Toshiba e-STUDIO 307/357/457/507 Service Manual Part 2

[John]

[EB50] Paper left on the transport path due to multiple feeding​

Classification	Error content
Paper transport jam	The multiple feeding of preceding paper caused the misfeeding of upcoming paper.

When the paper is fed from the upper drawer:

Proce dure	Check item	Result	Measure	Next Step
1	ADU		Open the ADU and remove paper if there is any on the transport path.	2
2	Is the registration sensor working? (Perform the input check: 03-[FAX]/ON/ [9]/[A])	Yes	Check the rollers. Replace them if they are worn out
No		3
3	LGC board		Check if the connector CN316 on the LGC board is disconnected. Check if the connector pins are disconnected or the harnesses are open circuited. Check if the conductor patterns on the LGC board are short circuited or open circuited.

Parts to be replaced	Remark
Registration sensor
LGC board
Rollers on the transport path

8​

When the paper is fed from the bypass tray:

Proce dure	Check item	Result	Measure	Next Step
1	ADU		Open the ADU and remove paper if there is any on the transport path.	2
2	Is the 1st transport sensor working? (Perform the input check: 03-[FAX]/ OFF/[6]/[A])	Yes		3
No		4
3	Is the registration sensor working? (Perform the input check in the test mode: 03-[FAX]ON/[9]/[A])	Yes	Check the rollers. Replace them if they are worn out
No		5
4	LGC board		Check if the connector CN316 on the LGC board is disconnected. Check if the connector pins are disconnected or the harnesses are open circuited. Check if the conductor patterns on the LGC board are short circuited or open circuited. Replace the 1st transport sensor. Replace the LGC board.
5	LGC board, registration sensor		Check if the connector CN316 on the LGC board is disconnected. Check if the connector pins are disconnected or the harnesses are open circuited. Check if the conductor patterns on the LGC board are short circuited or open circuited. Replace the registration sensor. Replace the LGC board.

Parts to be replaced	Remark
1st transport sensor
LGC board
Registration sensor
Rollers on the transport path

When the paper is fed from the lower drawer:

Proce dure	Check item	Result	Measure	Next Step
1	ADU		Open the ADU and remove paper if there is any on the transport path.	2
2	Is the registration sensor working? (Perform the input check: 03-[FAX]/ON/ [9]/[A])	Yes	Check the rollers. Replace them if they are worn out
No		3
3	LGC board, registration sensor		Check if the connector CN316 on the LGC board is disconnected. Check if the connector pins are disconnected or the harnesses are open circuited. Check if the conductor patterns on the LGC board are short circuited or open circuited. Replace the registration sensor. Replace the LGC board.

Parts to be replaced	Remark
Registration sensor
LGC board
Rollers on the transport path

When the paper is fed from the PFP or LCF

Proce dure	Check item	Result	Measure	Next Step
1	Feed cover		Open the feed cover and remove paper if there is any on the transport path.	2
2	Is the 2nd transport sensor working? (Perform the input check: 03-[FAX]/ OFF/[7]/[A])	Yes	Check the rollers. Replace them if they are worn out
No		3
3	LGC board, 2nd transport sensor		Check if the connector CN316 on the LGC board is disconnected. Check if the connector pins are disconnected or the harnesses are open circuited. Check if the conductor patterns on the LGC board are short circuited or open circuited. Replace the 2nd transport sensor. Replace the LGC board.

Parts to be replaced	Remark
LGC board
2nd transport sensor
Rollers on the transport path

[EB60] Paper left on the transport path due to multiple feeding​

Classification	Error content
Paper transport jam	The multiple feeding of preceding paper caused the misfeeding of upcoming paper

Proce dure	Check item	Result	Measure	Next Step
1	Open the Automatic duplexing unit. Is there any paper in front of the registration sensor?	Yes	Remove the paper.
No		2
2	Is the registration sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[6]/[E])	Yes		3
No	Check if the connector CN316 on the LGC board is disconnected. Check if the connector of the registration sensor is disconnected. Check if the connector pins are disconnected and the harnesses are open circuited. Check if the conductor pattern on the LGC board is short circuited or open circuited. Replace the registration sensor. Replace the LGC board.
3	Roller		Check the rollers. Replace them if they are worn out.

Parts to be replaced	Remark
Registration sensor
LGC board
Rollers on the transport path

8​

[E360] Paper fed from the PFP lower drawer not reaching the PFP upper drawer feed sensor​

Classification	Error content
Paper transport jam	Jam not reaching the PFP upper drawer feed sensor

Proce dure	Check item	Result	Measure	Next Step
1	Open the PFP side cover.	Yes	Remove the paper.
	Is there any paper in front	No		2
	of the PFP upper drawer
	feed sensor?

Proce dure	Check item	Result	Measure	Next Step
2	Is the PFP upper drawer feed sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[7]/[A])	Yes		3
No	Check if the connector of the PFP upper drawer feed sensor is disconnected. Check if either of the connectors CN241 or CN243 on the PFP board is disconnected. Check if the connector CN318 on the LGC board is disconnected. Check if the connector pins are disconnected and the harnesses are open circuited. Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited. Replace the PFP upper drawer feed sensor. Replace the PFP board. Replace the LGC board.
3	Is the PFP feed clutch working? (Perform the output check in the test mode: 03-226)	Yes		4
No	Check if the connector of the PFP transport clutch is disconnected. Check if any of the connectors CN241 and CN247 on the PFP board is disconnected. Check if the connector CN318 on the LGC board is disconnected. Check if the connector pins are disconnected and the harnesses are open circuited. Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited. Replace the PFP transport clutch. Replace the PFP board. Replace the LGC board.
4	Feed roller Separation roller Pickup roller PFP transfer roller		Check the condition of the feed roller, separation roller and pickup roller of each paper source, and replace them if they are worn out. Check the PFP transport roller. Replace it if it is worn out.

Parts to be replaced	Remark
PFP upper drawer feed sensor
PFP board
LGC board
PFP transport clutch
Feed roller
Separation roller
Pickup roller
PFP transport roller

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

1. Paper misfeeding​

   
   

   8​

   
   

   [E110] ADU misfeeding​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the registration sensor)

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the ADU. Is there any paper in front of the registration sensor?	Yes	Remove the paper.
   No		2
   2	Is the registration sensor working? (Perform the input check in the test mode: 03- [FAX]ON/[9]/[A])	Yes		3
   No
   3	Is the ADU clutch working? (Perform the output check in the test mode: 03-222)	Yes		4
   No
   4	Rollers in the ADU

   • Check if the connector of the 1st transport sensor is disconnected.
   • Check if the connector CN316 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the 1st registration sensor.
   • Replace the LGC board.
   • Check if the connector of the ADU clutch is disconnected.
   • Check if the connector CN304 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the ADU clutch.
   • Replace the LGC board.
   • Check the rollers in the ADU. Replace them if they are worn out.

   Parts to be replaced	Remark
   ADU clutch
   LGC board
   Rollers in the ADU

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E120] Bypass misfeeding​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the 1st transport sensor

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the Automatic duplexing unit. Is there any paper in front of the 1st transport sensor?	Yes	Remove the paper.
   No		2
   2	Is the 1st transport sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[6]/[A])	Yes		3
   No
   3	Is the bypass feed clutch working? (Perform the output check in the test mode: 03-204) Is the bypass paper sensor working? (Perform the input check in the test mode: 03-[FAX]OFF/[1]/ [D])	Yes		4
   No
   4	Bypass feed roller Separation pad

   • Check if the connector of the 1st transport sensor is disconnected.
   • Check if the connector CN316 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the 1st transport sensor.
   • Replace the LGC board.
   • Check if the connector of the bypass feed clutch and bypass paper sensor are disconnected.
   • Check if the connector CN311 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the bypass feed clutch and bypass paper sensor.
   • Replace the LGC board.
   • Check the bypass feed roller and separation pad. Replace them if they are worn out.

