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Ricoh
Ricoh MP C2004/C2504 Service Manual Part 19
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<blockquote data-quote="John" data-source="post: 64" data-attributes="member: 2"><p>Troubleshooting</p><p></p><p></p><p></p><ol> <li data-xf-list-type="ol">Execute SP2-111-004 (Forced Line Position: Adj. Mode d).</li> <li data-xf-list-type="ol">Execute SP2-194-007 (MUSIC Execution Result: Execution Result).</li> </ol><h4>Countermeasure (3): Image transfer belt/ Image transfer unit defective</h4> <ol> <li data-xf-list-type="ol">Execute SP2-112-001 (TM/ID Sensor Check Execute).</li> <li data-xf-list-type="ol">Check SP2-112-010 (TM/ID Sensor Test General:FCR).<ul> <li data-xf-list-type="ul">Normal If the result is "111"<br /> -->Execute other countermeasures.</li> <li data-xf-list-type="ul">Vsg adjustment is failed if the result is "2xx", "x2x", or "xx2"<br /> -->Execute recovery operation for SC370</li> <li data-xf-list-type="ul">There is a high probability that contaminants, scars, or irregularities may exist on the belt if the result is "3xx", "x3x", or "xx3"<br /> -->Execute the following procedure;<ol> <li data-xf-list-type="ol">Remove the image transfer unit, and check for abnormalities such as contaminants or scars, and set it after cleaning.</li> <li data-xf-list-type="ol">Execute SP2-111-004 (Forced Line Position: Adj. Mode d).</li> <li data-xf-list-type="ol">Execute SP2-194-007 (MUSIC Execution Result: Execution Result).</li> <li data-xf-list-type="ol">If it fails, replace the image transfer belt/ Image transfer unit.</li> </ol></li> <li data-xf-list-type="ul">There is a high probability that contaminants or curls may exist on the belt if the result is "5xx", "6xx", "7xx", "8xx", "x5x", "x6x", "x7x", "x8x", "xx5", "xx6", "xx7", or "xx8".</li> </ul></li> </ol><p>--> Execute the following procedure</p><p></p><ol> <li data-xf-list-type="ol">Remove the Image Transfer Unit, and check for abnormalities such as contaminants or scars, and set it after cleaning.</li> <li data-xf-list-type="ol">Execute SP2-111-004 (Forced Line Position: Adj. Mode d).</li> <li data-xf-list-type="ol">Execute SP2-194-007 (MUSIC Execution Result: Execution Result).</li> <li data-xf-list-type="ol">If it fails, replace the image transfer belt/ Image transfer unit.</li> </ol><h4>Countermeasure (4): TM/ID sensor defective</h4><p>Follow the next step if executing SP2-111-004 (Forced Line Position: Adj. Mode d) and SP2-194-007 (MUSIC Execution Result: Execution Result) fails.</p><p></p><ol> <li data-xf-list-type="ol">Clean the TM/ID Sensor.</li> <li data-xf-list-type="ol">Check the harness and connector for TM/ID sensor.</li> <li data-xf-list-type="ol">Replace the TM/ID sensor.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol><h4>Countermeasure (5): Paper transfer contact/release mechanism defective</h4><p>Check if the MUSIC/ProCon Pattern is attached on the Paper Transfer Roller. If it is attached, separating may be defective.</p><p></p><ol> <li data-xf-list-type="ol">Execute SP5-804-255 (OUTPUT Check: Paper Transfer Contact Operation) to operate the paper transfer contact and release motor to check the separating operation of the paper transfer roller.</li> <li data-xf-list-type="ol">Check for a broken harness or connector disconnection.</li> <li data-xf-list-type="ol">If the problem cannot be solved, replace the Imaging IOB.</li> </ol><h4>Countermeasure (6): Laser optics positioning motor in laser unit error</h4> <ol> <li data-xf-list-type="ol">Check the operation of the laser optics positioning motor and check for a broken harness or connector disconnection. If an abnormality is detected, replace the Laser Unit.</li> <li data-xf-list-type="ol">If the problem cannot be solved, replace the Imaging IOB.</li> </ol><p></p><p></p><ol style="margin-left: 20px" style="margin-left: 20px"> <li data-xf-list-type="ol"> <h3>WHEN SC370 (TM (ID) SENSOR CALIBRATION ERROR) IS DISPLAYED</h3> <h4>Causes</h4> <ul> <li data-xf-list-type="ul">TM (ID) sensor connector missing/connection error</li> <li data-xf-list-type="ul">TM (ID) sensor detection window dirt</li> <li data-xf-list-type="ul">TM (ID) sensor malfunction</li> <li data-xf-list-type="ul">Undulation in the ITB, or belt slippage<br /> <br /> <h4>Solutions</h4> Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps.<ol> <li data-xf-list-type="ol">Check if all connectors related to TM/ID sensor are connected securely. Reconnect the connectors if they are disconnected, or loose.</li> <li data-xf-list-type="ol">If TM/ID sensor is contaminated, clean it with dump cloth (never use a dry cloth or alcohol).</li> <li data-xf-list-type="ol">Check if there is an abnormality on the image transfer belt surface.</li> <li data-xf-list-type="ol">If any abnormalities are found on the image transfer belt surface, replace the image transfer belt.<ul> <li data-xf-list-type="ul">Belt scratched</li> <li data-xf-list-type="ul">Belt corrugation, belt skew</li> <li data-xf-list-type="ul">Cleaning failure</li> <li data-xf-list-type="ul">Background stains</li> <li data-xf-list-type="ul">Filming</li> </ul></li> <li data-xf-list-type="ol">Check the TM/ID sensor for malfunctions, and recover or replace it if there are any defects.</li> <li data-xf-list-type="ol">Check the harness. Replace the harness if it is disconnected, or damaged.</li> <li data-xf-list-type="ol">If the SC is not cleared even after performing steps 1 to 6, replace the BCU<br /> </li> </ol> <h4>Recovery Check Procedure</h4> <ol> <li data-xf-list-type="ol">Execute Vsg adjustment with SP3-320-001(Vsg Adj: Execute <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" /> Sensor).</li> <li data-xf-list-type="ol">Check the result with SP3-323-001(Vsg Adj OK?: Latest).