816

D

Energy save I/O sub-system error

Energy saver sub-system detects an error.

 Defective controller board

817

D

Monitor Error

This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.

 OS Flash ROM data defective; change the controller firmware

 SD card data defective; use another SD card

818

D

Watchdog timer error

The watchdog timer detect the error even if system processing normally.

 System program defective

 Controller board defective

 Optional board defective

819

C

Fatal kernel error

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

0x6261

6261 6420 6469 7200 00 -> "bad dir"

0x696e

0x69742064 -> "init died"

0x766d

0x5f706167 -> "vm_pageout: VM is full"

554C

UL (USB error)

----

Error in the OS

"init died", "vm_pageout: VM is full", "Cache Error"

 System program defective

 Controller board defective

 Optional board defective

 Replace controller firmware

820

CTL D

Self-diagnostics error: CPU [XXXX]: Detailed error code

[0001] to [06FF]

[0801] to [4005]

CPU error

During the self-diagnostic, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs.

 System firmware problem

 Defective controller

1. Turn the main switch off and on.

2. Reinstall the controller system firmware.

3. Replace the controller.

When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be fed back to a technical support center.

 SC code

 Detailed error code

 Program address

[0701] to [070A]

CPU/Memory Error

 System firmware problem

 Defective RAM-DIMM

 Defective controller

1. Reinstall the controller system software.

2. Replace the RAM-DIMM.

3. Replace the controller.

821

D

Self-diagnostics error: ASIC [XXXX]: Detailed error code

[0B00]

ASIC error

The write-&-verify check error has occurred in the ASIC.

 Defective ASIC device Replace the controller board.

[0D05]

Self-diagnosis error: ASIC

The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed.

 System firmware problem

 Defective RAM-DIMM

 Defective controller Replace the controller board.

[50A1]

Video bridge device (ASIC) error 1

The CPU does not detect the video bridge device.

 Defective I/F between the video bridge device and controller

[50A2]

Video bridge device (ASIC) register error 1

The CPU detects the video bridge device, but detects error data from the video bridge device.

 Defective I/F between the video bridge device and controller

822

B

Self-diagnostic error: HDD

[3003]

Check performed only when HDD is installed:

 HDD device busy for over 31 s.

 After a diagnostic command is set for the HDD, but the device remains busy for over 6 s.

 HDD defective

 HDD harness disconnected, defective

 Controller board defective

[3004]

No response to the self-diagnostic command from the ASIC to the HDDs.

 HDD defective

823

B

Self-diagnostic error: NIB [XXXX]: Detailed error code

[6101]

MAC address check sum error

The result of the MAC address check sum does not match the check sum stored in ROM.

[6104]

PHY IC error

The PHY IC on the controller cannot be correctly recognized.

[6105]

PHY IC loop-back error

An error occurred during the loop-back test for the PHY IC on the controller.

824

D

Self-diagnostic error : NVRAM

NVRAM device does not exist, NVRAM device is damaged, or NVRAM socket damaged.

 NVRAM defective

 Controller board defective

 NVRAM backup battery exhausted

 NVRAM socket damaged

826

D

Self-diagnostic Error: RTC/optional NVRAM

[1501]

The one second counted by the RTC is different from the one second counted by the CPU on the controller.

 Defective RTC device

[15FF]

The RTC device is not detected.

 Defective RTC device

 NVRAM without RTC installed

 Discharged backup battery

827

D

Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code

[0201]

Verification error

Error detected during a write/verify check for the standard RAM (SDRAM DIMM).

 Loose connection

 Defective SDRAM DIMM

 Defective controller

[0202]

Resident memory error

The SPD values in all RAM DIMM are incorrect or unreadable.

 Defective RAM DIMM

 Defective SPD ROM on RAM DIMM

 Defective 12C bus

Replace the RAM DIMM.

828

D

Self-diagnostic error: ROM [XXXX]: Detailed error code

[0101]

Check sum error 1

 The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.

1. Replace the controller board.

829

D

Self-diagnostic error: Optional RAM [XXXX]: Detailed error code

[0301]

Verification error

Error detected during a write/verify check for the optional RAM (SDRAM DIMM).

