Tray 1 Transport Sensor: Late Jam : Cause Code 011 Ricoh MP C2004 C2504 Service Manual

Troubleshooting

Checking paper status, pick-up roller, feed roller, and friction roller for bypass tray

Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)	 Check the paper orientation.  Turn the paper in the feed tray upside down.
Check if the paper has reached the maximum stackable limit of the side paper guide.	Reduce the paper to below the stackable limit.
Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.	Fan the paper
Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.	Use a supported paper type.
Check if the paper thickness and size are detected correctly.	Set the paper thickness and size to the correct value.
Check if the paper being used produces a lot of paper dust.	Change the paper type (if possible).
Check if the paper roller is stained with paper dust.	Clean the pick-up roller, feed roller, and friction roller for bypass tray.

Tray 1 Transport Sensor: Late Jam : Cause Code 011

Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)

Cause verification	Problem Judgement
Execute an INPUT check when there is no paper at the position of the referenced sensor.	0: Paper detected
Execute an INPUT check when there is paper at the position of the referenced sensor.	1: Paper not detected

Solution:

 Clean the sensor.

 Reconnect the connector.

 Replace the sensor.

Troubleshooting for Transport/Paper Feeding of the Machine

 Replace the Paper Transport IOB.

 Replace the harness.

Target Part/SP No.:Bypass pick-up Solenoid / SP5-803-016 (Bypass Pickup Solenoid)

Cause verification	Problem Judgement
Turn the referenced solenoid OFF with OUTPUT check	Drive sound heard
Turn the referenced solenoid ON with OUTPUT check	Drive sound not heard

Solution:

 Reconnect the connector.

 Replace the solenoid.

 Replace the Paper Transport IOB.

 Replace the harness.

Checking paper status, pick-up roller, feed roller, and friction roller for 1st feed tray

Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)	 Check the paper orientation.  Turn the paper in the feed tray upside down.
Check if the paper has reached the maximum stackable limit of the side paper guide.	Reduce the paper to below the stackable limit.
Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.	Fan the paper
Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.	Use a supported paper type.
Check if the paper thickness and size are detected correctly.	Set the paper thickness and size to the correct value.
Check if the paper being used produces a lot of paper dust.	Change the paper type (if possible).
Check if the paper roller is not stained with paper dust.	Clean the pick-up roller, feed roller, and friction roller for 1st feed tray.