   Parts to be replaced	Remark
   1st transport sensor
   LGC board
   Bypass feed clutch
   Bypass paper sensor
   Bypass feed roller
   Separation pad

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   
   

   8​

   
   

   [E130] Upper drawer misfeeding (paper not reaching the 1st transport sensor)​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the 1st transport sensor

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the Automatic duplexing unit. Is there any paper in front of the 1st transport sensor?	Yes	Remove the paper.
   No		2
   2	Is the 1st transport sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[6]/[A])	Yes		3
   No
   3	Is the upper drawer feed clutch working? (Perform the output check in the test mode: 03-201)	Yes		4
   No
   4	Upper drawer feed roller Separation roller

   • Check if the connector of the 1st transport sensor is disconnected.
   • Check if the connector CN316 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the 1st transport sensor.
   • Replace the LGC board.
   • Check if the connector of the upper drawer feed clutch is disconnected.
   • Check if the connector CN315 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the upper drawer feed clutch.
   • Replace the LGC board.
   • Check the upper drawer feed roller, separation roller and pickup roller. Replace them if they are worn out.

   Parts to be replaced	Remark
   1st transport sensor.
   LGC board
   Upper drawer feed clutch
   Upper drawer feed roller
   Separation roller
   Pickup roller

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E140] Lower drawer misfeeding (paper not reaching the 2nd transport sensor)​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the 2nd transport sensor

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the feed cover. Is there any paper in front of the 2nd transport sensor?	Yes	Remove the paper.
   No		2
   2	Is the 2nd transport sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[7]/[A])	Yes		3
   No
   3	Is the lower drawer feed clutch working? (Perform the output check in the test mode: 03-202)	Yes		4
   No
   4	Lower drawer feed roller Separation roller Pickup roller

   • Check if the connector of the 2nd transport sensor is disconnected.
   • Check if the connector CN316 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the 2nd transport sensor.
   • Replace the LGC board.
   • Check if the connector of the lower drawer feed clutch is disconnected.
   • Check if the connector CN315 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the lower drawer feed clutch.
   • Replace the LGC board.
   • Check the lower drawer feed roller, separation roller and pickup roller. Replace them if they are worn out.

   Parts to be replaced	Remark
   2nd transport sensor
   LGC board
   Lower drawer feed clutch
   Lower drawer feed roller
   Separation roller
   Pickup roller

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   
   

   8​

   
   

   [E150] PFP upper drawer misfeeding (paper not reaching the PFP upper drawer feed sensor)​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the PFP upper drawer feed sensor

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the PFP side cover. Is there any paper in front of the PFP upper drawer feed sensor?	Yes	Remove the paper.
   No		2
   2	Is the PFP upper drawer feed sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[2]/)

   
   
   [TD]Yes[/TD]
   
   [TD][/TD]
   
   [TD]3[/TD]
   
   [TR]
   [TD]No[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]3[/TD]
   
   [TD]Is the PFP upper drawer feed clutch working? (Perform the output check in the test mode: 03-226)[/TD]
   
   [TD]Yes[/TD]
   
   [TD][/TD]
   
   [TD]4[/TD]
   [/TR]
   [TR]
   [TD]No[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]4[/TD]
   
   [TD]PFP upper drawer feed roller
   Separation roller Pickup roller[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   
   
   
   • Check if the connector of the PFP upper drawer feed sensor is disconnected.
   • Check if either of the connectors CN241 or CN243 on the PFP board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited.
   • Replace the PFP upper drawer feed sensor.
   • Replace the PFP board.
   • Replace the LGC board.
   • Check if the connector of the PFP upper drawer feed clutch is disconnected.
   • Check if any of the connectors CN241 and CN247 on the PFP board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited.
   • Replace the PFP upper drawer feed clutch.
   • Replace the PFP board.
   • Replace the LGC board.
   • Check the PFP upper drawer feed roller, separation roller and pickup roller. Replace them if they are worn out.

   Parts to be replaced	Remark
   PFP upper drawer feed sensor
   PFP board
   LGC board
   PFP upper drawer feed clutch
   PFP upper drawer feed roller
   Separation roller

   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   Parts to be replaced	Remark
   Pickup roller

   
   
   

   [E160] PFP lower drawer misfeeding (paper not reaching the PFP lower drawer feed sensor)​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the PFP lower drawer feed sensor

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the PFP side cover. Is there any paper in front of the PFP lower drawer feed sensor?	Yes	Remove the paper.
   No		2
   2	Is the PFP lower drawer feed sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[3]/)

   
   
   [TD]Yes[/TD]
   
   [TD][/TD]
   
   [TD]3[/TD]
   
   [TR]
   [TD]No[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]3[/TD]
   
   [TD]Is the PFP lower drawer feed clutch working? (Perform the output check in the test mode: 03-228)[/TD]
   
   [TD]Yes[/TD]
   
   [TD][/TD]
   
   [TD]4[/TD]
   [/TR]
   [TR]
   [TD]No[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]4[/TD]
   
   [TD]PFP lower drawer feed roller
   Separation roller Pickup roller[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   
   
   
   • Check if the connector of the PFP lower drawer feed sensor is disconnected.
   • Check if either of the connectors CN241 or CN243 on the PFP board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited.
   • Replace the PFP lower drawer feed sensor.
   • Replace the PFP board.
   • Replace the LGC board.
   • Check if the connector of the PFP lower drawer feed clutch is disconnected.
   • Check if any of the connectors CN241 and CN248 on the PFP board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited.
   • Replace the PFP lower drawer feed clutch.
   • Replace the PFP board.
   • Replace the LGC board.
   • Check the PFP lower drawer feed roller, separation roller and pickup roller. Replace them if they are worn out.

   Parts to be replaced	Remark
   PFP lower drawer feed sensor.
   PFP board

   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   

   Parts to be replaced	Remark
   LGC board
   PFP lower drawer feed clutch
   PFP lower drawer feed roller,
   Separation roller
   Pickup roller

   
   
   

   8​

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E190] LCF misfeeding (paper not reaching the LCF feed sensor)​

   
   

   Classification	Error content
   Paper misfeeding	Jam not reaching the LCF feed sensor

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the LCF side cover. Is there any paper in front of the LCF feed sensor?	Yes	Remove the paper.
   No		2
   2	Is the LCF feed sensor working? (Perform the input check in the test mode: 03- [FAX]OFF/[4]/[C])	Yes		3
   No
   3	Is the LCF feed clutch working? (Perform the output check in the test mode: 03-209)	Yes		4
   No
   4	LCF feed roller Separation roller Pickup roller		Replace them if they are worn out.

   • Check if the connector of the LCF feed sensor is disconnected.
   • Check if either of the connectors CN1 or CN7 on the LCF board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the LCF board and LGC board are short circuited or open circuited.
   • Replace the LCF feed sensor.
   • Replace the LCF board.
   • Replace the LGC board.
   • Check if the connector of the LCF feed clutch is disconnected.
   • Check if any of the connectors CN1 and CN6 on the LCF board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the LCF board and LGC board are short circuited or open circuited.
   • Replace the LCF feed clutch.
   • Replace the LCF board.
   • Replace the LGC board.
   • Check the LCF feed roller, separation roller and pickup roller.

