Toshiba e-STUDIO 307/357/457/507 Service Manual Part 5

John · Wednesday at 9:54 AM

other than F106_0 to 5 errors

Classification	Error item
Other service call	ADI-HDD error: Error caused by reason other than F106_0 to 5 errors

Check item	Measures
Setting	Perform [3]+[C]+[POWER]-> [3.Format HDD], and then install the system software by performing [4]+[9]+[POWER]-> [4.System Software(HD data)]. Notes: The following items will be deleted by performing [3]+[C]+[POWER]-> [3.Format HDD]. Message Log Job Log Spool Data (Print, Email reception) Template

[F109_0] Key consistency error (Consistency check operation error)

Classification	Contents
Other service call	Key consistency error - Key consistency check on each key data fails.

Check Item	Measure
Setting	Reboot the equipment. If it cannot be recovered, reinstall the software in the following procedure. Install the OS data. Reinstall the master data and application program.  P. 11-15 "11.2.3 Update procedure"  P. 9-19 "9.3.3 Precautions and procedures when replacing the HDD" [E] Replace / Format HDD (Step (3) and later in [E] Replace / Format HDD)
SRAM board	If the error is not cleared even after reinstallation, replace the SRAM board. If the error is not cleared even after replacing the SRAM board, replace the SYS board.  P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board"  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board"

Classification	Contents
Other service call	Key consistency error - AES key data used for SRAM encryption are damaged.

Check Item	Measure
Setting	Reboot the equipment. If it cannot be recovered, reinstall the software in the following procedure. (1) Install the OS data.  P. 11-15 "11.2.3 Update procedure"

8

[F109_2] Key consistency error (Signature Check public key damage)

Classification	Contents
Other service call	Key consistency error - Public key data used for Integrity Check are damaged.

Check Item	Measure
Setting	Reboot the equipment. If it cannot be recovered, reinstall the software in the following procedure. (1) Install the OS data.  P. 11-15 "11.2.3 Update procedure"

Classification	Contents
Other service call	Key consistency error - Parameter used for HDD partition encryption are damaged.

Check Item	Measure
Encryption key status confirmation	Check the message displayed by [3] + [C] + [START]  5. Key Backup Restore.

Take measures given in the following table according to the messages displayed in the SRAM Key Status and FROM Key Status fields.

Remarks:

If the error is not cleared, reinstallation of the OS data, master data and application is needed.

SRAM Key Status	FROM Key Status	Measure
*	AccessFailed	Replace the SYS board.  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" (all steps) <With USB backup data: All key data recovery> Recover all the data on the SRAM board. Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board". Restore ADI key (only when ADI-HDD is installed) Restore encryption key Restore license [5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

[TR]
[TD]AccessFailed[/TD]

[TD]*[/TD]

[TD]Replace the SYS board.
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" (for the SYS board, all steps)[/TD]
[/TR]
[TR]
[TD]OK[/TD]

[TD]KeyNull/ KeyBroken[/TD]

[TD]Recover the encryption key on the SYS board.
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" ([E]Restore encryption key)[/TD]
[/TR]
[TR]
[TD]AccessFailed[/TD]

[TD]OK[/TD]

[TD]Replace the SRAM board (for the SYS board).
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" (all steps)[/TD]
[/TR]
[TR]
[TD]KeyNull/ KeyBroken[/TD]

[TD]OK[/TD]

[TD]Recover the encryption key on the SRAM board.
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" (for the SYS board, [H]Backup encryption key)[/TD]
[/TR]

SRAM Key
Status FROM Key
Status Measure
KeyNull/ KeyBroken KeyNull/ KeyBroken <No USB backup data>
1. Reinstall the system software.
 P. 11-11 "11.2 Firmware Updating with USB Media"
<With USB backup data: All key data recovery>

Recover all the data on the SRAM board.

Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board".

Restore ADI key (only when ADI-HDD is installed)

Restore encryption key

Restore license

[5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

* AccessFailed, KeyNull or KeyBroken

8

[F109_4] Key consistency error (license data damage)

Classification Contents
Other service call Key consistency error - The license data are damaged.

Check Item Measure
Encryption key status confirmation Check the message displayed by [3] + [C] + [START]  5. Key
Backup Restore.

Take measures given in the following table according to the messages displayed in the SRAM Key Status and FROM Key Status fields.

Remarks:

If the error is not cleared, reinstallation of the OS data, master data and application is needed.

SRAM Licence Status FROM Licence Status Measure
* AccessFailed Replace the SYS board.
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" (all steps)
<With USB backup data: All key data recovery>

Recover all the data on the SRAM board.

Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board".

Restore ADI key (only when ADI-HDD is installed)

Restore encryption key

Restore license

[5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

[TR]
[TD]AccessFailed[/TD]

[TD]*[/TD]

[TD]Replace the SYS board.
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" (all steps)[/TD]
[/TR]

SRAM Licence Status FROM Licence Status Measure
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced> Recover the license on the SYS board. (Transfer the license from SYS-SRAM to SYS-FROM.)
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board"([F]Restore license)
<The error occurs except when the SYS board is replaced> Recover the license on the SRAM board. (Transfer the license from SYS-FROM to SYS-SRAM.)
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board"(Backup license)

* AccessFailed or KeyMismatch

[F109_5] Key consistency error (encryption key for ADI-HDD is damaged)

Classification Contents
Other service call Key consistency error - Encryption key for ADI-HDD is damaged.

Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER]  5. Key
Backup Restore.

Take measures given in the following table according to the messages displayed in the SRAM Key Status and FROM Key Status fields.

Remarks:

If the error is not cleared, reinstallation of the system firmware, system software and application is needed. ([4]+[9]  Power-ON)

SRAM Key
Status FROM Key
Status Measure
* AccessFailed Replace the SYS board.
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" (all steps)
<With USB backup data: All key data recovery>

Recover all the data on the SRAM board.

Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board".

Restore ADI key (only when ADI-HDD is installed)

Restore encryption key

Restore license

[5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

[TR]
[TD]AccessFailed[/TD]

[TD]*[/TD]

[TD]Replace the SRAM board (for the SYS board).
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" (all steps)[/TD]
[/TR]
[TR]
[TD]OK[/TD]

[TD]KeyNull/ KeyBroken[/TD]

[TD]Recover the ADI key on the SYS board.
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" ([D]Restore ADI key)[/TD]
[/TR]

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

SRAM Key
Status FROM Key
Status Measure
KeyNull/ KeyBroken OK Recover the encryption key on the SRAM board.
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" ([G]Backup ADI key)
KeyNull/ KeyBroken KeyNull/ KeyBroken <No USB backup data>
1. Create the partition in the HDD/SSD, and reinstall the system software.
 P. 9-19 "9.3.3 Precautions and procedures when replacing the HDD"(Perform step 3 or later in “[E]Replace / Format HDD”)
<With USB backup data: All key data recovery>

Recover all the data on the SRAM board.

Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board".

