Ricoh MP4002/5002 service manual Part 21

[John]

D542/D635​

SIDE TRAY TYPE C5501/C5502​

R EVI SIO N HIS TORY
Page	Date	Added/ Updated/ New
		None

SIDE TRAY TYPE C5501/C5502 (D542/D635)​

TABLE OF CONTENTS​

1. REPLACEMENT AND ADJUSTMENT 1​

   1. TRAYS AND COVERS 1
      1. SUB AND MAIN OUTPUT TRAYS 1
      2. TRAY LEFT FRONT AND REAR COVERS 2
   2. ELECTRICAL COMPONENTS 3
      1. SIDE TRAY CONTROL BOARD 3
      2. SIDE TRAY DRIVE MOTOR 4
      3. SIDE TRAY RELAY SENSOR 5
      4. SIDE TRAY EXIT SENSOR 6

Trays and Covers

1. REPLACEMENT AND ADJUSTMENT​

   1. TRAYS AND COVERS​

      1. SUB AND MAIN OUTPUT TRAYS​

         
         
         
         
         1. Sub output tray [A]
            • Release the rear tab of the sub output tray.
         2. Main output tray
            Side Tray Type C5501/C5502 (D542/D635)
            
            
            • Release the rear tab of the sub output tray.
            [*]Trays and Covers
            
            
         
         
         
         [*]

         TRAY LEFT FRONT AND REAR COVERS​

         1. Sub and main output trays
            
            Sub and Main Output Trays)
            
            
            
            
            
            
         2. Tray left front cover [A]
            • Release the hooks of the tray left front cover.
         3. Tray left rear cover
            
            • Release the hooks of the tray left rear cover.
            [*]Electrical Components
            
            
         
         
         
      
      [*]

      ELECTRICAL COMPONENTS​

      
      

      1. SIDE TRAY CONTROL BOARD​

         1. Sub and main output trays
            
            Sub and Main Output Trays)
         2. Tray left front and rear covers
            
            Tray Left Front and Rear Covers)
         3. Side tray
            
            Installation Procedure in the base copier manual)
            
            
         4. Rear cover [A]
            
            x 2)
            
            
            
            Side Tray Type C5501/C5502 (D542/D635)
            
            
         5. Side tray control board [A]
            
            x 3,
            
            x 3)
         6. Electrical Components
            
         
         

      2. SIDE TRAY DRIVE MOTOR​

         1. Sub and main output trays
            
            Sub and Main Output Trays)
         2. Tray left front and rear covers
            
            Tray Left Front and Rear Covers)
         3. Side tray
            
            Installation Procedure in the base copier manual)
         4. Rear cover
            
            Side Tray Control Board)
            
            
            
         5. Bracket [A]
            
            x 3,
            
            x 3,
            
            x 1, timing belt x 1)
            
            
         6. Side tray drive motor [A]
            
            x 4,
            
            x 1)
         7. Electrical Components
            
         
         

      3. SIDE TRAY RELAY SENSOR​

         1. Sub and main output trays
            
            Sub and Main Output Trays)
         2. Tray left front and rear covers
            
            Tray Left Front and Rear Covers)
         3. Side tray
            
            Installation Procedure in the base copier manual)
            
            
         4. Open the paper tray [A].
         5. Remove the ground cable
            
            x 1).
            [*]Remove the paper tray [A].
            [*]Turn over the side tray.
            
            
            
            
            [*]Side tray relay sensor [A]
            
            x 1, hooks)
            Side Tray Type C5501/C5502 (D542/D635)
            
            
            [*]Turn over the side tray, and then remove the side tray relay sensor.
            [*]Electrical Components
            
            
         
         
         
         [*]

         SIDE TRAY EXIT SENSOR​

      
      
   
   [*]Sub and main output trays
   
   Sub and Main Output Trays)
   [*]Tray left front and rear covers
   
   Tray Left Front and Rear Covers)
   [*]Side tray
   
   Installation Procedure in the base copier manual)
   [*]Paper tray
   
   Side Tray Relay Sensor)
   

Exit guide [A] ( x 1)



5.

