between CTL and IPU.
Harness of IPU disconnected
Refer to page 6-227 "When SC670 (Engine start up error) is displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC670-04
D
Communication error between the engine and controller
Communication could not linked up.
IPU and/or CTL defective
Incorrect connection between CTL and IPU.
Refer to page 6-227 "When SC670 (Engine start up error) is displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC672-10
D
Controller start up error
After the machine was powered on, communication between the controller and the operation panel was not established.
Controller stalled
Board installed incorrectly
Controller board defective
Operation panel connector loose, broken, or defective
Controller late
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC672-11
D
Controller start up error
After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup.
Controller stalled
Board installed incorrectly
Controller board defective
Operation panel connector loose, broken, or defective
Controller late
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed".
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC672-12
D
Controller start up error
Communication with controller was interrupted after a normal startup.
Controller stalled
Board installed incorrectly
Controller board defective
Operation panel connector loose, broken, or defective
Controller late
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC672-13
D
Controller start up error
The operation panel detects that the controller is down due to other reason shown in SC672-10, SC672-11, and SC672-12.
Controller stalled
Board installed incorrectly
Controller board defective
Operation panel connector loose, broken, or defective
Controller late
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed".
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC672-99
D
Controller start up error
The operation panel software ended abnormally.
Controller stalled
Board installed incorrectly
Controller board defective
Operation panel connector loose, broken, or defective
Controller late
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed".
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC673-10
D
Operation panel Flair communication error (Smart Operation Panel)
This SC is issued only for the machine that has the Smart Operation Panel installed.
Communication between Smart Operation Panel and main machine (this is called "Flair communication") is not sent to Smart Operation Panel.
SP setting (SP5-748-201) for Smart Operation Panel is not activated.
The CATS module (controller) did not see the response to notification of monitoring service module (operation panel).
Turn the main power OFF/ON.
Set SP5-748-201 (OpePanel Setting: Cheetah Panel Connect Setting) to "1: Connect" if the value is "0: Not connect".
SERVICE CALL 700-792
SC700 (ENGINE: PERIPHERALS)
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC700
SPDF DF3100 (D3B0) Error
SC700-01
D
ADF bottom plate lift motor error
SC700-02
D
ADF pick-up roller lift motor
SC700-04
D
ADF feed motor error
SC700-05
D
ADF entrance motor error
SC700-06
D
ADF transport motor error
SC700-07
D
ADF scanning motor error
SC700-09
D
ADF exit motor error
-01
Even if the base plate motor is rotated in the base plate ascent
direction, the base plate paper feed correct position sensor does
not detect.
Even if the base plate motor is rotated in the base plate descent
direction, the base plate home position sensor does not detect.
-02
Even if the pickup arm motor is rotated, the pickup arm home
position sensor does not detect.
-04, 05, 06, 07, 09
When an error notification signal is detected during the motor
drive period.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
-01
-02
-04, 05, 06, 07, 09
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
The target parts that need to be checked are as follows;
Base plate paper feed correct position sensor error (output error)
Base plate home position sensor error (output error)
Base plate motor error (does not rotate)
Controller error
Pick-up home position sensor error (output error)
Pick-up motor error (does not rotate)
Controller error
Motor defective
Connector disconnected
Harness broken
Overload
-01: all motors, and Pick-up Roller HP Sensor
-02: all motors, and Bottom Plate Lift Sensor, Bottom Plate HP Sensor
-03, 04, 05, 06, 07, 09: all parts in ADF.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC701
ARDF DF3090 (D779) Error
SC701-03
D
Paper Feed Motor Driver Error
Detection of error signal from motor driver
SC701-08
D
Paper Exit Motor Driver Error
Detection of error signal from motor driver.
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Encoder disconnection
Encoder connector dropout
Encoder defective
Overload
Motor deterioration
The target parts that need to be checked are all motors, all solenoids, all clutches, and all sensors.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC702
ARDF DF3090 (D779) Error
SC702-01
D
Protection Device Intercept Error
When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected.
Any of feed motor, transport motor, reverse solenoid, paper feed solenoid, paper feed clutch and FAN motor defective, a harness short-circuit occurs, and the protection device of the 24V power supply system intercepts.
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
The target parts that need to be checked are all motors, all solenoids, and all clutches.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC702-02
D
Protection Device Intercept Error 2
When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected.
Solenoid defective or harness short-circuit occurs in 24VOUT power supply system.
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
The target parts that need to be checked are all motors, all solenoids, and all clutches.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC702-03
D
Protection Device Intercept Error 3
When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected.
