Ricoh MP4002/5002 service manual Part 22

[John]

Code	Meaning	Suggested Cause/Action
14-08	Data Send to SMTP Server Failed (5XX)	Failed to access the SMTP server because the transmission failed. SMTP server operating incorrectly Destination folder setting incorrect. Direct SMTP sending not operating correctly. Software application error.
14-09	Authorization Failed for Sending to SMTP Server	POP-Before-SMTP or SMTP authorization failed. Incorrect setting for file transfer
14-10	Addresses Exceeded	Number of broadcast addresses exceeded the limit for the SMTP server.
14-11	Buffer Full	The send buffer is full so the transmission could not be completed. Buffer is full due to using Scan-to-Email while the buffer is being used send mail at the same time.
14-12	Data Size Too Large	Transmission was cancelled because the detected size of the file was too large.
14-13	Send Cancelled	Processing is interrupted because the user pressed Stop.
14-14	Security Locked File Error	Update the software because of the defective software.
14-15	Mail Data Error	The transmitting a mail is interrupted via DCS due to the incorrect data. Update the software because of the defective software.
14-16	Maximum Division Number Error	When a mail is divided for the mail transmission and the division number of a mail are more than the specified number, the mail transmission is interrupted. Update the software because of the defective software.

Fax Option Type 5002 (D629)

Code	Meaning	Suggested Cause/Action
14-17	Incorrect Ticket	Update the software because of the defective software.
14-18	Access to MCS File Error	The access to MCS file is denied due to the no permission of access. Update the software because of the defective software.
14-20	SMTP Authentication error	Make sure the administrator's e-mail address is same as the SMTP authentication address or POP before SMTP address.
14-21	Transmission error of S/MIME	Register the correct user certificate and device certificate.
14-30	MCS File Creation Failed	Failed to create the MCS file because: The number of files created with other applications on the Document Server has exceeded the limit. HDD is full or not operating correctly. Software error.
14-31	UFS File Creation Failed	UFS file could not be created: Not enough space in UFS area to handle both Scan-to-Email and IFAX transmission. HDD full or not operating correctly. Software error.
14-32	Cancelled the Mail Due to Error Detected by NFAX	Error detected with NFAX and send was cancelled due to a software error.
14-33	No Mail Address For the Machine	Neither the mail address of the machine nor the mail address of the network administrator is registered.

Code	Meaning	Suggested Cause/Action
14-34	Address designated in the domain for SMTP sending does not exist	Operational error in normal mail sending or direct SMTP sending. Check the address selected in the address book for SMTP sending. Check the domain selection.
14-50	Mail Job Task Error	Due to an FCU mail job task error, the send was cancelled: Address book was being edited during creation of the notification mail. Software error.
14-51	UCS Destination Download Error	Not even one return notification can be downloaded: The address book was being edited. The number for the specified destination does not exist (it was deleted or edited after the job was created).
14-60	Send Cancel Failed	The cancel operation by the user failed to cancel the send operation.
14-61	Notification Mail Send Failed for All Destinations	All addresses for return notification mail failed.
14-62	Transmission Error due to the existence of zero line page	When the 0 line page exists in received pages with G3 communication, the transmission is interrupted.
15-01	POP3/IMAP4 Server Not Registered	At startup, the system detected that the IP address of the POP3/IMAP4 server has not been registered in the machine.
15-02	POP3/IMAP4 Mail Account Information Not Registered	The POP3/IMAP4 mail account has not been registered.
15-03	Mail Address Not Registered	The mail address has not been registered.
15-10	DCS Mail Receive Error	Error other than 15-11 to 15-18.

Fax Option Type 5002 (D629)

Code	Meaning	Suggested Cause/Action
15-11	Connection Error	The DNS or POP3/IMAP4 server could not be found: The IP address for DNS or POP3/IMAP4 server is not stored in the machine. The DNS IP address is not registered. Network not operating correctly.
15-12	Authorization Error	POP3/IMAP4 send authorization failed: Incorrect IFAX user name or password. Access was attempted by another device, such as the PC. POP3/IMAP4 settings incorrect.
15-13	Receive Buffer Full	Occurs only during manual reception. Transmission cannot be received due to insufficient buffer space. The buffer is being used for mail send or Scan-to-Email.
15-14	Mail Header Format Error	The mail header is not standard format. For example, the Date line description is incorrect.
15-15	Mail Divide Error	The e-mail is not in standard format. There is no boundary between parts of the e-mail, including the header.
15-16	Mail Size Receive Error	The mail cannot be received because it is too large.
15-17	Receive Timeout	May occur during manual receiving only because the network is not operating correctly.
15-18	Incomplete Mail Received	Only one portion of the mail was received.
15-31	Final Destination for Transfer Request Reception Format Error	The format of the final destination for the transfer request was incorrect.

Code	Meaning	Suggested Cause/Action
15-39	Send/Delivery Destination Error	The transmission cannot be delivered to the final destination: Destination file format is incorrect. Could not create the destination for the file transmission.
15-41	SMTP Receive Error	Reception rejected because the transaction exceeded the limit for the “Auth. E-mail RX” setting.
15-42	Off Ramp Gateway Error	The delivery destination address was specified with Off Ramp Gateway OFF.
15-43	Address Format Error	Format error in the address of the Off Ramp Gateway.
15-44	Addresses Over	The number of addresses for the Off Ramp Gateway exceeded the limit of 30.
15-61	Attachment File Format Error	The attached file is not TIFF format.
15-62	TIFF File Compatibility Error	Could not receive transmission due to: Resolution error Image of resolution greater than 200 dpi without extended memory. Resolution is not supported. Page size error The page size was larger than A3. Compression error File was compressed with other than MH, MR, or MMR.
15-63	TIFF Parameter Error	The TIFF file sent as the attachment could not be received because the TIFF header is incorrect: The TIFF file attachment is a type not supported. The TIFF file attachment is corrupted. Software error.