6. Side tray exit sensor [A]

x 1,

x 1, hooks)

D629​

FAX OPTION TYPE 5002​

REVISION HISTORY
Page	Date	Added/ Updated/ New
3  4	11/15/2012	Added step 6 to Installation for Fax Option (D629)

FAX OPTION TYPE 5002 (D629)​

TABLE OF CONTENTS​

1. INSTALLATION 1​

   1. FAX OPTION INSTALLATION 1
      1. COMPONENT CHECK 1
      2. FAX OPTION INSTALLATION PROCEDURE 2
   2. G3 INTERFACE BOARD INSTALLATION 5
      1. COMPONENT CHECK 5
      2. INSTALLATION: ONE G3 BOARD 6
      3. INSTALLATION: TWO G3 BOARDS 8
   3. FAX UNIT OPTIONS 10
      1. MEMORY UNIT (G578) 10
      2. HANDSET (D645) 11

2. REPLACEMENT AND ADJUSTMENT 13​

   1. FCU 13
      1. SRAM DATA TRANSFER PROCEDURE 13

3. TROUBLESHOOTING 19​

   1. ERROR CODES 19
   2. IFAX TROUBLESHOOTING 41
   3. IP-FAX TROUBLESHOOTING 44
      1. IP-FAX TRANSMISSION 44
         Cannot send by IP Address/Host Name 44
         Cannot send via VoIP Gateway 46
         Cannot send by Alias Fax number 47
      2. IP-FAX RECEPTION 49
         Cannot receive via IP Address/Host Name. 49
         Cannot receive by VoIP Gateway 50
         Cannot receive by Alias Fax number. 51

4. SERVICE TABLES 53​

   1. CAUTIONS 53
   2. SERVICE PROGRAM TABLES 54
      1. SP1-XXX (BIT SWITCHES) 54
      2. SP2-XXX (RAM DATA) 55
      3. SP3-XXX (TEL LINE SETTINGS) 57
      4. SP4-XXX (ROM VERSIONS) 59
      5. SP5-XXX (RAM CLEAR) 60
      6. SP6-XXX (REPORTS) 61
      7. SP7-XXX (TESTS) 64
   3. BIT SWITCHES - 1 66
      1. SYSTEM SWITCHES 66
   4. BIT SWITCHES - 2 83
      1. I-FAX SWITCHES 83
      2. PRINTER SWITCHES 91
   5. BIT SWITCHES - 3 99
      1. COMMUNICATION SWITCHES 99
   6. BIT SWITCHES - 4 110
      1. G3 SWITCHES 110
   7. BIT SWITCHES - 5 121
      1. G3-2 AND G3-3 SWITCHES 121
      2. G4 INTERNAL SWITCHES 130
      3. G4 PARAMETER SWITCHES 130
   8. BIT SWITCHES - 6 131
      1. IP FAX SWITCHES 131
   9. NCU PARAMETERS 140
   10. DEDICATED TRANSMISSION PARAMETERS 155
       1. PROGRAMMING PROCEDURE 155
       2. PARAMETERS 156
          Fax Parameters 156
          E-mail Parameters 160
   11. SERVICE RAM ADDRESSES 164

5. DETAILED SECTION DESCRIPTIONS 175​

   1. OVERVIEW 175
   2. BOARDS 176
      5.2.1 FCU 176
      5.2.2 SG3 BOARD 178
   3. VIDEO DATA PATH 180
      1. TRANSMISSION 180
         Memory Transmission and Parallel Memory Transmission 180
         Immediate Transmission 181
         JBIG Transmission 181
         Adjustments 181
      2. RECEPTION 182
   4. FAX COMMUNICATION FEATURES 183
      1. MULTI-PORT 183
      2. DOCUMENT SERVER 184
      3. INTERNET MAIL COMMUNICATION 185
         Mail Transmission 185
         Mail Reception 187
         Handling Mail Reception Errors 189
         Secure Internet Reception 190
         Transfer Request: Request By Mail 190
         E-Mail Options (Sub TX Mode) 191
   5. IP-FAX 195
      1. WHAT IS IP-FAX? 195
      2. T.38 PACKET FORMAT 195
         UDP Related Switches 195
      3. SETTINGS 196

6. SPECIFICATIONS 197​

   1. GENERAL SPECIFICATIONS 197
      6.1.1 FCU 197
   2. CAPABILITIES OF PROGRAMMABLE ITEMS 199
   3. IFAX SPECIFICATIONS 201
   4. IP-FAX SPECIFICATIONS 203
   5. FAX UNIT CONFIGURATION 204

READ THIS FIRST​

Important Safety Notices​

• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
• Do not use a telephone or cellular phone to report a gas leak in the vicinity of the leak.
  
  
• Before installing the fax unit, switch off the main switch, and disconnect the power cord.
• The fax unit contains a lithium battery. The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the same or an equivalent type recommended by the manufacturer. Discard batteries in accordance with the manufacturer's instructions and local regulations.
  