Sensor defective or a harness short-circuit occur in 5VE power supply system.
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Check if the connector for Original Set Sensor is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for Original Set Sensor. Replace the harness if it is disconnected, or damaged.
Check if the Original Set Sensor turns OFF/ON (INPUT Check). Replace the part if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC702
ARDF/SPDF Error
SC702-04
D
Protection Device Intercept Error 4
Motor defective in any of the pickup motor, completion stamp, base plate motor or FAN motor, or a harness short-circuit occurs, and the protection device of the non-interlocking power supply system intercepts.
Motor defective or a harness short-circuit occurs in the non-interlocking power supply system.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
The target parts that need to be checked are the Pick-up Roller Lift Motor, Stamp Solenoid, Feed Motor, and Cooling Fan Motor.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC702-05
D
Protection Device Intercept Error 5
Motor defective in the paper feed motor, pullout motor, intermediate motor, scanner motor or paper exit motor, or a harness short-circuit occurs, and the protection device of the interlocking power supply system intercepts.
Motor defective or a harness short-circuit occurs in the interlocking power supply system.
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
The target parts that need to be checked are the Feed Motor, Pick-up Roller Lift Motor, Relay Motor, Transport Motor, and Exit Motor.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC721
Booklet Finisher SR3220 (D3B9) Error
SC721-03
B
Protection Device Intercept Error 1
Fuse blowout is detected
SC721-06
C
See the descriptions next table below.
SC721-10
B
Transport Motor 1 Error
Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification).
SC721-11
B
Transport Motor 2 Error
Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification).
SC721-17
B
Paper Eject Motor 2 Error
Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification).
SC721-24
B
Paper Exit Guide Plate Open/Close motor Error
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC721-25
B
Punch Drive Motor Error
SC721-27
B
Punch Movement Motor Error
SC721-28
B
Punch Horizontal Registration Detection Error
SC721-30
B
Jogger Motor 1 Error
SC721-33
B
Positioning Roller Motor Error
SC721-41
B
Release Motor Error
SC721-42
B
Stapler Retreat Motor Error
During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
Output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC721-44
B
Stapler Motor Error
SC721-52
B
Folding Plate Drive Motor Error
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
During movement from home, retreat sensor ON could not be detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
During initialization, retreat sensor ON was detected simultaneously when the home position is detected (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification).
Motor driver detects an error (short-circuit and overheating) (1st time is SC).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC721-53
B
Rear End Fence Displacement Motor Error
SC721-58
B
Bundle Transport 1 Release Motor Error
SC721-59
B
Bundle Transport 2 Release Motor Error
SC721-80
B
Folding Transport Motor Error
SC721-70
B
Tray 1 Lift Motor Error
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Motor driver detects an error (short-circuit or overheating) (1st time is SC)
Motor driver detects an error (short-circuit or overheating) (1st time is SC).
During descent, the paper surface sensor still detects paper even after a predetermined time elapses (1st time is jam notification, 2nd time is SC notification).
During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time elapses (1st time is jam notification, 2nd time is SC notification).
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC721-71
B
Shift Motor 1 Error
SC721-81
B
Paper Guide Drive Motor Error
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Overcurrent (-03 only)
Staple jam (-44 only)
Encoder error (-11, -11, -25, -44)
Motor defective
Connecter disconnected, or loose
Motor overload
HP sensor defective
Paper surface sensor defective (-70 only)
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC721
Booklet Finisher SR3220 (D3B9) Error
SC721-06
C
Access error to NVRAM
Error occurs when accessing NV memory.
Connection failure or malfunction of NV memory
Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps.
1. Pull out and reinsert the NV memory to check if the NV memory is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC723
Internal Finisher SR3180 (D766) Error
SC723-03
B
Power Supply Error
When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected.
A motor failure or harness short-circuit occur in the non-interlock power supply system.
SC723-10
B
Transport Motor Error
The DCM driver error detection is started after reset, and the error signal is detected for 0.2 sec.
This SC will be issued when the above phenomenon repeated 2 times.
Replace the short-circuited harnesses
Replace the protection devices
Transport Motor failure
Harness short-circuit
Circuit board failure
Over current
Abnormal temperature
Replace the motor
Replace the harness
Replace the circuit board.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC723-20
B
Junction Gate Motor Error
When the junction gate HP sensor was not turned off for 0.1 sec. applied to the junction gate motor with the HP sensor turned on. When the junction gate HP sensor was not turned on for 0.6 sec. applied to the junction gate motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times.