   Parts to be replaced	Remark
   LCF feed sensor
   LCF board
   LGC board
   LCF feed clutch
   LCF feed roller
   Separation roller
   Pickup roller

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   [*]

   Cover open jam​

   
   

   8​

   
   

   [E410] Front cover opened during printing​

   
   

   Classification	Error content
   Cover open jam	Front cover open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the front cover open?	Yes	Close the cover.
   No		2
   2	Is the front cover opening/ closing switch working? (Perform the input check in the test mode: 03- [FAX]ON/[9]/[D])	Yes		3
   No
   3	Is the voltage of 24V being supplied from the power supply unit? (Perform the input check in the test mode: 03-[FAX] ON/[2]/[A])	Yes		4
   No
   4	LGC board

   • Check if the connector of the front cover opening/closing switch is disconnected.
   • Check if the connector CN310 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the front cover opening/closing switch.
   • Replace the LGC board.
   • Check if the connector for 24 V power supply is disconnected.
   • Check if the connector CN301 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the LGC board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   Front cover opening/closing switch
   LGC board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E420] PFP side cover opened during printing​

   
   

   Classification	Error content
   Cover open jam	PFP side cover open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the PFP side cover open?	Yes	Remove the paper if there is any, then close the cover.
   No		2
   2	Is the PFP side cover opening/closing switch working? (Perform the input check in the test mode: 03- [FAX]OFF/[2]/[A])	Yes		3
   No
   3	Replacing board

   • Check if the connector of the PFP side cover opening/closing switch is disconnected.
   • Check if either of the connectors CN241 or CN243 on the PFP board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited.
   • Replace the PFP side cover opening/ closing switch.
   • Replace the PFP board.
   • Replace the LGC board.
   • Replace the PFP board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   PFP side cover opening/closing switch
   PFP board
   LGC board

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   
   

   8​

   
   

   [E430] ADU opened during printing​

   
   

   Classification	Error content
   Cover open jam	ADU open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the ADU open?	Yes	Remove the paper if there is any, then close the ADU.
   No		2
   2	Is the ADU opening/ closing switch working? (Perform the input check in the test mode: 03- [FAX]ON/[9]/[F])	Yes		3
   No
   3	Replacing board

   • Check if the connector of the ADU opening/ closing switch is disconnected.
   • Check if the connector CN311 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the LGC board are short circuited or open circuited.
   • Replace the ADU opening/closing switch.
   • Replace the LGC board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   ADU opening/closing switch
   LGC board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E440] Feed cover opened during printing​

   
   

   Classification	Error content
   Cover open jam	Feed cover open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the feed cover open?	Yes	Remove the paper if there is any, then close the cover.
   No		2
   2	Is the feed cover opening/ closing detection sensor working? (Perform the input check in the test mode: 03- [FAX]ON/[9]/[E])	Yes		3
   No
   3	Replacing board

   • Check if the connector of the feed cover opening/closing detection sensor is disconnected.
   • Check if the connector CN311 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the feed cover opening/closing detection sensor.
   • Replace the LGC board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   Feed cover opening/closing detection sensor
   LGC board

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   
   

   8​

   
   

   [E450] LCF side cover opened during printing​

   
   

   Classification	Error content
   Cover open jam	LCF side cover open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the LCF side cover open?	Yes	Remove the paper if there is any, then close the cover.
   No		2
   2	Is the LCF side cover opening/closing switch working? (Perform the input check in the test mode: 03- [FAX]OFF/[4]/)

   
   
   [TD]Yes[/TD]
   
   [TD][/TD]
   
   [TD]3[/TD]
   
   [TR]
   [TD]No[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]3[/TD]
   
   [TD]Replacing board[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   
   
   
   • Check if the connector of the LCF side cover opening/closing switch is disconnected.
   • Check if either of the connectors CN1 or CN7 on the LCF board is disconnected.
   • Check if the connector CN318 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the LCF board and LGC board are short circuited or open circuited.
   • Replace the LCF side cover opening/ closing switch.
   • Replace the LCF board.
   • Replace the LGC board.
   • Replace the LCF board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   LCF side cover opening/closing switch
   LCF board
   LGC board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E480] Bridge unit opened during printing​

   
   

   Classification	Error content
   Cover open jam	Bridge unit open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the bridge unit open?	Yes	Remove the paper if there is any, then close the unit.
   No		2
   2	Is the bridge unit opening/ closing switch working? (Perform the input check in the test mode: 03-[FAX]ON/[3]/[E]: e-STUDIO206L/256/306 / 207L/257/307 03-[FAX]ON/[4]/[E]: e-STUDIO356/456/506 / 357/457/507)	Yes		3
   No
   3	Replacing board

   • Check if the connector of the bridge unit opening/closing switch is disconnected.
   • Check if the connector CN302 / CN400 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the bridge unit opening/closing switch.
   • Replace the LGC board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   The bridge unit opening/closing switch
   LGC board

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   
   

   8​

   
   

   [E490] JSP cover opened during printing​

   
   

   Classification	Error content
   Cover open jam	Job separator cover open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the JSP cover open?	Yes	Remove the paper if there is any, then close the cover.
   No		2
   2	Is the JSP cover switch working? (Perform the input check in the test mode: 03- [FAX]ON/[3]/[E])	Yes		3
   No
   3	Replacing board

   • Check if the connector of the JSP cover switch is disconnected.
   • Check if either of the connectors CN260 or CN261 on the JSP board is disconnected.
   • Check if the connector CN302 on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the JSP board and LGC board are short circuited or open circuited.
   • Replace the JSP cover switch.
   • Replace the JSP board.
   • Replace the LGC board.
   • Replace the JSP board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   JSP cover switch
   JSP board
   LGC board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E491] OCT cover opened during printing​

   
   

   Classification	Error content
   Cover open jam	Offset tray cover open jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the OCT cover open?	Yes	Remove the paper if there is any, then close the cover
   No		2
   2	Is the OCT cover switch working? (Perform the input check in the test mode: 03- [FAX]ON/[3]/[E])	Yes		3
   No
   3	Replacing board

   • Check if the connector of the OCT cover switch is disconnected?
   • Check if either of the connectors CN260 or CN261 on the OCT board is disconnected.
   • Check if the connector CN302 on the OCT board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor patterns on the OCT board and LGC board are short circuited or open circuited.
   • Replace the OCT cover switch.
   • Replace the OCT board.
   • Replace the LGC board.
   • Replace the OCT board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   OCT cover switch
   OCT board.
   LGC board

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   [*]

   Other jam​

   [E030] Paper remaining inside the equipment at power-ON​

   
   

   Classification	Error content
   Other jam	Power-ON jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the cover of the unit/ area whose picture is blinking on the control panel. Is there any paper on the transport path? (Refer to the following table.)	Yes	Remove the paper.
   No		2
   2	Is the sensor in the jamming area working? (Perform the input check in the test mode: refer to the following table.)	Yes		3
   No
   3	LGC board

   • Check if the connector of the sensor is disconnected.
   • Check if any of the connectors on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the sensor
   • Replace the LGC board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   Sensor	Refer to the following table
   LGC board

   
   
   

   8​

   
   Relation between the jamming area and the corresponding sensors and covers
   (If a jam is occurring in the ADU, LCF, PFP, JSP or OCT check the board in each unit.)
   
   

   Jamming area	Cover	Sensor	Test mode / Input check
   Registration area	Automatic duplexing unit	Registration sensor	03-[FAX]ON/[9]/[A]
   1st transport sensor	03-[FAX]OFF/[6]/[A]
   Exit area	Automatic duplexing unit	Exit sensor	03-[FAX]ON/[9]/

   
   
   [TR]
   [TD]ADU[/TD]
   
   [TD]ADU[/TD]
   
   [TD]ADU entrance sensor[/TD]
   
   [TD]03-[FAX]OFF/[1]/[D][/TD]
   [/TR]
   [TR]
   [TD]ADU exit sensor[/TD]
   
   [TD]03-[FAX]OFF/[1]/E][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Feeding area (Main unit)[/TD]
   
   [TD]Feed cover[/TD]
   
   [TD]2nd transport sensor[/TD]
   
   [TD]03-[FAX]OFF/[7]/[A][/TD]
   [/TR]
   [TR]
   [TD]LCF[/TD]
   
   [TD]LCF side cover[/TD]
   
   [TD]LCF feed sensor[/TD]
   
   [TD]03-[FAX]OFF/[4]/[C][/TD]
   [/TR]
   [TR]
   [TD]PFP[/TD]
   
   [TD]PFP side cover[/TD]
   