 Loose connection

 Defective SDRAM DIMM

 Defective controller

Turn the main switch off and on. Replace the SDRAM DIMM. Replace the controller.

[0302]

Memory structure data error

The memory structure data error for the optional RAM (SDRAM DIMM) is detected when the self-diagnostic is executed.

 Defective RAM DIMM

 Defective SPD ROM on RAM DIMM

 Defective 12C bus

Replace the RAM DIMM.

833

C

Self-diagnostic error 8: Engine I/F ASIC

[0F30]

[0F31]

ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.

Replace the IPU.

[0F41]

ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.

Replace the IPU.

[50B1]

Could not initialize or read the bus connection.

Check for loose connections at the mother board.

Replace the IPU.

[50B2]

Value of the SSCG register is incorrect.

Check for loose connections at the mother board.

Replace the IPU.

835

C

Self-diagnostic error: Centronic device

[1102]

Loopback connector is connected but check results in an error.

 IEEE1284 connector error

 Centronic loopback connector defective Replace the controller board.

[110C]

Loopback connector is connected but check results in an error.

 ASIC device error

 IEEE1284 connector error

 Centronic loopback connector defective Replace the controller board.

[1120]

Centronic loopback connector is not connected for detailed self-diagnostic test.

 Centronic loopback connector not connected correctly

 Centronic loopback connector defective

 ASIC device defective

Replace the controller board.

838

B

Self-diagnostic Error: Clock Generator

[2701]

A verify error occurred when setting data was read from the clock generator via the I2C bus.

 Defective clock generator

 Defective I2C bus

 Defective I2C port on the CPU Replace the controller board.

839

C

USB NAND Flash ROM error

[9001]

USB NAND Flash ROM cannot be read.

 Defective controller board

[9101]

The ID of the USB NAND Flash ROM cannot be read.

 Defective controller board

[9110]

The USB NAND Flash ROM controller is disconnected.

 Defective controller board

840

B

EEPROM error 1: EEPROM access

 During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.

 During the I/O processing, a writing error occurred.

Defective EEPROM

841

B

EEPROM error 2: EEPROM read/write error

Mirrored data of the EEPROM is different from the original data in EEPROM.

Data in the EEPROM is overwritten for some reason.

842

B

Flash ROM verification error

Verification error of the flash ROM on the controller board occurs.

 This SC is logged at 1st error detection.SC819 is issued at 2nd error detection.

 SC819 is issued at 2nd error detection.

Defective flash ROM (controller board)

851

B

IEEE 1394 I/F error

Driver setting incorrect and cannot be used by the 1394 I/F.

Not supported by this machine

 NIB (PHY), LINK module defective; change the Interface Board Controller board defective

853

B

Wireless LAN Error 1

During machine operation, the Wireless LAN device (Bluetooth) is inserted into the controller board.

 During machine operation, the Wireless LAN device (Bluetooth) is inserted into the controller board.

854

B

Wireless LAN Error 2

During machine operation, the Wireless LAN device (Bluetooth) is pulled out from the controller board.

 During machine operation, the Wireless LAN device (Bluetooth) is pulled out from the controller board.

855

B

Wireless LAN error 3

An error is detected on the wireless LAN card (802.11a/g, g).

 Wireless LAN card defective

 Wireless LAN card connection incorrect

857

B

USB I/F Error

The USB driver is not stable and caused an error.

 Bad USB card connection Replace the controller board

858

C

HDD Encryption unit error 1

A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.

-00

-

Encryption key acquisition error:

The controller fails to get a new encryption key.

 Defective controller board Replace the controller board.

-01

-

Encryption key setting for HDD error:

The controller fails to copy a new encryption key to the HDD.

 Defective SATA chip on the controller board Replace the controller board.

-02

-

NVRAM data encryption error 1:

An error occurs while the NVRAM data is encrypted.

 Defective NVRAM on the controller board Replace the NVRAM.

-30

-

NVRAM data encryption error 2:

An error occurs before the NVRAM data is encrypted.

