Toshiba e-STUDIO 307/357/457/507 Service Manual Part 1

John · Tuesday at 4:31 PM

SERVICE MANUAL

MULTIFUNCTIONAL DIGITAL SYSTEMS

e-STUDIO206L/256/306/356/456/506

e-STUDIO306S/356S/456S e-STUDIO256SE/306SE/356SE/456SE/506SE

e-STUDIO306SD/356SD/456SD

e-STUDIO207L/257/307/357/457/507 e-STUDIO257S/307S/357S/457S e-STUDIO307SD/357SD/457SD

e-STUDIO206L/256/306/356/456/506 e-STUDIO207L/257/307/357/457/507

Model: DP-2095/2530/3020/3590/4590/5010 / 2072/2572/3072/3572/4572/5072

Publish Date: May 2011 File No. SME110006F0 R110421J3903-TTEC Ver06 F _2014-04

Error Code List

The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or “CALL SERVICE” symbol is blinking.

8 Jam

Error code	Classification	Contents	Troubleshooting
E010	Paper exit jam	Jam not reaching the exit sensor: The paper which has passed through the fuser unit does not reach the exit sensor.	P. 8-45
E020	Stop jam at the exit sensor: The trailing edge of the paper does not pass the exit sensor after its leading edge has reached this sensor.	P. 8-45
E030	Other jam	Power-ON jam: The paper is remaining on the paper transport path when power is turned ON.	P. 8-75
E061	Incorrect paper size setting for upper drawer: The size of paper in the 1st drawer differs from size setting of the equipment.	P. 8-76
E062	Incorrect paper size setting for lower drawer: The size of paper in the 2nd drawer differs from size setting of the equipment.	P. 8-76
E063	Incorrect paper size setting for PFP upper drawer: The size of paper in the 3rd drawer differs from size setting of the equipment.	P. 8-76
E064	Incorrect paper size setting for PFP lower drawer: The size of paper in the 4th drawer differs from size setting of the equipment.	P. 8-76
E065	Incorrect paper size setting for bypass tray: The size of paper in the bypass tray differs from size setting of the equipment.	P. 8-76
E090	HDD abnormality causes jam: Image data to be printed cannot be prepared.	P. 8-59
E110	Paper misfeeding	ADU misfeeding (Paper not reaching the registration sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing.	P. 8-59
E120	Bypass misfeeding (Paper not reaching the 1st transport sensor): The paper fed from the bypass tray does not reach the 1st transport sensor.	P. 8-60
E130	Upper drawer misfeeding (Paper not reaching the 1st transport sensor): The paper fed from the upper drawer does not reach the 1st transport sensor.	P. 8-61
E140	Lower drawer misfeeding (Paper not reaching the 2nd transport sensor): The paper fed from the lower drawer does not reach the 2nd transport sensor.	P. 8-62
E150	PFP upper drawer misfeeding (Paper not reaching the PFP upper drawer feed sensor): The paper fed from the PFP upper drawer does not reach the PFP upper drawer feed sensor.	P. 8-63
E160	PFP lower drawer misfeeding (Paper not reaching the PFP lower drawer feed sensor): The paper fed from the PFP lower drawer does not reach the PFP lower drawer feed sensor.	P. 8-64
E190	LCF misfeeding (Paper not reaching the LCF feed sensor): The paper fed from the LCF does not reach the LCF feed sensor.	P. 8-66

Error code	Classification	Contents	Troubleshooting
E200	Paper transport jam	Upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st transport sensor.	P. 8-46
E210	Lower drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st transport sensor.	P. 8-46
E220	Lower drawer transport jam (Paper not reaching the 1st transport sensor): The paper does not reach the 1st transport sensor after it has passed the lower drawer feed sensor.	P. 8-48
E270	Bypass transport jam (paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st transport sensor.	P. 8-47
E280	ADU transport jam (paper not reaching the registration sensor): The paper which has passed through ADU and the 1st transport sensor does not reach the registration sensor during duplex printing.	P. 8-47
E300	PFP upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st transport sensor.	P. 8-46
E310	PFP upper drawer transport jam (Paper not reaching the 1st transport sensor): The paper does not reach the 1st transport sensor after it has passed the 2nd transport sensor.	P. 8-48
E320	PFP upper drawer transport jam (Paper not reaching the 2nd transport sensor): The paper does not reach the 2nd transport sensor after it has passed the PFP upper drawer feed sensor.	P. 8-49
E330	PFP lower drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st transport sensor.	P. 8-46
E340	PFP lower drawer transport jam (Paper not reaching the 1st transport sensor): The paper does not reach the 1st transport sensor after it has passed the PFP lower drawer feed sensor.	P. 8-48
E350	PFP lower drawer transport jam (Paper not reaching the 2nd transport sensor): The paper does not reach the 2nd transport sensor after it has passed the PFP upper drawer feed sensor.	P. 8-49
E360	PFP lower drawer transport jam (Paper not reaching the PFP upper drawer feed sensor): The paper does not reach the PFP upper drawer feed sensor after it has passed the PFP lower drawer feed sensor.	P. 8-57
E3C0	LCF transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the 1st transport sensor.	P. 8-46
E3D0	LCF transport jam (Paper not reaching the 1st transport sensor): The paper does not reach the 1st transport sensor after it has passed the 2nd transport sensor.	P. 8-48
E3E0	LCF transport jam (Paper not reaching the 2nd transport sensor): The paper does not reach the 2nd transport sensor after it has passed the LCF feed sensor.	P. 8-49

Error code	Classification	Contents	Troubleshooting
E410	Cover open jam	Front cover open jam: The front cover has opened during printing.	P. 8-67
E420	PFP side cover open jam: The PFP side cover has opened during printing.	P. 8-68
E430	ADU open jam: The ADU has opened during printing.	P. 8-69
E440	Feed cover open jam: The feed cover has opened during printing.	P. 8-70
E450	LCF side cover open jam: The LCF side cover has opened during printing.	P. 8-71
E480	Bridge unit open jam: The bridge unit has opened during printing.	P. 8-72
E490	Job separator cover open jam: The job separator cover has opened during printing.	P. 8-73
E491	Offset tray cover open jam: The offset tray cover has opened during printing.	P. 8-74
E510	Paper transport jam (ADU section)	Jam not reaching the ADU entrance sensor: The paper does not reach the ADU entrance sensor after it is switchbacked in the exit section.	P. 8-50
E520	Stop jam in the ADU: The paper does not reach the ADU exit sensor after it has passed the ADU entrance sensor.	P. 8-52
E550	Other jam	Paper remaining jam on the transport path: The paper is remaining on the transport path when printing is finished (caused by a multiple paper feeding).	P. 8-76
E551	Paper remaining jam on the transport path (when a service call occurs)	P. 8-77
E552	Paper remaining jam on the transport path (when the cover is closed)	P. 8-77
E570	Paper transport jam	Jam not reaching the reverse sensor: The paper which has passed the exit sensor does not reach the reverse sensor.	P. 8-53
E580	Stop jam at the reverse sensor: The trailing edge of the paper does not pass the reverse sensor after its leading edge has reached this sensor.	P. 8-53

8

Error code	Classification	Contents	Troubleshooting
E712	RADF jam	Jam not reaching the registration sensor: The original fed from the original feeding tray does not reach the registration sensor.	P. 8-80
E714	Feed signal reception jam: The feed signal is received even no original exists on the original feeding tray.	P. 8-80
E721	Jam not reaching the read sensor: The original does not reach the read sensor after it has passed the registration sensor (when scanning obverse side) or the reverse sensor (when scanning reverse side).	P. 8-81
E722	Jam not reaching the exit sensor (during scanning): The original which passed the read sensor does not reach the exit sensor when it is transported from the scanning section to exit section.	P. 8-81
E724	Stop jam at the registration sensor: The trailing edge of the original does not pass the registration sensor after its leading edge has reached this sensor.	P. 8-82
E725	Stop jam at the read sensor: The trailing edge of the original does not pass the read sensor after its leading edge has reached this sensor.	P. 8-82
E726	Transport/exit signal reception jam: RADF receives the transport/exit reception signal from the equipment when no original is at the exposure waiting position.	P. 8-83
E731	Stop jam at the exit sensor: The trailing edge of the original does not pass the exit sensor after its leading edge has reached this sensor.	P. 8-83
E860	RADF jam access cover open: The RADF jam access cover has opened during RADF operation.	P. 8-84
E870	RADF open jam: RADF has opened during RADF operation.	P. 8-84
E871	Cover open jam in the read ready status: Jam caused by opening of the RADF jam access cover or front cover while the RADF is waiting for the scanning start signal from the equipment. (MR- 3021/3022)	P. 8-85
E910	Finisher jam (Bridge unit)	Jam at the bridge unit transport sensor-1: The paper does not reach the bridge unit transport sensor-1 after it has passed the exit sensor.	P. 8-86
E920	Stop jam at the bridge unit transport sensor-1: The trailing edge of the paper does not pass the bridge unit transport sensor-1 after its leading edge has reached the sensor.	P. 8-86
E930	Jam at the bridge unit transport sensor-2: The trailing edge of the paper does not reach the bridge unit transport sensor-2 after its leading edge has reached the bridge unit transport sensor-1.	P. 8-87
E940	Stop jam at the bridge unit transport sensor-2: The trailing edge of the paper does not reach the bridge unit transport sensor-2 after its leading edge has reached the bridge unit transport sensor-2.	P. 8-87
E950	Job separator jam	Jam not reaching the job separator transport sensor: The paper has passed through the exit sensor does not reach the job separator transport sensor.	P. 8-88
E951	Stop jam at the job separator transport sensor: The trailing edge of the paper does not pass the job separator transport sensor.	P. 8-88

Error code	Classification	Contents	Troubleshooting
E960	Offset tray jam	Jam not reaching the offset tray transport sensor: The paper has passed through the exit sensor does not reach the offset tray transport sensor.	P. 8-89
E961	Stop jam at the offset tray transport sensor: The trailing edge of the paper does not pass the offset tray transport sensor.	P. 8-89
E9F0	Finisher jam (Puncher unit)	Punching jam: An error occurs during the detecting of the home position of the punch motor. This occurs when an attempt is made to punch paper which has been multiply fed from the equipment and exceeds the punching capability. [MJ-1032/MJ- 1033]	P. 8-90
EA10	Finisher jam	Paper transport delay jam: The paper which has	P. 8-92
	(Finisher section)	passed the bridge unit does not reach the inlet
		sensor.[MJ-1101/1107]
		The paper which has passed the bridge unit does	P. 8-92
		not reach the inlet sensor. [MJ-1106/1108]
		Paper transport delay jam: Paper does not reach
		the entrance sensor of the Finisher. [MJ-1032]	P. 8-94
EA20		Paper transport stop jam: The paper does not pass through the inlet sensor. The paper which has passed through the inlet sensor does not reach the feeding sensor. [MJ-1101/1107/MJ-1106/1108] Paper transport stop jam: Paper has reached the entrance sensor but does not pass through it (paper is remaining for a longer period than specified). [MJ-1032/MJ-1033]	P. 8-93
		P. 8-94
EA21		Paper size error jam: Paper does not reach the sensor because the paper is shorter than spec. [MJ-1101/1107/MJ-1106/1108]	P. 8-94
EA22		Paper transport jam (Finisher paper punching edge detection sensor): The paper position sensor on the Finisher transport path detects paper shorter than the acceptable paper size. [MJ-1101/1107/MJ-1106/ 1108]	P. 8-94
EA23	Finisher jam (Finisher section)	Paper transport jam (transport sensor): Paper being transported on the Finisher transport path is stopped at the outlet sensor at 27.56 inches or longer. [MJ-1101/1107/MJ-1106/1108]	P. 8-95
EA24	Paper transport jam (between entrance and transport sensors): The leading edge of paper which has passed the entrance sensor on the Finisher transport path does not reach the transport sensor. [MJ-1101/1107/MJ-1106/1108]	P. 8-95
EA25	Paper transport jam (after paper stack exit): The finishing tray paper detection sensor detects paper after a stack of paper exits from the finishing tray. [MJ-1101/1107/MJ-1106/1108] Paper transport jam in the Finisher (after paper stack exit): Paper is detected in the finishing tray sensor after the paper stack has exited from the finishing tray. [MJ-1032] Paper transport jam in the Finisher (after paper stack exit): (1) Paper is detected in the finishing tray sensor after the paper stack has exited from the finishing tray. (2) Paper cannot be detected in the gripper arm exit sensor after the paper stack has exited from the finishing tray. [MJ-1033]	P. 8-95