   [TD]PFP upper drawer feed sensor[/TD]
   
   [TD]03-[FAX]OFF/[2]/[/TD]
   [/TR]
   [TR]
   [TD]PFP lower drawer feed sensor[/TD]
   
   [TD]03-[FAX]OFF/[3]/[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Bridge unit[/TD]
   
   [TD]Bridge unit[/TD]
   
   [TD]Bridge unit transport sensor-1[/TD]
   
   [TD]03-[FAX]ON/[4]/[G]
   03-[FAX]ON/[3]/[G][/TD]
   [/TR]
   [TR]
   [TD]Bridge unit transport sensor-2[/TD]
   
   [TD]03-[FAX]ON/[4]/[F]
   03-[FAX]ON/[3]/[G][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]JSP[/TD]
   
   [TD]JSP cover[/TD]
   
   [TD]JSP feed sensor[/TD]
   
   [TD]03-[FAX]ON/[3]/G][/TD]
   [/TR]
   [TR]
   [TD]OCT[/TD]
   
   [TD]OCT cover[/TD]
   
   [TD]OCT feed sensor[/TD]
   
   [TD]03-[FAX]ON/[3]/[G][/TD]
   [/TR]
   
   
   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E061] Incorrect paper size setting for upper drawer [E062] Incorrect paper size setting for lower drawer [E063] Incorrect paper size setting for PFP upper drawer [E064] Incorrect paper size setting for PFP lower drawer [E065] Incorrect paper size setting for bypass tray​

   
   

   Classification	Error content
   Other jam	The size of paper in the 1st drawer differs from size setting of the equipment.

   
   

   Check item	Measures
   Paper size	If any paper remains in the equipment or drawer, remove it. Match the paper size of the drawer setting and the one in the drawer. * Paper size detection is performed at the first sheet of paper when the drawer is opened or closed, or when the power of the equipment is turned ON.

   
   

   [E550] Paper remaining on the transport path​

   
   

   Classification	Error content
   Other jam	Paper remaining jam on the transport path

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Open the cover of the unit/ area whose picture is blinking on the control panel. Is there any paper on the transport path?	Yes	Remove the paper.
   No		2
   2	Is the sensor in the jamming area working? (Perform the input check in the test mode: refer to the following table)	Yes		3
   No
   3	LGC board

   • Check if the connector of the sensor is disconnected.
   • Check if any of the connectors on the LGC board is disconnected.
   • Check if the connector pins are disconnected and the harnesses are open circuited.
   • Check if the conductor pattern on the LGC board is short circuited or open circuited.
   • Replace the sensor.
   • Replace the LGC board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   Sensor	Refer to the following table
   LGC board

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   Relation between the jamming area and the corresponding sensors/covers
   (If a jam is occurring in the ADU, LCF, PFP, JSP or OCT check the board in each unit.)
   
   

   Jamming area	Cover	Sensor	Test mode/Input check
   Registration area	Automatic duplexing unit	Registration sensor	03-[FAX]ON/[9]/[A]
   1st transport sensor	03-[FAX]OFF/[6]/[A]
   Exit area	Automatic duplexing unit	Exit sensor	03-[FAX]ON/[9]/

   
   
   [TR]
   [TD]ADU[/TD]
   
   [TD]ADU[/TD]
   
   [TD]ADU entrance sensor[/TD]
   
   [TD]03-[FAX]OFF/[1]/[D][/TD]
   [/TR]
   [TR]
   [TD]ADU exit sensor[/TD]
   
   [TD]03-[FAX]OFF/[1]/[E][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Feeding area (Main unit)[/TD]
   
   [TD]Feed cover[/TD]
   
   [TD]2nd transport sensor[/TD]
   
   [TD]03-[FAX]OFF/[7]/[A][/TD]
   [/TR]
   [TR]
   [TD]LCF[/TD]
   
   [TD]LCF side cover[/TD]
   
   [TD]LCF feed sensor[/TD]
   
   [TD]03-[FAX]OFF/[4]/[C][/TD]
   [/TR]
   [TR]
   [TD]PFP[/TD]
   
   [TD]PFP side cover[/TD]
   
   [TD]PFP upper drawer feed sensor[/TD]
   
   [TD]03-[FAX]OFF/[2]/[/TD]
   [/TR]
   [TR]
   [TD]PFP lower drawer feed sensor[/TD]
   
   [TD]03-[FAX]OFF/[3]/[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Bridge unit[/TD]
   
   [TD]Bridge unit[/TD]
   
   [TD]Bridge unit transport sensor-1[/TD]
   
   [TD]03-[FAX]ON/[4]/[G]
   03-[FAX]ON/[3]/[G][/TD]
   [/TR]
   [TR]
   [TD]Bridge unit transport sensor-2[/TD]
   
   [TD]03-[FAX]ON/[4]/[F]
   03-[FAX]ON/[3]/[G][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]JSP[/TD]
   
   [TD]JSP cover[/TD]
   
   [TD]JSP feed sensor[/TD]
   
   [TD]03-[FAX]ON/[3]/[G][/TD]
   [/TR]
   [TR]
   [TD]OCT[/TD]
   
   [TD]OCT cover[/TD]
   
   [TD]OCT feed sensor[/TD]
   
   [TD]03-[FAX]ON/[3]/[G][/TD]
   [/TR]
   [TR]
   [TD]Finisher[/TD]
   
   [TD]Finisher door[/TD]
   
   [TD]Sensors in the finisher[/TD]
   
   [TD]-[/TD]
   [/TR]
   
   
   
   
   

   8​

   
   

   [E551] Paper remaining jam on the transport path (when a service call occurs) [E552] Paper remaining jam on the transport path (when the cover is closed)​

   
   

   Classification	Error content
   Other jam	Paper remaining on the transport path when printing is finished (when a service call occurs) (E551) Paper remaining on the transport path when printing is finished (when the cover is closed) (E552)

   
   

   Step	Check Item	Result	Measure	Next Step
   1	Jamming transport path		Open the cover of the unit/area whose picture is flashing on the control panel and remove any paper on the transport path.
   2	Sensor in the jamming area
   3	LGC board
   Notes: If the jam is occurring in the ADU, LCF or PFP, check the board in each unit.

   • Sensor check (Refer to the table below)
   • Harness check
   • Connector check
   • Harness check
   • Connector check
   • Board check

   Parts to be replaced	Remark
   Sensor in the jamming area	Refer to the table below.
   LGC board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   Jamming area	Cover	Sensor	Test Mode/Input check
   Paper path section	Duplexing unit	Registration sensor	03-[ALL]OFF/[4]/ 03-[COPY]ON/[5]/[H]

   
   
   [TR]
   [TD]Transfer belt paper clinging detection sensor[/TD]
   
   [TD]03-[ALL]OFF/[9]/[C][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]2nd transfer side paper clinging detection sensor[/TD]
   
   [TD]03-[ALL]OFF/[9]/[D][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]1st drawer transport sensor[/TD]
   
   [TD]03-[SCAN]ON/[1]/[D][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Fuser[/TD]
   
   [TD]Duplexing unit[/TD]
   
   [TD]Fuser transport sensor[/TD]
   
   [TD]03-[ALL]OFF/[2]/[C]
   03-[COPY]ON/[5]/[F][/TD]
   [/TR]
   [TR]
   [TD]Reverse path sensor[/TD]
   
   [TD]03-[ALL]OFF/[1]/[C]
   03-[SCAN]ON/[3]/[E][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]ADU[/TD]
   
   [TD]Duplexing unit Cover[/TD]
   
   [TD]Duplexing unit path exit sensor[/TD]
   
   [TD]03-[SCAN]ON/[3]/[G][/TD]
   [/TR]
   [TR]
   [TD]Duplexing unit path entrance sensor[/TD]
   
   [TD]03-[SCAN]ON/[3]/[H][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Bypass unit[/TD]
   
   [TD]Duplexing unit[/TD]
   