<ul> <li data-xf-list-type="ul">If code is "1": Recovered</li> <li data-xf-list-type="ul">If code is not "1": Not recovered</li> </ul></li> </ol>Troubleshooting<br /> <br /> <h4>Adjustment after Recovery</h4> After performing recovery on SC370, execute the following adjustment procedures.<ol> <li data-xf-list-type="ol">Execute SP2-111-004 (Forced Line Position: Adj. Mode d).</li> <li data-xf-list-type="ol">Execute the following SPs and check the results:<ul> <li data-xf-list-type="ul">SP2-194-007 (Execution Result)</li> <li data-xf-list-type="ul">SP2-194-010 (Error Result: C)</li> <li data-xf-list-type="ul">SP2-194-011 (Error Result: M)</li> <li data-xf-list-type="ul">SP2-194-012 (Error Result: Y) Execute result sample Factory default: 0<br /> Success: 1</li> </ul></li> <li data-xf-list-type="ol">Execute SP3-011-001 (Manual ProCon :Exe).</li> <li data-xf-list-type="ol">Execute the following SPs and check the results.<ul> <li data-xf-list-type="ul">SP3-012-001 to 010 (Front)</li> <li data-xf-list-type="ul">SP3-012-011 to 020 (Center)</li> <li data-xf-list-type="ul">SP3-012-021 to 030 (Rear)<br /> Execute result sample (In order of YMCK from left)<ul> <li data-xf-list-type="ul">Factory default:[00,00,00,00]</li> <li data-xf-list-type="ul">Starting adjust:[99,99,99,99]</li> <li data-xf-list-type="ul">Fail Vsg adjust(Y):[21,99,99,99]</li> <li data-xf-list-type="ul">Error of Development gamma Max(C):[99,99,55,99]</li> <li data-xf-list-type="ul">Succeed:[11,11,11,11]</li> </ul></li> </ul></li> </ol></li> </ul></li> <li data-xf-list-type="ol"> <h3>WHEN SC501, SC502, SC503, OR SC504 (PAPER TRAY ERROR) IS DISPLAYED</h3> SC501, SC502, SC503, or SC504 occurs.<br /> <br /> <h4>Solutions</h4> <ol> <li data-xf-list-type="ol"> <h4>Pull out the paper feed tray [A] on which the SC has occurred, and then, lifting the front part of the tray, pull it out all the way through (The photograph shows Tray 1.)</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_001.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Check if there is any paper jammed in the machine, and remove it if there is.</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_002.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>If the sheets exceed the stackable limit, reduce the number of sheets.</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_003.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Reattach the tray. Lift the tray slightly when you attach it.</h4> </li> </ol></li> <li data-xf-list-type="ol"> <h3>WHEN SC544-02, SC554-02 (NON-CONTACT THERMISTOR</h3> <br /> Troubleshooting<br /> <br /> <h3>HIGH TEMPERATURE DETECTION) IS DISPLAYED</h3> When SC544-02 or SC554-02 is displayed, the unit is probably damaged. Therefore replace a fusing unit or fusing sleeve belt unit in accordance with the following procedure.<br /> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_004.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> To clear SC544-02 or SC554-02, replacing the fusing unit or installing an intact new unit detection fuse in the fusing unit must be required. The intact new unit detection fuse is provided in the fusing sleeve belt unit.<br /> When replacing the fusing sleeve belt unit, follow the procedure below.<br /> <h4>SP descriptions</h4> <ul> <li data-xf-list-type="ul">SP5-810-002 [SC Reset: Hard High Temp. Detection] Clears the fusing hardware SC.</li> <li data-xf-list-type="ul">SP3-701-115 [Manual New Unit Set: #Fusing Unit] Sets the new unit detection flag ON/OFF.</li> <li data-xf-list-type="ul">SP3-701-116 [Manual New Unit Set: Fusing Belt] Sets the new unit detection flag ON/OFF.<br /> <h4>How to Clear SC544-02/SC554-02 with a New Unit Detection Fuse</h4> <ol> <li data-xf-list-type="ol"> <h4>Install a new fusing sleeve belt unit. (page 4-134)</h4> </li> <li data-xf-list-type="ol"> <h4>There is a new unit detection fuse packed with the new fusing sleeve belt unit.</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_005.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Connect the new unit detection fuse to the connector [A], and place the fuse in the empty space <strong>.</strong></h4> <strong><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_006.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> [*] <h4>Reattach the fusing unit.</h4> [*] <h4>Switch the power ON.</h4> [*] <h4>Execute SP5-810-002 [SC Reset: Hard High Temp. Detection].</h4> [*] <h4>Set SP3-701-116 [Manual New Unit Set: Fusing Belt] to “1”.</h4> [*] <h4>Switch the power OFF and ON.</h4> <br /> </strong></li> </ol><strong><br /> Troubleshooting<br /> <br /> </strong></li> </ul><strong><br /> [*] <h3>ISOLATION DIAGRAM OF SC663, 664, 665, 667, 668, AND 670-01</h3> The modules considered to be the cause of SC663, 664, 665, 667, 668 and 670-01 are as follows.<br /> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_007.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <br /> [*] <h3>WHEN SC670 (ENGINE START UP ERROR) IS DISPLAYED</h3> <br /> <h4>Causes</h4> The engine board resets at an unexpected time, and does not start up again.<br /> <br /> <h4>Solutions</h4> Note: CTL = Controller<br /> <h4>SC670-01</h4> Engine start up error when the machine boots up<br /> If the symptom occurs, use the following chart to decide the best course of action.<br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_008.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <h4>SC670-02</h4> Engine start up error when the machine is in operation.<br /> Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error).<br /> <ol> <li data-xf-list-type="ol">Replace BCU</li> <li data-xf-list-type="ol">Replace IPU</li> <li data-xf-list-type="ol">Replace CTL</li> <li data-xf-list-type="ol">Replace PSU<br /> SC670-03</li> </ol>IPU start up error when the machine boots up.<br /> Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error).