Restore ADI key (only when ADI-HDD is installed)

Restore encryption key

Restore license

[5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

[TR]
[TD]KeyMismatch[/TD]

[TD]KeyMismatch[/TD]

[TD]<The error occurs when the SYS board is replaced> Recover the encryption key on the SYS board. (Transfer the license from SYS-SRAM to SYS-FROM.)
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board"([D]Restore ADI key)
<The error occurs except when the SYS board is replaced> Recover the encryption key on the SRAM board. (Transfer the license from SYS-FROM to SYS-SRAM.)
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board"([G]Backup ADI key)[/TD]
[/TR]

8

* AccessFailed or KeyMismatch

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

[F109_6] Key consistency error (administrator password error for ADI-HDD authentication)

Classification Contents
Other service call Key consistency error - Administrator password error for ADI- HDD authentication.

Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER]  5. Key
Backup Restore.

Take measures given in the following table according to the messages displayed in the SRAM Key Status and FROM Key Status fields.

Remarks:

If the error is not cleared, reinstallation of the system firmware, system software and application is needed. ([4]+[9]  Power-ON)

SRAM Key
Status FROM Key
Status Measure
* AccessFailed Replace the SYS board.
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" (all steps)
<With USB backup data: All key data recovery>

Recover all the data on the SRAM board.

Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board".

Restore ADI key (only when ADI-HDD is installed)

Restore encryption key

Restore license

[5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

[TR]
[TD]AccessFailed[/TD]

[TD]*[/TD]

[TD]Replace the SRAM board (for the SYS board).
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" (all steps)[/TD]
[/TR]
[TR]
[TD]OK[/TD]

[TD]KeyNull/ KeyBroken[/TD]

[TD]Recover the ADI key on the SYS board.
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" ([D]Restore ADI key)[/TD]
[/TR]
[TR]
[TD]KeyNull/ KeyBroken[/TD]

[TD]OK[/TD]

[TD]Recover the encryption key on the SRAM board.
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board" ([G]Backup ADI key)[/TD]
[/TR]

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

SRAM Key
Status FROM Key
Status Measure
KeyNull/ KeyBroken KeyNull/ KeyBroken <No USB backup data>
1. Create the partition in the HDD/SSD, and reinstall the system software.
 P. 9-19 "9.3.3 Precautions and procedures when replacing the HDD"(Perform step 3 or later in “[E]Replace / Format HDD”)
<With USB backup data: All key data recovery>

Recover all the data on the SRAM board.

Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board".

Restore ADI key (only when ADI-HDD is installed)

Restore encryption key

Restore license

[5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

[TR]
[TD]KeyMismatch[/TD]

[TD]KeyMismatch[/TD]

[TD]<The error occurs when the SYS board is replaced> Recover the encryption key on the SYS board. (Transfer the license from SYS-SRAM to SYS-FROM.)
 P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board"([D]Restore ADI key)
<The error occurs except when the SYS board is replaced> Recover the encryption key on the SRAM board. (Transfer the license from SYS-FROM to SYS-SRAM.)
 P. 9-31 "9.3.8 Precautions and Procedures when replacing SRAM board"([G]Backup ADI key)[/TD]
[/TR]

8

* AccessFailed or KeyMismatch

[F120] Database abnormality

Classification Error item
Other service call Database abnormality: Database is not operating normally.

Check item Measures
Setting

Check that no jobs remain and rebuild the databases. ([5]

If the error is not recovered, reinstall the system software. ([4] + [9] + [POWER] -> 4. System Software(HD data))

If you rebuild the databases with a job remaining, delete it after finishing.

When “Rebuilding all databases” is performed, all data including log/user/role/group/department information and address book data are deleted. If you back up the data in advance, they will be recovered by restoring them after rebuilding the database.

+ [C] + [POWER] -> 4. Initialize database -> 1. LDAP DB and 2. Log DB (Job,Msg).
Notes:

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ERROR CODE AND TROUBLESHOOTING

Classification Error item
Other service call Login after the startup fails in any starting mode because user management database is corrupted.

Check item Measures
Setting

Delete the log in the following procedure:[5] + [C] + [POWER]  4. Initialize database  1. LDAP database (to delete user database) (Note that all user, role, group and accounting data will be deleted.)

If the error is not recovered, reinstall the system software. ([4] + [9] + [POWER] -> 4. System Software(HD data))

If you rebuild the databases with a job remaining, delete it after finishing.

When “Rebuilding all databases” is performed, all data including log/user/role/group/department information and address book data are deleted. If you back up the data in advance, they will be recovered by restoring them after rebuilding the database.

Notes:

[F122] Database abnormality (message/job log management database)

Classification Error item
Other service call Login after the startup fails in any starting mode because log management database is corrupted.

Check item Measures
Setting

Delete the log in the following procedure: [5] + [C] + [POWER]  4. Initialize database  2. Log database (jobs and messages) (Note that all job and message logs will be deleted.)

If the error is not recovered, reinstall the system software. ([4] + [9] + [POWER] -> 4. System Software(HD data))

If you rebuild the databases with a job remaining, delete it after finishing.

When “Rebuilding all databases” is performed, all data including log/user/role/group/department information and address book data are deleted. If you back up the data in advance, they will be recovered by restoring them after rebuilding the database.

Notes:

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
Other service call Login after the startup fails in any starting mode because language management database is corrupted.

Check item Measures
Setting Delete the journal file: [5] + [C] + [START] -> 4. Initialize DB -
> 3. Language DB
If the recovery is still not completed, reinstall the master data and application program.
 P. 11-15 "11.2.3 Update procedure"

[F130] Invalid MAC address

Classification Contents
Other service call Invalid MAC address

Check Item Measure
Setting Compare the serial number of the equipment with a number displayed with 08-9601. If they are different, enter the correct serial number at 08-9601, 08-9083.

8

[F131] Error due to damage to filtering setting file

Classification Contents
Other service call The filtering function is not working properly due to the damage to the file for the filtering setting.

Check Item Measure
Setting

Check the bad sector of the HDD (08-9072). If the result is “NG”, replace the HDD.

Perform [3] + [C] + [POWER] -> [3], and then reinstall the HDD software.

Notes:
It may take more than 30 minutes to finish the checking.
Notes:
User data will be deleted when [3] + [C] + [POWER] ->
[3] is perform ed.

[F140] ASIC format error

Classification Error content
Other service call ASIC formatting fails or memory acquiring fails when software is formatted

Check Item Measure
SYS board

Connector check

Board check

Main memory

Check the installation

Main memory check

Parts to be replaced Remark
Main memory

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

Parts to be replaced Remark
SYS board

[F200] Data Overwrite option (GP-1070) disabled

Classification Contents
Other service call Data Overwrite option (GP-1070) disabled

Check Item Measure
Setting Perform firmware installation (all firmware: OS, HDD, SYS, PFC Firmware, Engine Main Firmware, and Scanner Firmware) with the USB media.
* When the function of the Data Overwrite option (GP- 1070) is deleted from the equipment, the service call “F200” occurs.
Perform 08-3840 to install the Data Overwrite Enabler (GP- 1070).
* If F200 occurs while High (“3”) is set for the security level (08-8911), it cannot be released by installing the firmware using the USB media. Install the Data Overwrite Enabler (GP-1070) by 08-3840.