   [TD]Bypass feed sensor[/TD]
   
   [TD]03-[SCAN]ON/[3]/[A][/TD]
   [/TR]
   [TR]
   [TD]Feeding area (equipment)[/TD]
   
   [TD]Paper feed cover[/TD]
   
   [TD]4th drawer transport sensor[/TD]
   
   [TD]03-[SCAN]ON/[1]/[A][/TD]
   [/TR]
   [TR]
   [TD]3rd drawer/tandem LCF transport sensor[/TD]
   
   [TD]03-[SCAN]ON/[1]/[/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]2nd drawer transport sensor[/TD]
   
   [TD]03-[SCAN]ON/[1]/[C][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]LCF[/TD]
   
   [TD]LCF side cover[/TD]
   
   [TD]Option LCF feed sensor[/TD]
   
   [TD]03-[SCAN]ON/[5]/[E][/TD]
   [/TR]
   [TR]
   [TD]Bridge unit[/TD]
   
   [TD]Front cover[/TD]
   
   [TD]Bridge unit path exit sensor[/TD]
   
   [TD]03-[ALL]OFF/[1]/[A]
   03-[SCAN]ON/[3]/[C][/TD]
   [/TR]
   [TR]
   [TD]Bridge unit path entrance sensor[/TD]
   
   [TD]03-[ALL]OFF/[1]/
   03-[SCAN]ON/[3]/[D][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Reverse sensor[/TD]
   
   [TD]03-[SCAN]ON/[3]/[F][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Reverse section stationary jam detection sensor[/TD]
   
   [TD]03-[SCAN]ON/[4]/[A][/TD]
   
   [TD][/TD]
   
   [TD][/TD]
   [/TR]
   [TR]
   [TD]Upper exit section[/TD]
   
   [TD]-[/TD]
   
   [TD]Upper paper exit sensor[/TD]
   
   [TD]03-[ALL]OFF/[1]/[E]
   03-[COPY]ON/[7]/[A][/TD]
   [/TR]
   [TR]
   [TD]Lower exit section[/TD]
   
   [TD]-[/TD]
   
   [TD]Lower paper exit sensor[/TD]
   
   [TD]03-[ALL]OFF/[4]/[C]
   03-[COPY]ON/[5]/[G][/TD]
   [/TR]
   [TR]
   [TD]Reverse section[/TD]
   
   [TD]Reverse path cover[/TD]
   
   [TD]Reverse section paper transport detection sensor[/TD]
   
   [TD]03-[COPY]ON/[8]/[F][/TD]
   [/TR]
   [TR]
   [TD]Finisher[/TD]
   
   [TD]Finisher door[/TD]
   
   [TD]Sensors in the finisher[/TD]
   
   [TD]-[/TD]
   [/TR]
   
   
   
   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   

   [E090] Paper jam by HDD abnormality​

   
   

   Classification	Error content
   Other jam	Paper jam by HDD abnormality

   
   

   Check item	Measures
   Reboot	Check if the error is cleared by turning the power OFF and then back ON.
   HDD	Check if the connectors of the HDD are disconnected.
   Check if the connector pins are disconnected and the harnesses are open circuited.
   SYS board	Check if the connector pins are disconnected and the harnesses are open circuited.

   
   

   Replace parts	Remarks
   HDD
   SYS board

   
   
   

   8​

   
   

   [EAD0] Print end command time-out jam​

   
   

   Classification	Error content
   Other jam	Print end command time-out jam

   
   

   Proce dure	Check item	Result	Measure	Next Step
   1	Is the main motor rotating normally?	Yes
   No		2
   2	Replacing the PC board

   • Replace the SYS board.
   • Replace the LGC board.

   Parts to be replaced	Remark
   SYS board
   LGC board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   [*]

   RADF jam​

   [E712] Jam not reaching the original registration sensor​

   
   

   Classification	Error content
   RADF jam	Jam not reaching the original registration sensor

   
   

   Check item	Measures
   Pickup roller Feed roller Separation roller	Clean them if there are stained.
   Original registration sensor
   RADF board

   • Sensor check (Perform the input check: 03-[FAX] ON[7]/[H])
   • Connector check (CN74)
   • Harness check
   • Board check
   • Connector check (CN74)
   • Harness check

   Parts to be replaced	Remark
   Original registration sensor
   RADF board
   Pickup roller	Replace it if it is worn out
   Feed roller	Replace it if it is worn out.
   Separation roller	Replace it if it is worn out.

   
   

   [E714] Feed signal reception jam​

   
   

   Classification	Error content
   RADF jam	Feed signal reception jam

   
   

   Check item	Measures
   Empty sensor

   • Sensor check (Perform the input check: 03-[FAX] ON[7]/)
     [*]Lever check
     [*]Connector check (CN75)
     [*]Harness check
     
   
   

   Parts to be replaced	Remark
   Empty sensor

   
   e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING
   

   [E721] Jam not reaching the read sensor​

   
   

   Classification	Error content
   RADF jam	Jam not reaching the read sensor

   
   

   Check item	Measures
   Registration sensor Read roller	Clean the registration roller and the read roller if they are stained.
   Read sensor
   RADF board

   • Sensor check (Perform the input check: 03-[FAX] ON[7]/[G])
   • Connector check (CN76)
   • Harness check
   • Board check
   • Connector check (CN76)
   • Harness check

   Parts to be replaced	Remark
   Read sensor
   RADF board
   Registration roller	Replace it if it is worn out.
   Read roller	Replace it if it is worn out.

   
   
   

   8​

   
   

   [E722] Jam not reaching the original exit/reverse sensor (during scanning)​

   
   

   Classification	Error content
   RADF jam	Jam not reaching the original exit/reverse sensor (during scanning)

   
   

   Check item	Measures
   Read roller	Clean the read roller if it is stained.
   Original exit/reverse sensor
   RADF board

   • Sensor check (Perform the input check: 03-[FAX] ON[7]/[E])
   • Connector check (CN75)
   • Harness check
   • Board check
   • Connector check (CN75)
   • Harness check

   Parts to be replaced	Remark
   Original exit/reverse sensor
   RADF board
   Read roller	Replace it if it is worn out.

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E724] Stop jam at the registration sensor​

   
   

   Classification	Error content
   RADF jam	Stop jam at the registration sensor

   
   

   Check item	Measures
   Registration roller	Clean the registration roller if it is stained.
   Registration sensor	(Perform the input check: 03-[FAX] ON[7]/[H])
   RADF board

   • Sensor check
   • Connector check (CN74)
   • Harness check
   • Board check
   • Connector check (CN74)
   • Harness check

   Parts to be replaced	Remark
   Registration sensor
   RADF board
   Registration roller	Replace it if it is worn out.

   
   

   [E725] Stop jam at the read sensor​

   
   

   Classification	Error content
   RADF jam	Stop jam at the read sensor

   
   

   Check item	Measures
   Read roller	Clean the registration roller if it is stained.
   Read sensor	(Perform the input check: 03-[FAX] ON[7]/[G])
   RADF board

   • Sensor check
   • Connector check (CN75)
   • Harness check
   • Board check
   • Connector check (CN75)
   • Harness check

   Parts to be replaced	Remark
   Read sensor
   RADF board
   Read roller	Replace it if it is worn out.

   
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   [E726] Transport/exit signal reception jam​

   
   

   Classification	Error content
   RADF jam	Transport/exit signal reception jam

   
   

   Check item	Measures
   RADF board
   SLG board
   Switching power supply

   • Board check
   • Connector check
   • Harness check
   • Board check
   • Connector check
   • Harness check
   • Check if the 24V and 5V outputs of the switching power supply are normal.
   • Board check
   • Connector check
   • Harness check

   Parts to be replaced	Remark
   RADF board
   SLG board
   Switching regulator

   
   
   

   8​

   
   

   [E731] Stop jam at the exit sensor​

   
   

   Classification	Error content
   RADF jam	Stop jam at the exit sensor

   
   

   Check item	Measures
   Exit roller	Clean the registration roller if it is stained.
   Exit sensor	(Perform the input check: 03-[FAX] ON[7]/[E])
   RADF board

   • Sensor check
   • Connector check (CN74)
   • Harness check
   • Board check
   • Connector check (CN74)
   • Harness check

   Parts to be replaced	Remark
   Exit sensor
   RADF board
   Exit roller	Replace it if it is worn out.