Fax Option Type 5002 (D629)

Code	Meaning	Suggested Cause/Action
15-64	TIFF Decompression Error	The file received as an attachment caused the TIFF decompression error: The TIFF format of the attachment is corrupted. Software error.
15-71	Not Binary Image Data	The file could not be received because the attachment was not binary image data.
15-73	MDN Status Error	Could not find the Disposition line in the header of the Return Receipt, or there is a problem with the firmware.
15-74	MDN Message ID Error	Could not find the Original Message ID line in the header of the Return Receipt, or there is a problem with the firmware.
15-80	Mail Job Task Read Error	Could not receive the transmission because the destination buffer is full and the destination could not be created (this error may occur when receiving a transfer request or a request for notification of reception).
15-81	Repeated Destination Registration Error	Could not repeat receive the transmission because the destination buffer is full and the destination could not be created (this error may occur when receiving a transfer request or a request for notification of reception).
15-91	Send Registration Error	Could not receive the file for transfer to the final destination: The format of the final destination or the transfer destination is incorrect. Destinations are full so the final and transfer destinations could not be created.

Code	Meaning	Suggested Cause/Action
15-92	Memory Overflow	Transmission could not be received because memory overflowed during the transaction.
15-93	Memory Access Error	Transaction could not complete due to a malfunction of SAF memory.
15-94	Incorrect ID Code	The machine rejected an incoming e-mail for transfer request, because the ID code in the incoming e-mail did not match the ID code registered in the machine.
15-95	Transfer Station Function	The machine rejected an incoming e-mail for transfer because the transfer function was unavailable.
22-00	Original length exceeded the maximum scan length	Divide the original into more than one page. Check the resolution used for scanning. Lower the scan resolution if possible. Add optional page memory.
22-01	Memory overflow while receiving	Wait for the files in the queue to be sent. Delete unnecessary files from memory. Transfer the substitute reception files to an another fax machine, if the machine’s printer is busy or out of order. Add an optional SAF memory card or hard disk.
22-02	Tx or rx job stalled due to line disconnection at the other end	The job started normally but did not finish normally; data may or may not have been received fully. Restart the machine.
22-04	The machine cannot store received data in the SAF	Update the ROM Replace the FCU.
22-05	No G3 parameter confirmation answer	Defective FCU board or firmware.

Fax Option Type 5002 (D629)

Code	Meaning	Suggested Cause/Action
23-00	Data read timeout during construction	Restart the machine. Replace the FCU.
25-00	The machine software resets itself after a fatal transmission error occurred	Update the ROM Replace the FCU.
F0-xx	V.34 modem error	Replace the FCU.
F6-xx	SG3 modem error	Update the SG3 modem ROM. Replace the SG3 board. Check for line noise or other line problems. Try communicating another V.8/V.34 fax.

Fax Option Type 5002 (D629)

1. IFAX TROUBLESHOOTING​

   
   Use the following procedures to determine whether the machine or another part of the network is causing the problem.
   
   

   Communication Route	Item	Action [Remarks]
   General LAN	1. Connection with the LAN
   2. LAN activity	Check that other devices connected to the LAN can communicate through the LAN.
   Between IFAX and PC	1. Network settings on the PC
   2. Check that PC can connect with the machine	[At the MS-DOS prompt, type ping then the IP address of the machine, then press Enter.]
   3. LAN settings in the machine	[Use the “Network” function in the User Tools. If there is an IP address conflict, inform the administrator.]

   • Check that the LAN cable is connected to the machine.
   • Check that the LEDs on the hub are lit.
   • Check the network settings on the PC. [Is the IP address registered in the TCP/IP properties in the network setup correct? Check the IP address with the administrator of the network.]
   • Use the “ping” command on the PC to contact the machine.
   • Check the LAN parameters
   • Check if there is an IP address conflict with other PCs.

   • Communication Route	Item	Action [Remarks]
     Between machine and e-mail server	1. LAN settings in the machine	[Use the “Network” function in the User Tools. If there is an IP address conflict, inform the administrator.]
     2. E-mail account on the server	[Ask the administrator to check.]
     3. E-mail server	[Ask the administrator to check. Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.]
     Between e-mail server and internet	1. E-mail account on the Server	[Ask the administrator to check.]

   • Check the LAN parameters
   • Check if there is an IP address conflict with other PCs.
   • Make sure that the machine can log into the e-mail server.
   • Check that the account and password stored in the server are the same as in the machine.
   • Make sure that the client devices which have an account in the server can send/receive e-mail.
   • Make sure that the PC can log into the e-mail server.
   • Check that the account and password stored in the server are the same as in the machine.

   • Communication Route	Item	Action [Remarks]
     	2. E-mail server	[Ask the administrator to check. Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.]
     3. Destination e-mail address
     4. Router settings	[Ask the administrator of the server to check.]
     5. Error message by e-mail from the network of the destination.

   • Make sure that the client devices which have an account in the server can send/receive e-mail.
   • Make sure that the e-mail address is actually used.
   • Check that the e-mail address contains no incorrect characters such as spaces.
   • Use the “ping” command to contact the router.
   • Check that other devices connected to the router can sent data over the router.
   • Check whether e-mail can be sent to another address on the same network, using the application e-mail software.
   • Check the error e-mail message. [Inform the administrator of the LAN.]
   • Fax Option Type 5002 (D629)
     
   
   
   

2. IP-FAX TROUBLESHOOTING​

   1. IP-FAX TRANSMISSION​

      
      

      Cannot send by IP Address/Host Name​

      
      

      Check Point	Action
      1	LAN cable connected?	Check the LAN cable connection.
      2	Specified IP address/host name correct?	Check the IP address/host name.
      3	Firewall/NAT is installed?	Cannot breach the firewall. Send by using another method (Fax, Internet Fax)
      4	Transmission sent manually?	Manual sending not supported.
      5	IP address of local machine registered?	Register the IP address.
      6	Remote terminal port number setting other than 1720 (when using H.323) or 5060 (when using SIP)?	Send by specifying the port number.
      7	Specified port number correct?	Confirm the port number of the remote fax.
      8	DNS server registered when host name specified?	Contact the network administrator.
      9	Remote fax a T.38 terminal?	Check whether the remote fax is a T38 terminal.
      10	Remote fax switched off or busy?	Check that the remote fax is switched on.
      11	Network bandwidth too narrow?	Request the network administrator to increase the bandwidth.
      Raise the delay level. IPFAX SW 01 Bit 0 to 3

      		IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1.
      12	Remote fax cancelled transmission?	Check whether the remote fax cancelled the transmission.