[F500] HD partition damage

Classification Error item
Other service call The file system is abnormal.

Check item Measures
Setting

Diagnose the file system with [5] + [C] + [Start]  1. Check

If it still is not recovered by performing the above, reinstall the software after formatting the HDD with [3] + [C] + [START] -> 3: Format HDD.

F/S, and then recover the problem partition with [5] + [C] + [Start]  2. Recovery F/S.

[F510] Application start error

Classification Error item
Other service call The application fails to start.

Check item Measures
Setting

Reboot.

If it has still not recovered, reinstall the HDD software.

If it still persists after step 2, perform [3] + [C] + [Start] -> 3, and then reinstall the HDD software.

Note: User data will be deleted when [3] + [C] + [Start] -> 3 is performed.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
Other service call The operation system fails to start.

Check item Measures
Setting

Reboot.

If it has still not recovered, reinstall the HDD software.

If it still persists after step 2, perform [3] + [C] + [Start] -> 3, and then reinstall the HDD software.

Note: User data will be deleted when [3] + [C] + [Start] -> 3 is performed.

8

[F521] Integrity check error

Classification Error item
Other service call Authentication of program data failed.

Check item Measures
Setting Restart the equipment.
If the error is not recovered after restarting the equipment, reinstall software following the procedure below.

Turn the power OFF.

Turn the power back ON while pressing the [4] and [9] buttons simultaneously.

The authentication screen is displayed. Enter the password. (Password entry is not required under the default setting.)

Key in [1] to select “1. SYSTEM FIRMWARE (OS data)” and [4] to select “4. SYSTEM SOFTWARE (OS data)”, and then press the [START] button.

When updating is completed properly, “Update successful completed Restart the MFP” is displayed on the touch panel.

[F550] Encryption partition error

Classification Error item
Other service call The encryption partition fails to be read and written.

Check item Measures
Setting

Recover the encryption key with [3] + [C] + [Start]  5.

[F600] F/W update error

Classification Error item
Other service call The firmware fails to be updated.

Check item Measures
Setting

Perform [3] + [C] + [POWER] -> [1] -> [START] for “Clear Error Flag in Software Installation”.

Reinstall the firmware in error displayed on the F600 error screen.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

Classification Error item
Other service call Overwriting fails.

Check item Measures
Setting

If a service call occurs again after the reboot, replace the HDD.

[F800] Date error

Classification Error item
Other service call The year 2038 problem

Check item Measures
Setting Reset the date, and request the administrator to set the date and time.

Turn the power on while pressing the [6] and [CLEAR] button.

Select [2] key, and then press the [START] button.

Press the [START] button on the confirmation screen displayed. (The date is set to January 1st, 2011.)

Request the administrator to set the date and time.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
Other service call Machine information alignment error: The machine information is damaged.

Check item Measures
Setting Recover the machine information by means of the following procedure.
Notes:
The following procedure is supported in the firmware with the version “2050” or later. If the version is before “2050”, first upgrade it to “2050” or later with [4] + [9] ->
[1] for “SYSTEM FIRMWARE (OS Data)”.

<Machine information recovery>

Turn the power ON while pressing [6] and the [CLEAR] button simultaneously.

Key in [3] to select “3. SRAM Re-Initialize Support”, and then press the [START] button.

After the operation is completed, shut down the equipment by pressing the [ON/OFF] button.

Turn the power ON while pressing [3] and the [CLEAR] button simultaneously.

Enter the password on the Authentication screen. If no password is set for Service, press the [OK] button without entering anything. If the High Security Mode has been set, enter “#1048#”.

Key in [5] to select “5. Key Backup Restore”, and then press the [START] button.

Key in [2] to select “2. Key FROM to SRAM”, and then press the [START] button.

After the operation is completed, shut down the equipment by pressing the [ON/OFF] button.

* If it is not recovered, perform the following procedure.

8

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ERROR CODE AND TROUBLESHOOTING

[F901_1] Engine speed error (second time or later)

Classification Error item
Other service call The speed information of the LGC board is damaged. The LGC board in which is not corresponding to the equipment model is installed.
The F901_1 error occurs when the power is turned ON if the LGC board is not replaced in the correct procedure after the F901 error.

Check item Measures
Harness Check if there is no problem in the harness for connecting to the following connectors.
LGC board: CN311 and CN316
LGC board Check if the LGC board in which is corresponded to the equipment model is installed.
Check if the label color of the LGC board (indicated in the figure with the arrow) is corresponded to the equipment model (indicated on the rating label).
e-STUDIO206L / e-STUDIO207L: White e-STUDIO256 / e-STUDIO257: Pink
e-STUDIO306 / e-STUDIO307: Blue
e-STUDIO356 / e-STUDIO357: Yellow e-STUDIO456 / e-STUDIO457: Green e-STUDIO506 / e-STUDIO507: Red

Position of the label to be checked

If they are not corresponding correctly, replace the LGC board with the correct one by referring to the procedures described below.
Reference: "9.3.5Procedures when replacing the LGC board"
Notes:
The F901_1 may occur especially when the equipment is not started up with the 08 mode according to the procedures when replacing the LGC board.

Replacement part Remark
Harness
LGC board

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Error in Internet FAX / Scanning Function
Notes:
When formatting the HDD ([5] + [C] + [POWER] -> 3 -> 1), all data in the shared folder, Electronic Filing, Address Book, template, etc. are erased. Back up these data before the initialization. Note that some of data cannot be backed up (Page 5-1).

[ 1 ] Internet FAX related error
[1C10] System access abnormality [1C32] File deletion failure

Classification Error item
Internet FAX related error System access abnormality File deletion failure

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

If the error still occurs, first, check if there are no jobs existing and then perform the HDD formatting ([5] + [C] + [POWER] -> 3 -> 1).

8

[1C11] Insufficient memory

Classification Error item
Internet FAX related error Insufficient memory

Check item Measures
Setting

When there are running jobs, perform the job in error again after the completion of the running jobs.

If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[1C12] Message reception error [1C13] Message transmission error

Classification Error item
Internet FAX related error Message reception error Message transmission error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

[1C14] Invalid parameter

Classification Error item
Internet FAX related error Invalid parameter

Check item Measures
Setting

When a template is used, form the template again.

If the error still occurs, turn the power OFF and then back ON, and perform the job again.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Classification Error item
Internet FAX related error Exceeding file capacity

Check item Measures
Setting

Reset and extend the “Maximum send to E-mail/iFAX size” or reduce the number of pages and perform the job again.