<br /> <ol> <li data-xf-list-type="ol">Replace IPU</li> <li data-xf-list-type="ol">Replace CTL</li> <li data-xf-list-type="ol">Replace PSU</li> <li data-xf-list-type="ol">Replace BCU.<br /> SC670-04</li> </ol>Communication error between the engine and controller.<br /> Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error).<br /> <ol> <li data-xf-list-type="ol">Replace IPU</li> <li data-xf-list-type="ol">Replace BCU</li> <li data-xf-list-type="ol">Replace CTL<br /> <br /> Troubleshooting<br /> <br /> </li> <li data-xf-list-type="ol">Replace PSU<br /> </li> </ol>[*] <h3>WHEN SC672 (CONTROLLER START UP ERROR) IS DISPLAYED</h3> <h4>Symptom</h4> Note: CTL = Controller The following occur:<br /> <br /> <table style='width: 100%'><tr><td><br /> SC672-00</td><td>Communication error between operation panel and CTL after machine is powered on.</td></tr><tr><td><br /> SC672-10</td><td>Communication error (receive) between operation panel and CTL after machine is powered on.</td></tr><tr><td><br /> SC672-11</td><td>Communication error (send) between operation panel and CTL after machine is powered on.</td></tr><tr><td><br /> SC672-12</td><td>Communication error between operation panel and CTL after normal start-up.</td></tr><tr><td><br /> SC672-13</td><td>Communication error between operation panel and CTL after normal start-up; Operation panel not detected.</td></tr></table> <br /> <br /> <ul> <li data-xf-list-type="ul">SC672 does not appear on the SMC report, as it is not logged.</li> <li data-xf-list-type="ul">The Smart Operation Panel communicates with the controller via a USB cable and IPU. SC672 is triggered when the panel cannot communicate with the controller.</li> </ul></strong></li> </ol><p><strong></strong></p><p><strong></strong></p><p><strong></strong></p><p><strong><h4>Causes</h4><p>Possible causes of SC672 include:</strong></p><p><strong></strong></p><p><strong> <ul> <li data-xf-list-type="ul">USB communication path failure (USB cable, IPU)</li> <li data-xf-list-type="ul">CTL boot up error and/or operation panel boot up error due to abnormal break in operations of CTL.<br /> Possible causes of operation panel cannot light include:</li> <li data-xf-list-type="ul">USB communication path failure (USB cable, IPU)</li> <li data-xf-list-type="ul">Operation panel cannot communicate with CTL due to CTL boot-up error<br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_009.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> [A]: Operation Panel <strong>: IPU<br /> [C]: FCU<br /> [D]: Controller [E]: USB cable<br /> <br /> <h4>Solutions</h4> Do the following.<br /> <ol> <li data-xf-list-type="ol"> <h4>Turn the machine power OFF/ON.</h4> </li> <li data-xf-list-type="ol"> <h4>Do the action in the flowchart below to determine the cause and best course of action when SC672 occurs.</h4> <ul> <li data-xf-list-type="ul">If the SC recurs after you do the action in this flowchart, do the following.<ul> <li data-xf-list-type="ul">If SC819 (cache error) appears in the SC history, replace the controller board.</li> <li data-xf-list-type="ul">If SC991 (SCS: scs time count level c’) appears in the SC history, replace the controller board and USB cable.</li> </ul></li> </ul>Flowchart to determine parts to replace when SC672 occurs</li> </ol><img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_010.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <table style='width: 100%'><tr><td>Parts</td><td>How to determine the cause</td></tr><tr><td>USB cable</td><td>LED on CTL blinks for 1 second</td></tr><tr><td>Operation panel</td><td>LED on CTL blinks for 1 second</td></tr><tr><td>CTL</td><td>LEDs on CTL blink constantly</td></tr><tr><td>Memory</td><td>LEDs on CTL blink constantly</td></tr></table> <br /> <br /> Troubleshooting<br /> <br /> <h4>Flowchart to determine parts to replace when no display on operation panel</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_011.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <table style='width: 100%'><tr><td>Parts</td><td>How to determine the cause</td></tr><tr><td>USB cable</td><td>LED on CTL blinks for 1 second</td></tr><tr><td>Operation panel</td><td>LED on CTL blinks for 1 second</td></tr><tr><td>IPU</td><td>Fuse 3 on the IPU</td></tr><tr><td>CTL</td><td>LED on CTL does not blink</td></tr><tr><td>Memory</td><td>LED on CTL does not blink</td></tr></table> <br /> Troubleshooting<br /> <br /> <h4>[A]: LEDs on the controller board</h4> Check the condition (lit, off, blinking) of the LED on the CTL.<br /> <h4>LED /POSTCODE AREA on the CTL</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_012.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <h4>Normal situation: POSTCODE LED 8 and BIOS LED blinking for 1 second</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_013.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <br /> <table style='width: 100%'><tr><td>No.</td><td>Note</td></tr><tr><td>LED</td><td>For CPU</td></tr></table> <ul> <li data-xf-list-type="ul">POSTCODE 8 and LED16 <strong>blink </strong>when the CPU is operating normally.</li> <li data-xf-list-type="ul">POSTCODE 8 and LED16 is lit or off when there is a problem with the CPU.<br /> <strong>: Abnormal mode: LEDs on the controller board<br /> </strong></li> </ul><strong><br /> <h4>LEDs 1 to 8 blink constantly</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_014.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <table style='width: 100%'><tr><td>No.</td><td>Note</td></tr><tr><td>POSTCODE 1-8</td><td>and LED 8 <strong>blinks. </strong>LED 8 is <strong>lit or off </strong>when there is a problem with the CPU.</td></tr><tr><td>LED 16</td><td></td></tr></table> <ol> <li data-xf-list-type="ol">For self-diagnosis code (BIOS).