      Fax Option Type 5002 (D629)
      
      

      Cannot send via VoIP Gateway​

      
      

      Check Point	Action
      1	LAN cable connected?	Check the LAN cable connection.
      2	VoIP Gateway T.38 standard?	Contact the network administrator.
      3	VoIP Gateway installed correctly?	Contact the network administrator.
      4	VoIP Gateway power switched on?	Contact the network administrator.
      5	Is the IP address/host name of the specified Gateway correct?	Check the IP address/host name.
      6	Number of the specified fax correct?	Check the remote fax number.
      7	Firewall/NAT is installed?	Cannot breach the firewall. Send by using another method (Fax, Internet Fax)
      8	Transmission sent manually?	Manual sending not supported.
      9	IP address of local fax registered?	Register the IP address.
      10	DNS registered when host name specified?	Contact the network administrator.
      11	Remote fax a G3 fax?	Check that the remote fax is a G3 fax.
      12	G3 fax is connected to VoIP gateway?	Check that G3 fax is connected.
      13	Remote G3 fax turned on?	Check that G3 fax is switched on.
      14	Network bandwidth too narrow?	Request the network administrator to increase the bandwidth.
      Raise the network delay level. IPFAX SW 01 Bit 0 to 3
      IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1.

      Fax Option Type 5002 (D629)
      
      

      Cannot send by Alias Fax number.​

      
      

      Check Point	Action
      1	LAN cable connected?	Check the LAN cable connection.
      2	Number of specified Alias fax correct?	Confirm the Alias of the remote fax. Error Code: 13-14
      3	Firewall/NAT installed?	Cannot breach the firewall. Send by using another method (Fax, Internet Fax)
      4	Transmission sent manually?	Manual sending not supported.
      5	Gatekeeper/SIP server installed correctly?	Contact the network administrator.
      6	Gatekeeper/SIP server power switched on?	Contact the network administrator.
      7	IP address/host name of Gatekeeper/SIP server correct?	Check the IP address/host name.
      8	DNS server registered when Gatekeeper/SIP server host name specified?	Contact the network administrator.
      9	Enable H.323/Enable SIP SW is set to on?	Check the settings. See User Parameter SW 34 Bit 0/SW 34 Bit 1
      10	IP address of local fax registered?	Register the IP address of the local fax.
      11	Alias number of local fax registered?	Register the Alias number of the local fax.
      12	Remote fax registered in Gatekeeper?	Contact the network administrator.
      13	Remote fax a T.38 terminal?	Check whether the remote fax is a T38 terminal.
      14	Remote fax switched off or busy?	Contact the network administrator.

      15	Network bandwidth too narrow?	Request the system administrator to increase the bandwidth.
      Raise the delay level. IPFAX SW 01 Bit 0 to 3
      Lower the modem transmission baud rate. IPFAX SW 05
      16	Remote fax cancelled transmission?	Check whether the remote fax cancelled the transmission.

      Fax Option Type 5002 (D629)
      
      

   2. IP-FAX RECEPTION​

Cannot receive via IP Address/Host Name.​

Check Point	Action
1	LAN cable connected?	Check the LAN cable connection.
2	Firewall/NAT is installed?	Cannot breach the firewall. Send by using another method (Fax, Internet Fax)
3	IP address of local fax registered?	Register the IP address.
4	Port number specified at remote sender fax (if required)?	Request the sender to specify the port number.
5	Specified port number correct (if required)?	Request the sender to check the port number.
6	DNS server registered when host name specified on sender side?	Contact the network administrator. The sender machine displays this error code if the sender fax is a Ricoh model.
7	Network bandwidth too narrow?	Request the system administrator to increase the bandwidth.
Lower the start modem reception baud rate on the receiving side. IPFAX SW06
8	Remote fax cancelled transmission?	Check whether the remote fax cancelled the transmission.

Cannot receive by VoIP Gateway.​

Check Point	Action
1	LAN cable connected?	Check the LAN cable connection.
2	Firewall/NAT is installed?	Cannot breach the firewall. Request the remote fax to send by using another method (Fax, Internet Fax)
3	VoIP Gateway installed correctly?	Contact the network administrator.
4	VoIP Gateway power switched on?	Contact the network administrator.
5	IP address/host name of specified VoIP Gateway correct on sender’s side?	Request the remote fax to check the IP address/host name.
6	DNS server registered when host name specified on sender side?	Contact the network administrator.
7	Network bandwidth too narrow?	Request the network administrator to increase the bandwidth.
8	G3 fax connected?	Check that G3 fax is connected.
9	G3 fax power switched on?	Check that G3 fax is switched on.

Fax Option Type 5002 (D629)

Cannot receive by Alias Fax number.​

Check Point	Action
1	LAN cable connected?	Check the LAN cable connection.
2	Firewall/NAT is installed?	Cannot the breach firewall. Request the remote fax to send by using another method (Fax, Internet Fax)
3	Gatekeeper/SIP server installed correctly?	Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model.
4	Power to Gatekeeper/SIP server switched on?	Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model.
5	IP address/host name of Gatekeeper/SIP server correct on the sender’s side?	Request the sender to check the IP address/host name. The sender machine displays this error code when the sender fax is a Ricoh model.
6	DNS server registered when Gatekeeper/SIP server host name specified on sender’s side?	Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model.
7	Enable H.323/Enable SIP SW is set to on?	Request the sender to check the settings. User Parameter SW 34 Bit 0/SW 34 Bit 1 Only if the remote sender fax is a Ricoh fax.