 Defective controller board Replace the controller board.

-31

-

Other error:

A serious error occurs while the data is encrypted.

 Same as SC991

859

C

HDD Encryption unit error 2

A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit.

-08

-

HDD check error:

The HDD is not correctly installed.

 No HDD installed

 Unformatted HDD

 The encryption key on the controller is different from the one on the HDD

1. Install the HDD correctly.

2. Initialize the HDD.

-09

-

Power failure during the data encryption:

The data encryption (NVRAM and HDD) has not been completed.

 Power failure during the data encryption Initialize the HDD.

-10

-

Data read/write error:

The DMAC error is detected twice or more.

 Same as SC863

860

B

HDD startup error at main power on

 HDD is connected but a driver error is detected.

 The driver does not respond with the HDD within 30 s.

 HDD is not initialized

 Label data is corrupted

 Defective HDD

Initialize the HDD with SP5832-001.

861

D

HDD re-try failure

At power on, the HDD is detected. Power supply to the HDD is interrupted after the system has entered the energy save mode, but after the HDD has been awakened from the energy save mode, it does not return to the ready status within 30 sec.

 Harness between HDD and controller board disconnected, defective

 HDD power connector disconnected

 HDD defective

 Controller board defective

862

D

Bad sector number error

The number of bad sectors in the HDD (image data area) goes over 101.

 Defective HDD

Format the HDD with SP5-832-002. Replace the HDD.

863

D

HDD data read failure

-

-

The data written to the HDD cannot be read normally, due to bad sectors generated during operation.

Note: [001] to [017] indicate the type of partition where the error occurred. Enable display of these numbers with SP7902.

[001]

An area which does not belong to a partition

[002]

a partition

[003]

b partition

[004]

c partition

[005]

d partition

[006]

e partition

[007]

f partition

[008]

g partition

[009]

h partition

[010]

i partition

[011]

j partition

[012]

k partition

[013]

l partition

[014]

m partition

[015]

n partition

[016]

o partition

[017]

p partition

[018]

q partition

[019]

r partition

-

-

[020]

s partition

[021]

q partition

[022]

t partition

[023]

u partition

 HDD defective

Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation.

864

D

HDD data CRC error

-

-

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer does not execute normally while data is being written to the HDD. Note: [001] to [017] indicate the type of partition where the error occurred. Enable display of these numbers with SP7902.

[001]

An area which does not belong to a partition

[002]

a partition

[003]

b partition

[004]

c partition

[005]

d partition

[006]

e partition

[007]

f partition

[008]

g partition

[009]

h partition

[010]

i partition

[011]

j partition

[012]

k partition

[013]

l partition

[014]

m partition

[015]

n partition

[016]

o partition

[017]

p partition

[018]

q partition

[019]

r partition

-

-

[020]

s partition

[021]

q partition

[022]

t partition

[023]

u partition

 HDD defective

865

D

HDD access error

-

-

HDD responded to an error during operation for a condition other than those for SC863, 864.

Note: [001] to [017] indicate the type of partition where the error occurred. Enable display of these numbers with SP7902.

[001]

An area which does not belong to a partition

[002]

a partition

[003]

b partition

[004]

c partition

[005]

d partition

[006]

e partition

[007]

f partition

[008]

g partition

[009]

h partition

[010]

i partition

[011]

j partition

[012]

k partition

[013]

l partition

[014]

m partition

[015]

n partition

[016]

o partition

[017]

p partition

[018]

q partition

[019]

r partition

-

-

[020]

s partition

[021]

q partition

[022]

t partition

[023]

u partition

 HDD defective.

866

B

SD card error 1: Confirmation

The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned on. The program on the SD card contains electronic confirmation license data. If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed.

 Program missing from the SD card

 Download the correct program for the machine to the SD card

867

D

SD card error 2: SD card removed

The SD card in the slot is removed while the machine is on.

Insert the SD card, then turn the machine off and on.

868

D

SD card error 3: SC card access

An error occurs while an SD card is used.