  
• Note for Australia:
• Unit must be connected to Telecommunication Network through a line cord which meets the requirements of ACA Technical Standard TS008.
  

  Symbols and Abbreviations​

  Conventions Used in this Manual​

  This manual uses several symbols.
  
  

  Symbol	What it means
  	Refer to section number
  	Screw
  	Connector
  	E-ring
  	Clip ring
  	Clamp

  
  
  
  
  
  

  Cautions, Notes, etc.​

  The following headings provide special information:
  
  
• Failure to obey warning information could result in serious injury or death.
  
  
• Obey these guidelines to ensure safe operation and prevent minor injuries.
  
  
  
• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine.
• Always obey these guidelines to avoid serious problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine. bold is added for emphasis.
  
  
• This document provides tips and advice about how to best service the machine.

Fax Option Installation





Fax Option Type 5002 (D629)

1. INSTALLATION​

   1. FAX OPTION INSTALLATION​

      1. COMPONENT CHECK​

         Check the quantity and condition of the components against the following list.
         
         

         No.	Description	Q'ty
         1	FCU	1
         2	Screw: M3x6	3
         3	Telephone Cable (NA only)	1
         4	Data Display Decal Sheet (21 languages) (EU only)	1
         5	FCC Decal (NA only)	1
         6	Serial Number Decal	1
         7	G3 Decal	1
         8	EMC Address (EU only)	1
         9	Fax Decal for Operation Panel	1

         Fax Option Installation
         
         
         
         
         
         

      2. FAX OPTION INSTALLATION PROCEDURE​

         
         
         
         • Before installation:
         • If there is a printer option in the machine, print out all data in the printer buffer.
         • Push the operation switch to put the machine in standby mode. Make sure the power LED is off, turn the main switch off, and then disconnect the power cord and the network cable.
         • The copier must be connected to a properly grounded socket outlet.
           1. Attach the serial number decal near the serial number plate of the mainframe.
           2. For NA models, attach the FCC decal near the serial number plate of the mainframe.
              
              
              Remove the controller cover [A] ( x 2).
              
              3.
              Rev. 11/15/2012 Fax Option Installation
              
              
              
              
              Fax Option Type 5002 (D629)
              
              1. Remove the FCU cover [A] ( x 3).
              2. Remove the jumper [A] (set to OFF) and set it to ON.
                 
                 • The machine may issue SC819, SC820 if the jumper is not set to "ON" correctly. (Sometimes these SC codes are not issued.)
                   
                   
                   
                   
                   
                   
                 • The following step is for units installed in Brazil only!
              3. For installation in Brazil, move the jumper switch (CN613) on the FAX board so that the edge is anchored at “1”. (So that the middle pin and the “1” pin are covered.)
                 
                 • In its default position, the switch covers the middle and “3” pin.
                   
                   
                   
                   
              4. Install the FCU [A] ( x 4; use the three screws which were removed in step 3).
                 
                 SM 3 D629
                 Fax Option Installation Rev. 11/15/2012
                 
                 
                 
              5. Reattach the controller cover [A] ( x2).
              6. Connect the telephone cord to the "LINE 1" jack.
                 
                 
                 
                 
                 
                 
              7. Attach the Super G3 decal [A].
              8. Attach the Fax decal under the function key on the operation panel.
              9. Plug in the machine and turn on the main power switch.
                 
                 
                 • After you turn the machine on, if you see a message that tells you the SRAM has been formatted due to a problem with SRAM, turn the machine off and on again to clear the message.
              10. Enter the "User Tools" mode and set date and time.
              11. Do SP3102 in the fax SP mode and enter the serial number for the fax unit.
              12. Enter the correct country code with SP1101-016 (NCU Country/Area Code Setting).
           D629 4 SM
           G3 Interface Board Installation
           
           Fax Option Type 5002 (D629)
           

   2. G3 INTERFACE BOARD INSTALLATION​

      1. COMPONENT CHECK​

         Check the quantity and condition of the components against the following list.
         
         

         No.	Description	Q'ty
         1	SG3 Interface Unit	1
         2	Flat Cable	1
         3	Screw: M3x6	3
         4	Telephone Cable (NA only)	1
         5	FCC Decal (NA only)	1

         
         
         
         
         G3 Interface Board Installation
         
         

      2. INSTALLATION: ONE G3 BOARD​

         
         
         1. Remove the controller cover [A] ( x 2).
         
         
         
2. If the fax unit is already installed in the machine, remove the FCU
   
   x 4). If not, remove the FCU cover
   
   x 3).
   