8	Local fax IP address registered?	Register the IP address.
9	Local fax Alias number registered?	Register the Alias number.
10	Network bandwidth too narrow?	Request the system administrator to increase the bandwidth.
Lower the start modem reception baud rate on the receiving side. IPFAX SW06
11	Remote fax cancelled transmission?	Check whether the remote fax cancelled the transmission.
12	Local fax registered in Gatekeeper/SIP server?	Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model.

Fax Option Type 5002 (D629)

1. SERVICE TABLES​

   1. CAUTIONS​

      
      
      
      • Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.
        
        
      • The main power LED lights or flashes while the platen cover or ARDF is open, while the main machine is communicating with a facsimile or the network server, or while the machine is accessing the hard disk or memory for reading or writing data.

   2. SERVICE PROGRAM TABLES​

1. 1. SP1-XXX (BIT SWITCHES)​

      
      Bit Switches
      
      

      1	Mode No.	Function
      101	System Switch
      001 – 032	00 – 1F	Change the bit switches for system settings for the fax option "System Switches" in "Bit Switches - 1"
      102	Ifax Switch
      001 – 016	00 – 0F	Change the bit switches for internet fax settings for the fax option "I-Fax Switches" in "Bit Switches - 2"
      103	Printer Switch
      001 – 016	00 – 0F	Change the bit switches for printer settings for the fax option "Printer Switches" in "Bit Switches - 2"
      104	Communication Switch
      001 – 032	00 – 1F	Change the bit switches for communication settings for the fax option "Communication Switches" in "Bit Switches - 3"
      105	G3-1 Switch
      001 – 016	00 – 0F	Change the bit switches for the protocol settings of the standard G3 board "G3 Switches" in "Bit Switches - 4"
      106	G3-2 Switch
      001 – 016	00 – 0F	Change the bit switches for the protocol settings of the optional G3 board "G3-2 and G3-3 Switches" in "Bit Switches - 5"

      107	G3-3 Switch
      001 – 016	00 – 0F	Change the bit switches for the protocol settings of the optional G3 board "G3-2 and G3-3 Switches" in "Bit Switches - 5"
      108	G4 Internal Switch
      001 – 032	00 – 1F	Not used (Do not change the bit switches)
      109	G4 Parameter Switch
      001 – 016	00 – 0F	Not used (Do not change the bit switches)
      111	IP fax Switch
      001 – 016	00 – 0F	Change the bit switches for optional IP fax parameters "IP Fax Switches" in "Bit Switches - 6"

      
      Fax Option Type 5002 (D629)
      
      

   2. SP2-XXX (RAM DATA)​

      
      

      2	Mode No.	Function
      101	RAM Read/Write
      001		Change RAM data for the fax board directly. p.164 "Service RAM Addresses"
      102	Memory Dump
      001	G3-1 Memory Dump	Print out RAM data for the fax board. p.164 "Service RAM Addresses"
      002	G3-2 Memory Dump	Print out RAM data for the optional SG3 board.
      003	G3-3 Memory Dump	Print out RAM data for the optional SG3 board.
      004	G4 Memory Dump	Not used
      103	G3-1 NCU Parameters

      	001 – 023	CC, 01 – 22	NCU parameter settings for the standard G3 board. p.140 "NCU Parameters"
      104	G3-2 NCU Parameters
      001 – 023	CC, 01 – 22	NCU parameter settings for the optional G3 board. p.140 "NCU Parameters"
      105	G3-3 NCU Parameters
      001 – 023	CC, 01 – 22	NCU parameter settings for the optional G3 board. p.140 "NCU Parameters"

      Fax Option Type 5002 (D629)
      
      

   3. SP3-XXX (TEL LINE SETTINGS)​

      
      

      3	Mode No.	Function
      101	Service Station
      001	Fax Number	Enter the fax number of the service station.
      002	Select Line	Select the line type.
      102	Serial Number
      000		Enter the fax unit’s serial number.
      103	PSTN-1 Port Settings
      001	Select Line	Select the line type setting for the G3-1 line. If the machine is installed on a PABX line, select “PABX”, “PABX(GND)” or “PABX(FLASH)”.
      002	PSTN Access Number	Enter the PSTN access number for the G3-1 line.
      003	Memory Lock Disabled	Not used
      104	PSTN-2 Port Settings
      001	Select Line	Select the line setting for the G3-2 line. If the machine is installed on a PABX line, select “PABX”, “PABX(GND)” or “PABX(FLASH)”.
      002	PSTN Access Number	Enter the PSTN access number for the G3-2 line.
      003	Memory Lock Disabled	Not used
      004	Transmission Disabled	If you turn this SP on, the machine does not send any fax messages on the G3-2 line.

      
      

      105	PSTN-3 Port Settings
      001	Select Line	Select the line setting for the G3-3 line. If the machine is installed on a PABX line, select “PABX”, “PABX(GND)” or “PABX(FLASH)”.
      002	PSTN Access Number	Enter the PSTN access number for the G3-3 line.
      003	Memory Lock Disabled	Not used
      004	Transmission Disabled	If you turn this SP on, the machine does not send any fax messages on the G3-3 line.
      106	ISDN Port Settings
      001	Select Line	Not used (Do not change the settings.)
      002	PSTN Access Number
      003	Memory Lock Disabled
      106	004	Transmission Disabled
      107	IPFAX Port Settings
      001	H323 Port	Sets the H323 port number.
      002	SIP Port	Sets the SIP port number.
      003	RAS Port	Sets the RAS port number.
      004	Gatekeeper port	Sets the Gatekeeper port number.
      005	T.38 Port	Sets the T.38 port number.
      006	SIP Server Port	Sets the SIP port number.
      007	IPFAX Protocol Priority	Select "H323" or "SIP".