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Classification	Contents	Troubleshooting
EA26	Finisher jam (Finisher section)	Paper transport jam (stop command request): A command to stop equipment operation is received while paper is being transported in the Finisher. [MJ-1101/1107/MJ-1106/1108] Paper transport jam in the Finisher (stop command request): The equipment is required to stop during the transporting of paper in the Finisher. [MJ-1032/MJ-1033]	P. 8-95
EA27	Paper transport jam (paper not inserted): The equipment detects a paper-not-inserted jam but the entrance sensor is turned ON before the equipment is stopped. [MJ-1101/1107/MJ-1106/1108]	P. 8-95
EA28	Paper transport jam (paper holder plate operation delay): An attempt to start the arm assisting operation for dropping paper on the finishing tray is made, but the previous arm assisting operation has not yet been finished. [MJ-1101/1107/MJ-1106/ 1108]	P. 8-95
EA29	Paper transport jam (stack transport delay): The buffer tray is extended to drop a stack of paper on the finishing tray but the previous stack has not yet exited. [MJ-1101/1107/MJ-1106/1108]	P. 8-95
EA2A	Paper transport jam in the Finisher (between the entrance path and middle path sensor): The leading edge of the paper has passed the entrance path sensor, but does not reach the middle path sensor in the Finisher Unit transport path. [MJ-1032]	-
EA2B	Paper transport jam in the Finisher (middle path sensor): The paper remains at the middle path sensor for a longer period than specified while being transported on the Finisher Unit transport path. [MJ-1032]	-
EA2C	Paper transport jam in the Finisher (between the entrance path and sub-path sensor): The leading edge of the paper has passed the entrance sensor, but does not reach the sub-path sensor in the Finisher Unit transport path. [MJ-1032]	-
EA2D	Paper transport jam in the Finisher (sub-path sensor): The paper remains at the sub-path sensor for a longer period than specified while being transported on the Finisher Unit transport path. [MJ-1032]	-
EA2E	Paper transport remaining jam in the Finisher (sub- path sensor): Paper is detected in the sub-path sensor when the power is turned ON or the cover is closed. [MJ-1032]	P. 8-97
EA31	Transport path paper remaining jam. [MJ-1101/1107/MJ-1106/1108] Paper transport remaining jam in the Finisher: Paper is detected in the entrance path sensor or middle path sensor when the power is turned ON or the cover is closed. [MJ-1032] Paper transport remaining jam in the Finisher: Paper is detected in any of the path sensors when the power is turned ON or the cover is closed. [MJ-1033]	P. 8-97 P. 8-97 P. 8-98

Error code	Classification	Contents	Troubleshooting
EA32	Finisher jam	Exit paper remaining jam. [MJ-1101/1107/MJ-1106/	P. 8-99
	(Finisher section)	1108]
		Exit paper remaining jam in the Finisher: Paper is
		detected in the finishing tray sensor when the	P. 8-99
		power is turned ON. [MJ-1032/MJ-1033]
EA40		Cover open error: The front cover or stationary tray cover is opened during paper transport. [MJ-1101/1107/MJ-1106/ 1108] Finisher cover open jam:	P. 8-100
		P. 8-101
EA50		Stapling jam: Stapling is not performed properly. [MJ-1032/MJ-1033]	P. 8-101
EA60		Early arrival jam: A paper jam occurs because paper from the equipment arrives at the Finisher too early. [MJ-1032/MJ-1033]	P. 8-102
EA70		Stack exit belt home position error: The stack exit belt is not at the home position. [MJ-1101/1107/MJ- 1106/1108]	P. 8-103
EA80	Finisher jam (Saddle Stitcher section)	Stapling jam: Stapling is not performed properly. [MJ-1032/MJ-1033]	P. 8-104
EA81	The detection of the home position of the saddle stitch 3rd transport roller drive motor ends abnormally.	-
EA90	Door open jam: The delivery cover or inlet cover has opened during printing. [MJ-1106/1108]	P. 8-104
EAA0	Paper remaining in Saddle Stitch Finisher: Paper remaining in Saddle Stitch Finisher [MJ-1106/1108]	P. 8-105
EAB0	Paper transport jam in Saddle Stitch Finisher: Paper transport jam in Saddle Stitch Finisher [MJ-1106/1108]	P. 8-105
EAB1	Short paper jam: Short paper jam (Saddle Stitch Finisher) [MJ-1106/1108]	P. 8-107
EAC1	The detection of the home position of the folding blade motor ends abnormally.	-
EAD0	Other jam	Print end command time-out jam: The printing has not finished normally because of the communication error between the SYS board and LGC board at the end of printing.	P. 8-79

A paper jam occurs when any of the covers is opened during the transporting of paper in the Finisher (until the paper exit is completed after the B command has been received).
A paper jam occurs when the supplying of the voltage of 24V is stopped during the transporting of paper. [MJ-1032/MJ-1033]

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Classification	Contents	Troubleshooting
EAE0	Finisher jam	Receiving time-out jam: The printing has been interrupted because of the communication error between the equipment and finisher when the paper is transported from the equipment to the finisher.	P. 8-108
EAF1	Stack exit roller nip motor home position detection error: The detection of the home position of the stack exit roller nip motor ends abnormally. This error may occur if paper is jammed while being transported, so it is treated as a paper jam. [MJ-1032/MJ-1033]	-
EAF2	Stapler unit sliding motor home position detection error: The detection of the home position of the stapler unit sliding motor ends abnormally. This error may occur if paper is jammed while being transported, so it is treated as a paper jam. [MJ-1032/MJ-1033]	-
EAF3	Gripper arm motor home position detection error: The detection of the home position of the gripper arm ends abnormally. This error may occur if paper is jammed while being transported, so it is treated as a paper jam. [MJ-1033]	P. 8-109
EB30	Ready time-out jam: The equipment judges that the paper transport to the finisher is disabled because of the communication error between the equipment and finisher at the start of printing.	P. 8-109
EB50	Paper transport jam	Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper.	P. 8-54
EB60	Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper (redetection after no jam is detected at [EB50]).	P. 8-57
ED10	Finisher jam (Finisher section)	Skew adjustment motor (M1) home position detection abnormality: The Skew adjustment motor is not at the home position. [MJ-1101/1106 (when MJ-6103 is installed), MJ-1107/1108 (when MJ- 6104 is installed)]	P. 8-109
ED11	Sideways adjustment motor (M2) home position detection error: The Sideways adjustment motor is not at the home position. [MJ-1101/1106 (when MJ- 6103 is installed), MJ-1107/1108 (when MJ-6104 is installed)]	P. 8-110
ED12	Shutter home position error: The shutter is not at the home position. [MJ-1101/1107/MJ-1106/1108]	P. 8-110
ED13	Front alignment plate home position error: The front alignment plate is not at the home position. [MJ- 1101/1107/MJ-1106/1108]	P. 8-111
ED14	Rear alignment plate home position error: The rear alignment plate is not at the home position. [MJ- 1101/1107/MJ-1106/1108]	P. 8-112
ED15	Paddle home position error: The paddle is not at the home position. [MJ-1101/1107/MJ-1106/1108]	P. 8-113
ED16	Buffer tray home position error: The buffer tray is not at the home position. [MJ-1101/1107/MJ-1106/ 1108]	P. 8-114

Error code	Classification	Contents	Troubleshooting
EF10	Finisher jam (Finisher section)	Paper not supported for Saddle Stitch Finisher: Unsupported paper size, type and an excess number of pages for stapling are selected. [MJ- 1106/1108]	P. 8-115
EF11	Saddle Stitch Finisher stapling error (front): Front stapling is not correctly done. [MJ-1106/1108]	P. 8-115
EF12	Saddle Stitch Finisher stapling error (rear): Rear stapling is not correctly done. [MJ-1106/1108]	P. 8-116
EF13	Saddle paper holder home position detection abnormality: The paper holder home position cannot be detected. [MJ-1106/1108]	P. 8-116
EF14	Saddle paper exit jam: Outputting paper is not completed within a fixed time. [MJ-1106/1108]	P. 8-116
EF15	Saddle Stitch Finisher side alignment motor home position detection abnormality: The side alignment motor home position cannot be detected. [MJ-1106/ 1108]	P. 8-117
EF16	Saddle Stitch Finisher stacker motor home position detection abnormality: The stacker motor home position cannot be detected. [MJ-1106/1108]	P. 8-118
EF17	Saddle Stitch Finisher folding blade home position detection abnormality: The folding blade home position cannot be detected. [MJ-1106/1108]	P. 8-118
EF18	Saddle Stitch Finisher additional folding roller home position detection abnormality: The additional folding roller home position cannot be detected. [MJ-1106/1108]	P. 8-119
EF19	Saddle paper folding jam: Fold processed paper cannot be transported to the additional folding roller. [MJ-1106/1108]	P. 8-119
EF1A	The trailing edge of the paper passed the entrance path sensor on the Finisher unit transport path. After the switchback, the paper is transported to the saddle stitch unit transport path, but does not reach the saddle stitch entrance path sensor.	-
EF1B	Paper remains at the saddle stitch positioning paper exit sensor for a longer period than specified while being transported in the pushing/folding operation. [MJ-1033]	P. 8-120
EF1C	Paper is transported in the pushing/folding operation, but does not reach the saddle stitch exit path sensor.	P. 8-117
EF20	Saddle stacker jam: Transported paper cannot be detected in the stacker. [MJ-1106/1108]	P. 8-120

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Service call

Error code	Classification	Contents	Troubleshooting
C010	Drive system related service call	Main motor abnormality: The main motor is not rotating normally.	P. 8-121
C040	Paper feeding system related service call	PFP motor abnormality: The PFP motor is not rotating normally.	P. 8-122
C130	Upper drawer tray abnormality: The upper drawer tray motor is not rotating or the upper drawer tray is not moving normally.	P. 8-123
C140	Lower drawer tray abnormality: The lower drawer tray motor is not rotating or the lower drawer tray is not moving normally.	P. 8-123
C150	PFP upper drawer tray abnormality: The PFP upper drawer tray motor is not rotating or the PFP upper drawer tray is not moving normally.	P. 8-124
C160	PFP lower drawer tray abnormality: The PFP lower drawer tray motor is not rotating or the PFP lower drawer tray is not moving normally.	P. 8-124
C180	LCF tray-up motor abnormality: The LCF tray-up motor is not rotating or the LCF tray is not moving normally.	P. 8-125
C1A0	LCF end fence motor abnormality: The LCF end fence motor is not rotating or the LCF end fence is not moving normally.	P. 8-126
C1B0	LCF transport motor abnormality: The LCF transport motor is not rotating normally.	P. 8-127
C260	Scanning system related service call	Peak detection error: Lighting of the exposure lamp (white reference) is not detected when power is turned ON.	P. 8-128
C261	Peak detection error (high-light intensity): (e-STUDIO207L/257/307/357/457/507 only)
C262	Peak detection error (communication error): (e-STUDIO207L/257/307/357/457/507 only)
C270	Carriage home position sensor not turning OFF within a specified period of time: The carriage does not shift from its home position in a specified period of time.	P. 8-131
C280	Carriage home position sensor not turning ON within a specified period of time: The carriage does not reach to its home position in a specified period of time.	P. 8-134
C290	Scanner fuse blowout: 24V power for the scanning system is not supplied at the scanner warming-up after power-ON.	P. 8-136
C3D0	Process related service call	EPU board memory overwriting error: The overwriting of the EPU board memory fails.	P. 8-138
C3D1	EPU board memory new parts detection error: The EPU board detects the process unit as a new unit when the equipment is started in the normal mode.	P. 8-138
C3D2	EPU board memory old parts detection error: The EPU board cannot detect the new process unit when the equipment is started in the EPU replacement mode ([7] + [START]).	P. 8-139