SC723-24
B
Exit Paper Pressure Motor Error
When the exit paper pressure HP sensor was not turned off for
0.15 sec. applied to the exit pressure release motor with the HP sensor turned on.
When paper output pressure HP sensor was not turned on for
0.7 sec. applied to the exit pressure release motor with the HP sensor turned off.
This SC will be issued when the above phenomenon repeated 2 times.
Junction Gate Motor failure
Connector disconnected
Over load
Junction gate HP sensor error
Check the connection
Replace the motor/sensor
Replace the harness
Exit Pressure Release Motor failure
Connector disconnected
Over load
Exit pressure release HP sensor error
Check the connection
Replace the motor/sensor
Replace the harness
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC723-44
B
Stapler Motor Error
When the stapler drive HP sensor was not turned off for 0.6 sec. applied to the stapler motor with the HP sensor turned on.
When stapler drive HP sensor was not turned on for 9 sec. applied to the stapler motor with the HP sensor turned off. The STM driver error detection is started after reset, and the signal is detected for 0.2 sec.
This SC will be issued when the above phenomenon repeated 2 times.
SC723-71
B
Shift Motor Error
When the shift HP sensor was not turned off for 0.15 sec. applied to the shift motor with the HP sensor turned on.
When shift HP sensor was not turned on for 1.1 sec. applied to the shift motor with the HP sensor turned off.
The STM driver error detection is started after reset, and the error signal is detected for 0.2 sec.
This SC will be issued when the above phenomenon repeated 2 times.
Stapler Motor failure
Connector disconnected
Stapler Motor overload
Stapler HP sensor error
Harness short-circuit
Circuit board failure
Excess current
Abnormal temperature
Check the connection
Replace the motor/sensor
Replace the harness
Replace the circuit board
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Shift Motor failure
Connector disconnected
Shift Motor overload
Shift HP sensor error
Harness short-circuit
Circuit board failure
Excess current
Abnormal temperature
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC724
Internal Finisher SR3130 (D690) Error
SC724-24
B
Paper Exit Guide Plate Open/Close Motor Error
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
0.15 sec. after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
0.15 sec. after paper exit guide plate HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
SC724-25
B
Punch Motor Error
SC724-27
B
Punch Displacement Motor Error
SC724-28
B
Punch Horizontal Registration Detection Motor Error
When paper exit guide plate open/close motor is driven for
When paper exit guide plate open/close motor is driven for
When punch motor is driven for 0.05 sec. after punch HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When punch motor is driven for 0.15 sec after punch HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When punch displacement motor is driven for 0.166 sec. when punch displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When punch displacement motor is driven for 0.832 sec. when punch displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When horizontal registration displacement motor is driven for 0.428 sec. when horizontal registration displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When horizontal registration displacement motor is driven for 1.81 sec. when horizontal registration displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC724-31
B
Jogger Front Motor Error
SC724-32
B
Jogger Rear Motor Error
SC724-33
B
Positioning Roller Motor Error
SC724-38
B
Paper Press Motor Error
When front jogger motor is driven for 0.114 sec. when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When front jogger motor is driven for 0.6 sec. when front jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When rear jogger motor is driven for 0.114 sec. when rear jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When rear jogger motor is driven for 0.6 sec. when rear jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
During initialization/positioning roller descent, even when the positioning roller motor is driven for 0.357 sec. when the positioning roller HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
During initialization, even when the positioning roller motor is driven for 0.714 sec. when the positioning roller HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When the positioning roller is lifted from the press position, even when driven for 0.714 sec., the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC724-42
B
Stapler Displacement Movable Motor Error
SC724-70
B
Shift Tray Ascent/Descent Motor Error
SC724-71
B
Shift Motor Error
The level of shift sensor output does not change when the shift motor is driven for 1.86 sec. after the motor in turned ON.
When the paper press HP sensor is ON and the paper press motor is driven for 0.1 sec., the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When the paper press HP sensor is OFF and the paper press motor is driven for 0.1 sec., the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
Sifter stapler displacement HP sensor ON, even when the stapler retreat motor is driven for 0.25 sec., the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
After stapler displacement HP sensor OFF, even when the stapler retreat motor is driven for 4.5 sec. the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
During ascent from paper surface sensor ON, even after 2 sec. elapses, the paper surface sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
During descent from paper surface sensor OFF, the paper surface sensor does not switch ON even after 2 sec. elapses (1st time is jam notification, 2nd time is SC notification).