      201	FAX SW
      001 – 032	00 – 1F

      
      Fax Option Type 5002 (D629)
      
      

   4. SP4-XXX (ROM VERSIONS)​

      
      

      4	Mode No.	Function
      101	001	FCU ROM Version	Displays the FCU ROM version.
      102	001	Error Codes	Displays the latest 64 fax error codes.
      103	001	G3-1 ROM Version	Displays the G3-1 modem version.
      104	001	G3-2 ROM Version	Displays the G3-2 modem version.
      105	001	G3-3 ROM Version	Displays the G3-3 modem version.
      106	001	G4 ROM Version	Not used (Do not change the settings.)

   5. SP5-XXX (RAM CLEAR)​

      
      

      5	Mode No.	Function
      101	Initialize SRAM (Except Secure)
      000	Initializes the bit switches and user parameters, user data in the SRAM, files in the SAF memory, and clock.
      102	Erase All Files
      000	Erases all files stored in the SAF memory.
      103	Reset Bit Switches (Except Secure)
      000	Resets the bit switches and user parameters.
      104	Factory Setting
      000	Resets the bit switches and user parameters, user data in the SRAM and files in the SAF memory.
      105	Reset All Bit Switches
      000	Resets all the current bit switch settings.
      106	Reset Security Bit Switches
      000	Resets only the security bit switches. If you select automatic output/display for the user parameter switches, the security settings are initialized.

      Fax Option Type 5002 (D629)
      
      

   6. SP6-XXX (REPORTS)​

      
      

      6	Mode No.	Function
      101	System Parameter List
      000	-	Touch the “ON” button to print the system parameter list.
      102	Service Monitor Report
      000	-	Touch the “ON” button to print the service monitor report.
      103	G3 Protocol Dump List
      001	G3 All Communications	Prints the protocol dump list of all communications for all G3 lines.
      002	G3-1 (All Communications)	Prints the protocol dump list of all communications for the G3-1 line.
      003	G3-1 (1 Communication)	Prints the protocol dump list of the last communication for the G3-1 line.
      004	G3-2 (All Communications)	Prints the protocol dump list of all communications for the G3-2 line.
      005	G3-2 (1 Communication)	Prints the protocol dump list of the last communication for the G3-2 line.
      006	G3-3 (All Communications)	Prints the protocol dump list of all communications for the G3-3 line.
      007	G3-3 (1 Communication)	Prints the protocol dump list of the last communication for the G3-3 line.

      
      

      104	G4 Protocol Dump List
      001	Dch + Bch 1	Not used (Do not change the settings.)
      002	Dch
      003	Bch 1 Link Layer
      004	Dch Link Layer
      005	Dch +Bch 2
      006	Bch 2 Link Layer
      105	All Files print out
      000	-	Prints out all the user files in the SAF memory, including confidential messages.
      106	Journal Print out
      001	All Journals	The machine prints all the communication records on the report.
      002	Specified Date	The machine prints all communication records after the specified date.

      • Do not use this function, unless the customer is having trouble printing confidential messages or recovering files stored using the memory lock feature.
      • Fax Option Type 5002 (D629)
        
      
      
      

      107	Log List Print out
      001	All log files	These log print out functions are for designer use only.
      002	Printer
      003	SC/TRAP Stored
      004	Decompression
      005	Scanner
      006	JOB/SAF
      007	Reconstruction
      008	JBIG
      009	Fax Driver
      010	G3CCU
      011	Fax Job
      012	CCU
      013	Scanner Condition
      108	IP Protocol Dump List
      001	All Communications	Prints the protocol dump list of all communications for the IP fax line.
      002	1 Communication	Prints the protocol dump list of the last communication for the IP fax line.

   7. SP7-XXX (TESTS)​

      These are the test modes for PTT approval.
      
      

      7	Function
      101	G3-1 Modem Tests
      102	G3-1 DTMF Tests
      103	Ringer Test
      104	G3-1 V34 (S2400baud)
      105	G3-1 V34 (S2800baud)
      106	G3-1 V34 (S3000baud)
      107	G3-1 V34 (S3200baud)
      108	G3-1 V34 (S3429baud)
      109	Recorded Message Test
      110	G3-2 Modem Tests
      111	G3-2 DTMF Tests
      112	G3-2 V34 (S2400baud)
      113	G3-2 V34 (S2800baud)
      114	G3-2 V34 (S3000baud)
      115	G3-2 V34 (S3200baud)
      116	G3-2 V34 (S3429baud)
      117	G3-3 Modem Tests
      118	G3-3 DTMF Tests
      119	G3-3 V34 (S2400baud)
      120	G3-3 V34 (S2800baud)
      121	G3-3 V34 (S3000baud)

      122	G3-3 V34 (S3200baud)
      123	G3-3 V34 (S3429baud)
      124	IG3-1 Modem Tests - Not used
      125	IG3-1 DTMF Tests - Not used
      126	IG3-1 V34 (S2400baud) - Not used
      127	IG3-1 V34 (S2800baud) - Not used
      128	IG3-1 V34 (S3000baud) - Not used
      129	IG3-1 V34 (S3200baud) - Not used
      130	IG3-1 V34 (S3429baud) - Not used
      131	IG3-2 Modem Tests - Not used
      132	IG3-2 DTMF Tests - Not used
      133	IG3-2 V34 (S2400baud) - Not used
      134	IG3-2 V34 (S2800baud) - Not used
      135	IG3-2 V34 (S3000baud) - Not used
      136	IG3-2 V34 (S3200baud) - Not used
      137	IG3-2 V34 (S3429baud) - Not used

      Fax Option Type 5002 (D629)
      

2. BIT SWITCHES - 1​

   
   
   
   • Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
   • Default settings for bit switches are not listed in this manual. Refer to the System Parameter List printed by the machine.
     

   1. SYSTEM SWITCHES​

System Switch 00 (SP No. 1-101-001)
No	Function	Comments
	Dedicated transmission	Set this bit to 1 before changing any dedicated
0	parameter programming 0: Disabled	transmission parameters. This setting is automatically reset to "0" after
	1: Enabled	turning off and on.
1	Not used	Do not change
2	Technical data printout on the Journal 0: Disabled 1: Enabled	1: Instead of the personal name, the following data are listed on the Journal for each G3 communication.

