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Service Call Conditions


SC Tables: SC7xx


700

D

Scanner feeding error 1


01


-

Pick-up roller HP error

When the pick-up motor turns on counterclockwise, the pick-up roller HP sensor does not detect the home position of the pick-up roller.

Defective pick-up roller HP sensor

Defective pick-up motor

Defective DF drive board


02


-

Original stopper HP error

When the pick-up motor turns on clockwise, the original stopper HP sensor does not detect the home position of the original stopper.

Defective original stopper HP sensor

Defective pick-up motor

Defective DF drive board


12


-

DF fan motor 1 error

DF fan motor lock signal is detected after the original transportation has finished.

Turn the main switch off and on.



701

D

Scanner feeding error 2


02


-

Pick-up motor driver error

The error flag of the pick-up motor driver IC is asserted when the jam error is issued.

Pick-up motor driver detected an error.

Turn the main switch off and on.

Trouble- shooting

Trouble- shooting

Trouble- shooting

Service Call Conditions




03


-

Paper feed motor error

The error flag of the paper feed motor driver IC is asserted when the jam error is issued.

Pick-up motor driver detected an error.

Turn the main switch off and on.



720

B

2000/3000-Sheet (booklet) Finisher Error


-24


-

Finisher exit guide plate motor error

After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

Guide plate motor disconnected, defective

Guide plate motor overloaded due to obstruction

Guide plate position sensor disconnected, defective


-25


-

Finisher punch motor error

The punch HP sensor is not activated within the specified time after the punch motor turned on.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Punch HP sensor disconnected, defective

Punch motor disconnected or defective

Punch motor overload due to obstruction

Service Call Conditions




-30


-

Finisher jogger motor error

The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses.

The 1st failure issues an original jam message, and the 2nd failure issues this SC code.

Jogger HP sensor disconnected, defective

Jogger motor disconnected, defective

Jogger motor overloaded due to obstruction

Finisher main board and jogger motor


-41


-

Stack feed-out motor error

The stack feed-out HP sensor does not detect the home position of the stack feed-out belt 3000ms after the stack feed-out belt has moved to its home position.

The stack feed-out HP sensor does not turn off 200 ms after the stack feed-out belt has moved from its home position.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Defective stack feed-out HP sensor

Overload on the stack feed-out motor

Defective stack feed-out motor

Defective main board

Disconnected or defective harness


-42


-

Finisher stapler movement motor error

Staple movement is not finished within a certain time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Motor overload

Loose connection of the stapler home position sensor

Loose connection of the stapler movement motor

Defective stapler home position sensor

Defective stapler movement motor

Trouble- shooting

Trouble- shooting

Trouble- shooting

Service Call Conditions




-43


-

Finisher corner stapler rotation motor error

The stapler does not return to its home position within the specified time after stapling.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Defective stapler rotation motor

Overload on the stapler rotation motor

Defective stapler rotation HP sensor


-44


-

Finisher corner stapler motor error

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The stapler motor does not switch off within the prescribed time after operating.

The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position.

The HP sensor of the staple unit detects the home position after the staple unit moves from its home position.

Staple jam

Motor overload

Defective stapler motor

Service Call Conditions




-52


-

Finisher folder plate motor error

The folder plate moves but is not detected at the home position within the specified time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Folder plate HP sensor disconnected, defective

Folder plate motor disconnected, defective

Folder plate motor overloaded due to obstruction.


-53


-

Folding unit bottom fence lift motor

The folding unit bottom fence movement is not finished within a certain time. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Motor harness loose, broken

Motor drive obstructed

Motor defective


-55


-

Clamp roller retraction motor error

The clamp roller movement is not finished within a certain time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Motor harness loose, broken

Motor drive obstructed

Motor defective


-57


-

Stack junction gate motor error

The stack junction gate motor moves but the stack junction gate is not detected at its position within a specific time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Motor broken

Motor connection loose

Motor overloaded

Trouble- shooting

Trouble- shooting

Trouble- shooting

Service Call Conditions



-60


-

Booklet stapler motor error 1

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The front stapler unit saddle-stitch motor does not start operation within the specified time.

Motor overload

Loose connection of the front stapler motor

Defective front stapler motor


-61


-

Booklet staple motor error 2

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The rear stapler unit saddle-stitch motor does not start operation within the specified time.

Motor overload

Loose connection of the rear stapler motor

Defective rear stapler motor


-70


-

Tray lift motor error

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers.

