IP-FAX RECEPTION

Fax Option Type 5002 (D629)

3.3.2 IP-FAX RECEPTION

Cannot receive via IP Address/Host Name.

Check Point		Action
1	LAN cable connected?	Check the LAN cable connection.
2	Firewall/NAT is installed?	Cannot breach the firewall. Send by using another method (Fax, Internet Fax)
3	IP address of local fax registered?	Register the IP address.
4	Port number specified at remote sender fax (if required)?	Request the sender to specify the port number.
5	Specified port number correct (if required)?	Request the sender to check the port number.
6	DNS server registered when host name specified on sender side?	Contact the network administrator.  The sender machine displays this error code if the sender fax is a Ricoh model.
7	Network bandwidth too narrow?	Request the system administrator to increase the bandwidth.
7	Network bandwidth too narrow?	Lower the start modem reception baud rate on the receiving side. IPFAX SW06
8	Remote fax cancelled transmission?	Check whether the remote fax cancelled the transmission.

IP-Fax Troubleshooting

Cannot receive by VoIP Gateway.

Check Point		Action
1	LAN cable connected?	Check the LAN cable connection.
2	Firewall/NAT is installed?	Cannot breach the firewall. Request the remote fax to send by using another method (Fax, Internet Fax)
3	VoIP Gateway installed correctly?	Contact the network administrator.
4	VoIP Gateway power switched on?	Contact the network administrator.
5	IP address/host name of specified VoIP Gateway correct on sender’s side?	Request the remote fax to check the IP address/host name.
6	DNS server registered when host name specified on sender side?	Contact the network administrator.
7	Network bandwidth too narrow?	Request the network administrator to increase the bandwidth.
8	G3 fax connected?	Check that G3 fax is connected.
9	G3 fax power switched on?	Check that G3 fax is switched on.

IP-Fax Troubleshooting

Fax Option Type 5002 (D629)

Cannot receive by Alias Fax number.

Check Point

Action

LAN cable connected?

Check the LAN cable connection.

Firewall/NAT is installed?

Cannot the breach firewall. Request the remote fax to send by using another method (Fax, Internet Fax)

Gatekeeper/SIP server installed correctly?

Contact the network administrator.

 The sender machine displays this error code when the sender fax is a Ricoh model.

Power to Gatekeeper/SIP server switched on?

Contact the network administrator.

 The sender machine displays this error code when the sender fax is a Ricoh model.

IP address/host name of Gatekeeper/SIP server correct on the sender’s side?

Request the sender to check the IP address/host name.

 The sender machine displays this error code when the sender fax is a Ricoh model.

DNS server registered when Gatekeeper/SIP server host name specified on sender’s side?

Contact the network administrator.

 The sender machine displays this error code when the sender fax is a Ricoh model.

Enable H.323/Enable SIP SW is set to on?

Request the sender to check the settings. User Parameter SW 34 Bit 0/SW 34 Bit 1

 Only if the remote sender fax is a Ricoh fax.

IP-Fax Troubleshooting

8	Local fax IP address registered?	Register the IP address.
9	Local fax Alias number registered?	Register the Alias number.
10	Network bandwidth too narrow?	Request the system administrator to increase the bandwidth.
10	Network bandwidth too narrow?	Lower the start modem reception baud rate on the receiving side. IPFAX SW06
11	Remote fax cancelled transmission?	Check whether the remote fax cancelled the transmission.
12	Local fax registered in Gatekeeper/SIP server?	Contact the network administrator.  The sender machine displays this error code when the sender fax is a Ricoh model.