Error code	Classification	Contents	Troubleshooting
C410	Fuser unit related service call	Thermistor or heater abnormality at power-ON: Abnormality of service call the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. (e-STUDIO206L/256/306/356/456/506 only)	P. 8-141
C411	Thermistor or heater abnormality at power-ON: Abnormality of service call the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. (e-STUDIO207L/257/307/357/457/507 only)	P. 8-141
C412	Thermistor or heater abnormality at power-ON: Abnormality of service call the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. (e-STUDIO207L/257/307/357/457/507 only)	P. 8-141
C430	Thermistor abnormality: Abnormality of the thermistor is detected after a specified period of time has passed from power-ON (including ready state). (e-STUDIO206L/256/306/356/456/506 only)	P. 8-142
C440	Fuser roller abnormality: The temperature of the fuser roller has exceeded the range of control or does not even reach the range. (e-STUDIO206L/256/306/356/456/506 only)	P. 8-142
C443	Thermistor or heater abnormality at power-ON: Abnormality of service call the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. (e-STUDIO207L/257/307/357/457/507 only)	P. 8-144
C445	Thermistor or heater abnormality at power-ON: Abnormality of service call the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. (e-STUDIO207L/257/307/357/457/507 only)	P. 8-144
C447	Thermistor or heater abnormality: Abnormality of service call the thermistor is detected or the temperature of the fuser roller does not rise in a specified period of time. (e-STUDIO207L/257/307/357/457/507 only)	P. 8-144
C449	Fuser roller abnormality: The temperature of the fuser roller has exceeded the range. (e-STUDIO207L/257/307/357/457/507 only)	P. 8-145
C450	Thermistor abnormality during printing: Abnormality of the thermistor is detected during printing.	P. 8-146
C452	Thermistor abnormality at ready state: Abnormality of the thermistor is detected during ready state.	P. 8-146
C4B0	Fuser unit error counter abnormality	P. 8-147
C4C0	Fuser unit new/old detection fuse abnormality	P. 8-147
C550	Optional communication related service call	RADF I/F error: Communication error has occurred between the RADF and the scanner.	P. 8-148
C551	Document feeder model detection error: An optional document feeder that is not compatible to this equipment is installed.	P. 8-148
C570	Communication error between Engine-CPU and CNV board	P. 8-148
C580	Communication error between CNV board and finisher	P. 8-149
C5A0	Circuit related service call	EEPROM communication abnormality (LGC board)	P. 8-151
C8E0	Optional communication related service call	ADF communication abnormality: The system has to be stopped because the control abnormality occurred	P. 8-149

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Classification	Contents	Troubleshooting
C911	Circuit related service call	Toner cartridge IC chip abnormality	P. 8-140
C940	Circuit related service call	Engine-CPU abnormality	P. 8-151
C970	Process related service call	High-voltage transformer abnormality: Leakage of the main charger is detected.	P. 8-140
CA10	Laser optical unit related service call	Polygonal motor abnormality: The polygonal motor is not rotating normally.	P. 8-154
CA20	H-Sync detection error: H-Sync detection PC board cannot detect laser beams.	P. 8-154
CB00	Finisher related service call	Finisher not connected	P. 8-155
CB01	Finisher communication error	P. 8-155
CB10	Entrance motor abnormality: The entrance motor is not rotating normally. [MJ-1101/1107/MJ-1106/1108]	P. 8-155
CB11	Buffer tray guide motor abnormality: The buffer tray guide motor is not rotating or the buffer tray guide is not moving normally. [MJ-1101/1107/MJ-1106/1108]	P. 8-156
CB12	Buffer roller drive motor abnormality: The buffer roller drive motor is not rotating or the buffer roller is not moving normally. [MJ-1101/1107/MJ-1106/1108]	P. 8-156
CB13	Finisher exit motor abnormality [MJ-1101/1107/MJ-1106/ 1108]	P. 8-157
CB14	Paper holding arm motor abnormality [MJ-1101/1107/MJ- 1106/1108]	P. 8-157
CB30	Movable tray shift motor abnormality: The movable tray	P. 8-158
	shift motor is not rotating or the movable tray is not
	moving normally. [MJ-1101/1107]
	Movable tray shift motor abnormality: The movable tray	P. 8-159
	shift motor or the movable tray does not work properly.
	[MJ-1032]
	Movable tray shift motor abnormality: The movable tray	P. 8-160
	shift motor or the movable tray does not work properly.
	[MJ-1033]
CB31	Movable tray paper-full detection error: The actuator of the movable tray paper-full detection sensor does not move smoothly. [MJ-1101/1107/MJ-1106/1108]	P. 8-160
CB40	Front alignment motor abnormality: The front alignment	P. 8-161
	motor is not rotating or the front align/1106/1108ment
	plate is not moving normally. [MJ-1101/1107]
	Front alignment plate home position detection error: The	P. 8-163
	detection of the home position ends abnormally because
	the front alignment plate has not worked properly.
	[MJ-1032/MJ-1033]
CB50	Stapler home position error: The stapler home position	P. 8-163
	sensor does not work. [MJ-1101/1107/MJ-1106/1108]
	Stapler unit home position detection error: The detection	P. 8-164
	of the home position of the stapler unit ends abnormally.
	[MJ-1032/MJ-1033]	P. 8-164
CB51	Stapler shift home position error: The stapler is not at the	P. 8-165
	home position. [MJ-1101/1107/MJ-1106/1108]
	Stapler unit sliding home position detection error: The	P. 8-166
	detection of the home position of the stapler unit sliding
	ends abnormally. [MJ-1032/MJ-1033]	P. 8-167

Error code	Classification	Contents	Troubleshooting
CB60	Finisher related service call	Stapler shift motor abnormality: Stapler shift motor is not rotating or staple unit is not moving normally. [MJ-1101/1107/MJ-1106/1108]	P. 8-167
CB80	Backup RAM data abnormality: Abnormality of checksum value on finisher controller PC board is detected when the power is turned ON. [MJ-1101/1107/MJ-1106/1108] EEPROM data abnormality: An error occurs during the writing of data into the EEPROM of the Finisher. [MJ- 1032/MJ-1033]	P. 8-168 P. 8-168
CB81	Flash ROM abnormality: Abnormality of checksum value on finisher controller PC board is detected when the power is turned ON. [MJ-1101/1107/MJ-1106/1108]	P. 8-169
CB82	Finisher - Main CPU program error	P. 8-169
CB83	Saddle Stitch Finisher - Main CPU program error [MJ- 1106/1108]	P. 8-170
CB84	Hole Punch Unit - Main CPU program error	P. 8-170
CB90	Paper pushing plate motor abnormality: Paper pushing plate motor is not rotating or paper pushing plate is not moving normally.	P. 8-170
CB91	Saddle Stitch Finisher flash ROM abnormality [MJ-1106/ 1108]	P. 8-171
CB92	Saddle Stitch Finisher RAM abnormality [MJ-1106/1108]	P. 8-171
CB93	Additional folding motor abnormality [MJ-1106/1108]	P. 8-171
CB94	Saddle transport motor abnormality [MJ-1106/1108]	P. 8-172
CB95	Stacker motor abnormality [MJ-1106/1108]	P. 8-172
CBA0	Front saddle stapler home position error: The stapler home position detection is abnormally operated and finished. [MJ-1106/1108]	P. 8-173
CBB0	Rear saddle stapler home position error: The stapler home position detection is abnormally operated and finished. [MJ-1106/1108]	P. 8-173
CBC0	Saddle Stitch Finisher side alignment motor (M15) abnormality: The alignment motor is not rotating or the alignment plate is not working properly. [MJ-1106/1108]	P. 8-173
CBE0	Saddle Stitch Finisher folding motor (M17) abnormality: The folding motor is not rotating or the folding roller is not moving normally. [MJ-1106/1108]	P. 8-174
CBF0	Stacker motor (M9) abnormality: The stacker motor is not rotating. [MJ-1033]	P. 8-175

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Classification	Contents	Troubleshooting
CC01	Finisher related service call	A model not supporting the Finisher is connected. Note that this error is recognized in the communication converter and is output.	-
CC02	Stack exit roller nip home position detection error: The detection of the home position of the stack exit roller nip ends abnormally. [MJ-1032/MJ-1033]	P. 8-175
CC20	Saddle communication error [MJ-1106/1108]	P. 8-176
CC21	The detection of the home position of the saddle stitch 3rd transport roller drive motor ends abnormally.	P. 8-176
CC22	The detection of the home position of the saddle stitch stapler unit ends abnormally.	P. 8-177
CC23	An abnormal interruption of the encoder pulse of the folding blade occurs.	-
CC30	Stack transport motor abnormality: The stack transport motor is not rotating or the stack transport belt is not moving normally. [MJ-1101/1107/MJ-1106/1108]	P. 8-178
CC31	Transport motor abnormality: The transport motor is not rotating or the stack transport roller -1 and -2 is not rotating normally. [MJ-1101/1107/MJ-1106/1108]	P. 8-178
CC41	Paper holder cam home position abnormality: The paper holder cam is not at the home position. [MJ-1101/1107]	P. 8-179
CC51	Sideways adjustment motor (M2) abnormality: Sideways adjustment motor is not rotating or puncher is not shifting normally. [MJ-1101/1106 (when MJ-6103 is installed), MJ- 1107/1108 (when MJ-6104 is installed)]	P. 8-180
CC52	Skew adjustment motor (M1) abnormality: Skew adjustment motor is not rotating or puncher is not shifting normally. [MJ-1101/1106 (when MJ-6103 is installed), MJ- 1107/1108 (when MJ-6104 is installed)]	P. 8-181
CC53	An abnormality occurs in the punch waste full sensor.	P. 8-182
CC54	Hole punch registration sensor detection error: An abnormality occurs in the hole punch registration sensor. [MJ-1032/MJ-1033]	P. 8-182
CC60	Punch motor abnormality: Punch motor is not rotating or puncher is not shifting normally.]	P. 8-185
CC61	Punch motor (M3) home position detection error: Punch motor is not rotating or puncher is not shifting normally. [MJ-1101/1106 (when MJ-6103 is installed), MJ-1107/ 1108 (when MJ-6104 is installed)]	P. 8-185
CC71	Punch ROM checksum error: Abnormality of checksum value on Hole punch controller PC board is detected when the power is turned on. [MJ-1101/1106 (when MJ- 6103 is installed), MJ-1107/1108 (when MJ-6104 is installed)]	P. 8-186
CC72	Punch RAM read/write error: Abnormality of checksum value on Hole punch controller PC board is detected when the power is turned on. [MJ-1101/1106 (when MJ- 6103 is installed), MJ-1107/1108 (when MJ-6104 is installed)]	P. 8-186
CC80	Rear alignment motor abnormality: The rear alignment motor is not rotating or the rear alignment plate is not moving normally. [MJ-1101/1107/MJ-1106/1108] Rear alignment plate home position detection error: The detection of the home position ends abnormally because the rear alignment plate has not worked properly. [MJ-1032/MJ-1033]	P. 8-186