[1C20] System management module access abnormality [1C21] Job control module access abnormality
[1C22] Job control module access abnormality

Classification Error item
Internet FAX related error System management module access abnormality Job control module access abnormality

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again. Check if there are no other running jobs and perform the HDD formatting ([5] + [C] + [POWER] -> 3 -> 1). If the recovery is still not completed, replace the SYS board.

[1C30] Directory creation failure [1C31] File creation failure
[1C33] File access failure

Classification Error item
Internet FAX related error Directory creation failure File creation failure
File access failure

Check item Measures
Setting

Check if the access privilege to the storage directory is writable. Check if the server or local disk has a sufficient space in disk capacity.

[1C40] Image conversion abnormality

Classification Error item
Internet FAX related error Image conversion abnormality

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

Replace the main memory and perform the job again.

Replace parts Remarks
Main memory

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
Internet FAX related error HDD full failure during processing

Check item Measures
Setting

Delete the job in progress or being set or in the HOLD/ PRIVATE/PROOF/INVALID, and perform it again.

Check if the server or local disk has a sufficient space in disk capacity.

Replace parts Remarks
Main memory

[1C61] Address Book reading failure

Classification Error item
Internet FAX related error Address Book reading failure

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

Reset the data in the Address Book and perform the job again.

8

[1C63] Terminal IP address unset

Classification Error item
Internet FAX related error Terminal IP address unset

Check item Measures
Setting

Reset the Terminal IP address.

Turn the power OFF and then back ON. Perform the job in error again.

[1C64] Terminal mail address unset

Classification Error item
Internet FAX related error Terminal mail address unset

Check item Measures
Setting

Reset the Terminal mail address.

Turn the power OFF and then back ON. Perform the job in error again.

[1C65] SMTP mail address unset

Classification Error item
Internet FAX related error SMTP mail address unset

Check item Measures
Setting

Reset the SMTP address and perform the job.

Turn the power OFF and then back ON. Perform the job in error again.

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ERROR CODE AND TROUBLESHOOTING

Classification Error item
Internet FAX related error Server time-out error

Check item Measures
Setting

Check if the SMTP server is operating properly.

[1C69] SMTP server connection error

Classification Error item
Internet FAX related error SMTP server connection error

Check item Measures
Setting

Reset the login name or password of SMTP server and perform the job again.

Check if the SMTP server is operating properly.

[1C6B] Terminal mail address error

Classification Error item
Internet FAX related error Terminal mail address error

Check item Measures
Setting

Check the SMTP Authentication method.

Check if there is an illegal character in the Terminal mail address.

Set the correct SMTP Authentication method or delete the illegal character and reset the appropriate Terminal mail address, then perform the job again.

[1C6C] Destination mail address error

Classification Error item
Internet FAX related error Destination mail address error

Check item Measures
Setting

Check if there is an illegal character in the Destination mail address.

Delete the illegal character and reset the appropriate Destination mail address, then perform the job again.

[1C6D] System error

Classification Error item
Internet FAX related error System error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

If the error still occurs, replace the SYS board.

Replace parts Remarks
SYS board

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
Internet FAX related error SMTP client OFF

Check item Measures
Setting

Set the SMTP valid and perform the job again.

[1C71] SMTP authentication ERROR

Classification Error item
Internet FAX related error SMTP authentication ERROR

Check item Measures
Setting

Check that SMTP authentication method, login name and password are correct, then perform authentication again.

8

[1C72] POP Before SMTP ERROR

Classification Error item
Internet FAX related error POP Before SMTP ERROR

Check item Measures
Setting

Check that both the POP Before SMTP setting and POP3 setting are correct, then perform authentication again.

[1C80] Internet FAX transmission failure when processing E-mail job received

Classification Error item
Internet FAX related error Internet FAX transmission failure when processing FAX job received

Check item Measures
Setting

Reset the “Received InternetFax Forward”.

[1C81] Onramp Gateway transmission failure

Classification Error item
Internet FAX related error Onramp Gateway transmission failure

Check item Measures
Setting

Reset the mail box.

[1C82] Internet FAX transmission failure when processing FAX job received

Classification Error item
Internet FAX related error Internet FAX transmission failure when processing FAX job received

Check item Measures
Setting

Reset the “Received Fax Forward”

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Classification Error item
Internet FAX related error Power failure

Check item Measures
Setting

Check if the power cable is connected properly and it is inserted securely.

Check if the power voltage is unstable.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
[2500] HOST NAME error (RFC: 500) / Destination mail address error (RFC: 500) / Terminal mail address error (RFC: 500)
[2501] HOST NAME error (RFC: 501) / Destination mail address error (RFC: 501) / Terminal mail address error (RFC: 501)

Classification Error item
RFC related error

Check item Measures
Setting

Check if the Terminal mail address and Destination mail address are correct.

Check if the mail server is operating properly.

Turn the power OFF and then back ON. Perform the job in error again.

[2503] Destination mail address error (RFC: 503) [2504] HOST NAME error (RFC: 504)

8

[2551] Destination mail address error (RFC: 551)

Classification Error item
RFC related error

Check item Measures
Setting

Check if the mail server is operating properly.

Turn the power OFF and then back ON. Perform the job in error again.

If the error still occurs, replace the SYS board.

Replace parts Remarks
SYS board

[2550] Destination mail address error (RFC: 550)

Classification Error item
RFC related error

Check item Measures
Setting

Check the state of the mail box in the mail server.

[2552] Terminal/Destination mail address error (RFC: 552)

Classification Error item
RFC related error

Check item Measures
Setting

Confirm the size on the mail server.

Transmit again in text mode or with lower resolution or divide the document and transmit again.

If the error still occurs, turn the power OFF and then back ON. Perform the job in error again.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Classification Error item
RFC related error

Check item Measures
Setting

Check if there is an illegal character in the mail box in the mail server.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
[2B10] No applicable job error in Job control module [2B11] JOB status abnormality
[2B20] File library function error
[2B30] Insufficient disk space in BOX partition [2BC0] Fatal failure occurred
[2BC1] System management module resource acquiring failure

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Erase some data in the Electronic Filing or the shared folder and perform the job in error again (in case of [2B30]).

Turn the power OFF and then back ON. Perform the job in error again.

Check that there is no other job in progress, and format the HDD with [5] + [C] + [START].

If the recovery is still not completed, replace the SYS board.

8

Remarks

Replace parts
SYS board

[2B21] Exceeding file capacity

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Reset and extend the “Maximum send to E-mail/Internet FAX size” or reduce the number of pages and perform the job again.

[2B31] Status of specified Electronic Filing or folder is undefined or being created/deleted

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Check if the specified Electronic Filing or folder exists. (If no, this error would not occur.)

Delete the specified Electronic Filing or folder.

Perform the job in error again.

If the specified box/folder cannot be deleted, initialize the Electronic Filing with [5] + [C] + [START].

[2B32] Electronic Filing printing failure: Specified document can not be printed because of client's access (being edited, etc.)