</li> <li data-xf-list-type="ol">After the BIOS starts up, LEDs 4,5,7 <strong>turn off </strong>and LEDs 1,2,3 ,6 <strong>turn on</strong></li> <li data-xf-list-type="ol">LED is <strong>lit </strong>when the BIOS is running.</li> <li data-xf-list-type="ol">LED <strong>blinks </strong>when the OS is running.</li> </ol><ul> <li data-xf-list-type="ul"><br /> </li> </ul> <h4>[C]: Reconnecting and replacing the USB cable</h4> 1. Re-connect the USB cable between IPU board and operation panel.<br /> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_015.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <h4>When connecting the cable, hold the molded part of the cable as shown below so as not to apply excessive force on the connector part. Applying excessive force toward the upper direction on the connector may cause connection failure.</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_016.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> Troubleshooting<br /> <br /> <h4>Applied to machines built in October 2016 and later:</h4> <h4>A bracket [A] which covers the upper part of the cable will be added.</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_017.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <h4>PCB for the operation panel</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_018.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <h4>USB connector <strong> (IPU)</strong></h4> <strong><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_019.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <h4>[D]: Replacing the Memory</h4> <ol> <li data-xf-list-type="ol"> <h4>Turn the machine power OFF.</h4> </li> <li data-xf-list-type="ol"> <h4>Attach the memory on the CTL as shown (in a vertical orientation).</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_020.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Lock the hook.</h4> </li> </ol><img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_021.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <h4>[E]: CMOS clear</h4> <ol> <li data-xf-list-type="ol"> <h4>Turn the machine power OFF.</h4> </li> <li data-xf-list-type="ol"> <h4>Turn Dip switch 1-3 ON for 10 seconds</h4> </li> <li data-xf-list-type="ol"> <h4>Turn Dip switch 1-3 OFF</h4> </li> <li data-xf-list-type="ol"> <h4>Turn the machine power ON.</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_022.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> </ol><br /> <br /> Troubleshooting<br /> <br /> <h4>[F]: Fuse on the IPU</h4> <h4>Fuse on the IPU</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_023.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> [G]: <strong>Replacing the USB cable and the operation panel</strong><br /> <ol> <li data-xf-list-type="ol"> <h4>Remove the Platen Cover, or ARDF/SPDF. (page 4-30)</h4> </li> <li data-xf-list-type="ol"> <h4>Remove a screw at the scanner right cover.</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_024.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Remove the scanner right cover [A]</h4> Remove the hook at the upper part, and then slide the cover in the rear direction.<br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_025.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Remove the scanner front cover [A]</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_026.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> </li> <li data-xf-list-type="ol"> <h4>Remove the scanner left cover [A]</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_027.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Holding down both the sides of the operation panel upper cover [A], unhook the tabs (indicated by blue circles) and remove the cover.</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_028.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> Troubleshooting<br /> <br /> </li> <li data-xf-list-type="ol"> <h4>Remove the USB cable connector [A] <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_029.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /> x1, <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_030.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" />x2).</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_031.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Remove the two screws <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_032.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /> x2).</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_033.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Remove the two connectors <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_034.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" />x2).</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_035.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol"> <h4>Remove the scanner unit [A] <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_036.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /> x11).</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_037.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <ul> <li data-xf-list-type="ul"> <h4>Never loosen or remove the following screw when you remove or re-attach the unit. This screw fixes the scanner cam in place. If the position of the scanner cam changes, the scanner will be misaligned. This will result in image skew and other image alignment issues.</h4> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_038.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> </ul></li> <li data-xf-list-type="ol"> <h4>Remove the USB cable <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_039.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" />x5)</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_040.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> Applied to machines built in May 2016 and later: A clamp on the IPU [A] will be added.