Motor overload

Loose connection of the tray lift motor

Defective tray lift motor

Service Call Conditions




-71


-

Finisher Tray 1 shift motor error

The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

Shift tray HP sensor of the upper tray disconnected, defective

Shift tray motor of the upper tray disconnected, defective

Shift tray motor of the upper tray overloaded due to obstruction


-72


-

Shift jogger motor 1 error

The side fence does not retract within the prescribed time after the shift jogger motor 1 switches on.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

Shift jogger motor 1 disconnected, defective

Shift jogger motor 1 overloaded due to obstruction

Shift jogger 1 HP sensor disconnected, defective


-73


-

Shift jogger motor 2 error

The side fence does not retract within the prescribed time after the shift jogger motor 2 switches on.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

Shift jogger motor 2 disconnected, defective

Shift jogger motor 2 overloaded due to obstruction

Shift jogger 2 HP sensor disconnected, defective

Trouble- shooting

Trouble- shooting

Trouble- shooting

Service Call Conditions




-74


-

Shift jogger retraction motor error

The side fences do not retract within the prescribed time after the retraction motor switches on.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

Shift jogger retraction motor broken

Shift jogger retraction motor connection loose

Shift jogger retraction motor overloaded

Defective shift jogger retraction HP sensor


-75


-

Return roller motor error

This occurs during the operation of the lower tray pressure motor

Motor harness disconnected, loose, defective

Motor overloaded

Home position sensor harness disconnected, loose, defective

Home position defective


-80


-

Punch movement motor error

The punch unit moves but is not detected at the home position within the specified time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Motor harness disconnected, loose, defective

Defective motor


-81


-

Paper position sensor slide motor error

The paper position sensor moves but is not detected at the home position within the specified time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

Motor harness disconnected, loose, defective

Defective motor

Service Call Conditions


722

B

1000-Sheet Finisher Error


-10


-

Upper transport motor error

The upper transport motor in the finisher is not operating.

Upper transport motor drive is obstructed (jammed paper, paper scraps, etc.)

The motor harness is loose or broken

Upper transport motor defective


-14


-

Lower transport motor error

The lower transport motor in the finisher is not operating.

Lower transport motor drive is obstructed (jammed paper, paper scraps, etc.)

The motor harness is loose or broken

Lower transport motor defective


-17


-

Exit motor error

The exit motor in the finisher is not operating.

Exit motor drive is obstructed (jammed paper, paper scraps, etc.)

The motor harness is loose or broken

Exit motor defective


-24


-

Finisher exit guide plate motor error

The exit guide plate HP sensor did not activate within the prescribed time after the exit guide plate motor turned on.

Finisher exit guide plate motor drive is obstructed (jammed paper, paper scraps, etc.)

Exit guide plate motor harness loose, broken

Exit guide plate HP sensor harness loose, broken

Exit guide plate motor defective

Exit guide plate HP sensor defective

Trouble- shooting

Trouble- shooting

Trouble- shooting

Service Call Conditions




-30


-

Front fence motor error

The jogger fence motor in the finisher is not operating.

Jogger motor drive is obstructed (jammed paper, paper scraps, etc.)

The motor harness is loose or broken

Jogger fence HP sensor dirty, loose, defective

Jogger fence motor defective


-41


-

Feed-out belt motor error

The feed-out belt did not return to the home position within the prescribed time.

Feed-out belt motor drive is obstructed (jammed paper, paper scraps, etc.)

Motor harness loose or broken

Feed-out belt HP sensor dirty, disconnected, broken

Motor defective


-42


-

Stapler movement motor

The 1st detection failure issues a jam error, and the 2nd failure causes this SC code.

The stapler HP sensor is not activated within the specified time after the stapler motor turned on.

Stapler or motor drive is blocked by obstruction

Motor harness loose or broken

Stapler HP sensor harness loose, broken

Motor defective

Stapler HP sensor defective

Service Call Conditions




-44


-

Corner stapler motor error

The 1st detection failure issues a jam error, and the 2nd failure causes this SC code.

The stapler motor does not switch off within the prescribed time after operating.

The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position.

The HP sensor of the staple unit detects the home position after the staple unit moves from its home position.

Staple jam

Number of sheets in stack exceeds allowed number of sheets for stapling

Stapler motor obstructed

Stapler motor defective


-70


-

Tray lift motor error

The tray lift motor is not operating.

Motor harness loose, broken

Motor drive obstructed

Stack height sensor dirty, harness loose, broken

Motor defective

Stack height sensor defective


-71


-

Shift tray motor error

The shift tray motor is not operating.

Shift motor drive is obstructed (jammed paper, paper scraps, etc.)

Shift motor harness loose, broken

Shift tray HP sensor harness loose, broken

Shift motor defective

Shit tray HP sensor defective

Trouble- shooting

Trouble- shooting

Trouble- shooting

Service Call Conditions




770


B

Shift motor error

The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation.

Defective shift motor

Defective shift motor HP sensor




791


D

Bridge unit error

The machine recognizes the finisher, but does not recognize the bridge unit.

Defective connector

Broken harness

Incorrect installation




792


B

Finisher error

The machine does not recognize the finisher, but recognizes the bridge unit.

Defective connector

Defective harness

Incorrect installation