   
3. Attach one end (short length) of the flat cable to the connector [A] of the FCU board.
4. Attach the other end (long length) of the flat cable to the connector of the CCUIF.
   
   
   
   
   [*]Attach the SG3 interface unit [A]
   
   x 3).
   Fax Option Type 5002 (D629)
   
   G3 Interface Board Installation
   
   
   
   
   [*]Remove the knockout for LINE 2 from the controller cover.
   [*]Install the FCU in the machine (for details, refer to Fax Option Installation).
   [*]Reattach the controller cover
   
   x2).
   [*]Connect the telephone cord to the LINE 2 jack.
   [*]Enter the service mode. Set bit 1 of communication switch 16 to "1" (SP1-104-023) for PSTN-2.
   [*]Turn the main switch off and on.
   [*]Print out the system parameter list. Then check that "G3" shows as an option.
   [*]Set up and program the items required for PSTN-2 communications.
   [*]Attach the FCC decal near the serial number plate of the mainframe.
   G3 Interface Board Installation
   
   

   1. 1. INSTALLATION: TWO G3 BOARDS​

         
         
         
         1. Remove the SG3 board [A] from the second SG3 interface unit for the two-SG3 board installation
            
            x 2).
            [*]Attach the SG3 board [A] to the interface board [C] of the first SG3 interface unit
            
            x 2).
            
            
         
         
         Remove the controller cover [A] ( x 2).
         
         3.
         
         
         
         
         1. If the fax unit is already installed in the machine, remove the FCU
            
            x 4). If not, remove the FCU cover
            
            x 3).
            
            
         2. Attach one end (short length) of the flat cable to the connector [A] of the FCU board.
         3. Attach the other end (long length) of the flat cable to the connector of the CCUIF.
            [*]Fax Option Type 5002 (D629)
            
            
         
         
         G3 Interface Board Installation
         
         Attach the SG3 interface unit [A] ( x 3).
         
         7.
         
         
         
         
         1. Remove the knockouts for LINE 2 and LINE 3 from the controller cover.
         2. Install the FCU in the machine (for details, refer to Fax Option Installation).
         3. Reattach the controller cover
            
            x2).
         4. Connect the telephone cord to the LINE 3 jack.
         5. Enter the service mode. Set bit 3 of communication switch 16 to "1" (SP1-104-023) for PSTN-3.
         6. Turn the main switch off and on.
         7. Print out the system parameter list. Then check that "G3" shows as an option.
         8. Set up and program the items required for PSTN-3 communications.
         9. Attach the FCC decal near the serial number plate of the mainframe.
         10. Fax Unit Options
             
         
         
      
      [*]

      FAX UNIT OPTIONS​

      
      

      1. MEMORY UNIT (G578)​

         1. FCU
            
            p.1 "Fax Option Installation")
            
            
            
         2. Install the memory option in the memory slot [A].
         3. Reaasemble the machine.
         4. Fax Unit Options
            
         
         Fax Option Type 5002 (D629)
         
         

      2. HANDSET (D645)​

         
         
         
         • The optional handset is available for the U.S. version only.
   
   

1. Remove the scanner left cover [A] ( x 3).

1. Make two holes in the scanner left cover.
   
   
   
   
   
   • Drill a hole from the outside of the cover with a screwdriver.
     
     
   [*]Attach the handset support bracket [C] inside the scanner left cover.
   Fax Unit Options
   
   
   
   
   
   
   
   [*]Hold the handset bracket [D] and handset support bracket (set inside the scanner left cover).
   [*]Secure the handset bracket [D]
   
   x 2).
   
   
   
   [*]Install the scanner left cover on the machine.
   [*]Attach the clamp to the location [E].
   [*]Set the handset on the handset bracket.
   [*]Clamp the hand set cord.
   [*]Connect the handset cable to the "TEL" jack at the rear of the machine.
   

FCU





Fax Option Type 5002 (D629)

1. REPLACEMENT AND ADJUSTMENT​

   1. FCU​

      1. SRAM DATA TRANSFER PROCEDURE​

         When you replace the FCU board, transfer the SRAM data from the old FCU board to the new FCU board. Do the following procedure to back up the SRAM data.
         
         
         
         
         1. Remove the controller cover [A] ( x 2).
         
         • The following data can be transfered: TTI, RTI, CSI, Fax bit switch settings, RAM address settings, NCU parameter settings
           
           Remove the fax unit [A] ( x 4).
           
           2.
2. Replace the FCU board.
   FCU
   
   
   
3. Move the jumper switch [A] of the new FCU board from "OFF" to "ON".
   
   
   
4. Remove the speaker [A] from the fax unit
   
   x 2,
   
   x 2,
   
   x 1).
   