Classification Error item
Electronic Filing related error

Check item Measures
Setting Delete the specified document. Perform the job in error again.

Check if the specified document exists. (If no, this error would not occur.)

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ERROR CODE AND TROUBLESHOOTING
[2B90] Insufficient memory capacity

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

If the error still occurs, replace the main memory.

Delete the job in progress or being set or in the HOLD/ PRIVATE/PROOF/INVALID, and retry the job in error.

Check that there is no other job in progress, and initialize the Electronic Filing with [5] + [C] + [START].

Replace parts Remarks
Main memory

[2B51] List library error

Classification Error item
Electronic Filing related error

Check item Measures
Setting + [START].

Check if the Function list can be printed.

If it can be printed, retry the job which was in error.

If it cannot be printed, replace the main memory.

If it still cannot be recovered, format the HDD with [5] + [C]

[2BA0] Invalid Box password

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Check if the password is correct.

Reset the password.

When this error occurs when printing the data in the Electronic Filing, perform the printing with the administrator's password.

If it still cannot be recovered, or a password for the operation other than printing is invalid, initialize the Electronic Filing with [5] + [C] + [START].

[2BA1] A paper size or a color mode not supported in the Electronic Filing function is being selected.

Classification Error item
Electronic Filing related error A Paper size not supported in the Electronic Filing function is being selected.

Check item Measures
Setting

The specified paper size, color mode or resolution cannot be used. Check the setting.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
[2BB1] Power failure
[2BD0] Power failure occurred during restoring of Electronic Filing

Classification Error item
Electronic Filing related error Power failure
Power failure occurred during restoring of Electronic Filing

Check item Measures
Setting

Check if the power cable is connected properly and it is inserted securely.

Check if the power voltage is unstable.

[2BE0] Machine parameter reading error

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

8

[2BF0] Exceeding maximum number of pages

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Reduce the number of inserting pages and perform the job again.

[2BF1] Exceeding maximum number of documents

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Backup the documents in the box or folder to PC or delete them.

[2BF2] Exceeding maximum number of folders

Classification Error item
Electronic Filing related error

Check item Measures
Setting

Backup the folders in the box or folder to PC or delete them.

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ERROR CODE AND TROUBLESHOOTING
[2A20] System management module resource acquiring failure

Classification Error item
Remote scanning related error

Check item Measures
Setting

Retry the job in error.

If the error still occurs, turn the power OFF and then back ON, then retry the job in error.

[2A31] Disabled WS Scan

Classification Error item
Remote scanning related error A job is performed while WS Scan function is disabled.

Check item Measures
Setting Check if WS Scan (Web Scanning Services) function is disabled on the TopAccess screen. If it is disabled, enable it.

[2A40] System error

Classification Error item
Remote scanning related error

Check item Measures
Setting

Turn the power OFF and then back ON, then retry the job in error.

[2A51] Power failure

Classification Error item
Remote scanning related error

Check item Measures
Setting

Check if the power supply voltage is inconstant.

[2A60] WS Scan user authentication failure

Classification Error item
Remote scanning related error WS Scan for job authentication failed.

Check item Measures
Setting

When “1” (TTEC’s WIA driver) is set for 08-9749 and also Windows Fax&Scan is used Check if the user name that you used to log in Windows is a name registered as a user.

When MFP panel or EWB Scan is used Check if the login user name is a name registered as a user.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
Remote scanning related error A job is performed by a user without Remote Scan privilege.

Check item Measures
Setting Check if correct privilege is given to the user.

[2A71] WS Scan privilege check error

Classification Error item
Remote scanning related error A job is performed by a user without WS Scan privilege.

Check item Measures
Setting Check if correct privilege is given to the user.

8

[2A72] e-Filing data access privilege check error (Scan Utility)

Classification Error item
Remote scanning related error A user without e-Filing data access privilege tried to use Scan utility.

Check item Measures
Setting Check if correct privilege is given to the user.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING
[2C10] System access abnormality [2C32] File deletion failure

Classification Error item
E-mail related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

If the error still occurs, check that there is no job, and format the HDD with [5] + [C] + [START].

[2C11] Insufficient memory

Classification Error item
E-mail related error

Check item Measures
Setting

When there are running jobs, perform the job in error again after the completion of the running jobs.

If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2C12] Message reception error [2C13] Message transmission error

Classification Error item
E-mail related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

[2C14] Invalid parameter

Classification Error item
E-mail related error

Check item Measures
Setting

When a template is used, form the template again.

If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2C15] Exceeding file capacity

Classification Error item
E-mail related error

Check item Measures
Setting

Reset and extend the “Maximum send to E-mail/iFAX size” or reduce the number of pages and perform the job again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
[2C20] System management module access abnormality [2C21] Job control module access abnormality
[2C22] Job control module access abnormality

Classification Error item
E-mail related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

Check that there is no other job in progress, and format the HDD with [5] + [C] + [START].

If the recovery is still not completed, replace the SYS board.

Replace parts Remarks
SYS board

[2C30] Directory creation failure

8

[2C31] File creation failure [2C33] File access failure

Classification Error item
E-mail related error

Check item Measures
Setting

Check if the access privilege to the storage directory is writable.

Check if the server or local disk has a sufficient space in disk capacity.

[2C40] Image conversion abnormality [2C62] Memory acquiring failure

Classification Error item
E-mail related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

Replace the main memory and perform the job again.

Replace parts Remarks
Main memory

[2C43] Encryption error

Classification Error item
E-mail related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

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ERROR CODE AND TROUBLESHOOTING

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the encryption and perform the job in error again.

If an image file not encrypted is created, consult your administrators.

[2C45] Meta data creation error (Scan to Email)

Classification Error item
E-mail related error Creation of meta data failed when a user tried to perform meta scan for Scan to Email.

Check item Measures
Setting Check the template settings. Perform the job in error again. If the error still occurs, turn the power OFF and then back ON, and then perform the job in error again.

[2C60] HDD full failure during processing

Classification Error item
E-mail related error

Check item Measures
Setting

Delete the job in progress or being set or in the HOLD/ PRIVATE/PROOF/INVALID, and perform it again.

Check if the server or local disk has a sufficient space in disk capacity.

Check that there is enough space in the server or local disk.

[2C61] Address Book reading failure

Classification Error item
E-mail related error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

Reset the data in the Address Book and perform the job again.

[2C63] Terminal IP address unset

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the Terminal IP address.

Turn the power OFF and then back ON. Perform the job in error again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the Terminal mail address.

Turn the power OFF and then back ON. Perform the job in error again.

[2C65] SMTP address unset

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the SMTP address and perform the job.

Turn the power OFF and then back ON. Perform the job in error again.

8

[2C66] Server time-out error

Classification Error item
E-mail related error

Check item Measures
Setting

Check if the SMTP server is operating properly.

[2C69] SMTP server connection error

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the login name and password of SMTP server and perform the job again.

Check if the SMTP server is operating properly.