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   

   [E860] RADF jam access cover open​

   
   

   Classification	Error content
   RADF jam	RADF jam access cover open

   
   

   Check item	Measures
   RADF jam access cover	Close the RADF jam access cover if it is opened. Remove if there is any original before closing it.
   RADF jam access cover switch	(Perform the input check: 03-[FAX] ON[7]/[C])
   RADF board

   • Sensor check
   • Connector check (CN8)
   • Harness check
   • Board check
   • Connector check (CN8)
   • Harness check

   Parts to be replaced	Remark
   RADF jam access cover switch
   RADF board

   
   

   [E870] RADF open jam​

   
   

   Classification	Error content
   RADF jam	RADF open jam

   
   

   Check item	Measures
   RADF	Close the RADF if it is opened. Remove if there is any original before closing it.
   RADF opening/closing sensor	(Perform the input check: 03-[FAX] ON[7]/[D])
   RADF board

   • Sensor check
   • Connector check (CN75)
   • Harness check
   • Board check
   • Connector check (CN75)
   • Harness check

   Parts to be replaced	Remark
   RADF opening/closing sensor	Is the RADF opening/closing sensor adjusted within the specified range?
   RADF board

   
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   8​

   
   

   [E871] Cover open jam in the read ready status​

   
   

   Classification	Error content
   RADF jam	Cover open jam in the read ready status. (MR-3021/3022)

   
   

   Check item	Measures
   RADF jam access cover Front cover	Close the RADF jam access cover or the front cover if they are opened in the read ready status.
   RADF jam access cover sensor	(Perform the input check: 03-[FAX] ON[7]/[C])

   • Sensor check
   • Connector check (CN75)
   • Harness check

   Parts to be replaced	Remark
   RADF jam access cover sensor
   RADF board

   
   © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
   ERROR CODE AND TROUBLESHOOTING
   [*]

   Finisher jam​

[ 1 ] Jam in bridge unit​

[E910] Paper not reaching the bridge unit transport sensor-1 [E920] Paper stopping at the bridge unit transport sensor-1​

Classification	Error content
Finisher jam (Bridge unit)	Paper not reaching the bridge unit transport sensor-1 Paper stopping at the bridge unit transport sensor-1

Proce dure	Check item	Result	Measure	Next Step
1	Bridge unit		Check if there is any paper in the bridge unit and remove it if there is.	2
2	Is the bridge unit transport sensor-1 working? (Perform the input check: 03-[FAX]OFF/[3]/[F]) / 03- [FAX]OFF/[4]/[F])	Yes		3
No	Check if the connector CN302 on the LGC board is disconnected from the bridge unit transport sensor-1 (entrance sensor) or the harnesses are open circuited. Check if the connector J681 of the bridge unit is disconnected. Correct if any. Replace the bridge unit transport sensor-1. Replace the LGC board.
3	Is the bridge unit gate solenoid working? (Perform the output check: 03-232)	Yes		4
No	Check if the connector CN302 on the LGC board is disconnected from the bridge unit gate solenoid or the harnesses are open circuited. Check if the connector J681 of the bridge unit is disconnected. Correct if any. Replace the bridge unit gate solenoid. Replace the LGC board.
4	Does the transport roller of the bridge unit work when the fuser motor is rotated? (Perform the output check: 03-113/163)	Yes	Check if the rollers in the exit roller, the pressure spring and the bridge unit are worn out.
No	Check the drive system of the equipment and bridge unit.

Parts to be replaced	Remark
Bridge unit transport sensor-1
LGC board
Bridge unit gate solenoid

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8​

[E930] Paper not reaching the bridge unit transport sensor-2 [E940] Paper stopping at the bridge unit transport sensor-2​

Classification	Error content
Finisher jam (Bridge unit)	Paper not reaching the bridge unit transport sensor-2 Paper stopping at the bridge unit transport sensor-2

Proce dure	Check item	Result	Measure	Next Step
1	Bridge unit		Check if there is any paper in the bridge unit and remove it if there is.	2
2	Is the bridge unit transport sensor-2 working? (Perform the input check: 03-[FAX]OFF/[3]/[G]) / 03- [FAX]OFF/[4]/[G])	Yes		3
No	Check if the connector CN334 on the LGC board is disconnected from the bridge unit transport sensor-2 (exit sensor) or the harnesses are open circuited. Check if the connector J523 of the bridge unit is disconnected. Correct if any. Replace the bridge unit transport sensor-2. Replace the LGC board.
3	Does the transport roller of the bridge unit work when the fuser motor is rotated? (Perform the output check: 03-113/163)	Yes	Check if the rollers in the exit roller, the pressure spring and the bridge unit are worn out.
No	Check the drive system of the equipment and bridge unit.

Parts to be replaced	Remark
Bridge unit transport sensor-2
LGC board

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

[ 2 ] Job separator jam​

[E950] Jam not reaching the JSP feed sensor [E951] Stop jam at the JSP feed sensor​

Classification	Error content
Job separator jam	Jam not reaching the job separator transport sensor Stop jam at the job separator transport sensor

Proce dure	Check item	Result	Measure	Next Step
1	Open the JSP cover. Is there any paper on the transport path?	Yes	Remove the paper.
No		2
2	Is the JSP feed sensor working? (Perform the input check in the test mode: 03- [FAX]ON/[3]/[D])	Yes		3
No	Check if the connector of the JSP feed sensor is disconnected. Check if either of the connectors CN260 or CN262 on the JSP board is disconnected. Check if the connector CN302 on the LGC board is disconnected. Check if the connector pins are disconnected and the harnesses are open circuited. Check if the conductor patterns on the JSP board and LGC board are short circuited or open circuited. Replace the JSP feed sensor. Replace the JSP board. Replace the LGC board.
3	Replacing board		Replace the JSP board. Replace the LGC board.

Parts to be replaced	Remark
JSP feed sensor
JSP board
LGC board

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[ 3 ] Offset tray jam​

8​

[E960] Jam not reaching the OCT feed sensor [E961] Stop jam at the OCT feed sensor​

Classification	Error content
Offset tray jam	Jam not reaching the offset tray transport sensor Stop jam at the offset tray transport sensor

Proce dure	Check item	Result	Measure	Next Step
1	Open the OCT cover. Is there any paper on the transport path?	Yes	Remove the paper.
No		2
2	Is the OCT feed sensor working? (Perform the input check in the test mode: 03- [FAX]ON/[3]/[G])	Yes		3
No	Check if the connector of the OCT feed sensor is disconnected. Check if either of the connectors CN260 or CN262 on the OCT board is disconnected. Check if the connector CN302 on the LGC board is disconnected. Check if the connector pins are disconnected and the harnesses are open circuited. Check if the conductor patterns on the OCT board and LGC board are short circuited or open circuited. Replace the OCT feed sensor. Replace the OCT board. Replace the LGC board.
3	PC board		Replace the OCT board. Replace the LGC board.