<br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_041.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <br /> <br /> <br /> Troubleshooting<br /> <ul> <li data-xf-list-type="ul">Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit.</li> </ul></li> </ol>If the symptom is not resolved, escalate the issue using the normal process, together with the following information for further investigation.<br /> [*]SC sub code (SC672-10 or 99)<br /> [*]Date/time of problem occurrence<br /> [*]Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main power switch.)<br /> [*]Occurrence frequency (ex. One out of ten times when turning ON the main power switch)<br /> [*]Parts replaced<br /> [*]Date/time when parts were replaced<br /> <br /> Troubleshooting<br /> <br /> <ol style="margin-left: 20px"> <li data-xf-list-type="ol"> <h3>WHEN ABNORMAL NOISE OCCURS</h3> <br /> When abnormal noise occurs during machine operating, identify the occurrence location, by using various OUTPUT Check. However, about the following two modules, follow the checking procedure flow.</li> </ol> [*]Check the abnormal noise of the drive unit (peripheral fusing)<br /> [*]Check the abnormal noise when the toner is supplied or the bottle motor is driving<br /> <br /> <br /> <ul> <li data-xf-list-type="ul">Because the damage or contamination of parts can lead to secondary failure, always follow the procedure.</li> <li data-xf-list-type="ul">Take particular care not to be caught in the rotating parts of the motors and/or gears.<br /> <ol> <li data-xf-list-type="ol"><br /> <ol style="margin-left: 20px"> <li data-xf-list-type="ol"> <h3>PROCEDURE OF CHECKING ABNORMAL NOISE OF DRIVE UNIT (PERIPHERAL FUSING)</h3> When the abnormal noise of drive unit (peripheral fusing) has occurred, follow the following flow, and check whether the fusing unit is the cause, by using SP1-153 (Abnormal Noise Confirmation). If the fusing unit is the cause, replace the fusing unit. If the drive module is the cause, in addition perform the operation check of various motors by using OUTPUT Check, to identify which motor is the cause.<br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_042.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <h4>About the setting value of the operation line speed in SP1-153-003</h4> During warming-up or operating on the operation panel, the motors rotate at low line speeds. At the time, if noise occurs, start checking from [2: Low Speed]. Middle speed is for only thick paper 1 printing, so use middle speed if abnormal noise occurs when thick paper 1 is supplied.<br /> <h4>Related SP</h4> <br /> <table style='width: 100%'><tr><td>SP No.</td><td>SP Name</td><td>Function</td><td>Description</td></tr><tr><td>SP1-153-001</td><td>Abnormal Noise Confirmation: Unit: Execute</td><td>The fusing motor rotates with the heating control.</td><td>Fails if the fusing unit is not installed or the cover is open</td></tr><tr><td>SP1-153-002</td><td>Abnormal Noise Confirmation: No Unit: Execute</td><td>The fusing motor rotates without the fusing unit.</td><td>Fails if the fusing unit is installed or the cover is open</td></tr></table> <table style='width: 100%'><tr><td>SP No.</td><td>SP Name</td><td>Function</td><td>Description</td></tr><tr><td>SP1-153-003</td><td>Abnormal Noise Confirmation: Operation Line Speed</td><td>Line speed at the time of rotation<br /> 0: Standard speed<br /> 1: Middle speed<br /> 2: Low speed</td><td></td></tr><tr><td>SP1-153-004</td><td>Abnormal Noise Confirmation: Operation Time</td><td>Rotates during this time. Initial value: 60 sec.</td><td></td></tr><tr><td>SP1-153-005</td><td>Abnormal Noise Confirmation: Heat Center Target Temp</td><td>Temperature setting for SP1-153-001 (Unit:<br /> Execute)</td><td>Do not change</td></tr><tr><td>SP1-153-006</td><td>Abnormal Noise Confirmation: Heat End Target Temp</td><td>Temperature setting for SP1-153-001 (Unit:<br /> Execute)</td><td></td></tr><tr><td>SP1-153-007</td><td>Abnormal Noise Confirmation: Press Target Temp</td><td>Temperature setting for SP1-153-001 (Unit:<br /> Execute)</td><td></td></tr></table> Troubleshooting<br /> <br /> <br /> </li> <li data-xf-list-type="ol"> <h3>OPERATION CHECK PROCEDURES OF THE TONER SUPPLY MOTOR/TONER BOTTLE DRIVE MOTOR</h3> The operation check of the toner supply motor and/or toner bottle drive motor, is performed by a forced toner supply, not OUTPUT Check.<br /> <ul> <li data-xf-list-type="ul">Operation other than the following procedures may occur the abnormal density, toner scattering, scumming, and cleaning failure at the image transfer unit.</li> </ul></li> </ol> </li> <li data-xf-list-type="ol"> <h4>Do [Force Tnr Supply :Exe (SP3-050-003 to 006)] for the applicable color twice. If there is enough toner in the toner supply unit, the toner bottle drive motor will not work.</h4> <br /> <table style='width: 100%'><tr><td>SP No.</td><td>SP Name</td></tr><tr><td>SP3-050-003</td><td>Force Tnr Supply :Exe Execute: K</td></tr><tr><td>SP3-050-004</td><td>Force Tnr Supply :Exe Execute: C</td></tr><tr><td>SP3-050-005</td><td>Force Tnr Supply :Exe Execute: M</td></tr><tr><td>SP3-050-006</td><td>Force Tnr Supply :Exe Execute: Y</td></tr></table> <br /> </li> <li data-xf-list-type="ol"> <h4>Do [Manual ProCon :Exe Density Adjustment (SP3-011-002)] once.</h4> <br /> <ul> <li data-xf-list-type="ul">If the operation of the toner bottle drive motor could not be checked, do step1 again after the manual execution of density adjustment.</li> </ul></li> </ol>Troubleshooting<br /> <br /> <ol style="margin-left: 20px"> <li data-xf-list-type="ol"> <h3>JAM DETECTION</h3> <ol> <li data-xf-list-type="ol"> <h3>JAM DISPLAY</h3> When a jam occurs, the cause position will blink.<br /> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_043.