During descent to the packing position, the full sensor does not switch ON even if 2 sec. elapses.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Motor defective
Connector disconnected
Motor overload
Home position sensor error
Paper surface sensor error (*SC724-38, 70 only)
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC724
Internal Finisher SR3130 (D690) Error
SC724-80
B
Shift Motor Error
0.567 sec.
1st time is jam notification, 2nd time is SC notification.
1.417 sec.
1st time is jam notification, 2nd time is SC notification.
When the shift roller HP sensor is ON, the HP sensor does not switch OFF even when the shift roller motor is driven for
When the shift roller HP sensor is OFF, the HP sensor does not switch ON even when the shift roller motor is driven for
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC724-86
B
Stapler Motor Error
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
HP sensor does not switch OFF even when the stapler motor is driven for 0.6 sec. after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification).
HP sensor does not switch ON even when the stapler motor is driven for 0.6 sec. after the stapler HP sensor switches OFF (1st time is jam notification, 2nd time is SC notification).
Motor defective
Connector disconnected
Motor overload
Home position sensor error
Staple jam (*SC724-86 only)
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC761
Bridge Unit BU3070 (D685) or Side Tray Type M3 (D725) Error
SC761-03
B
Protection Device Intercept Error 5V
SC761-04
B
Protection Device Intercept Error 24V
Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds).
Over current of bridge unit motor
Over current due to short-circuit in PCB
Replace the bridge unit or side tray
Replace the PCB of bridge unit or side tray
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC780-01
D
Bank 1 (Upper optional paper tray) Protection Device Intercept Error
When original source of 5V power supply is ON, protection device intercept of 24V power system is detected.
In 24V power supply system:
Motor defective
Solenoid defective
Harness short- circuit
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Check if all connectors in tray 1, 2, and optional upper tray are connected securely. Reconnect the connectors if they are disconnected, or loose.
Check the harness in tray 1, 2, and optional upper tray. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC781-01
D
Bank 2 (Lower optional paper tray) Protection Device Intercept Error
When original source of 5V power supply is ON, protection device intercept of 24V power system is detected.
In 24V power supply system:
Motor defective
Solenoid defective
Harness short- circuit
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Check if all connectors in tray 1, 2, and optional upper/lower trays are connected securely. Reconnect the connectors if they are disconnected, or loose.
Check the harness in tray 1, 2, and optional upper/lower trays. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC791-00
D
No bridge unit when finisher is present
When power supply is switched on or paper is fed, finisher set is detected but bridge unit set is not detected.
(during internal finisher connection, not detected)
Bridge unit not attached
Bridge unit defective
Reset the bridge unit
Turn the main power OFF/ON.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC792-00
B
No finisher, bridge unit provided
When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted.
Connect finisher or disconnect bridge unit, and turn the main power OFF/ON.
Finisher connector set incorrectly
In a machine which has a bridge unit connected, a finisher is not fitted
Finisher defective
Troubleshooting
SERVICE CALL 816-899
SC800 (CONTROLLER)
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC816-**
[0x0000]
Energy save I/O subsystem error
SC816-01
D
Subsystem error
SC816-02
D
Sysarch (LPUX_GET_PORT_INFO) error
SC816-03
D
Transition to STR was denied.
SC816-04
D
Interrupt in kernel communication driver
SC816-05, 06
D
Preparation for transition to STR failed.
SC816-07
D
Sysarch (LPUX_GET_PORT_INFO) error
SC816-08
D
Sysarch (LPUX_ENGINE_TIMERCTRL) error
SC816-09
D
Sysarch (LPUX_RETURN_FACTOR_STR) error
SC816-10
to 12
D
Sysarch (LPUX_GET_PORT_INFO) error
SC816-13
D
open() error
SC816-14
D
Memory address error
SC816-15
to 18
D
open() error
SC816-19
D
Double open() error
SC816-20
D
open() error
SC816-22
D
Parameter error
SC816-23, 24
D
read() error
SC816-25
D
write () error
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC816-26
to 28
D
write() communication retry error
SC816-29, 30
D
read() communication retry error
SC816-35
D
read() error
SC816-36 to 96, 99
D
Subsystem error
Energy save I/O subsystem detected some abnormality.
Energy save I/O subsystem defective
Energy save I/O subsystem detected a controller board error (non-response).
Error was detected during preparation for transition to STR.
SC816-99 occurs as a subsystem error except any error from -06 to 96.
Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
Update the "System/Copy" firmware and the other system firmware modules to the latest version.
Disable the STR shift function by SP5-191-001 (Power Str Set).