   
5. Attach the speaker [A] to the fax unit as shown above.
   Fax Option Type 5002 (D629)
   
   FCU
   
   
   
6. Connect the speaker harness to the new FCU board [A] through the hole .
   
   
   
   [*]Connect a flat flexible cable [A] to the new FCU board. This cable is shipped with the new FCU board.
   

• The blue side [A] of the flat flexible cable must face outward as shown below.

FCU





Install the fax unit [A] in the main machine (



9. x 3).

1. Move the Dip Switch [A] of the old FCU board from “OFF” to “ON”.
   
   
2. Connect the flat flexible cable to the old FCU board [A].
3. Turn on the main power switch.
4. SRAM data transmission starts. When the transmission is completed, you will hear a beeper sound.
   FCU
   
   
   
   
   Fax Option Type 5002 (D629)
   
   • The beeper sound is the same volume as the speaker sound.
   • The beeper sounds even if the sperker sound is turned off.
   • If the beeper does not sound, turn the main power switch on and off repeatedly and do the transmission procedure 2 or 3 times.
   • If the beeper does not sound after turning the main switch on and off 3 times, you need to input the settings stored in SRAM memory manually.
5. When “Ready” appears on the copy display, turn off the main power switch, and then disconnect the flat flexible cable from the old FCU board.
6. Remove the fax unit from the main machine
   
   x 3).
7. Disconnect the flat flexible cable from the new FCU board.

Remove the speaker [A] from the fax unit (



17. x 1).

1. Install the speaker [A] in the fax unit as shown above
   
   x 2,
   
   x 2,
   
   x 1).
   FCU
   
   
   
2. Slide the fax unit [A] into the main machine
   
   x 4).
   
   
   Reattach the controller cover ( x 2).
   
   
3. 
   
4. Turn on the main power switch, then do SP6-101 to print the system parameter list.
5. Check the system parameter list to make sure that the data was transferred correctly.
6. Set the correct date and time with the User Tools: User Tools > System Settings > Timer Setting > Set Date/Time.
   
   
   • If any of the SRAM data was not transferred, input those settings manually.

Error Codes







Fax Option Type 5002 (D629)

3. TROUBLESHOOTING​

3.1 ERROR CODES​

If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.

Code	Meaning	Suggested Cause/Action
0-00	DIS/NSF not detected within 40 s of Start being pressed	Check the line connection. The machine at the other end may be incompatible. Replace the FCU. Check for DIS/NSF with an oscilloscope. If the rx signal is weak, there may be a bad line.
0-01	DCN received unexpectedly	The other party is out of paper or has a jammed printer. The other party pressed Stop during communication.
0-03	Incompatible modem at the other end	The other terminal is incompatible.

Error Codes

Code	Meaning	Suggested Cause/Action
0-04	CFR or FTT not received after modem training	Check the line connection. Try changing the tx level and/or cable equalizer settings. Replace the FCU. The other terminal may be faulty; try sending to another machine. If the rx signal is weak or defective, there may be a bad line. Cross reference Tx level - NCU Parameter 01 (PSTN) Cable equalizer - G3 Switch 07 (PSTN) Dedicated Tx parameters in Service Program Mode
0-05	Modem training fails even G3 shifts down to 2400 bps.	Check the line connection. Try adjusting the tx level and/or cable equalizer. Replace the FCU. Check for line problems. Cross reference See error code 0-04.
0-06	The other terminal did not reply to DCS	Check the line connection. Try adjusting the tx level and/or cable equalizer settings. Replace the FCU. The other end may be defective or incompatible; try sending to another machine. Check for line problems. Cross reference See error code 0-04.

Fax Option Type 5002 (D629)



Error Codes

Code	Meaning	Suggested Cause/Action
0-07	No post-message response from the other end after a page was sent	Check the line connection. Replace the FCU. The other end may have jammed or run out of paper. The other end user may have disconnected the call. Check for a bad line. The other end may be defective; try sending to another machine.
0-08	The other end sent RTN or PIN after receiving a page, because there were too many errors	Check the line connection. Replace the FCU. The other end may have jammed, or run out of paper or memory space. Try adjusting the tx level and/or cable equalizer settings. The other end may have a defective modem/FCU; try sending to another machine. Check for line problems and noise. Tx level - NCU Parameter 01 (PSTN) Cable equalizer - G3 Switch 07 (PSTN) Dedicated Tx parameters in Service Program Mode Cross reference
0-14	Non-standard post message response code received	Incompatible or defective remote terminal; try sending to another machine. Noisy line: resend. Try adjusting the tx level and/or cable equalizer settings. Replace the FCU. Cross reference See error code 0-08.