Error code	Classification	Contents	Troubleshooting
CC91	Finisher related service call	The detection of the home position of the gripper arm ends abnormality.	P. 8-188
CC92	The movable tray exceeds its upper limit.	P. 8-188
CC93	Knurled roller shift solenoid abnormality: An abnormality occurs in the knurled roller shift solenoid. [MJ-1032]	P. 8-189
CC94	1st fan motor abnormality: The 1st fan motor is locked abnormally. [MJ-1032]	P. 8-189
CCF1	Tray safety switch abnormality - The tray safety switch turned on during tray operation (moving up or down).	-
CDE0	Paddle motor abnormality: The paddle motor does not rotate properly.	P. 8-189
CDF0	Offset tray related service call	Initialization error of the offset tray: The home position of the separator cannot be detected when the power is turned ON.	P. 8-191
CE00	Optional communication related service call	Communication error between finisher unit and puncher unit: Communication error between the finisher controller PC board and punch controller PC board.	P. 8-150
CE50	Process related service call	Temperature/humidity sensor abnormality: The output value of this sensor is out of a specified range.	P. 8-139
CE90	Drum thermistor abnormality: The output value of the drum thermistor-K is out of a specified range.	P. 8-139
CF10	Finisher related service call	Communication module SRAM reading failure. [MJ-1101/ 1107]	P. 8-190
F070	Communication related service call	Communication error between System-CPU and Engine- CPU	P. 8-190
F090	Circuit related service call	SRAM abnormality on the SYS board	P. 8-151
F100_0	Other service call	HDD format error: Operation of HDD key data fails.	P. 8-192
F100_1	HDD format error: Encryption key data of either the SYS board or the SRAM board for the SYS board are damaged.	P. 8-192
F100_2	HDD format error: Encryption key data of both the SYS board and the SRAM board for the SYS board are damaged.	P. 8-193
F101_0	HDD connection error (HDD connection cannot be detected.)	P. 8-194
F101_1	Root partition mount error (HDD formatting fails.): The HDD cannot be connected (mounted) caused by damage to the areas in which the program is mainly stored.	P. 8-194
F101_2	Partition mount error: The HDD cannot be connected (mounted) caused by damage to areas other than those described in the F101_1 and F101_4 to F101_9 errors.	P. 8-194
F101_3	Partition mount error: The HDD cannot be connected (mounted) caused by damage to areas other than those described in the F101_1 and F101_4 to F101_9 errors.	P. 8-194
F101_4	Partition mount error: The HDD cannot be connected (mounted) caused by damage to the “/work” partition.	P. 8-195
F101_5	Partition mount error: The HDD cannot be connected (mounted) caused by damage to the “/registration” partition.	P. 8-196
F101_6	Partition mount error: The HDD cannot be connected (mounted) caused by damage to the “/backup” partition.	P. 8-197
F101_7	Partition mount error: The HDD cannot be connected (mounted) caused by damage to the “/imagedata” partition.	P. 8-198
F101_8	Partition mount error: The HDD cannot be connected (mounted) caused by damage to the “/storage” partition.	P. 8-199
F101_9	Partition mount error: The HDD cannot be connected (mounted) caused by damage to the “/encryption” partition.	P. 8-200
F102	HDD start error: HDD cannot become ‘Ready’ state.	P. 8-201

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Classification	Contents	Troubleshooting
F103	Other service call	HDD transfer time-out: Reading/writing cannot be performed in the specified period of time.	P. 8-201
F104	HDD data error: Abnormality is detected in the data of HDD.	P. 8-201
F105	HDD other error	P. 8-201
F106_0	ADI-HDD error: Illegal disk replacement detected (ADI- HDD Exchange to SATA-HDD)	P. 8-201
F106_1	ADI-HDD error: HDD type detection error	P. 8-202
F106_2	ADI-HDD error: ADI encryption key download operation error	P. 8-202
F106_3	ADI-HDD error: ADI authentication Admin Password generation error	P. 8-203
F106_4	ADI-HDD error: Authentication random number generation error	P. 8-203
F106_5	ADI-HDD error: Authentication data transmission error	P. 8-203
F106_6	ADI-HDD error: Error caused by reason other than F106_0 to 5 errors.	P. 8-204
F106_7	P. 8-204
F106_8	P. 8-204
F106_10	P. 8-204
F106_UND EF	P. 8-204
F109_0	Key consistency error: Consistency check operation error.	P. 8-204
F109_1	Key consistency error: SRAM encryption AES key data damage.	P. 8-205
F109_2	Key consistency error: Signature Check public key damage.	P. 8-205
F109_3	Key consistency error: HDD encryption parameter damage.	P. 8-206
F109_4	Key consistency error: license data damage.	P. 8-207
F109_5	Key consistency error: Encryption key for ADI-HDD is damaged.	P. 8-208
F109_6	Key consistency error: Administrator password error for ADI-HDD authentication.	P. 8-210
F110	Communication related service call	Communication error between System-CPU and Scanner-CPU	P. 8-153
F111	Scanner response abnormality	P. 8-153
F120	Other service call	Database abnormality: Database is not operating normally.	P. 8-211
F121	Database abnormality (user information management database)	P. 8-212
F122	Database abnormality (Message/Job log management database)	P. 8-212
F124	Database abnormality: Database is not operating normally. (Language management database)	P. 8-213
F130	Invalid MAC address	P. 8-213
F131	Error due to damage to filtering setting file	P. 8-213
F140	ASIC format error: ASIC formatting fails or memory acquiring fails when software is formatted.	P. 8-213
F200	Data Overwrite option (GP-1070) disabled	P. 8-214
F350	Circuit related service call	SLG board abnormality	P. 8-152
F400	SYS board cooling fan abnormality	P. 8-152

Error code	Classification	Contents	Troubleshooting
F500	Other service call	HD partition damage	P. 8-214
F510	Application start error	P. 8-214
F520	Operating system start error	P. 8-215
F521	Integrity check error	P. 8-215
F550	Encryption partition error	P. 8-215
F600	Software update error	P. 8-215
F700	Overwrite error	P. 8-216
F800	Date error	P. 8-216
F900	Model information error	P. 8-217
F901	Engine speed error: The speed information of the LGC board is damaged.	P. 8-218
F901_1	Engine speed error: The speed information of the LGC board is damaged.	P. 8-218

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error in Internet FAX / Scanning Function

Internet FAX related error

Error code	Contents	Troubleshooting
1C10	System access abnormality	P. 8-219
1C11	Insufficient memory	P. 8-219
1C12	Message reception error	P. 8-219
1C13	Message transmission error	P. 8-219
1C14	Invalid parameter	P. 8-219
1C15	Exceeding file capacity	P. 8-220
1C20	System management module access abnormality	P. 8-220
1C21	Job control module access abnormality	P. 8-220
1C22	Job control module access abnormality	P. 8-220
1C30	Directory creation failure	P. 8-220
1C31	File creation failure	P. 8-220
1C32	File deletion failure	P. 8-219
1C33	File access failure	P. 8-220
1C40	Image conversion abnormality	P. 8-220
1C60	HDD full failure during processing	P. 8-221
1C61	Address Book reading failure	P. 8-221
1C63	Terminal IP address unset	P. 8-221
1C64	Terminal mail address unset	P. 8-221
1C65	SMTP address unset	P. 8-221
1C66	Server time-out error	P. 8-222
1C69	SMTP server connection error	P. 8-222
1C6B	Terminal mail address error	P. 8-222
1C6C	Destination mail address error	P. 8-222
1C6D	System error	P. 8-222
1C70	SMTP client OFF	P. 8-223
1C71	SMTP authentication error	P. 8-223
1C72	POP before SMTP error	P. 8-223
1C80	Internet FAX transmission failure when processing E-mail job received	P. 8-223
1C81	Onramp Gateway transmission failure	P. 8-223
1C82	Internet FAX transmission failure when processing FAX job received	P. 8-223
1CC0	Job canceling	-
1CC1	Power failure	P. 8-223

8

RFC related error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
2500	Syntax error, command unrecognized	HOST NAME error (RFC: 500) Destination mail address error (RFC: 500) Terminal mail address error (RFC: 500)	P. 8-225
2501	Syntax error in parameters or arguments	HOST NAME error (RFC: 501) Destination mail address error (RFC: 501) Terminal mail address error (RFC: 501)	P. 8-225
2503	Bad sequence of commands	Destination mail address error (RFC: 503)	P. 8-225
2504	Command parameter not implemented	HOST NAME error (RFC: 504)	P. 8-225
2550	Mailbox unavailable	Destination mail address error (RFC: 550)	P. 8-225
2551	User not local	Destination mail address error (RFC: 551)	P. 8-225
2552	Insufficient system storage	Terminal/Destination mail address error (RFC: 552)	P. 8-225
2553	Mailbox name not allowed	Destination mail address error (RFC: 553)	P. 8-226

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Electronic Filing related error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
2B10	There was no applicable job.	No applicable job error in job control module	P. 8-227
2B11	Job status failed.	JOB status abnormality	P. 8-227
2B20	Failed to access file.	File library function error	P. 8-227
2B21	Message size exceeded limit or maximum size	Exceeding file capacity	P. 8-227
2B30	Insufficient disk space.	Insufficient disk space in /SHR partition	P. 8-227
2B31	Failed to access Electronic Filing.	Status of specified Electronic Filing or folder is undefined or being created/ deleted	P. 8-227
2B32	Failed to print Electronic Filing document.	Electronic Filing printing failure: Specified document can not be printed because of client's access (being edited, etc.).	P. 8-227
2B50	Failed to process image.	Image library error	P. 8-228
2B51	Failed to process print image.	List library error	P. 8-228
2B60	The folder was renamed. A folder of the same name already existed.	A folder with the same name exists in the box.	-
2B70	The document was renamed. A document of the same name already existed.	A document with the same name exists in the box or folder.	-
2B71	Document(s) expire(s) in a few days	Documents expiring in a few days exist	-
2B80	Hard Disk space for Electronic Filing nearly full.	Hard disk space in /SHR partition is nearly full (90%).	-
2B90	Insufficient Memory.	Insufficient memory capacity	P. 8-228
2BA0	Invalid Box password specified.	Invalid Box password	P. 8-228
2BA1	Incorrect paper size	A Paper size not supported in the Electronic Filing function is being selected.	P. 8-228
2BB0	Job canceled	Job canceling	-
2BB1	Power failure occurred	Power failure	P. 8-229
2BC0	System fatal error.	Fatal failure occurred.	P. 8-228
2BC1	Failed to acquire resource.	System management module resource acquiring failure	P. 8-228
2BD0	Power failure occurred during e- Filing restoring.	Power failure occurred during restoring of Electronic Filing	P. 8-229
2BE0	Failed to get machine parameter.	Machine parameter reading failure	P. 8-229
2BF0	Maximum number of pages has been exceeded (list Maximum)	Exceeding maximum number of pages	P. 8-229
2BF1	Maximum number of documents has been exceeded (list Maximum)	Exceeding maximum number of documents	P. 8-229
2BF2	Maximum number of folders has been exceeded (list Maximum)	Exceeding maximum number of folders	P. 8-229

8

Remote scanning related error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
2A20	Failed to acquire resource	System management module resource acquiring failure	P. 8-230
2A31	WS Scan function is not available	Disabled WS Scan	P. 8-230
2A40	System fatal error	System error	P. 8-230
2A50	Job canceling	Job canceling	-
2A51	Power failure	Power failure	P. 8-230
2A60	Authentication for WS Scan failed	WS Scan user authentication failure	P. 8-230
2A70	Insufficient permission to execute Remote Scan	Remote Scan privilege check error	P. 8-231
2A71	Insufficient permission to execute WS Scan	WS Scan privilege check error	P. 8-231
2A72	Insufficient permission to access e- Filing box using scan utility.	e-Filing data access privilege check error (Scan Utility)	P. 8-231

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

E-mail related error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
2C10	Illegal Job status	System access abnormality	P. 8-232
2C11	Not enough memory	Insufficient memory	P. 8-232
2C12	Illegal Job status	Message reception error	P. 8-232
2C13	Illegal Job status	Message transmission error	P. 8-232
2C14	Invalid parameter specified	Invalid parameter	P. 8-232
2C15	Message size exceeded limit or maximum size	Exceeding file capacity	P. 8-232
2C20	Illegal Job status	System management module access abnormality	P. 8-233
2C21	Illegal Job status	Job control module access abnormality	P. 8-233
2C22	Illegal Job status	Job control module access abnormality	P. 8-233
2C30	Failed to create directory	Directory creation failure	P. 8-233
2C31	Failed to create file	File creation failure	P. 8-233
2C32	Failed to delete file	File deletion failure	P. 8-232
2C33	Failed to create file	File access failure	P. 8-233
2C40	Failed to convert image file format	Image conversion abnormality	P. 8-233
2C43	Encryption error. Failed to create file.	Encryption error	P. 8-233
2C44	Creating the image file was not permitted.	Encryption PDF enforced mode error	P. 8-234
2C45	Failed in making meta data.	Meta data creation error (Scan to Email)	P. 8-234
2C60	Failed to process your Job. Insufficient disk space.	HDD full failure during processing	P. 8-234
2C61	Failed to read AddressBook	Address Book reading failure	P. 8-234
2C62	Not enough memory	Memory acquiring failure	P. 8-233
2C63	Invalid Domain Address	Terminal IP address unset	P. 8-234
2C64	Invalid Domain Address	Terminal mail address unset	P. 8-235
2C65	Failed to connect to SMTP server	SMTP address unset	P. 8-235
2C66	Failed to connect to SMTP server	Server time-out error	P. 8-235
2C69	Failed to connect to SMTP server	SMTP server connection error	P. 8-235
2C6A	Failed to send E-Mail message	HOST NAME error (No RFC error)	P. 8-235
2C6B	Invalid address specified in From: field	Terminal mail address error	P. 8-236
2C6C	Invalid address specified in To: field	Destination mail address error (No RFC error)	P. 8-236
2C70	SMTP service is not available	SMTP client OFF	P. 8-236
2C71	Failed SMTP Authentication	SMTP authentication error	P. 8-236
2C72	POP Before SMTP Authentication Failed	POP before SMTP error	P. 8-236
2C80	Failed to process received E-mail job	E-mail transmission failure when processing E-mail job received	P. 8-236
2C81	Failed to process received Fax job	Process failure of FAX job received	P. 8-237
2CC0	Job canceled	Job canceling	-
2CC1	Power failure occurred	Power failure	P. 8-237