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> </li> <li data-xf-list-type="ol"> <h3>CLEARING A PAPER JAM</h3> <br /> <ul> <li data-xf-list-type="ul">Do not touch any components except the specified parts for removing jammed paper. Some parts can burn you because they become hot during operation.<br /> <br /> </li> <li data-xf-list-type="ul">Do not turn the power off during removal of jammed paper. If you turned the power off, functions or values that were previously set will be deleted.</li> <li data-xf-list-type="ul">Be sure not to tear paper up, and that you remove all pieces. Remaining scraps of paper in the machine could cause another paper jam or machine failure.</li> <li data-xf-list-type="ul">If there are multiple jam locations, check all the locations that are displayed at the same time.<br /> See the decals on the machine for how to remove jammed paper.</li> </ul></li> <li data-xf-list-type="ol"> <h3>PAPER JAM HISTORY</h3> <br /> <h4>History Checking Method</h4> Plotter (print engine) jam history can be displayed using SP7-507.</li> </ol></li> </ol> </li> </ul>[*]SP7-507-001 "Plotter Jam: History Latest"<br /> [*]SP7-507-002 "Plotter Jam: History Latest1"<br /> [*]SP7-507-003 "Plotter Jam: History Latest2"<br /> [*]SP7-507-004 "Plotter Jam: History Latest3"<br /> [*]SP7-507-005 "Plotter Jam: History Latest4"<br /> [*]SP7-507-006 "Plotter Jam: History Latest5"<br /> [*]SP7-507-007 "Plotter Jam: History Latest6"<br /> [*]SP7-507-008 "Plotter Jam: History Latest7"<br /> [*]SP7-507-009 "Plotter Jam: History Latest8"<br /> [*]SP7-507-010 "Plotter Jam: History Latest9"<br /> <br /> <h4>Paper Jam Display</h4> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_044.jpg" alt="image" class="fr-fic fr-dii fr-draggable " style="" /><br /> [*]CODE: Indicates the jam code.<br /> [*]SIZE: Indicates the paper size code.<br /> [*]TOTAL: Indicates the total counter (SP7-502-001).<br /> [*]DATE: Indicates the date when the jam occurred.<br /> <br /> <br /> <ul> <li data-xf-list-type="ul">The jam history of the 10 latest jams is displayed.</li> <li data-xf-list-type="ul">The first jam is not included in the history record.<br /> <br /> <ol style="margin-left: 20px"> <li data-xf-list-type="ol"><ol> <li data-xf-list-type="ol"> <h3>JAM CODES AND DISPLAY CODES</h3> <br /> <ul> <li data-xf-list-type="ul">Cause code: Jam cause code displayed by log data</li> <li data-xf-list-type="ul">Display code: Jam position displayed on control panel<br /> <h4>Late jam</h4> The paper has failed to arrive within the prescribed time due to a jam that has occurred upstream of the referenced sensor.<br /> <h4>Lag jam</h4> The paper has failed to leave the location of the referenced sensor within the prescribed time due to a jam downstream of the referenced sensor.<br /> <br /> Troubleshooting<br /> <br /> <h4>Stay jam</h4> The paper is within the location of the referenced sensor.<br /> <h4>ARDF DF3090</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>014</td><td>Skew Correction Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_045.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>064</td><td>Skew Correction Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_046.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>016</td><td>Registration Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_047.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>066</td><td>Registration Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_048.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>017</td><td>Exit Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_049.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>067</td><td>Exit Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_050.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>239</td><td>Misfeed: Original Removed</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_051.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>P</td></tr></table> <br /> <h4>SPDF DF3100</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>013</td><td>Separation Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_052.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>063</td><td>Separation Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_053.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>014</td><td>Skew Correction Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_054.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>064</td><td>Skew Correction Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_055.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>015</td><td>Pre-Scanning Entrance Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_056.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>065</td><td>Pre-Scanning Entrance Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_057.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>016</td><td>Registration Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_058.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>066</td><td>Registration Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_059.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>017</td><td>Exit Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_060.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>067</td><td>Exit Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_061.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>P</td></tr><tr><td>239</td><td>Misfeed: Original Removed</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_062.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>P</td></tr></table> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>001</td><td>Initial jam</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_063.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr><tr><td>001</td><td>Overload jam</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_064.