Parts to be replaced	Remark
OCT feed sensor
OCT board
LGC board

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ERROR CODE AND TROUBLESHOOTING

[ 4 ] Paper jam in puncher unit​

[E9F0] Punching jam​

Classification	Error content
Finisher jam (Puncher unit)	Punching jam

MJ-1101 (when MJ-6103 is installed), MJ-1107 (when MJ-6104 is installed)​

Check item	Measures
Punch motor	Motor check Connector check Harness check
Punch HP sensor	Sensor check Connector check Harness check
Hole punch control PC board	Board check Connector check Harness check

Parts to be replaced	Remark
Punch motor
Punch HP sensor
Hole punch control PC board

MJ-6008

Error	Timing of detection
Punch motor Punch shaft home position sensor Punch shaft rotational direction sensor	The turning OFF of the punch shaft home position sensor (S35) is not detected in the specified time when the punch motor (M15) is rotated.
The turning ON of the punch shaft home position sensor (S35) is not detected in the specified time when the punch motor (M15) is rotated.
The punch shaft home position sensor (S35) and the punch shaft rotational direction sensor (S34) do not specify the home position or the rotational direction correspondingly during initialization, or initialization is not finished at a turning-ON point for the punch shaft home position sensor (S35).

Probable cause	Checking and measures
Punch motor (M15) abnormality	Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor.
Punch shaft home position sensor (S36) abnormality	Measure the voltage on pin CN3.3 on the hole punch control PC board (HP). Then check that the measured voltage is 1V or lower when not shielded and within the range of 5V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Punch shaft rotational direction sensor (S35) abnormality	Measure the voltage on pin CN3.9 on the hole punch control PC board (HP). Then check that the measured voltage is 1V or lower when not shielded and within the range of 5V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.

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Probable cause	Checking and measures
Punch motor clock sensor (S37) abnormality	Measure the voltage on pin CN3.6 on the hole punch control PC board (HP). Then check that the measured voltage is 1V or lower when not shielded and within the range of 5V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Hole punch control PC board (HP): CN3, CN6)
Hole punch control PC board (HP) abnormality	If the error still occurs after replacing the motor, sensors and connectors, exchange the hole punch control PC board (HP).

8​

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ERROR CODE AND TROUBLESHOOTING

[ 5 ] Paper jam in finisher section​

[EA10] Paper transport delay jam​

Classification	Error content
Paper jam in finisher section	Paper transport delay jam

MJ-1101/1107

Check item	Measures
Removing paper	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Entrance sensor	Is there a disconnection of the connector, incorrect installation or breakage of the entrance sensor (S1)?
Gate solenoid	Is the gap between the flapper and entrance roller shaft other than 0.600.20mm when the gate solenoid (SOL2) is pulled? Is the harness between the gate solenoid (SOL2) and the finisher control PC board (CN22) disconnected or open circuited?
Entrance motor	Is the harness between the entrance motor (M1) and the finisher control PC board (CN7) disconnected or open circuited?
Harness check	Is the harness between the gate solenoid (SOL2) and the finisher control PC board (CN22) disconnected or open circuited?

Parts to be replaced	Remark
Entrance sensor
Finisher controller PC board

[EA10] Transport delay jam (paper not inserted)​

MJ-1106/1108

Classification	Error content
Paper jam in finisher section	Transport delay jam (paper not inserted)

Check item	Measures
Removing paper	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Feeding sensor (S22)	Check if there is a disconnection of the connector, incorrect installation or breakage of the feeding sensor (S22). If there is, reinstall the sensor correctly or replace it.
Transport path switching solenoid (SOL5)	Check that the gap between the transfer guide surface and the upper surface of the flapper tip is in the acceptable range according to the status of the transport path switching solenoid (SOL5) (solenoid OFF: 1.5 to 2.1 mm, solenoid ON: 2.3 to 2.9 mm). If it is not, adjust it.
Entrance motor (M1)	Check the harness between the entrance motor (M1) and the finisher controller board (CN26). If there is any abnormality, correct it.
Interface PC board (I/F)	Check the harness between the transport path switching solenoid (SOL5) and the interface PC board (CN6), If there is any abnormality, correct it. Board check Connector check (CN5, CN6, CN7) Harness check

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Check item	Measures
Finisher control PC board (FIN)	Board check Connector check (CN25, CN27) Harness check

Parts to be replaced	Remark
Feeding sensor (S22)
Transport path switching solenoid (SOL5)
Entrance motor (M1)
Interface PC board (I/F)
Finisher control PC board (FIN)

[EA20] Paper transport stop jam​

Classification	Error content
Paper jam in finisher section	Paper transport delay jam

8​

MJ-1101/1107

Check item	Measures
Transport sensor	Sensor check Connector check (S2) Harness check
Finisher controller PC board	Board check(CN22)

Parts to be replaced	Remark
Transport sensor
Finisher controller PC board

MJ-1106/1108

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Entrance sensor (S1)	Sensor check Connector check Harness check
Finisher control PC board (FIN)	Board check Connector check (CN26) Harness check

Parts to be replaced	Remark
Entrance sensor (S1)
Finisher control PC board (FIN)

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ERROR CODE AND TROUBLESHOOTING

[EA10, EA20] 1st transport motor (M8) fault/ 2nd transport motor (M4) fault​

Classification	Error content
Finisher jam (Finisher section)	Paper transport delay jam

MJ-1032

Probable cause	Checking and measures
1st transport motor (M8) abnormality	Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN22)
2nd transport motor (M4) abnormality	Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN14)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the motor and the connector, exchange the finisher control PC board (FIN).

[EA10, EA20] Transport motor-1 (M1) fault/ Transport motor-2 (M2) fault​

Classification	Error content
Finisher jam (Finisher section)	Paper transport delay jam

MJ-1033

Probable cause	Checking and measures
Transport motor-1 (M1) abnormality	Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN13)
Transport motor-2 (M2) abnormality	Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor.
Paddle home position sensor fault	Measure the voltage of the TP30 on the finisher control PC board (FIN), and check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V  5% when shielded. If the voltage does not fall within the above range, replace the sensor.
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the motor and the connector, exchange the finisher control PC board (FIN).

[EA21] Paper size error jam (outlet sensor)​

[EA22] Paper size error jam (punch paper edge sensor)​

Classification	Error content
Finisher jam (Finisher section)	Paper size error jam (outlet sensor) Paper size error jam (punch paper edge sensor)

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

MJ-1101/1107

Check item	Measures
Entrance sensor	Sensor check(S1) Connector check (CN7, CN22) Harness check
Transport sensor	Sensor check(S2) Connector check (CN7, CN22) Harness check

Parts to be replaced	Remark
Entrance sensor
Transport sensor
Finisher controller PC board

8​

MJ-1106/1108

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Entrance sensor (S1)	Sensor check Connector check Harness check
Transport sensor (S2)	Sensor check Connector check Harness check
Finisher control PC board (FIN)	Board check Connector check (CN6, CN26) Harness check

Parts to be replaced	Remark
Entrance sensor (S1)
Transport sensor (S2)
Finisher control PC board (FIN)

[EA23] Paper transport stop jam (transport sensor)​

[EA24] Paper transport stop jam (between entrance & transport sensor) [EA25] Paper transport stop jam (after paper stack exit)​

[EA26] Paper transport stop jam (stop command request) [EA27] Paper transport stop jam (paper not inserted)​

[EA28] Paper transport stop jam (paper holder plate operation delay) [EA29] Paper transport stop jam (stack transport delay)​

Classification	Error content
Paper jam in finisher section	Paper transport stop jam

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ERROR CODE AND TROUBLESHOOTING

MJ-1101/1107

Check item	Measures
Entrance sensor	Sensor check(S1) Connector check (CN7, CN22) Harness check
Transport sensor	Sensor check(S2) Connector check (CN7, CN22) Harness check

Parts to be replaced	Remark
Entrance sensor
Transport sensor
Finisher controller PC board

MJ-1106/1108

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Entrance sensor (S1)	Sensor check Connector check Harness check
Transport sensor (S2)	Sensor check Connector check Harness check
Processing tray sensor (S12)	Sensor check Connector check Harness check
Paper holding cam	Is there any mechanical problem when the paper holding cam is rotated?
Assist arm motor (M10)	Motor check Connector check Harness check
Buffer tray guide	Open and close the buffer tray guide. If there is any mechanical problem, fix its mechanism.
buffer tray guide motor (M2)	Motor check Connector check Harness check
Finisher control PC board (FIN)	Board check Connector check (CN6, CN13, CN11, CN18, CN26) Harness check

Parts to be replaced	Remark
Entrance sensor (S1)
Transport sensor (S2)
Processing tray sensor (S12)
Assist arm motor (M10)
buffer tray guide motor (M2)
Finisher control PC board (FIN)

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[EA25] Stack exit motor (M5) abnormality​

Classification	Error content
Paper jam in finisher section	Paper transport jam in the Finisher

MJ-1032

Probable cause	Checking and measures
Stack exit motor (M5) abnormality	Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connectors. (Finisher control PC board (FIN): CN14)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the motor, sensor and connectors, exchange the finisher control PC board (FIN).