8

File sharing related error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
2D10	Illegal Job status	System access abnormality	P. 8-238
2D11	Not enough memory	Insufficient memory	P. 8-238
2D12	Illegal Job status	Message reception error	P. 8-238
2D13	Illegal Job status	Message transmission error	P. 8-238
2D14	Invalid parameter specified	Invalid parameter	P. 8-238
2D15	There are too many documents in the folder. Failed in creating new document.	Exceeding document number	P. 8-239
2D20	Illegal Job status	System management module access abnormality	P. 8-239
2D21	Illegal Job status	Job control module access abnormality	P. 8-239
2D22	Illegal Job status	Job control module access abnormality	P. 8-239
2D30	Failed to create directory	Directory creation failure	P. 8-239
2D31	Failed to create file	File creation failure	P. 8-239
2D32	Failed to delete file	File deletion failure	P. 8-239
2D33	Failed to create file	File access failure	P. 8-239
2D40	Failed to convert image file format	Image conversion abnormality	P. 8-239
2D43	Encryption error. Failed to create file.	Encryption error	P. 8-240
2D44	Creating the image file was not permitted.	Encryption PDF enforced mode error	P. 8-240
2D45	Failed in making meta data.	Meta data creation error (Scan to File)	P. 8-240
2D60	Failed to copy file	File library access abnormality	P. 8-239
2D61	Invalid parameter specified	Invalid parameter	P. 8-238
2D62	Failed to connect to network destination. Check destination path	File server connection error	P. 8-240
2D63	Specified network path is invalid. Check destination path	Invalid network path	P. 8-240
2D64	Logon to file server failed. Check username and password	Login failure	P. 8-241
2D65	There are too many documents in the folder. Failed in creating new document.	Exceeding documents in folder: Creating new document is failed.	P. 8-241
2D66	Failed to process your Job. Insufficient disk space.	HDD full failure during processing	P. 8-239
2D67	FTP service is not available	FTP service not available	P. 8-241
2D68	File Sharing service is not available	File sharing service not available	P. 8-241
2D69	NetWare service is not available	NetWare service not available	P. 8-242
2DA0	Expired scan documents deleted from share folder.	Periodical deletion of scanned documents completed properly.	-
2DA1	Expired Sent Fax documents deleted from shared folder.	Periodical deletion of transmitted FAX documents completed properly.	-
2DA2	Expired Received Fax documents deleted from shared folder.	Periodical deletion of received FAX documents completed properly.	-
2DA3	Scanned documents in shared folder deleted upon user's request.	Manual deletion of scanned documents completed properly.	-
2DA4	Sent Fax Documents in shared folder deleted upon user's request.	Manual deletion of transmitted FAX documents completed properly.	-

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
2DA5	Received Fax Documents in shared folder deleted upon user's request.	Manual deletion of received FAX documents completed properly.	-
2DA6	Failed to delete file.	File deletion failure	P. 8-238
2DA7	Failed to acquire resource.	Resource acquiring failure	P. 8-238
2DA8	The HDD is running out of capacity for the shared folder.	Hard disk space in /SHA partition is nearly full (90%).	-
2DC0	Job canceled	Job canceling	-
2DC1	Power failure occurred	Power failure	P. 8-242
2E10	Failed to store document(s) in USB folder.	USB storage system access abnormality	P. 8-242
2E11	Failed to store document(s) in USB folder.	Insufficient memory capacity for USB storage	P. 8-242
2E12	Failed to store document(s) in USB folder.	Message reception error in USB storage	P. 8-242
2E13	Failed to store document(s) in USB folder.	Message transmission error in USB storage	P. 8-242
2E14	Failed to store document(s) in USB folder.	Invalid parameter for USB storage	P. 8-243
2E15	Document size exceeded limit or maximum size	Exceeding the maximum size for file sharing	P. 8-243
2E30	Failed to store document(s) in USB folder.	Creation of a directory failed.	P. 8-243
2E31	Failed to store document(s) in USB folder.	File creation failure in USB storage	P. 8-243
2E32	Failed to store document(s) in USB folder.	File deletion failure in USB storage	P. 8-243
2E33	Failed to store document(s) in USB folder.	File access failure in USB storage	P. 8-244
2E40	Failed to convert image file format	Image conversion abnormality in USB storage	P. 8-244
2E43	Encryption error. Failed to create file.	Encryption failure in USB storage	P. 8-244
2E44	Creating the image file was not permitted.	Encryption PDF enforced mode error in USB storage	P. 8-244
2E45	Failed in making meta data.	Meta data creation error in USB storage (Scan to File)	P. 8-244
2E65	There are too many documents in folders. Failed in creating new document.	File creation error due to insufficient USB folder capacity	P. 8-245
2E66	Failed To Process your Job. Insufficient Storage space.	HDD full failure during USB storage	P. 8-245
2EC0	Job Canceled	Job Canceled	-
2EC1	Power Failure Job Aborted	Power failure in USB storage	P. 8-245

8

E-mail reception related error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
3A10	MIME Error has been detected in the received mail.	E-mail MIME error	P. 8-246
3A20	Analyze Error has been detected in the received mail.	E-mail analysis error	P. 8-246
3A30	Whole partial mails were not reached by timeout.	Partial mail time-out error	P. 8-246
3A40	Partial Mail Error has been detected in the received mail.	Partial mail related error	P. 8-246
3A50	HDD Full Error has been occurred in this mail.	Insufficient HDD capacity error	P. 8-247
3A70	Receiving partial mail was aborted since the partial mail setting has been changed to Disable.	Warning of partial mail interruption	P. 8-247
3A80	Partial mail was received during the partial mail setting is disabled.	Partial mail reception setting OFF	P. 8-247
3B10	Format Error has been detected in the received mail.	E-mail format error	P. 8-246
3B20	Content-Type Error has been detected in the received mail.	Content-Type error	P. 8-247
3B40	Decode Error has been detected in the received mail.	E-mail decode error	P. 8-246
3C10	Tiff Analyze Error has been detected in the received mail.	TIFF analysis error	P. 8-248
3C13	Tiff Analyze Error has been detected in the received mail.	P. 8-248
3C20	Tiff Compression Error has been detected in the received mail.	TIFF compression error	P. 8-248
3C30	Tiff Resolution Error has been detected in the received mail.	TIFF resolution error	P. 8-248
3C40	Tiff Paper Size Error has been detected in the received mail.	TIFF paper size error	P. 8-248
3C50	Offramp Destination Error has been detected in the received mail.	Offramp destination error	P. 8-249
3C60	Offramp Security Error has been detected in the received mail.	Offramp security error	P. 8-249
3C70	Power Failure has been occurred in E-mail receiving.	Power failure error	P. 8-249
3C90	OffRamp Fax transmission disable error has been detected in the received mail.	OffRamp Fax transmission disable error	P. 8-249
3D10	SMTP Destination Error has been detected in the received mail. This mail was deleted.	Destination address error	P. 8-249
3D20	Offramp Destination limitation Error has been detected in the received mail.	Offramp destination limitation error	P. 8-250
3D30	Fax Board Error has been occurred in the received mail.	FAX board error	P. 8-250
3E10	POP3 Connection Error has been occurred in the received mail.	POP3 server connection error	P. 8-250
3E20	POP3 Connection Timeout Error has been occurred in the received mail.	POP3 server connection time-out error	P. 8-250
3E30	POP3 Login Error has been occurred in the received mail.	POP3 login error	P. 8-250

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
3E40	POP3 Login Error occurred in received mail.	POP3 login method error	P. 8-251
3F10	File I/O Error has been occurred in this mail. The mail could not be received until File I/O is recovered.	File I/O error	P. 8-251
3F20	P. 8-251

Printer function error

8

Following codes are displayed at the end of the user name on the print job log screen

Error code	Contents	Troubleshooting
4011	Print job cancellation: Print job (copy, list print, network print) is deleted from the print job screen.	P. 8-252
4021	Print job power failure: The power of the equipment is turned OFF during print job (copy, list print, network print).	P. 8-252
4031	HDD full during print: Large quantity image data by private print or invalid network print are saved in HDD.	P. 8-252
4032	Private-print-only error: Jobs other than Private print jobs cannot be performed.	P. 8-252
4033	Printing data storing limitation error: Printing with its data being stored to the HDD temporarily (Proof print, Private print, Scheduled print, etc.) cannot be performed.	P. 8-252
4034	e-Filing storing limitation error: Printing with its data being stored to the HDD (print and e-Filing, print to e-Filing, etc.) cannot be performed.	P. 8-253
4035	Local file storing limitation error: Network FAX or Internet FAX cannot be sent when “Local” is selected for the destination of the file to save.	P. 8-253
4037	Hardcopy security printing error: hardcopy security printing job is performed when the function is restricted.	P. 8-253
4038	Restriction error (only for hold print jobs)	P. 8-253
4039	Restriction error (only for private/hold print jobs)	P. 8-253
4040	Not being authorized to perform JOB	P. 8-253
4041	User authentication error: The user who intended to print a document is not registered as a user.	P. 8-254
4042	Department authentication error? A department whose code is specified for a print job is not registered.	P. 8-254
4050	Problem in LDAP server connection or LDAP server authorization settings	P. 8-254
4111	Quota over error (The number of the assigned pages set by department and user management has reached 0.): The numbers of output pages have exceeded those specified with both of the department code and the user code at the same time.	P. 8-254
4112	Quota over error (The number of the assigned pages set by user management has reached 0.): The number of output pages has exceeded the one specified with the user code.	P. 8-254
4113	Quota over error (The number of the assigned pages set by department management has reached 0.): The number of output pages has exceeded the one specified with the department code.	P. 8-255
4121	Job canceling due to external counter error	P. 8-255
4214	Fax/Internet FAX transmission limitation error: Fax / Internet FAX transmission function or Network Fax/Internet Fax function is disabled.	P. 8-255
4241	No Printer Kit / Printer Kit function disabled: The Printer Kit or the Printer/ Scanner Kit is not installed. Or network printing of an XPS file is performed, or network printing is performed after the termination of a trial period.	P. 8-252
4242	Internet FAX or storing to a share folder function using a network fax driver is disabled since the Scanner kit is not installed firmly, but the Printer kit is installed.	P. 8-252
4300	USB direct printing: Job execution error due to functional restrictions - Printing with he USB direct printing function restricted	P. 8-256
4301	USB direct printing: File conversion error - Printing a file whose format is not supported, or an invalid file	P. 8-256
4311	Printing not permitted: Printing is not permitted or only printing in a low resolution level is permitted due to the encryption language of the encrypted PDF file. * Permitted only when a user password is entered.	P. 8-256
4312	Password mismatching: The entered password is neither matched with a user password nor an owner password.	P. 8-256
4313	File storing limitation error: The file storing function is set to “disabled”.	P. 8-256

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Contents	Troubleshooting
4314	Fax/Internet Fax transmission limitation error: Fax / Internet FAX transmission function or Network Fax/Internet FAX function is disabled.	P. 8-256
4411	Image data creation failure: Data that you tried to print may be corrupted.	P. 8-257
4412	Double-sign encoding error: A double-sign encoding error occurred because the PDF file is encrypted in a forbidden language or in a language not supported.	P. 8-257
4611	Font download failure (exceeding maximum number of registrations): A new font cannot be registered because the number of fonts registered in this equipment has reached the limit.	P. 8-257
4612	Font download failure (HDD full): A new font cannot be registered because there is not sufficient space in the font storage area of this equipment.	P. 8-257
4613	Font download failure (others): A new font cannot be registered due to other abnormality.	P. 8-257
4621	Font deletion failure: A font cannot be deleted because the specified font does not exist, the specified font is undeletable or any other abnormality occurred.	P. 8-257
4F10	Printing was not performed successfully due to other abnormalities.	P. 8-258

Network print: Data are corrupted or invalid.
Direct print: A file is corrupted or not in a supported format.