[2C6A] HOST NAME error (No RFC error)

Classification Error item
E-mail related error

Check item Measures
Setting

Check if there is an illegal character in the device name.

Delete the illegal character and reset the appropriate device name.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Classification Error item
E-mail related error

Check item Measures
Setting

Check the SMTP Authentication method.

Check if there is an illegal character in the Terminal mail address.

Set the correct SMTP Authentication method or delete the illegal character and reset the appropriate Terminal mail address, then perform the job again.

[2C6C] Destination mail address error (No RFC error)

Classification Error item
E-mail related error

Check item Measures
Setting

Check if there is an illegal character in the Destination mail address.

Delete the illegal character and reset the appropriate Destination mail address, then perform the job again.

[2C70] SMTP client OFF

Classification Error item
E-mail related error

Check item Measures
Setting

Set the SMTP valid and perform the job again.

[2C71] SMTP authentication ERROR

Classification Error item
E-mail related error

Check item Measures
Setting

Check that SMTP authentication method, login name and password are correct, then perform authentication again.

[2C72] POP Before SMTP ERROR

Classification Error item
E-mail related error

Check item Measures
Setting

Check that both the POP Before SMTP setting and POP3 setting are correct, then perform authentication again.

[2C80] E-mail transmission failure when processing E-mail job received

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the “Received InternetFax Forward”.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
E-mail related error

Check item Measures
Setting

Reset the setting of the mail box or “Received InternetFax Forward”.

8

[2CC1] Power failure

Classification Error item
E-mail related error

Check item Measures
Setting

Check if the power cable is connected properly and it is inserted securely.

Check if the power voltage is unstable.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING
[2D10] System access abnormality [2D32] File deletion failure
[2DA6] File deletion failure [2DA7] Resource acquiring failure

Classification Error item
File sharing related error System access abnormality File deletion failure Resource acquiring failure

Check item Measures
Setting

Delete some files in the shared folder by using Explorer because of automatic/manual file deletion failure (in case of [2DA6])

Turn the power OFF and then back ON. Perform the job in error again.

If the error still occurs, check that there is no job, and format the HDD with [5] + [C] + [START].

[2D11] Insufficient memory

Classification Error item
File sharing related error Insufficient memory

Check item Measures
Setting

When there are running jobs, perform the job in error again after the completion of the running jobs.

If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[2D12] Message reception error [2D13] Message transmission error

Classification Error item
File sharing related error Message reception error Message transmission error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

[2D14] Invalid parameter [2D61] Invalid parameter

Classification Error item
File sharing related error Invalid parameter

Check item Measures
Setting

When a template is used, form the template again.

If the error still occurs, turn the power OFF and then back ON, and perform the job again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error Exceeding the maximum size for file sharing

Check item Measures
Setting

Divide the file in error into several files and retry. Or retry the job in a single-page format.

[2D20] System management module access abnormality [2D21] Job control module access abnormality
[2D22] Job control module access abnormality [2D60] File library access abnormality

Classification Error item
File sharing related error System management module access abnormality Job control module access abnormality
File library access abnormality

Check item Measures
Setting Check if there are no other running jobs and perform the HDD formatting ([5] + [C] + [POWER] -> 3 -> 1). If the recovery is still not completed, replace the SYS board.

Turn the power OFF and then back ON. Perform the job in error again.

8

[2D30] Directory creation failure
[2D31] File creation failure [2D33] File access failure

Classification Error item
File sharing related error Directory creation failure File creation failure
File access failure

Check item Measures
Setting

Check if the access privilege to the storage directory is writable.

Check if the server or local disk has a sufficient space in disk capacity.

[2D40] Image conversion abnormality

Classification Error item
File sharing related error Image conversion abnormality

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

Replace the main memory and perform the job again.

If the error still occurs, check that there is no job, and initialize the shared folder with [5] + [C] + [START].

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error Encryption error

Check item Measures
Setting

Turn the power OFF and then back ON. Perform the job in error again.

[2D44] Encryption PDF enforced mode error

Classification Error item
File sharing related error Encryption PDF enforced mode error

Check item Measures
Setting

Reset the encryption and perform the job in error again.

If an image file not encrypted is created, consult your administrators.

[2D45] Meta data creation error (Scan to File)

Classification Error item
File sharing related error Creation of meta data failed when a user tried to perform meta scan for Scan to File.

Check item Measures
Setting Check the template settings. Perform the job in error again. If the error still occurs, turn the power OFF and then back ON, and then perform the job in error again.

[2D62] File server connection error

Classification Error item
File sharing related error File server connection error

Check item Measures
Setting

Check the IP address or path of the server.

Check if the server is operating properly.

[2D63] Invalid network path

Classification Error item
File sharing related error Invalid network path

Check item Measures
Setting

Check the network path.

If the path is correct, turn the power OFF and then back ON, and perform the job again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error Login failure

Check item Measures
Setting

Reset the login name and password. Perform the job.

Check if the account of the server is properly set up.

[2D65] Exceeding documents in folder: Creating new document is failed

Classification Error item
File sharing related error Exceeding documents in folder: Creating new document is failed

Check item Measures
Setting

Delete some documents in the folder.

8

[2D66] Storage capacity full failure during processing

Classification Error item
File sharing related error Storage capacity full failure during processing

Check item Measures
Setting

Delete the job in progress or being set or in the HOLD/ PRIVATE/PROOF/INVALID, and perform it again.

Check if the server or local disk has a sufficient space in disk capacity.

Check that there is enough space in the server or local disk.

[2D67] FTP service not available

Classification Error item
File sharing related error

Check item Measures
Setting

Check if the setting of FTP service is valid.

[2D68] File sharing service not available

Classification Error item
File sharing related error File sharing service not available

Check item Measures
Setting

Check if the setting of SMB is valid.

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ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error When a user tried to perform Scan to File with NetWare protocol even though the NetWare setting is disabled, a message notifies the user that NetWare service is disabled.

Check item Measures
Setting Check if the Netware setting is enabled.

[2DC1] Power failure

Classification Error item
File sharing related error Power failure

Check item Measures
Setting

Check if the power cable is connected properly and it is inserted securely.

Check if the power voltage is unstable.

[2E10] USB storage system access abnormality

Classification Error item
File sharing related error Job status is invalid.

Check item Measures
Setting Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, check that there is no job, and format the HDD with [5] + [C] + [START].

[2E11] Insufficient memory capacity for USB storage

Classification Error item
File sharing related error Memory in the USB folder is not sufficient.

Check item Measures
Setting If there is a job in progress, perform the job in error again after the job in progress is finished. If the error still occurs, turn the power OFF and then back ON, and then perform the job in error again.

[2E12] Message reception error in USB storage [2E13] Message transmission error in USB storage

Classification Error item
File sharing related error Job status is invalid.

Check item Measures
Setting Turn the power OFF and then back ON. Perform the job in error again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error The specified parameter is invalid.