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>P</td></tr></table> <br /> <h4>Main Machine</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>001</td><td>Transport Sensor 1</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_065.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>A</td></tr><tr><td>001</td><td>Transport Sensor 2</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_066.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>A</td></tr><tr><td>001</td><td>Registration Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_067.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>B</td></tr><tr><td>001</td><td>Fusing Entrance Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_068.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>C</td></tr><tr><td>001</td><td>Fusing Exit Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_069.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>C</td></tr><tr><td>001</td><td>Paper Exit Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_070.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>C</td></tr><tr><td>001</td><td>Reverse Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_071.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>C</td></tr><tr><td>001</td><td>Duplex Exit Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_072.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>Z</td></tr><tr><td>001</td><td>Duplex Entrance Sensor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_073.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>Z</td></tr><tr><td>003</td><td>Paper not fed from tray 1</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_074.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>A1</td></tr><tr><td>004</td><td>Paper not fed from tray 2</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_075.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>A2</td></tr><tr><td>008</td><td>Paper not fed from bypass tray</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_076.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>A</td></tr><tr><td>009</td><td>Paper not transported to duplex unit</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_077.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Z</td></tr><tr><td><br /> 096</td><td>Disappearance of the detection Timing<br /> Only remaining paper position information displayed</td><td></td><td></td><td></td><td></td></tr><tr><td>011</td><td>Transport Sensor 1</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_078.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>A</td></tr><tr><td>012</td><td>Transport Sensor 2</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_079.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>A</td></tr><tr><td>017</td><td>Registration Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_080.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>A</td></tr><tr><td>018</td><td>Fusing Entrance Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_081.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>B</td></tr></table> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>019</td><td>Fusing Exit Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_082.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>C</td></tr><tr><td>020</td><td>Paper Exit Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_083.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>C</td></tr><tr><td><br /> 051</td><td>Transport Sensor 1 (when paper not fed from Tray 1)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_084.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>A</td></tr><tr><td>052</td><td>Transport Sensor 2</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_085.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>A</td></tr><tr><td><br /> 048</td><td>Transport Sensor 1 (when paper not fed from Bypass Tray)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_086.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>A</td></tr><tr><td>057</td><td>Registration Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_087.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>B</td></tr><tr><td>060</td><td>Paper Exit Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_088.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>C</td></tr><tr><td>024</td><td>Reverse Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_089.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>C</td></tr><tr><td>064</td><td>Reverse Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_090.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>C</td></tr><tr><td>025</td><td>Duplex Exit Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_091.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Z</td></tr><tr><td><br /> 025</td><td>Duplex Exit Sensor & No Paper at Duplex Entrance Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_092.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Z</td></tr><tr><td>065</td><td>Duplex Exit Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_093.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>Z</td></tr><tr><td>027</td><td>Duplex Entrance Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_094.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>C</td></tr><tr><td><br /> 027</td><td>Duplex Entrance Sensor & No Paper at Reverse Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_095.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Z</td></tr><tr><td>067</td><td>Duplex Entrance Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_096.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>A</td></tr></table> <br /> <br /> Troubleshooting<br /> <br /> <h4>Paper Feed Unit PB3150</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>005</td><td>Paper not fed from tray 3</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_097.