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3.3 IP-FAX TROUBLESHOOTING
3.3.1 IP-FAX TRANSMISSION
Cannot send by IP Address/Host Name
Check Point | Action | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | Specified IP address/host name correct? | Check the IP address/host name. |
3 | Firewall/NAT is installed? | Cannot breach the firewall. Send by using another method (Fax, Internet Fax) |
4 | Transmission sent manually? | Manual sending not supported. |
5 | IP address of local machine registered? | Register the IP address. |
6 | Remote terminal port number setting other than 1720 (when using H.323) or 5060 (when using SIP)? | Send by specifying the port number. |
7 | Specified port number correct? | Confirm the port number of the remote fax. |
8 | DNS server registered when host name specified? | Contact the network administrator. |
9 | Remote fax a T.38 terminal? | Check whether the remote fax is a T38 terminal. |
10 | Remote fax switched off or busy? | Check that the remote fax is switched on. |
11 | Network bandwidth too narrow? | Request the network administrator to increase the bandwidth. |
Raise the delay level. IPFAX SW 01 Bit 0 to 3 | ||
Fax Option Type 5002 (D629)
Fax Option Type 5002 (D629)
Fax Option Type 5002 (D629)
IP-Fax Troubleshooting
IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1. | ||
12 | Remote fax cancelled transmission? | Check whether the remote fax cancelled the transmission. |
IP-Fax Troubleshooting
Cannot send via VoIP Gateway
Check Point | Action | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | VoIP Gateway T.38 standard? | Contact the network administrator. |
3 | VoIP Gateway installed correctly? | Contact the network administrator. |
4 | VoIP Gateway power switched on? | Contact the network administrator. |
5 | Is the IP address/host name of the specified Gateway correct? | Check the IP address/host name. |
6 | Number of the specified fax correct? | Check the remote fax number. |
7 | Firewall/NAT is installed? | Cannot breach the firewall. Send by using another method (Fax, Internet Fax) |
8 | Transmission sent manually? | Manual sending not supported. |
9 | IP address of local fax registered? | Register the IP address. |
10 | DNS registered when host name specified? | Contact the network administrator. |
11 | Remote fax a G3 fax? | Check that the remote fax is a G3 fax. |
12 | G3 fax is connected to VoIP gateway? | Check that G3 fax is connected. |
13 | Remote G3 fax turned on? | Check that G3 fax is switched on. |
14 | Network bandwidth too narrow? | Request the network administrator to increase the bandwidth. |
Raise the network delay level. IPFAX SW 01 Bit 0 to 3 | ||
IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1. | ||
IP-Fax Troubleshooting
Fax Option Type 5002 (D629)
Fax Option Type 5002 (D629)
Fax Option Type 5002 (D629)
Cannot send by Alias Fax number.
Check Point | Action | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | Number of specified Alias fax correct? | Confirm the Alias of the remote fax. Error Code: 13-14 |
3 | Firewall/NAT installed? | Cannot breach the firewall. Send by using another method (Fax, Internet Fax) |
4 | Transmission sent manually? | Manual sending not supported. |
5 | Gatekeeper/SIP server installed correctly? | Contact the network administrator. |
6 | Gatekeeper/SIP server power switched on? | Contact the network administrator. |
7 | IP address/host name of Gatekeeper/SIP server correct? | Check the IP address/host name. |
8 | DNS server registered when Gatekeeper/SIP server host name specified? | Contact the network administrator. |
9 | Enable H.323/Enable SIP SW is set to on? | Check the settings. See User Parameter SW 34 Bit 0/SW 34 Bit 1 |
10 | IP address of local fax registered? | Register the IP address of the local fax. |
11 | Alias number of local fax registered? | Register the Alias number of the local fax. |
12 | Remote fax registered in Gatekeeper? | Contact the network administrator. |
13 | Remote fax a T.38 terminal? | Check whether the remote fax is a T38 terminal. |
14 | Remote fax switched off or busy? | Contact the network administrator. |
IP-Fax Troubleshooting
15 | Network bandwidth too narrow? | Request the system administrator to increase the bandwidth. |
Raise the delay level. IPFAX SW 01 Bit 0 to 3 | ||
Lower the modem transmission baud rate. IPFAX SW 05 | ||
16 | Remote fax cancelled transmission? | Check whether the remote fax cancelled the transmission. |