Error Codes

Code	Meaning	Suggested Cause/Action
0-15	The other terminal is not capable of specific functions.	The other terminal is not capable of accepting the following functions, or the other terminal’s memory is full. Confidential rx Transfer function SEP/SUB/PWD/SID
0-16	CFR or FTT not detected after modem training in confidential or transfer mode	Check the line connection. Replace the FCU. Try adjusting the tx level and/or cable equalizer settings. The other end may have disconnected, or it may be defective; try calling another machine. If the rx signal level is too low, there may be a line problem. Cross reference See error code 0-08.
0-17	Communication was interrupted by pressing the Stop key	If the Stop key was not pressed and this error keeps occurring, replace the operation panel or the operation panel drive board.
0-20	Facsimile data not received within 6 s of retraining	Check the line connection. Replace the FCU. Check for line problems. Try calling another fax machine. Try adjusting the reconstruction time for the first line and/or rx cable equalizer setting. Cross reference Reconstruction time - G3 Switch 0A, bit 6 Rx cable equalizer - G3 Switch 07 (PSTN)

Fax Option Type 5002 (D629)



Error Codes

Code	Meaning	Suggested Cause/Action
0-21	EOL signal (end-of-line) from the other end not received within 5 s of the previous EOL signal	Check the connections between the FCU and line. Check for line noise or other line problems. Replace the FCU. The remote machine may be defective or may have disconnected. Cross reference Maximum interval between EOLs and between ECM frames - G3 Bit Switch 0A, bit 4
0-22	The signal from the other end was interrupted for more than the acceptable modem carrier drop time (default: 200 ms)	Check the line connection. Replace the FCU. Defective remote terminal. Check for line noise or other line problems. Try adjusting the acceptable modem carrier drop time. Cross reference Acceptable modem carrier drop time - G3 Switch 0A, bits 0 and 1
0-23	Too many errors during reception	Check the line connection. Replace the FCU. Defective remote terminal Check for line noise or other line problems. Try asking the other end to adjust their tx level. Try adjusting the rx cable equalizer setting and/or rx error criteria. Cross reference Rx cable equalizer - G3 Switch 07 (PSTN) Rx error criteria - Communication Switch 02, bits 0 and 1
0-29	Data block format failure in ECM reception	Check for line noise or other line problems. Check the FCU - NCU connectors. Replace the NCU or FCU.

Error Codes

Code	Meaning	Suggested Cause/Action
0-30	The other terminal did not reply to NSS(A) in AI short protocol mode	Check the line connection. Try adjusting the tx level and/or cable equalizer settings. The other terminal may not be compatible. Cross reference Dedicated tx parameters - Section 4
0-32	The other terminal sent a DCS, which contained functions that the receiving machine cannot handle.	Check the protocol dump list. Ask the other party to contact the manufacturer.
0-33	The data reception (not ECM) is not completed within 10 minutes.	Check the line connection. The other terminal may have a defective modem/FCU.
0-52	Polarity changed during communication	Check the line connection. Retry communication.
0-55	FCU does not detect the SG3.	FCU firmware or board defective. SG3 firmware or board defective.
0-56	The stored message data exceeds the capacity of the mailbox in the SG3.	SG3 firmware or board defective.
0-70	The communication mode specified in CM/JM was not available (V.8 calling and called terminal)	The other terminal did not have a compatible communication mode (e.g., the other terminal was a V.34 data modem and not a fax modem.) A polling tx file was not ready at the other terminal when polling rx was initiated from the calling terminal.
0-74	The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI.	The calling terminal could not detect ANSam due to noise, etc. ANSam was too short to detect. Check the line connection and condition. Try making a call to another V.8/V.34 fax.