Check item Measures
Setting If a template is being used, recreate the template. If the error still occurs, turn the power OFF and then back ON. Perform the job in error again.

[2E15] Exceeding maximum file capacity

Classification Error item
File sharing related error There are too many files in the folder.

Check item Measures
Setting Delete some files in the folder. Perform the job in error again.

8

[2E30] Directory creation failure in USB storage

Classification Error item
File sharing related error Creation of a directory failed.

Check item Measures
Setting Check if access privilege to the storage directory is writable. Check if the server or local disk has sufficient space in its disk capacity.

[2E31] File creation failure in USB storage

Classification Error item
File sharing related error Creation of a file failed.

Check item Measures
Setting Check if access privilege to the storage directory is writable. Check if the server or local disk has sufficient space in its disk capacity.

[2E32] File deletion failure in USB storage

Classification Error item
File sharing related error Deletion of a file failed.

Check item Measures
Setting Turn the power OFF and then back ON. Perform the job in error again.
If the error still occurs, check that there is no job, and format the HDD with [5] + [C] + [START].

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error Access to a file failed.

Check item Measures
Setting Check if access privilege to the storage directory is writable. Check if the server or local disk has sufficient space in its disk capacity.

[2E40] Image conversion abnormality in USB storage

Classification Error item
File sharing related error Conversion of image file format failed.

Check item Measures
Setting Turn the power OFF and then back ON. Perform the job in error again. Replace the main memory and then perform the job in error again.

[2E43] Encryption failure in USB storage

Classification Error item
File sharing related error Creation of a file failed due to PDF encryption error.

Check item Measures
Setting Turn the power OFF and then back ON. Perform the job in error again.

[2E44] Encryption PDF enforced mode error in USB storage

Classification Error item
File sharing related error Creation of an image file is not permitted.

Check item Measures
Setting Reset the encryption and perform the job in error again. To create an image file not encrypted, consult your administrator.

[2E45] Meta data creation error in USB storage (Scan to File)

Classification Error item
File sharing related error Creation of meta data failed.

Check item Measures
Setting Check the template settings. Perform the job in error again. If the error still occurs, turn the power OFF and then back ON, and then perform the job in error again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
File sharing related error Creation of a new file failed because there were too many files in the USB folder

Check item Measures
Setting Delete unnecessary files in the folder.

[2E66] HDD full failure in USB storage

Classification Error item
File sharing related error HDD became full while storing data in HDD.

Check item Measures
Setting Delete the job in progress or being set or in the HOLD/ PRIVATE/PROOF/INVALID, and perform it again.
Check if the server or local disk has a sufficient space in disk capacity.
Check that there is enough space in the USB memory.

8

[2EC1] Power failure in USB storage

Classification Error item
File sharing related error Power failure occurred.

Check item Measures
Setting Check if the power cable is connected properly and inserted securely. Check if the power voltage is unstable.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING
[3A10] E-mail MIME error

Classification Error item
E-mail reception related error E-mail MIME error

Check item Measures
Setting

The format of the mail is not corresponding to MIME 1.0.

Request the sender to retransmit the mail in the format corresponding to MIME 1.0.

[3A20] E-mail analysis error [3B10] E-mail format error [3B40] E-mail decode error

Classification Error item
E-mail reception related error E-mail analysis error E-mail format error E-mail decode error

Check item Measures
Setting

These errors occur when the mail data is damaged from the transmission to the reception of the mail.

Request the sender to retransmit the mail.

[3A30] Partial mail time-out error

Classification Error item
E-mail reception related error Partial mail time-out error

Check item Measures
Setting

The partial mail is not received in a specified period of time.

Request the sender to retransmit the partial mail, or set the time-out period of the partial mail longer.

[3A40] Partial mail related error

Classification Error item
E-mail reception related error Partial mail related error

Check item Measures
Setting

The format of the partial mail is not corresponding to this equipment.

Request the sender to remake and retransmit the partial mail in RFC2046 format.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Classification Error item
E-mail reception related error Insufficient HDD capacity error

Check item Measures
Setting

These errors occur when the HDD capacity is not sufficient for a temporary concentration of the jobs, etc.

Request the sender to retransmit after a certain period of time, or divide the mail into more than one.

Insufficient HDD capacity error also occurs when printing is disabled for no printing paper.

In this case, supply the printing paper.

[3A70] Warning of partial mail interruption

Classification Error item
E-mail reception related error Warning of partial mail interruption

Check item Measures
Setting

This error occurs when the partial mail reception setting becomes OFF during the partial mail reception.

Reset the partial mail reception setting ON and then request the sender to retransmit the mail.

8

[3A80] Partial mail reception setting OFF

Classification Error item
E-mail reception related error

Check item Measures
Setting

Reset the partial mail reception setting ON and then request the sender to retransmit the mail.

[3B20] Content-Type error

Classification Error item
E-mail reception related error Content-Type error

Check item Measures
Setting

The format of the attached file is not supported by this equipment (TIFF-FX).

Request the sender to retransmit the file in TIFF-FX.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING
[3C10] TIFF analysis error [3C13] TIFF analysis error

Classification Error item
E-mail reception related error TIFF analysis error

Check item Measures
Setting

These errors occur when the mail data is damaged from the transmission to the reception of the mail, or when the format of the attached file is not supported by this equipment (TIFF-FX).

Request the sender to retransmit the mail.

[3C20] TIFF compression error

Classification Error item
E-mail reception related error TIFF compression error

Check item Measures
Setting

The compression method of the TIFF file is not acceptable for this equipment. (Acceptable: MH/MR/MMR/JBIG)

Request the sender to retransmit the file in the acceptable compression method.

[3C30] TIFF resolution error

Classification Error item
E-mail reception related error TIFF resolution error

Check item Measures
Setting

The resolution of the TIFF file is not acceptable for this equipment. (Acceptable: 200 x 100, 200 x 200, 200 x 400, 400 x 400, 300 x 300 or equivalent)

Request the sender to retransmit the file in the acceptable resolution.

[3C40] TIFF paper size error

Classification Error item
E-mail reception related error TIFF paper size error

Check item Measures
Setting

The paper size of the TIFF file is not acceptable for this equipment. (Acceptable: A4, B4, A3, B5, LT, LG, LD or ST)

Request the sender to retransmit the file in the acceptable paper size.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
[3C50] Offramp destination error

Classification Error item
E-mail reception related error Offramp destination error

Check item Measures
Setting

These errors occur when the FAX number of the offramp destination is incorrect.

Request the sender to correct the FAX number of offramp destination and then retransmit the mail.

[3C60] Offramp security error

Classification Error item
E-mail reception related error Offramp security error

Check item Measures
Setting

These errors occur when the FAX number of the offramp destination is not on the Address Book.

Check if the FAX number of the offramp destination is correctly entered or the number has not been changed.

8

[3C70] Power failure error

Classification Error item
E-mail reception related error Power failure error

Check item Measures
Setting

Check if the mail is recovered after turning ON the power again.