8 TOSHIBA Remote monitoring system error (TopAccess related error)

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
5010	-	Internal setting error: There is a print job, a proof print job, a private print job, a print job without a set department code, a scan job or a fax job remaining in this equipment.	P. 8-259
5012	Invalid temporary password and permanent password	Authentication error: A temporary password downloaded from e- Bridge and entered in this equipment is not valid, or the permanent password set in the e- Bridge is not valid.	P. 8-259
5013	e-Bridge communication error	e-Bridge communication error: Communication is attempted while the e-Bridge is enabled for some reason such as version upgrade.	P. 8-259
5014	No SSL certificate	No SSL certificate: There is no SSL certificate or the certificate is not in a correct file format.	P. 8-259
5015	Invalid SSL certificate	Invalid SSL certificate: SSL certificate is not valid.	P. 8-260
5016	Expired SSL certificateIncorrect time in MFP	Expired SSL certificate: SSL certificate is expired.	P. 8-260
5017	Other SSL certificate related error	Other SSL certificate related error: SSL certificate is invalid.	P. 8-260
5018	Invalid DNS error	Invalid DNS error: DNS address is invalid.	P. 8-260
5019	Connection error	Connection error: Settings for initial URL and proxy are incorrect.	P. 8-260
501A	Proxy error	Proxy error: IP address or port for proxy setting is invalid.	P. 8-261
501B	No URL (host/port) or invalid path	No URL (host/port) or invalid path: Initial URL is invalid.	P. 8-261
5030	HTTP communication error	An error in the HTTP communication	P. 8-261
50FF	eBR2 internal error	A fatal error occurred in the MFP	P. 8-261
5110	Toner Not Recognized - Please Check Toner.	Toner cartridge detection error.	P. 8-261
5BD0	Power failure occurred during restore	Power supply is cut off during the restoration of database sent from TopAccess	P. 8-262
5C10	FAX Unit is not attached.	Network FAX is disabled because the FAX Unit is not attached	P. 8-262
5C11	Security error on Address Book.	The network FAX job failed because the specified address is not registered in the Address Book	P. 8-262

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
5C20	The file has been imported	Displayed when data have been imported from TopAccess (Not an error message)	P. 8-262
5C21	Failed to import the file - Invalid file format	Data import from TopAccess failed due to invalid file format	P. 8-263

8 MFP access error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
6007	Failed user login	Unsuccessful User Login to MFP: User authentication cannot be done because connection to the authentication server has failed.	P. 8-264
6008	Failed to connect on External LDAP server for Role Base Access Control	Failed to connect on External Role Base Access Control (LDAP) Server: User authentication cannot be done because connection to an external RBAC server has failed.	P. 8-264
6013	Failed to connect on the authentication server	Connection failure to the authentication server: Failed to connect to the authentication server	P. 8-264
6014	Detected the authentication server that cannot be connected	Detected the authentication server that cannot be connected: The authentication server that cannot be accessed is detected.	P. 8-264
6032	Illegal period.	Card related error: Expired card: The card cannot be used because it has expired.	P. 8-264
6033	No entering record.	Card related error: Invalid flag data (no room-entry data): The card cannot be used because no room-entry data are recorded in it.	P. 8-265
6034	Illegal entering record.	Card related error: Invalid flag data (invalid card data): The card cannot be used because the data required for the use of the card are not correctly set.	P. 8-265
6037	You cannot be used.	No permission flag	P. 8-265
6041	Card Authentication Failed because of Card Reading Error	Card authentication: Card related error: Card data cannot be obtained correctly.	P. 8-265
6042	Card Authentication Failed because of Setting Error	Card authentication: Card setting error: The self-diagnostic code required for card authentication is not set in this equipment correctly.	P. 8-265
6100	User account is locked	User account locking out	P. 8-265
6101	Box is locked	e-Filing box locking out	P. 8-266
6102	Failed to login because the user account had been locked out.	User account being locking out	P. 8-266
6103	Failed to access Box because the Box had been locked out.	e-Filing box being locking out	P. 8-266
6121	Failed to Secure Erase	Automatic Secure Erase failure	P. 8-266
6131	MFP fail to verify clock with Time Server	Clock skew failure to time server	P. 8-266

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
6150	Print Log full (100% Used) Log OverWrite will be start	Print log DB full	P. 8-266
6151	Print Log near full (95% Used)	Print log DB near-full (95%)	P. 8-267
6152	Print Log near full (90% Used)	Print log DB near-full (90%)	P. 8-267
6153	Print Log near full (80% Used)	Print log DB near-full (80%)	P. 8-267
6154	Print Log near full (70% Used)	Print log DB near-full (70%)	P. 8-267
6160	Scan Log full (100% Used) Log OverWrite will be start	Scan log DB full	P. 8-267
6161	Scan Log near full (95% Used)	Scan log DB near-full (95%)	P. 8-267
6162	Scan Log near full (90% Used)	Scan log DB near-full (90%)	P. 8-268
6163	Scan Log near full (80% Used)	Scan log DB near-full (80%)	P. 8-268
6164	Scan Log near full (70% Used)	Scan log DB near-full (70%)	P. 8-268
6170	FAX_Transmission Log full (100% Used) Log OverWrite will be started	FAX transmission log DB full	P. 8-268
6171	FAX_Transmission Log near full (95% Used)	FAX transmission log DB near- full (95%)	P. 8-268
6172	FAX_Transmission Log near full (90% Used)	FAX transmission log DB near- full (90%)	P. 8-268
6173	FAX_Transmission Log near full (80% Used)	FAX transmission log DB near- full (80%)	P. 8-268
6174	FAX_Transmission Log near full (70% Used)	FAX transmission log DB near- full (70%)	P. 8-269
6180	FAX_Receive Log full (100% Used) Log OverWrite will be start	FAX reception log DB full	P. 8-269
6181	FAX_Receive Log near full (95% Used)	FAX reception log DB near-full (95%)	P. 8-269
6182	FAX_Receive Log near full (90% Used)	FAX reception log DB near-full (90%)	P. 8-269
6183	FAX_Receive Log near full (80% Used)	FAX reception log DB near-full (80%)	P. 8-269
6184	FAX_Receive Log near full (70% Used)	FAX reception log DB near-full (70%)	P. 8-269
6190	Message Log full (100% Used) Log OverWrite will be start	Message log DB full	P. 8-270
6191	Message Log near full (95% Used)	Message log DB near-full (95%)	P. 8-270
6192	Message Log near full (90% Used)	Message log DB near-full (90%)	P. 8-270
6193	Message Log near full (80% Used)	Message log DB near-full (80%)	P. 8-270
6194	Message Log near full (70% Used)	Message log DB near-full (70%)	P. 8-270

8 Maintenance error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
7101	Failed to update Copier Firmware	System firmware installation failure	P. 8-271
7103	Failed to update Copier Engine Firmware	Engine firmware installation failure	P. 8-271
7105	Failed to update Copier Scanner Firmware	Scanner firmware installation failure	P. 8-271
7107	Failed to update Copier MEP Firmware	MEP firmware installation failure	P. 8-271
7109	Failed to update Printer Driver	Printer driver upload failure	P. 8-271
710B	Failed to update Point And Print	Point and Print data upload failure	P. 8-271
710F	Failed to install Language Pack	Failed to install Language Pack Language Pack installation failure	P. 8-271
7111	Failed to install Patch	Patch installation failure	P. 8-271
7113	Failed to install Plugin	Plug-in installation failure	P. 8-271
7115	Failed to update HDD Data	HDD data installation failure	P. 8-271
7117	Failed to update Reversing Automatic Document Feeder ROM	ADF firmware installation failure	P. 8-271
711D	Failed to remove License Key	License key returning failure	P. 8-272
711F	Failed to install License Key	License key installation failure	P. 8-272
7121	Failed to import Address Book	Address Book data import failure	P. 8-272
7123	Failed to import Template	Template data import failure	P. 8-272
7125	Failed to import Mail Boxes	MailBox data import failure	P. 8-272
7127	Failed to import XML Format File	Format file for Meta Scan import failure	P. 8-273
7129	Failed to import User Information	User Information import failure	P. 8-273
712B	Failed to import Role Information	Role information import failure	P. 8-273
712D	Failed to import Department Code	Department code data import failure	P. 8-273
712F	Failed to import ICC Profile	ICC Profile import failure	P. 8-273
7131	Failed to import Print Data Converter	Print Data Converter import failure	P. 8-273
7132	Failed to import some User Information	User Information import partial success	P. 8-274
7133	Failed to import some User, Role and Group information	User Combined data import partial success	P. 8-274
7134	Failed to import some Department Code	Department code data import partial success	P. 8-274
7139	Failed to import the certificate by SCEP	Certification from SCEP server acquisition failure	P. 8-274
713B	Failed to import the certificate	Certification import failure	P. 8-274
713D	Failed to import Combined data (User Information, Role, Group)	User Combined data import failure	P. 8-275

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
713F	Failed to import Combined data (Template, Address Book, Mail Boxes)	All data (Template/AddressBook/ MailBox) import failure	P. 8-275
7141	Failed to export Address Book	Address Book data export failure	P. 8-275
7143	Failed to export Template	Template data export failure	P. 8-275
7145	Failed to export Mail Boxes	MailBox data export failure	P. 8-275
7147	Failed to export XML Format File	Format file for Meta Scan export failure	P. 8-275
7149	Failed to export User Information	User Information export failure	P. 8-276
714B	Failed to export Role Information	Role information export failure	P. 8-276
714D	Failed to export Department Code	Department code data export failure	P. 8-276
714F	Failed to export ICC Profile	ICC Profile export failure	P. 8-276
7151	Failed to export Log data	Log data export failure	P. 8-276
715B	Failed to export Print Data Converter	Print Data Converter export failure	P. 8-276
715D	Failed to export Combined data (User Information, Role, Group)	User Combined data export failure	P. 8-277
715F	Failed to export Combined data (Template, Address Book, Mail Boxes)	All data (Template/AddressBook/ MailBox) export failure	P. 8-277
7191	Failed to upload DDNS public key file	Download of DDNS public key file has failed	P. 8-277
7193	Failed to upload DDNS private key file	Download of DDNS nonpublic key file has failed	P. 8-277
71A2	Failed to add CA certificate	CA certification addition failure	P. 8-277
71A4	Failed in consistency confirmation of cryptographic key	Encryption key consistency confirmation failure	P. 8-278
71A6	Failed to delete Device Certificate.	Device certification deletion failure	P. 8-278
71A8	Failed to delete CA Certificate.	CA certification deletion failure	P. 8-278
71AA	Invalid Error Occurred while getting Certificate from SCEP server	Unidentified error during certificate acquisition from SCEP server	P. 8-278
71AB	Timeout Error Occurred while getting Certificate from SCEP server	Timeout error during certificate acquisition from SCEP server	P. 8-278
71AC	File Save Error Occurred while getting Certificate from SCEP server	File save error during certificate acquisition from SCEP server	P. 8-279
71AD	SCEP operation failure.	SCEP operation has failed	P. 8-279
71B0	Failed to decrypt Software Package	Software package file decryption failure	P. 8-279
71D0	Failed to restore Factory Default settings	Factory Default failure	P. 8-279
71F1	Failed to create Clone File	Clone file creation failure	P. 8-279
71F3	Failed to import Clone File	Clone data import failure	P. 8-280
71F4	Failed to decrypt Clone File	Clone file decryption failure	P. 8-280
71F5	Failed to encrypt Cone File	Clone file encryption failure	P. 8-280