Fax Option Type 5002 (D629)



Error Codes

Code	Meaning	Suggested Cause/Action
0-75	The called terminal fell back to T.30 mode, because it could not detect a CM in response to ANSam (ANSam timeout).	The terminal could not detect ANSam. Check the line connection and condition. Try receiving a call from another V.8/V.34 fax.
0-76	The calling terminal fell back to T.30 mode, because it could not detect a JM in response to CM (CM timeout).	The called terminal could not detect a CM due to noise, etc. Check the line connection and condition. Try making a call to another V.8/V.34 fax.
0-77	The called terminal fell back to T.30 mode, because it could not detect a CJ in response to JM (JM timeout).	The calling terminal could not detect a JM due to noise, etc. A network that has narrow bandwidth cannot pass JM to the other end. Check the line connection and condition. Try receiving a call from another V.8/V.34 fax.
0-79	The called terminal detected CI while waiting for a V.21 signal.	Check for line noise or other line problems. If this error occurs, the called terminal falls back to T.30 mode.
0-80	The line was disconnected due to a timeout in V.34 phase 2 – line probing.	The guard timer expired while starting these phases. Serious noise, narrow bandwidth, or low signal level can cause these errors. Try making a call at a later time. Try using V.17 or a slower modem using dedicated tx parameters. Try increasing the tx level. Try adjusting the tx cable equalizer setting. If these errors happen at the transmitting terminal:
0-81	The line was disconnected due to a timeout in V.34 phase 3 – equalizer training.
0-82	The line was disconnected due to a timeout in the V.34 phase 4 – control channel start-up.

Error Codes

Code	Meaning	Suggested Cause/Action
0-83	The line was disconnected due to a timeout in the V.34 control channel restart sequence.	If these errors happen at the receiving terminal: Try adjusting the rx cable equalizer setting. Try increasing the tx level. Try using V.17 or a slower modem if the same error is frequent when receiving from multiple senders.
0-84	The line was disconnected due to abnormal signaling in V.34 phase 4 – control channel start-up.	The signal did not stop within 10 s. Turn off the main power switch, then turn it back on. If the same error is frequent, replace the FCU.
0-85	The line was disconnected due to abnormal signaling in V.34 control channel restart.	The signal did not stop within 10 s. Turn off the main power switch, then turn it back on. If the same error is frequent, replace the FCU.
0-86	The line was disconnected because the other terminal requested a data rate using MPh that was not available in the currently selected symbol rate.	The other terminal was incompatible. Ask the other party to contact the manufacturer.
0-87	The control channel started after an unsuccessful primary channel.	The receiving terminal restarted the control channel because data reception in the primary channel was not successful. This does not result in an error communication.
0-88	The line was disconnected because PPR was transmitted/received 9 (default) times within the same ECM frame.	Try using a lower data rate at the start. Try adjusting the cable equalizer setting.

Fax Option Type 5002 (D629)



Error Codes

Code	Meaning	Suggested Cause/Action
2-11	Only one V.21 connection flag was received	Replace the FCU.
2-12	Modem clock irregularity	Replace the FCU.
2-13	Modem initialization error	Turn off the machine, then turn it back on. Update the modem ROM. Replace the FCU.
2-22	Counter overflow error of JBIG chip	If error occurs frequently, change the settings for resolution, paper size, compression type.
2-23	JBIG compression or reconstruction error	Turn off the machine, then turn it back on.
2-24	JBIG ASIC error	Turn off the machine, then turn it back on.
2-25	JBIG data reconstruction error (BIH error)	JBIG data error Check the sender’s JBIG function. Update the FCU ROM.
2-26	JBIG data reconstruction error (Float marker error)
2-27	JBIG data reconstruction error (End marker error)
2-28	JBIG data reconstruction error (Timeout)
2-29	JBIG trailing edge maker error	FCU defective Check the destination device.
2-50	The machine resets itself for a fatal FCU system error	If this is frequent, update the ROM, or replace the FCU.
2-51	The machine resets itself because of a fatal communication error	If this is frequent, update the ROM, or replace the FCU.

Error Codes

Code	Meaning	Suggested Cause/Action
2-53	Snd msg() in the manual task is an error because the mailbox for the operation task is full.	The user did the same operation many times, and this gave too much load to the machine.
4-01	Line current was cut	Check the line connector. Check for line problems. Replace the FCU.
4-10	Communication failed because of an ID Code mismatch (Closed Network) or Tel. No./CSI mismatch (Protection against Wrong Connections)	Get the ID Codes the same and/or the CSIs programmed correctly, then resend. The machine at the other end may be defective.
5-00	Data reconstruction not possible	Replace the FCU.
5-10	DCR timer expired	Replace the FCU.
5-20	Storage impossible because of a lack of memory	Temporary memory shortage. Test the SAF memory.
5-21	Memory overflow
5-23	Print data error when printing a substitute rx or confidential rx message	Test the SAF memory. Ask the other end to resend the message.
5-25	SAF file access error	Replace an SD card or HDD. Replace the FCU.
6-00	G3 ECM - T1 time out during reception of facsimile data	Try adjusting the rx cable equalizer. Replace the FCU.
6-01	G3 ECM - no V.21 signal was received
6-02	G3 ECM - EOR was received