	Example: (1): EQM value (Line quality data). A larger number means more errors. (2): Symbol rate (V.34 only) (3): Final modem type used (4): Starting data rate (for example, 288 means 28.8 kbps) (5): Final data rate (6): Rx revel (see below for how to read the rx level) (7): Total number of error lines that occurred during non-ECM reception. (8): Total number of burst error lines that occurred during non-ECM reception. EQM and rx level are fixed at "FFFF" in tx mode. The seventh and eighth numbers are fixed at "00" for transmission records and ECM reception records.
	Rx level calculation Example: The four-digit hexadecimal value (N) after "L" indicates the rx level. The high byte is given first, followed by the low byte. Divide the decimal value of N by -16 to get the rx level. In the above example, the decimal value of N (= 0100 [H]) is 256. So, the actual rx level is 256/-16 = -16 dB
3	Not used	Do not change this setting.
4	Line error mark print 0: OFF, 1: ON (print)	When "1" is selected, a line error mark is printed on the printout if a line error occurs during reception. This shows error locations when ECM is turned off.
5	G3/G4 communication parameter display 0: Disabled 1: Enabled	This is a fault-finding aid. The LCD shows the key parameters (see "G3 Communication Parameters" below this table). This is normally disabled because it cancels the CSI display for the user. Be sure to reset this bit to "0" after testing.

Fax Option Type 5002 (D629)

6	Protocol dump list output after each communication 0: Off 1: On	This is only used for communication troubleshooting. It shows the content of the transmitted facsimile protocol signals. Always reset this bit to 0 after finishing testing. If system switch 09 bit 6 is at "1", the list is only printed if there was an error during the communication.
7	Not used	Do not change the setting.

G3 Communication Parameters

Modem rate	336: 33600 bps 168: 16800 bps 312: 31200 bps 144: 14400 bps 288: 28800 bps 120: 12000 bps 264: 26400 bps 96: 9600 bps 240: 24000 bps 72: 7200 bps 216: 21600 bps 48: 4800 bps 192: 19200 bps 24: 2400 bps
Resolution	S: Standard (8 x 3.85 dots/mm) D: Detail (8 x 7.7 dots/mm) F: Fine (8 x 15.4 dots/mm) SF: Superfine (16 x 15.4 dots/mm) 21: Standard (200 x 100 dpi) 22: Detail (200 x 200 dpi) 44: Superfine (400 x 400 dpi)
Compression mode	MMR: MMR compression MR: MR compression MH: MH compression JBO: JBIG compression (Optional mode) JBB: JBIG compression (Basic mode)
Communication mode	ECM: With ECM NML: With no ECM

Width and reduction	A4: A4 (8.3"), no reduction B4: B4 (10.1"), no reduction A3: A3 (11.7"), no reduction
I/O rate	0: 0 ms/line 5: 5 ms/line 10: 10 ms/line 20: 20 ms/line 25: 2.5 ms/line 40: 40 ms/line "40" is displayed while receiving a fax message using AI short protocol.

Fax Option Type 5002 (D629)

System Switch 01 - Not used (Do not change the factory settings.)

System Switch 02 (SP No. 1-101-003)
No	Function	Comments
0	Not used	Do not change these settings.
2	Forced reset after transmission stalls 0: Off 1: On	With this setting on, the machine resets itself automatically if a transmission stalls and fails to complete the job.
3	Not used	Do not change these settings.
4	File retention time 0: Depends on User Parameter 24 [18(H)] 1: No limit	1: A file that had a communication error will not be erased unless the communication is successful.
5	Not used	Do not change this setting.
6-7	Memory read/write by RDS	(0,0): All RDS systems are always locked out. (0,1), (1,0): Normally, RDS systems are locked out, but the user can temporarily switch RDS on to allow RDS operations to take place. RDS will automatically be locked out again after a certain time, which is stored in System Switch 03. Note that if an RDS operation takes place, RDS will not switch off until this time limit has expired. (1,1): At any time, an RDS system can access the machine.
Bit 7	Bit 6	Setting
0	0	Always disabled
0	1	User selectable
1	0	User selectable
1	1	Always enabled

Fax Option Type 5002 (D629)

System Switch 03 (SP No. 1-101-004)
No	Function	Comments
0 to 7	Length of time that RDS is temporarily switched on when bits 6 and 7 of System Switch 02 are set to "User selectable"	00 - 99 hours (BCD). This setting is only valid if bits 6 and 7 of System Switch 02 are set to "User selectable". The default setting is 24 hours.

System Switch 04 (SP No. 1-101-005)
No	Function	Comments
0-2	Not used	Do not change these settings.
		1: Each Quick/Speed dial number on the list is
	Printing dedicated tx	printed with the dedicated tx parameters (10
	parameters on Quick/Speed	bytes each).
3	Dial Lists	The first 10 bytes of data are the programmed
	0: Disabled	dedicated tx parameters; 34 bytes of data are
	1: Enabled	printed (the other 24 bytes have no use for
		service technicians).
4-7	Not used	Do not change these settings.

System Switch 05 - Not used (Do not change the factory settings.)

System Switch 06 - Not used (Do not change the factory settings.)

System Switch 07 - Not used (Do not change the factory settings.)

System Switch 08 - Not used (Do not change the factory settings.)