8 Network error

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
8000	Static IPv4 duplicated address detected	IPv4 address overlaps.	P. 8-281
8011	Link Local address of IPv6 was duplicated.	Linklocal Address Conflict	P. 8-281
8012	Manual address of IPv6 was duplicated.	Manual IPv6 Address Conflict	P. 8-281
8013	Stateless address of IPv6 was duplicated.	Stateless Address Conflict	P. 8-281
8014	Stateful address of IPv6 was duplicated.	Stateful Address Conflict	P. 8-281
8021	-	Used to delete error message on panel.	-
8022	Authentication Failure	Failed in 802.1X authentication.	P. 8-281
8023	Can not contact Authentication Server/Switch	Failed in connection to authentication server and switch.	P. 8-281
8024	Certificate verification Failure	Failed in verification of certificate.	P. 8-282
8031	No IKE proposal chosen	Ipsec error for ikev1 certification failed	P. 8-282
8032	IKE Certificate Authentication failed	Ipsec error for wrong proposal chosen	P. 8-282
8033	IKE Pre-shared key Authentication failed	Ipsec error if auth for shared key failed	P. 8-282
8034	Invalid Certificate	Ipsec error if invalid certificate uploaded	P. 8-282
8035	Certificate Type unsupported	Ipsec error if certificate not supported	P. 8-282
8036	Invalid certificate authority	Ipsec error if invalid certificate authentication	P. 8-283
8037	Certificate unavailable	Ipsec error if certificate are not available	P. 8-283
8038	No ISAKMP SA established	Ipsec error for SA is not present	P. 8-283
8039	Invalid Signature	Ipsec error for invalid signature for certificate	P. 8-283
803A	No IKEv2 proposal chosen	Ipsec error is proposal chosen is wrong	P. 8-283
803B	IKEv2 Certificate Authentication failed	Ipsec error for ikev2 certification failed	P. 8-284
803C	IKEv2 Secret key Authentication failed	Ipsec error for ikev2 if secret key auth failed	P. 8-284
803D	Falling Back to IKEv1	Ipsec error if peer does not support IKEv2 and falling back to IKEv1	P. 8-284
803E	ISAKMP SA unusable (deleted)	Ipsec error if ISAKMP SA is not created of destroyed due to some uncertain condition	P. 8-284
803F	Crypto operation failed	Ipsec error for ikev2 if crypto operation failed	P. 8-284

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
8040	Invalid key information	Ipsec error for ikev2 if key info is invalid	P. 8-285
8041	CA not trusted	Ipsec error for ikev2 if CA is not trusted	P. 8-285
8042	Authentication Method mismatch	Ipsec error if auth method is not matching	P. 8-285
8043	IKE Version mismatch	Ipsec error if ike version is not matching	P. 8-285
8044	Encapsulation mode mismatch	Ipsec error for encapsulation is not matching	P. 8-285
8045	Peer IP Address mismatch	Ipsec error for peer ip mismatch	P. 8-285
8046	Local IP Address mismatch	Ipsec error for local ip mismatch	P. 8-286
8047	Local ID mismatch	Ipsec error for local id mismatch	P. 8-286
8048	Remote ID mismatch	Ipsec error for remote id mismatch	P. 8-286
8049	IPsec Remote IP mismatch	Ipsec error for remote ip mismatch	P. 8-286
804A	IKEv1/IKEv2 Timed out	Ipsec error for ike timeout	P. 8-286
804B	Invalid manual key data	Ipsec error id manual key is not valid	P. 8-286
8061	Secure Update to Primary IPv4 DDNS failed.	Secure primary DDNS update error	P. 8-287
8062	Secure Update to Secondary IPv4 DDNS failed	Secure secondary DDNS update error	P. 8-287
8063	Secure Update to Primary IPv6 DDNS failed.	Secure primary DDNS update error	P. 8-287
8064	Secure Update to Secondary IPv6 DDNS failed	Secure secondary DDNS update error	P. 8-287
8065	IPv6 Update to Primary DDNS failed.	IPv6 primary DDNS update error	P. 8-287
8066	IPv6 Update to Secondary DDNS failed.	IPv6 secondary DDNS update error	P. 8-287
8067	IPv4 Update to Primary DDNS failed.	IPv4 primary DDNS update error	P. 8-287
8068	IPv4 Update to Secondary DDNS failed.	IPv4 secondary DDNS update error	P. 8-287
8069	Invalid TSIG/SIG(0) Key file uploaded	This message is displayed when the key file for SIG(0) or TSIG is invalid	P. 8-287
8101	Wireless association with Access point failure	Wireless association with Access point failure	P. 8-287
8102	Unable to contact Access point	MFP not able to contact the Access point with the specified SSID	P. 8-287
8103	Certificate verification Failure	Wireless Certificate verification failure	P. 8-288
8111	SNMP set request failure	An error occurred during SNMP data writing.	P. 8-288
8112	SNMP communication failure	SNMP communication failed.	P. 8-288

Error code	Message displayed in the TopAccess screen	Contents	Troubleshooting
8121	General failure	Domain authentication error: Domain authentication error	P. 8-288
8122	Invalid Username / Password	Domain authentication error: Invalid user name or password	P. 8-288
8123	Server not exists on the NetWork	Domain authentication error: Invalid server	P. 8-289
8124	User Account has been Disabled	Domain authentication error: Invalid user account	P. 8-289
8125	User Account has been Expired	Domain authentication error: Expired user account	P. 8-289
8126	User Account has been Locked out	Domain authentication error: User account lockout	P. 8-289
8127	Invalid logon hours for User Account	Domain authentication error: Invalid logon hours	P. 8-290
8128	Time delay between Server and MFP	Active Directory domain authentication error: Time delay between server and equipment	P. 8-290
8129	Ticket has been Expired	Active Directory domain authentication error: Expired Kerberos ticket	P. 8-290
812A	Ticket Verification has been failed	Active Directory domain authentication error: Kerberos ticket authentication error	P. 8-290
812B	Unknown Realm	Active Directory domain authentication error: invalid realm name	P. 8-290

8

Error history

In the setting mode (08-9703), the latest twenty groups of error data will be displayed.

Display example

EA10	99999999	2013-07-11 17:05:32	064	064	2362_1000_0000_0_
					XXXXXXXXXX
Error code	Total counter	YYYY-MM-DD HH:MM:SS	MMM	NNN	ABCD_EFHI_JLOP_Q _R
4 digits	8 digits	14 digits	3 digits	3 digits	23 digits

A	Paper source
0: Not selected 1: Bypass feed 2: LCF 3: Upper drawer 4: Lower drawer 5: PFP upper drawer 6: PFP lower drawer 7: Unused 8: Unused
B	Paper size code
0: A5/ST 1: A5-R 2: ST-R 3: LT 4: A4 5: B5-R 6: LT-R 7: A4-R 8: OTHER/UNIV 9: B5 A: FOLIO/COMP B: LG C: B4 D: LD E: A3 F: 13” LG G: Unused H: A6-R I: Postcard J: 8.5SQ K: Unused L: Unused M: 8K N: 16K-R O: 16K P: Envelope COM10 Q: Envelope DL R: Envelope Monarch S: Envelope (lengthwise, No. 3) T: Envelope (lengthwise, No. 4) U: Unused V: Unused Z: Not selected
C	Sort mode/staple mode
0: Non-sort/Non-staple 1: Group 2: Sort 7: Front staple 8: Double staple 9: Rear staple A: Saddle stitch
D	ADF mode
0: Unused 1: AUTO FEED (SADF) 2: STACK FEED
E	APS/AMS mode
0: Not selected 1: APS 2: AMS
F	Duplex mode
Copy: 0: Single-sided/Single-sided 1: Book 2: Double-sided/Single-sided 4: Double-sided/ Duplex copying 8: Single-sided/Duplex copying Printer 0: Single-sided 8: Double-sided FAX 0: Single-sided 8: Double-sided e-Filing 0: Single-sided 8: Double-sided List printing 0: Single-sided -
G	Unused
H	Image shift
0: Unused 1: Book 2: Left 3: Right 4: Top 5: Bottom 6: Book+Top 7: Book+Bottom 8: Left+Top 9: Left+Bottom A: Right+Top B: Right+Bottom
I	Editing
0: Unused 1: Masking 2: Trimming 3: Mirror image 4: Positive/negative reverse 5: Unused
J	Edge erase/Dual-page
0: Unused 1: Edge erase 2: Dual-page 3: Edge erase & Dual-page

K	Unused
L	Function
0: Unused 1: Copying 2: FAX/Internet FAX transmission 3: FAX/Internet FAX/E-mail reception printing 4: Unused 5: Printing/List print 6: Scan/E-mail transmission
MMM	Primary scanning reproduction ratio (Display in hexadecimal)
Mx256)+(Mx16)+M
O	Mode
0: Auto color 1: Full color 6: Unused 7: Unused	2: Black	3: Unused	4: Unused	5: Gray scale
P	Media type
0: Plain paper 1: Thick 1 2: Thick 2 3: Thick 3 4: Thick 4 5: Special paper 1 6: Special paper 2 7: Recycled paper 8: Plain paper 1 9: Plain paper 2 A: Thin paper B: OHP film C: Thick 1/ reverse D: Thick 2/ reverse E: Thick 3/ reverse F: Thick 4/ reverse G: Special paper 1/ reverse H: Special paper 2/ reverse I: Envelope J: Tab paper Z: Unused
Q	RADF size mixed
0: Unused 1: Size mixed 2: Single-size document
R	Workflow ID: 10-digit ID

8

Diagnosis and Prescription for Each Error Code

Check item

Check item Contents
Sensor check
Connector check
Harness check
Motor check
Board check
- Check the sensor in the test mode.
- Check that there is no dust on the sensor.
- Check that the actuator is correctly operated.
- Check that the connector is not disconnected.
- Check that the pins are not deformed and do not come off.
- Disconnect and reconnect the connector.
- Check if the harnesses are open circuited.
- Check the motor in the test mode.
- Check that there is no abnormality in the driving section.
- Check that there is no abnormality in the roller.
- Check if the board is short circuited or open circuited.
e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Paper exit jam

8

[E010] Leading edge of paper not reaching the exit sensor [E020] Trailing edge of paper not passing the exit sensor

Classification	Error content
Paper exit jam	Jam not reaching the exit sensor Stop jam at the exit sensor

Proce dure	Check item	Result	Measure	Next Step
1	Open the Automatic duplexing unit. Is there any paper on the transport path?	Yes	Remove the paper.
No		2
2	Is the exit sensor working? (Perform the input check in the test mode: 03- [FAX]ON/[9]/)

[TD]Yes[/TD]

[TD][/TD]

[TD]3[/TD]

[TR]
[TD]No[/TD]

[TD][/TD]

[TD][/TD]

[TD][/TD]

[TD][/TD]
[/TR]
[TR]
[TD]3[/TD]

[TD]Is the registration roller clutch working?
(Perform the output check in the test mode: 03-108/ 158)[/TD]

[TD]Yes[/TD]

[TD][/TD]

[TD]4[/TD]
[/TR]
[TR]
[TD]No[/TD]

[TD][/TD]

[TD][/TD]

[TD][/TD]

[TD][/TD]
[/TR]
[TR]
[TD]4[/TD]

[TD]Registration roller[/TD]

[TD][/TD]

[TD][/TD]

[TD][/TD]
[/TR]

Check if the connector of the exit sensor is disconnected.

Check if the connector CN309 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the exit sensor

Replace the LGC board

Check if the connector of the registration roller clutch is disconnected.

Check if the connector CN315 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the registration roller clutch.

Replace the LGC board.

Check the registration roller. Replace it if it is worn out.

Parts to be replaced Remark
Exit sensor
LGC board
Registration roller clutch
Registration roller

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507
ERROR CODE AND TROUBLESHOOTING
[*]
Paper transport jam

[E200] Paper fed from the upper drawer not reaching the registration sensor [E210] Paper fed from the lower drawer not reaching the registration sensor [E300] Paper fed from the PFP upper drawer not reaching the registration sensor [E330] Paper fed from the PFP lower drawer not reaching the registration sensor [E3C0] Paper fed from the LCF not reaching the registration sensor

Classification Error content
Paper transport jam Paper not reaching the registration sensor

Proce dure Check item Result Measure Next Step
1 Open the Automatic duplexing unit. Is there paper in front of the registration sensor? Yes Remove the paper.
No 2
2 Is the registration sensor working?
(Perform the input check in the test mode: 03- [FAX]ON/[9]/[A] Yes 3
No

Check if the connector of the registration sensor is disconnected.