Fax Option Type 5002 (D629)



Error Codes

Code	Meaning	Suggested Cause/Action
6-04	G3 ECM - RTC not detected	Check the line connection. Check for a bad line or defective remote terminal. Replace the FCU.
6-05	G3 ECM - facsimile data frame not received within 18 s of CFR, but there was no line fail	Check the line connection. Check for a bad line or defective remote terminal. Replace the FCU. Try adjusting the rx cable equalizer Rx cable equalizer - G3 Switch 07 (PSTN) Cross reference
6-06	G3 ECM - coding/decoding error	Defective FCU. The other terminal may be defective.
6-08	G3 ECM - PIP/PIN received in reply to PPS.NULL	The other end pressed Stop during communication. The other terminal may be defective.
6-09	G3 ECM - ERR received	Check for a noisy line. Adjust the tx levels of the communicating machines. See code 6-05.
6-10	G3 ECM - error frames still received at the other end after all communication attempts at 2400 bps	Check for line noise. Adjust the tx level (use NCU parameter 01 or the dedicated tx parameter for that address). Check the line connection. Defective remote terminal.
6-21	V.21 flag detected during high speed modem communication	The other terminal may be defective or incompatible.
6-22	The machine resets the sequence because of an abnormal handshake in the V.34 control channel	Check for line noise. If the same error occurs frequently, replace the FCU. Defective remote terminal.

Error Codes

Code	Meaning	Suggested Cause/Action
6-99	V.21 signal not stopped within 6 s	Replace the FCU.
13-17	SIP user name registration error	Double registration of the SIP user name. Capacity for user-name registration in the SIP server is not sufficient.
13-18	SIP server access error	Incorrect initial setting for the SIP server. Defective SIP server.
13-24	SIP authentication error	Registered password in the device does not match the password in the SIP server.
13-25	Network I/F setting error	IPV4 is not active in the active protocol setting. IP address of the device is not registered.
13-26	Network I/F setting error at power on	Active protocol setting does not match the I/F setting for SIP server. IP address of the device is not registered.
13-27	IP address setting error	IP address of the device is not registered.
14-00	SMTP Send Error	Error occurred during sending to the SMTP server. Occurs for any error other than 14-01 to 16. For example, the mail address of the system administrator is not registered.
14-01	SMTP Connection Failed	Failed to connect to the SMTP server (timeout) because the server could not be found. The PC is not ready to transfer files. SMTP server not functioning correctly. The DNS IP address is not registered. Network not operating correctly. Destination folder selection not correct.

Fax Option Type 5002 (D629)



Error Codes

Code	Meaning	Suggested Cause/Action
14-02	No Service by SMTP Service (421)	SMTP server operating incorrectly, or the destination for direct SMTP sending is not correct. Contact the system administrator and check that the SMTP server has the correct settings and operates correctly. Contact the system administrator for direct SMTP sending and check the sending destination.
14-03	Access to SMTP Server Denied (450)	Failed to access the SMTP server because the access is denied. SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct. Folder send destination is incorrect. Contact the system administrator to determine that the SMTP server settings and path to the server are correct. Device settings incorrect. Confirm that the user name and password settings are correct. Direct SMTP destination incorrect. Contact the system administrator to determine if there is a problem at the destination at that the settings at the destination are correct.
14-04	Access to SMTP Server Denied (550)	SMTP server operating incorrectly Direct SMTP sending not operating correctly

Error Codes

Code	Meaning	Suggested Cause/Action
14-05	SMTP Server HDD Full (452)	Failed to access the SMTP server because the HDD on the server is full. Insufficient free space on the HDD of the SMTP server. Contact the system administrator and check the amount of space remaining on the SMTP server HDD. Insufficient free space on the HDD where the destination folder is located. Contact the system administrator and check the amount of space remaining on the HDD where the target folder is located. Insufficient free space on the HDD at the target destination for SMTP direct sending. Contact the system administrator and check the amount of space remaining on the target HDD.
14-06	User Not Found on SMTP Server (551)	The designated user does not exist. The designated user does not exist on the SMTP server. The designated address is not for use with direct SMTP sending.
14-07	Data Send to SMTP Server Failed (4XX)	Failed to access the SMTP server because the transmission failed. PC not operating correctly. SMTP server operating incorrectly Network not operating correctly. Destination folder setting incorrect. Direct SMTP sending not operating correctly.

 

[Andy]

My Ricoh photocopier prints black. What should I do with it? Thanks.