Request the sender to retransmit the mail if it is not recovered.

[3C90] OffRamp Fax transmission disable error

Classification Error item
E-mail reception related error OffRamp Fax transmission disable error

Check item Measures
Setting

OffRamp Fax transmission disable error has been detected in the received mail.

Confirm if the Fax Send Function of MFP setting is disable or not.

[3D10] Destination address error

Classification Error item
E-mail reception related error Destination address error

Check item Measures
Setting

Check if the setting of the server or DNS is correct. Correct if any of the setting is incorrect.

When the content of the setting is correct, confirm the sender if the destination is correct.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING
[3D20] Offramp destination limitation error

Classification Error item
E-mail reception related error Offramp destination limitation error

Check item Measures
Setting

Inform the sender that the transfer of the FAX data over 40 is not supported.

[3D30] FAX board error

Classification Error item
E-mail reception related error FAX board error

Check item Measures
Setting

This error occurs when the FAX board is not installed or the FAX board has an abnormality.

Check if the FAX board is correctly connected.

[3E10] POP3 server connection error

Classification Error item
E-mail reception related error POP3 server connection error

Check item Measures
Setting

Check if the IP address or domain name of the POP3 server set for this equipment is correct, or check if POP3 server to be connected is operating properly.

[3E20] POP3 server connection time-out error

Classification Error item
E-mail reception related error POP3 server connection time-out error

Check item Measures
Setting

Check if POP3 server to be connected is operating properly.

Check if the LAN cable is correctly connected.

[3E30] POP3 login error

Classification Error item
E-mail reception related error POP3 login error

Check item Measures
Setting

Check if the POP3 server login name and password set for this equipment are correct.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
[3E40] POP3 Login Type ERROR

Classification Error item
E-mail reception related error POP3 Login Type ERROR

Check item Measures
Setting

Check that the login type (Auto, POP3 or APOP) to the POP3 server is correct.

8

[3F10] File I/O error [3F20] File I/O error

Classification Error item
E-mail reception related error File I/O error

Check item Measures
Setting

These errors occur when the mail data is not transferred properly to the HDD.

Request the sender to retransmit the mail.

Replace the HDD if the error still occurs after retransmission.

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Printer function error

[4011] Print job cancellation

Classification Error item
Printer function error Print job cancellation

Check item Measures
Setting

This message appears when deleting the job on the screen.

[4021] Print job power failure

Classification Error item
Printer function error Print job power failure

Check item Measures
Setting

When there are running jobs, perform the job in error again after the completion of the running jobs. If the error still occurs, turn the power OFF and then back ON, and perform the job again.

[4030] No printer kit/Invalid

Classification Error item
TopAccess related error No printer kit/Invalid

Check item Measures
Setting

Install the print kit and perform the job again.

Register it officially and perform the job again.

[4031] HDD full error

Classification Error item
TopAccess related error HDD full error

Check item Measures
Setting

Delete unnecessary private print jobs and invalid department print jobs.

[4032] Private-print-only error

Classification Error item
TopAccess related error Private-print-only error

Check item Measures
Setting

Select “Private”, and then perform the printing again.

[4033] Printing data storing limitation error

Classification Error item
TopAccess related error Printing data storing limitation error

Check item Measures
Setting

Select “Normal Print”, and then perform the printing again.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

[4034] e-Filing storing limitation error

Classification Error item
TopAccess related error e-Filing storing limitation error

Check item Measures
Setting

Select “Normal Print”, and then perform the printing again.

[4035] Local file storing limitation error

Classification Error item
TopAccess related error Local file storing limitation error

Check item Measures
Setting

Select “Remote” (SMB/FTP) for the destination of the file to save.

8

Classification Error item
TopAccess related error Hardcopy security printing error

Check item Measures
Setting

Hardcopy security printing cannot be performed because the function is restricted in the self-diagnosis mode.

[4037] Hardcopy security printing error

[4038] Restriction error (only for hold print jobs)

Classification Error item
TopAccess related error Restriction error (only for hold print jobs)

Check item Measures
Setting

Select [Hold Print] to retry

[4039] Restriction error (only for private/hold print jobs)

Classification Error item
TopAccess related error Restriction error (only for private/hold print jobs)

Check item Measures
Setting

Select [Private Print] or [Hold Print] to retry

[4040] Not being authorized to perform JOB

Classification Error item
TopAccess related error Not being authorized to perform JOB

Check item Measures
Setting

Confirm the administrator for the JOB authorization.

Toshiba e-STUDIO 307/357/457/507 Service Manual Part 5

John

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Similar threads

SRAM Licence Status	FROM Licence Status	Measure
*	AccessFailed	Replace the SYS board.  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board" (all steps) <With USB backup data: All key data recovery> Recover all the data on the SRAM board. Recover the encryption key/license on the SYS board. Follow the procedures below noted in  P. 9-24 "9.3.4 Precautions and Procedures when replacing the SYS board". Restore ADI key (only when ADI-HDD is installed) Restore encryption key Restore license [5] + [9] + [POWER]  2. Restore SRAM Data from USB (For details, see "12.1.4Cloning procedure Restore procedure")

Classification	Error content
Other service call	ASIC formatting fails or memory acquiring fails when software is formatted

Check Item	Measure
SYS board	Connector check Board check
Main memory	Check the installation Main memory check

Check item	Measures
Harness	Check if there is no problem in the harness for connecting to the following connectors. LGC board: CN311 and CN316
LGC board	Check if the LGC board in which is corresponded to the equipment model is installed. Check if the label color of the LGC board (indicated in the figure with the arrow) is corresponded to the equipment model (indicated on the rating label). e-STUDIO206L / e-STUDIO207L: White e-STUDIO256 / e-STUDIO257: Pink e-STUDIO306 / e-STUDIO307: Blue e-STUDIO356 / e-STUDIO357: Yellow e-STUDIO456 / e-STUDIO457: Green e-STUDIO506 / e-STUDIO507: Red Position of the label to be checked If they are not corresponding correctly, replace the LGC board with the correct one by referring to the procedures described below. Reference: "9.3.5Procedures when replacing the LGC board" Notes: The F901_1 may occur especially when the equipment is not started up with the 08 mode according to the procedures when replacing the LGC board.

Classification	Error item
Internet FAX related error	System access abnormality File deletion failure

Classification	Error item
Electronic Filing related error	A Paper size not supported in the Electronic Filing function is being selected.

Classification	Error item
Remote scanning related error	A job is performed while WS Scan function is disabled.

Classification	Error item
E-mail related error	Creation of meta data failed when a user tried to perform meta scan for Scan to Email.

Classification	Error item
File sharing related error	System access abnormality File deletion failure Resource acquiring failure

Classification	Error item
E-mail reception related error	E-mail MIME error

Classification	Error item
TopAccess related error	No printer kit/Invalid

Toshiba e-STUDIO 307/357/457/507 Service Manual Part 5

John

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