System Switch 09 (SP No. 1-101-010)
No	Function	Comments
0	Addition of image data from confidential transmissions on the transmission result report 0: Disabled 1: Enabled	If this feature is enabled, the top half of the first page of confidential messages will be printed on transmission result reports.
1	Print timing of communication reports on the Journal when no image data was exchanged. 0: After DCS/NSS communication (default), 1: After polling	0: The Journal is printed only when image data is sent. 1: The Journal is printed when any data is sent.
2	Automatic error report printout 0: Disabled 1: Enabled	0: Error reports will not be printed. 1: Error reports will be printed automatically after failed communications.
3	Printing of the error code on the error report 0: No 1: Yes	1: Error codes are printed on the error reports. This can be used for detecting an error which occurs rarely.
4	Not used	Do not change this setting.
5	Power failure report 0: Disabled 1: Enabled (default)	1: A power failure report will be automatically printed after the power is switched on if a fax message disappeared from the memory when the power was turned off last. NOTE: If "0" is selected, no reports are printed and no one may recognize that fax data is gone due to a power failure.

6	Conditions for printing the protocol dump list 0: Print for all communications 1: Print only when there is a communication error	This switch becomes effective only when system switch 00 bit 6 is set to 1. 1: Set this bit to 1 when you wish to print a protocol dump list only for communications with errors. NOTE: The memory size is limited. Use this bit switch only when some log reports are necessary.
	Priority given to various types of
	remote terminal ID when	This bit determines which set of priorities the
	printing reports	machine uses when listing remote terminal
7	0: RTI > CSI > Dial label > Tel.	names on reports.
	number	Dial Label: The name stored, by the user, for
	1: Dial label > Tel. number > RTI	the Quick/Speed Dial number.
	> CSI

Fax Option Type 5002 (D629)

System Switch 0A (SP No. 1-101-011)
No	Function	Comments
0	Automatic port selection 0: Disabled, 1: Enabled	When "1" is selected, a suitable port is automatically selected if the selected port is not used. NOTE: This bit is useful if all communication lines at a customer site are not the same quality
1-3	Not used	Do not change these settings.
4	Dialing on the ten-key pad when the external telephone is off-hook 0: Disabled 1: Enabled	0: Prevents dialing from the ten-key pad while the external telephone is off-hook. Use this setting when the external telephone is not by the machine, or if a wireless telephone is connected as an external telephone. 1: The user can dial on the machine's ten-key pad when the handset is off-hook.
5	On hook dial 0: Disabled 1: Enabled	0: On hook dial is disabled.

6-7

Not used

Do not change the factory settings

System Switch 0B - Not used (Do not change the factory settings.)

System Switch 0C - Not used (Do not change the factory settings.)

System Switch 0D - Not used (Do not change the factory settings.)

System Switch 0E (SP No. 1-101-015)
No	Function	Comments
0-1	Not used	Do not change the settings.
2	Enable/disable for direct sending selection 0: Direct sending off 1: Direct sending on	Direct sending cannot operate when the capture function is on during sending. Setting this switch to "1" enables direct sending without capture. Setting this switch to "0" masks the direct sending function on the operation panel so direct sending with ScanRouter cannot be selected.
3	Action when the external handset goes off-hook 0: Manual tx and rx operation 1: Memory tx and rx operation (the display remains the same)	0: Manual tx is possible while the external handset is off-hook. However, manual tx during handset off-hook may not be sent to a correct direction. Manual tx is not possible. 1: The display stays in standby mode even when the external handset is used, so that other people can use the machine for memory tx operation. Note that manual tx and rx are not possible with this setting.
4-7	Not used	Do not change these settings.

Fax Option Type 5002 (D629)

System Switch 0F (SP No. 1-101-016)
No	Function	Comments
0 to 7	Country/area code for functional settings (Hex)	This country/area code determines the factory settings of bit switches and RAM addresses. However, it has no effect on the NCU parameter settings and communication parameter RAM addresses. Cross reference NCU country code: SP No. 2-103-001 for G3-1 SP No. 2-104-001 for G3-2 SP No. 2-105-001 for G3-3
00: France	12: Asia
01: Germany	13: Japan
02: UK	14: Hong Kong
03: Italy	15: South Africa
04: Austria	16: Australia
05: Belgium	17: New Zealand
06: Denmark	18: Singapore
07: Finland	19: Malaysia
08: Ireland	1A: China
09: Norway	1B: Taiwan
0A: Sweden	1C: Korea
0B: Switz.	1D: Brazil
0C: Portugal	20: Turkey
0D: Holland	21: Greece
0E: Spain	22: Hungary
0F: Israel	23: Czech
10: ---	24: Poland
11: USA

System Switch 10 (SP No. 1-101-017)
No	Function	Comments
0-7	Threshold memory level for parallel memory transmission	Threshold = N x 128 KB + 256 KB N can be between 00 - FF(H) Default setting: 02(H) = 512 KB

System Switch 11 (SP No. 1-101-018)
No	Function	Comments
0	TTI printing position 0: Superimposed on the page data 1: Printed before the data leading edge	Change this bit to 1 if the TTI overprints information that the customer considers to be important (G3 transmissions). NOTE: If "1" is selected, it is possible that sent data is printed on two sheets of paper.
1-2	Not used	Do not change the factory settings.
3	TTI used for broadcasting 0: The TTIs selected for each Quick/Speed dial are used 1: The same TTI is used for all destinations	1: The TTI (TTI_1 or TTI_2) which is selected for all destinations during broadcasting.
4-7	Not used	Do not change the factory settings.

Fax Option Type 5002 (D629)

System Switch 12 (SP No. 1-101-019)
No	Function	Comments
0-7	TTI printing position in the main scan direction	TTI: 08 to 92 (BCD) mm Input even numbers only. This setting determines the print start position for the TTI from the left edge of the paper. If the TTI is moved too far to the right, it may overwrite the file number which is on the top right of the page. On an A4 page, if the TTI is moved over by more than 50 mm, it may overwrite the page number.

System Switch 13 - Not used (do not change these settings)

System Switch 14 - Not used (do not change these settings)

System Switch 15 (SP No. 1-101-022)
No	Function	Comments
0	Not used	Do not change the settings.
		1: The machine will restart from the Energy
		Saver mode quickly, because the +5V power
1	Going into the Energy Saver mode automatically 0: Enabled 1: Disabled	supply is active even in the Energy Saver mode. The LED of the operation switch is flashing instead of entering Energy Saver mode. Use this setting if an external telephone has to
		be used when the machine is in the Energy
		Saver mode.
2-3	Not used	Do not change these settings.