[EA2E, EA31] Transport jam in Finisher​

Classification	Error content
Paper jam in finisher section	Paper transport remaining jam in the Finisher

8​

MJ-1032

Probable cause	Checking and measures
Entrance path sensor (S19) abnormality	Measure the voltage on TP86 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Middle path sensor (S7) abnormality	Measure the voltage on TP84 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V±5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Sub-path sensor (S8) abnormality	Measure the voltage on TP85 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V±5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN6, CN22)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the sensor and the connector, exchange the finisher control PC board (FIN).

[EA31] Transport path paper remaining jam​

Classification	Error content
Paper jam in finisher section	Transport path paper remaining jam

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

MJ-1101/1107

Check item	Measures
Transport sensor	Sensor check(S2) Connector check (CN22) Harness check
Finisher controller PC board	Board check Connector check (CN22) Harness check

Parts to be replaced	Remark
Transport sensor
Finisher controller PC board

MJ-1106/1108

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Transport sensor (S2)	Sensor check Connector check Harness check
Finisher control PC board (FIN)	Board check Connector check (CN6) Harness check

Parts to be replaced	Remark
Transport sensor (S2)
Finisher control PC board (FIN)

[EA31] Transport jam in Finisher​

Classification	Error content
Paper jam in finisher section	Paper transport remaining jam in the Finisher:

MJ-1033

Probable cause	Checking and measures
Entrance path sensor (S1) abnormality	Measure the voltage on TP1 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN1)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the sensor and the connector, exchange the finisher control PC board (FIN).

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

[EA32] Exit paper remaining jam​

Classification	Error content
Paper jam in finisher section	Exit paper remaining jam

MJ-1101/1107

Check item	Measures
Processing tray sensor	Sensor check (S12) Connector check (CN11) Harness check
Finisher controller PC board	Sensor check Connector check (CN11) Harness check

Parts to be replaced	Remark
Processing tray sensor
Finisher controller PC board

8​

MJ-1106/1108

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is.
Processing tray sensor (S12)	Sensor check Connector check Harness check
Finisher control PC board (FIN)	Board check Connector check (CN18) Harness check

Parts to be replaced	Remark
Processing tray sensor (S12)
Finisher control PC board (FIN)

[EA32] Finishing tray paper detection error​

Classification	Error content
Paper jam in finisher section	Exit paper remaining jam

MJ-1032

Probable cause	Checking and measures
Finishing tray sensor (S4) abnormality	Measure the voltage on TP14 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN5)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the sensor and the connector, exchange the finisher control PC board (FIN).

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

MJ-1033

Probable cause	Checking and measures
Finishing tray sensor (S2) abnormality	Measure the voltage on TP26 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN8)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the sensor and the connector, exchange the finisher control PC board (FIN).

[EA40] Cover open error​

Classification	Error content
Paper jam in finisher section	Cover open error

MJ-1101/1107/MJ-1106/1108

Check item	Measures
Cover	Close the front cover or the stationary tray if they are opened.
Front cover switch (SW1)	Sensor check Connector check Harness check
Stationary tray opening/closing switch (SW2)	Sensor check Connector check Harness check
Finisher controller board	Connector check(CN16) Board check

Parts to be replaced	Remark
Cover locking bracket	If it is broken.
Front cover switch (SW1)
Stationary tray opening/closing switch (SW2)
Finisher controller board

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

[EA40] Cover open detection error​

MJ-1032

Probable cause	Checking and measures
Sub-path opening/closing sensor (S12) abnormality	Measure the voltage on TP12 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when not shielded and within the range of 3.3V±5% when shielded. If the voltage does not fall within the range mentioned, replace the sensor.
Front cover switch (SW1) abnormality	Measure the voltage on TP77 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when the switch is ON and within the range of 3.3V ± 5% when OFF. If the voltage does not fall within the range mentioned, replace the switch.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN10, CN13)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the switches, sensor and connector, exchange the finisher control PC board (FIN).

8​

[EA50] Stapling jam​

Classification	Error content
Paper jam in finisher section	Stapling jam

MJ-1101/1107

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment or on the finishing tray. Remove it if there is.
Is the jam cleared by taking off the staple cartridge from the finisher and removing the staple sheet slid from the staple case?
Check if the actuator of the stapler interference sensor (S11) moves smoothly.
Check if the connector CN2 on the finisher controller PC board is disconnected from the stapler or the harnesses are open circuited. Correct if any.
Check the harnesses in the stapler are disconnected or open circuited. Correct if any.

Parts to be replaced	Remark
Finisher controller PC board

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

MJ-1032

Probable cause	Checking and measures
Staple unit stapling start position sensor (S17) abnormality	Measure the voltage on TP23 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when the sensor is ON and within the range of 3.3V5% when OFF. If the voltage does not fall within the range mentioned, replace the staple unit.
Staple unit staple empty sensor (S18) abnormality	Measure the voltage on TP24 on the finisher control PC board (FIN). Then check that the measured voltage is 1V or lower when the sensor is ON and within the range of 3.3V5% when OFF. If the voltage does not fall within the range mentioned, replace the staple unit.
Faulty cables and connectors	Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connectors. (Finisher control PC board (FIN): CN17)
Finisher control PC board (FIN) abnormality	If the error still occurs after replacing the staple unit and the connectors, exchange the finisher control PC board (FIN).

[EA60] Early arrival jam​

Classification	Error content
Paper jam in finisher section	Early arrival jam

MJ-1101/1107

Check item	Measures
Finisher	Check if there is any paper in the finisher or on the transport path of the equipment or on the finishing tray. Remove it if there is.
Check if there is any disconnection, incorrect installation or breakage on the entrance sensor (S1). Correct if any.
Check if the connector CN7 on the finisher controller PC board is disconnected from the entrance sensor (S1) and the harnesses are disconnected or open circuited. Correct if any.

Parts to be replaced	Remark
Entrance sensor
Finisher controller PC board

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

[EA70] Stack exit belt home position error / Stack slider home position error​

Classification	Error content
Paper jam in finisher section	Stack exit belt home position error / Stack slider home position error

MJ-1101/1107

Check item	Measures
Stack belt exit home position sensor	Check if the connector CN11 on the finisher controller PC board is disconnected from the stack belt exit home position sensor (S9) and the harnesses are open circuited. Correct if any.
Stack transport motor	Is the harness between the stack transport motor (M5) and the finisher control PC board (CN10) disconnected or open circuited?

Parts to be replaced	Remark
Stack belt exit home position sensor
Stack transport motor
Finisher controller PC board

8​

MJ-1106/1108

Check item	Measures
Stack belt exit home position sensor	Check if there is a disconnection of the connector, incorrect installation or breakage of the stack belt exit home position sensor (S9). If there is, reinstall the sensor correctly or replace it.
Check if the connector (CN18) on the finisher controller PC board is disconnected from the stack belt exit home position sensor (S9) and the harnesses are open circuited. Correct if any.
Stack transport motor	Check if the connector (CN17) on the finisher controller PC board is disconnected from the stack transport motor (M8) and the harnesses are open circuited. Correct if any.

Parts to be replaced	Remark
Stack belt exit home position sensor
Stack transport motor
Finisher controller PC board