 SD card not inserted correctly

 SD card defective

 Controller board defective

Note: If you want to try to reformat the SC card, use SD Formatter Ver 1.1.

870

B

Address book data error

The address book data cannot be read from the HDD, SD card or flash ROM on the controller where it is stored, or the data read from the media is defective.

 Software defective:

Turn the machine off/on. If this is not the solution for the problem, then replace the controller firmware.

 HDD defective.

More Details

 Do SP5846-046 (Initialize All Setting & Addr Book) to reset all address book data.

 Reset the user information with SP5832-006 (HDD Formatting– User Information).

 Replace the HDDs.

872

B

HDD mail receive data error

 The machine detects that the HDD is not operating correctly at power on.

 The machine detects that the HDD is not operating correctly (can neither read nor write) while processing incoming email.

 HDD defective

 The machine is turned off while the HDD is being accessed. Do SP5832-008 to format the mail RX data on the HDD.

873

B

HDD mail send data error

An error is detected on the HDD immediately after the machine has been turned on, or power has been turned off while the machine has used the HDD.

1. Do SP5832-008 (Format HDD – Mail TX Data) to initialize the HDD.

2. Replace the HDD

874

D

Delete All error 1: HDD

A data error is detected for the HDD/NVRAM after the Delete All option has been used.

Note: The source of this error is the DataOverwriteSecurity Unit running from an SD card.

1. Turn the main switch off/on and try the operation again.

2. Install the DataOverwriteSecurity Unit again. For more, see "Installation".

3. HDD defective

875

D

Delete All error 2: Data area

An error occurs while the machine deletes data from the HDD.

Note: The source of this error is the DataOverwriteSecurity Unit (D362) running from an SD card.

-001

An error occurs in hddchack-i.

-002

Failed to delete data from the HDD.

-003

Turn the main switch off/on and try the operation again

876

D

Log Data Error

An error is detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.

-01

-

Log Data Error 1

 Damaged log data file in the HDD

Initialize the HDD with SP5832-004.

-02

-

Log Data Error 2

 HDD encryption unit not installed

1. Ask the customer's administrator to disable the HDD encryption setting with a user tool.

2. Install the HDD encryption unit.

-03

-

Log Data Error 3

 Invalid log encryption key due to defective NVRAM data

1. Initialize the HDD with SP5832-004.

2. Ask the customer's administrator to disable the HDD encryption setting with a user tool.

-04

-

Log Data Error 4

 Unusual HDD encryption function due to defective NVRAM data

Initialize the HDD with SP5832-004.

-05

-

Log Data Error 5

 Installed a NVRAM or HDD which was used in another machine

1. Reinstall the previous NVRAM or HDD.

2. Initialize the HDD with SP5832-004.

-99

-

Log Data Error 99

 Other than the above causes

Ask your supervisor.

877

B

HDD DataOverwriteSecurity SD card error

The 'all delete' function cannot be executed but the DataOverwriteSecurity Unit is installed and activated.

 Defective SD card

 SD card not installed

1. Replace the NVRAM and then install the new SD card.

2. Check and reinstall the SD card.

878

D

USB Flash Error

-00

-

TPM system authentication error

The system firmware is not authenticated by TPM (security chip).

 Incorrect updating for the system firmware

 Defective flash ROM on the controller board Replace the controller board.

-01

-

USB Flash Error

File system in the USB flash device is defective.

 Cannot mount partition 3 in the USB flash device.

 Encryption key does not exist.

 Cannot find the file for KMMD to be operated. Replace the controller board.

-02

-

TPM Error

An error occurred in TPM or in TPM driver.

 TPM defective

Replace the controller board.

-03

-

TCSD Error

An error occurred in TPM or in TPM driver.

 TPM defective

Replace the controller board.

880

B

File Format Converter (MLB) error

A request to get access to the MLB is not answered within the specified time.

 MLB defective, replace the MLB

881

D

Authentication area error

Authentication application error is detected.

 Error data in an authentication application reaches the management limit.

899

D

Software performance error

If the processing program shows abnormal performance and the program is abnormally ended, this SC is issued.

 Controller board defective

 Software defective