4-5	Interval for preventing the machine from entering Energy Saver mode if there is a pending transmission file.	If there is a file waiting for transmission, the machine does not go to Energy Saver mode during the selected period. After transmitting the file, if there is no file waiting for transmission, the machine goes to the Energy Saver mode.
Bit 5	Bit 4	Setting
0	0	1 min
0	1	30 min
1	0	1 hour
1	1	24 hours
6-7	Not used	Do not change

System Switch 16 (SP No. 1-101-023)
No	Function	Comments
0	Parallel Broadcasting 0: Disabled 1: Enabled	1: The machine sends messages simultaneously using all available ports during broadcasting. NOTE: If a customer wants to keep a line available for fax reception or other reasons, select "0" (Disable).
1	Priority setting for the G3 line. 0: PSTN-1 > PSTN-2 or 3 1: PSTN-2 or 3 > PSTN-1	This function allows the user to select the default G3 line type. The optional SG3 units are required to use the PSTN-2 or 3 setting.
2-7	Not used	Do not change these settings.

System Switch 17 - Not used (do not change these settings)

System Switch 18 - Not used (do not change these settings)

Fax Option Type 5002 (D629)

System Switch 19 (SP No. 1-101-026)
No	Function	Comments
0-5	Not used	Do not change the settings.
6	Extended scanner page memory after memory option is installed 0: Disabled 1: Enabled	0: After installing the memory expansion option, the scanner page memory is extended to 4 MB from 2 MB. 1: If this bit is set to 1 after installing the memory expansion option, the scanner page memory is extended to 12 MB. But the SAF memory decreases to 18 MB.
7	Special Original mode 0: Disabled 1: Enabled	1: If the customer frequently wishes to transmit a form or letterhead which has a colored or printed background, change this bit to "1". "Original 1" and "Original 2" can be selected in addition to the "Text", "Text/Photo" and "Photo" modes.

System Switch 1A (SP No. 1-101-027)
No	Function	Comments
		Sets the value to x4KB. When the amount of
0 to 7	LS RX memory capacity threshold setting 00-FF (0-1020 Kbyte: Hex)	available memory drops below this setting, RX documents are printed to conserve memory. Initial setting 0x80 (512 KB) NOTE: If a customer wants available memory
		size to be larger, decrease this threshold

System Switch 1B - Not used (do not change these settings)

System Switch 1C - Not used (do not change these settings)

System Switch 1D (SP No. 1-101-030)
No	Function	Comments
0	RTI/CSI/CPS code display 0: Enable 1: Disable	0: RTI, CSI, CPS codes are displayed on the top line of the LCD panel during communication. 1: Codes are switched off (no display)
1-7	Not used	Do not change these settings.

System Switch 1E (SP No. 1-101-031)
No	Function	Comments
0	Communication after the Journal data storage area has become full 0: Impossible 1: Possible	0: When this switch is on and the journal history becomes full, the next report prints. If the journal history is not deleted, the next transmission cannot be received. This prevents overwriting communication records before the machine can print them. 1: If the buffer memory of the communication records for the Journal is full, fax communications are still possible. But the machine will overwrite the oldest communication records. This setting is effective only when Automatic Journal printout is enabled but the machine cannot print the report (e.g., no paper).

1	Action when the SAF memory has become full during scanning 0: The current page is erased. 1: The entire file is erased.	0: If the SAF memory becomes full during scanning for a memory transmission, the successfully scanned pages are transmitted. 1: If the SAF memory becomes full during scanning for a memory transmission, the file is erased and no pages are transmitted. This setting is effective only when Automatic Journal printout is enabled but the machine cannot print the report (e.g., no paper).
2	RTI/CSI display priority 0: RTI 1: CSI	This bit determines which identifier, RTI or CSI, is displayed on the LCD while the machine is communicating in G3 non-standard mode.
3	File No. printing 0: Enabled 1: Disabled	1: File numbers are not printed on any reports. NOTE: The file numbers may not be printed in the sequential order. If a customer does not like this numbering, select "0".
		0: If the user has stored no acceptable sender
		RTIs or CSIs, the user can select “ON” in the
	Action when authorized	authorized reception setting but the setting
	reception is enabled but	becomes invalid (“OFF”). The machine will not
	authorized RTIs/CSIs are not	be able to receive any fax messages.
4	yet programmed	If the customer wishes to receive messages
	0: Faxes can be received if the	from any sender that includes an RTI or CSI,
	sender has an RTI or CSI	and to block messages from senders that do
	1: All fax reception is disabled	not include an RTI or CSI, change this bit to
		"0", then enable Authorized Reception.
		Otherwise, keep this bit at "1 (default setting)".
5-7	Not used	Do not change the settings

Fax Option Type 5002 (D629)

System Switch 1F (SP No. 1-101-032)
No	Function	Comments
0	Not used	Do not change the settings.
1	Report printout after an original jam during SAF storage or if the SAF memory fills up 0: Enabled 1: Disabled	0: When an original jams, or the SAF memory overflows during scanning, a report will be printed. Change this bit to "1" if the customer does not want to have a report in these cases. Memory tx – Memory storage report Parallel memory tx – Transmission result report
2	Not used	Do not change the settings.
3	Received fax print start timing (G3 reception) 0: After receiving each page 1: After receiving all pages	0: The machine prints each page immediately after the machine receives it. 1: The machine prints the complete message after the machine receives all the pages in the memory.
4-6	Not used	Do not change the factory settings.
7	Action when a fax SC has occurred 0: Automatic reset 1: Fax unit stops	0: When the fax unit detects a fax SC code other than SC1201 and SC1207, the fax unit automatically resets itself. 1: When the fax unit detects any fax SC code, the fax unit stops. Cross Reference Fax SC codes - See "Troubleshooting"