Check if the connector CN316 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the registration sensor.

Replace the LGC board.

3 Are the (high-speed/low- speed) clutches working? (Perform the output check in the test mode: 03-203, 205) Yes 4
No

Check if the connectors of the (high-speed/ low-speed) transport clutches are disconnected.

Check if the connector CN316 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the (high-speed/low-speed) transport clutches.

Replace the LGC board.

4 Feed roller Separation roller Pickup roller Transfer roller

Check the condition of the feed roller, separation roller and pickup roller of each paper source, and replace them if they are worn out.

Check the transport roller. Replace it if it is worn out.

Parts to be replaced Remark
Registration roller
LGC board
High-speed/low-speed transport clutches
Feed roller

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Parts to be replaced Remark
Separation roller
Pickup roller
Transfer roller

8

[E270] Bypass transport jam (Paper not reaching the registration sensor) [E280] ADU transport jam (Paper not reaching the registration sensor)

Classification Error content
Paper transport jam Jam not reaching the registration sensor

Proce dure Check item Result Measure Next Step
1 Open the Automatic duplexing unit. Is there paper in front of the registration sensor? Yes Remove the paper.
No 2
2 Is the registration sensor working?
(Perform the input check in the test mode: 03- [FAX]ON/[9]/[A] Yes 3
No

Check if the connector of the registration sensor is disconnected.

Check if the connector CN316 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the registration sensor.

Replace the LGC board.

3 Is the bypass feed clutch/ ADU clutch working? (Perform the output check in the test mode: 03-204/ 222) Yes 4
No

Check if the connector of the bypass feed clutch/ADU clutch is disconnected.

Check if the connector CN311 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the bypass feed clutch/ADU clutch.

Replace the LGC board.

4 Registration roller

Check the registration roller. Replace it if it is worn out.

Parts to be replaced Remark
Registration sensor.
LGC board
Bypass feed clutch
ADU clutch
Registration roller

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

[E220] Paper fed from the lower drawer not reaching the 1st transport sensor [E310] Paper fed from the PFP upper drawer not reaching the 1st transport sensor [E340] Paper fed from the PFP lower drawer not reaching the 1st transport sensor [E3D0] Paper fed from the LCF not reaching the 1st transport sensor

Classification Error content
Paper transport jam Jam not reaching the 1st transport sensor

Proce dure Check item Result Measure Next Step
1 Open the Automatic duplexing unit. Is there paper in front of the 1st transport sensor? Yes Remove the paper.
No 2
2 Is the 1st transport sensor working?
(Perform the input check in the test mode: 03- [FAX]OFF/[6]/[A]) Yes 3
No

Check if the connector of the 1st transport sensor is disconnected.

Check if the connector CN316 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the 1st transport sensor.

Replace the LGC board.

3 Are the (high-speed/low- speed) transport clutches working?
(Perform the output check in the test mode: 03-203, 205) Yes 4
No

Check if the connectors of the (high-speed/ low-speed) transport clutches are disconnected.

Check if the connector CN316 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the (high-speed/low-speed) transport clutches.

Replace the LGC board.

4 Feed roller Separation roller Pickup roller Transfer roller

Check the condition of the feed roller, separation roller and pickup roller of each paper source, and replace them if they are worn out.

Check the transport roller. Replace it if it is worn out.

Parts to be replaced Remark
1st transport sensor
LGC board
Feed roller
Separation roller
Pickup roller
Transfer roller

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

8

[E320] Paper fed from the PFP upper drawer not reaching the 2nd transport sensor [E350] Paper fed from the PFP lower drawer not reaching the 2nd transport sensor [E3E0] Paper fed from the LCF not reaching the 2nd transport sensor

Classification Error content
Paper transport jam Jam not reaching the 2nd transport sensor

Proce dure Check item Result Measure Next Step
1 Open the side cover. Is there paper in front of the 2nd transport sensor? Yes Remove the paper.
No 2
2 Is the 2nd transport sensor working?
(Perform the input check in the test mode: 03- [FAX]OFF/[7]/[A] Yes 3
No

Check if the connector of the 2nd transport sensor is disconnected.

Check if the connector CN316 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the 2nd transport sensor.

Replace the LGC board.

3 Is the PFP transport clutch working? (Perform the output check in the test mode: 03-225) Yes 4
No

Check if the connector of the PFP transport clutch is disconnected.

Check if any of the connectors CN241 and CN244 on the PFP board is disconnected.

Check if the connector CN318 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor patterns on the PFP board and LGC board are short circuited or open circuited.

Replace the PFP transport clutch.

Replace the PFP board.

Replace the LGC board.

4 Feed roller Separation roller] Pickup roller Transfer roller

Check the condition of the feed roller, separation roller and pickup roller of each paper source, and replace them if they are worn out.

Check the transport roller. Replace it if it is worn out.

Parts to be replaced Remark
2nd transport sensor.
LGC board
PFP transport clutch
PFP board
Feed roller
Separation roller
Pickup roller

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

Parts to be replaced Remark
Transfer roller

[E510] ADU stack jam (paper not reaching the ADU entrance sensor

Classification Error content
Paper transport jam (ADU section) Jam not reaching the ADU entrance sensor

Proce dure Check item Result Measure Next Step
1 Open the ADU. Is there any paper in front of the ADU entrance sensor? Yes Remove the paper.
No 2
2 Is the ADU entrance sensor working? (Perform the input check in the test mode: 03-[FAX]OFF/[1]/ [D]) Yes 3
No

Check if the connector of the ADU entrance sensor is disconnected.

Check if the connector CN311 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor patterns on the MOT board and LGC board are short circuited or open circuited. (e-STUDIO206L/256/306 / 207L/257/307)

Check if the conductor patterns on the MOT2 board and LGC board are short circuited or open circuited.

Replace the ADU entrance sensor.

Replace the LGC board.

(e-STUDIO356/456/506 / 357/457/507)

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

Proce dure Check item Result Measure Next Step
3 Is the exit motor (rotating in reverse) working? (Perform the output check in the test mode: 03-121/ 171): e-STUDIO206L/256/
306 / 207L/257/307
(Perform the output check in the test mode: 03-124/ 174): e-STUDIO356/456/
506 / e-STUDIO357/457/
507 Yes 4
No

Check if the connector of the exit motor is disconnected.

Check if the connector CN431 on the MOT board is disconnected.

Check if the connector CN405 on the MOT2 board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board and MOT board is short circuited or open circuited. (e-STUDIO206L/256/306 / 207L/257/307)

Check if the conductor pattern on the LGC board and MOT2 board is short circuited or open circuited. (e-STUDIO356/456/506 / 357/457/507)

Replace the exit motor.

Replace the MOT board. (e-STUDIO206L/ 256/356 / 207L/257/357)

Replace the MOT2 board. (e-STUDIO356/ 456/506 / 357/457/507)

Replace the LGC board.

(e-STUDIO206L/256/306 / 207L/257/307)
(e-STUDIO356/456/506 / 357/457/507)
4 ADU

Check the rollers in the ADU and the exit roller of the equipment. Replace them if they are worn out.

Parts to be replaced Remark
ADU entrance sensor
LGC board
Exit motor
ADU exit sensor
Exit board
LGC board
Rollers in the ADU
Exit roller

8

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

[E520] ADU transport jam (paper not reaching the ADU exit sensor

Classification Error content
Paper transport jam (ADU section) Jam not reaching the ADU exit sensor

Proce dure Check item Result Measure Next Step
1 Open the ADU. Is there any paper in front of the ADU exit sensor? Yes Remove the paper.
No 2
2 Is the ADU exit sensor working?
(Perform the input check in the test mode: 03- [FAX]OFF/[1]/[E]) Yes 3
No

Check if the connector of the ADU exit sensor is disconnected.

Check if the connector CN311 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor patterns on the LGC board are short circuited or open circuited.

Replace the ADU exit sensor.

Replace the LGC board.

3 Is the ADU motor working? (Perform the output check in the test mode: 03-119) Yes 4
No

Check if the connector of the ADU motor is disconnected.

Check if the connector CN402 and CN404 on the MOT/MOT2 board is disconnected.

Check if the connector CN303 on the LGC board is disconnected.

Check if the connector pins are disconnected and the harnesses are open circuited.

Check if the conductor pattern on the LGC board is short circuited or open circuited.

Replace the ADU exit sensor.

Replace the MOT/MOT2 board.

Replace the LGC board.

4 ADU

Check the rollers in the ADU. Replace them if they are worn out.

Parts to be replaced Remark
ADU exit sensor
LGC board
ADU exit sensor
MOT board
MOT2 board
Rollers in the ADU

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507 © 2011-2014 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING

8

[E570] Jam not reaching the reverse sensor [E580] Stop jam at the reverse sensor

Classification Error content
Paper transport jam Jam not reaching the reverse sensor Stop jam at the reverse sensor

Proce dure Check item Result Measure Next Step
1 Checking of paper

Open the ADU and remove paper if there is any on the transport path.

* If the error still occurs, check the following: 2
2 Is the reverse sensor working? (Perform the input check in the test mode: 03-[FAX]ON/[9]/[C]) Yes 3
No

Check if the connector pins are disconnected or the harnesses are open circuited between the reverse sensor and the connector CN304 on the LGC board. Correct if there is any abnormality.

Replace the reverse sensor.

Replace the LGC board.

3 Is the reverse motor working? (Perform the output check in the test mode: 03-123/173) Yes Check the exit roller. Replace it if it is worn out.
No

Check if the connector pins are disconnected or the harnesses are open circuited between the reverse motor and the connector CN304 on the LGC board (and also the connectors CN401 and CN406 on the MOT2 board). Correct if there is any abnormality.

Replace the reverse motor.

Replace the MOT2 board.

Replace the LGC board.

Parts to be replaced Remark
Reverse sensor
LGC board
Exit roller
Reverse motor
MOT2 board

© 2011-2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

Check item	Contents
Sensor check
Connector check
Harness check
Motor check
Board check

Parts to be replaced	Remark
Exit sensor
LGC board
Registration roller clutch
Registration roller

Parts to be replaced	Remark
Separation roller
Pickup roller
Transfer roller

Parts to be replaced	Remark
Registration sensor.
LGC board
Bypass feed clutch
ADU clutch
Registration roller

Parts to be replaced	Remark
1st transport sensor
LGC board
Feed roller
Separation roller
Pickup roller
Transfer roller

Parts to be replaced	Remark
2nd transport sensor.
LGC board
PFP transport clutch
PFP board
Feed roller
Separation roller
Pickup roller

Parts to be replaced	Remark
ADU entrance sensor
LGC board
Exit motor
ADU exit sensor
Exit board
LGC board
Rollers in the ADU
Exit roller

Parts to be replaced	Remark
Reverse sensor
LGC board
Exit roller
Reverse motor
MOT2 board

Toshiba e-STUDIO 307/357/457/507 Service Manual Part 1

John

Member

MULTIFUNCTIONAL DIGITAL SYSTEMS​

Error Code List​

8​

Jam​

8​

8​

8​

8​

Service call​

8​

8​

8​

8​

Error in Internet FAX / Scanning Function​

8​

8​

8​

8​

Printer function error​

8​

8​

TOSHIBA Remote monitoring system error (TopAccess related error)​

8​

MFP access error​

8​

Maintenance error​

8​

Network error​

8​

Error history​

8​

Diagnosis and Prescription for Each Error Code​

Check item​

Paper exit jam​

8​

Paper transport jam​

8​

8​

8​

8​

Similar threads

MULTIFUNCTIONAL DIGITAL SYSTEMS

Error Code List

8

Jam

8

8

8

8

Service call

8

8

8

8

Error in Internet FAX / Scanning Function

8

8

8

8

Printer function error

8

8

TOSHIBA Remote monitoring system error (TopAccess related error)

8

MFP access error

8

Maintenance error

8

Network error

8

Error history

8

Diagnosis and Prescription for Each Error Code

Check item

Paper exit jam

8

Paper transport jam

8

8

8

8