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Y1</td></tr><tr><td>013</td><td>Vertical Transport Sensor (Tray 3)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_098.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Y</td></tr><tr><td>053</td><td>Vertical Transport Sensor (Tray 3)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_099.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>Y</td></tr></table> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>001</td><td>Vertical Transport Sensor (Tray 3)</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_100.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>Y</td></tr></table> <br /> <h4>Paper Feed Unit PB3220/PB3210</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>005</td><td>Paper not fed from tray 3</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_101.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Y1</td></tr><tr><td>013</td><td>Vertical Transport Sensor (Tray 3)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_102.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Y</td></tr><tr><td>053</td><td>Vertical Transport Sensor (Tray 3)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_103.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>Y</td></tr><tr><td>001</td><td>Vertical Transport Sensor (Tray 3)</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_104.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>Y</td></tr><tr><td>006</td><td>Paper not fed from tray 4</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_105.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Y2</td></tr><tr><td>014</td><td>Vertical Transport Sensor (Tray 4)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_106.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>Y</td></tr><tr><td>054</td><td>Vertical Transport Sensor (Tray 4)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_107.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>Y</td></tr><tr><td>001</td><td>Vertical Transport Sensor (Tray 4)</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_108.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>Y</td></tr></table> <br /> <h4>Bridge Unit BU3070</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>021</td><td>Paper Exit Sensor (Bridge Unit)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_109.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>D</td></tr><tr><td>022</td><td>Relay Transport Sensor (Bridge Unit)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_110.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>D</td></tr><tr><td>061</td><td>Paper Exit Sensor (Bridge Unit)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_111.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>D</td></tr><tr><td>062</td><td>Relay Transport Sensor (Bridge Unit)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_112.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>D</td></tr></table> <br /> Troubleshooting<br /> <br /> <h4>Internal Finisher SR3130</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>100</td><td>Inlet Sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_113.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R2</td></tr><tr><td>101</td><td>Inlet Sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_114.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R2</td></tr><tr><td>102</td><td>Transport sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_115.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R2</td></tr><tr><td>103</td><td>Transport sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_116.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R2</td></tr><tr><td>104</td><td>Paper Exit Unit</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_117.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R2</td></tr><tr><td>105</td><td>Jogger fence motor (front)</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_118.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>106</td><td>Jogger fence motor (rear)</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_119.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>107</td><td>Shift Roller Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_120.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>108</td><td>Positioning Roller Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_121.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>109</td><td>Paper Exit Guide Plate Open/Close Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_122.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>110</td><td>Stapler Retreat Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_123.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>111</td><td>Shift Tray Ascent/Descent Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_124.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>112</td><td>Stapler Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_125.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>113</td><td>Paper Press Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_126.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>114</td><td>Punch Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_127.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>115</td><td>Punch Displacement Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_128.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>116</td><td>Horizontal Registration Displacement Motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_129.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>148</td><td>Paper exit end not responding</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_130.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr><tr><td>149</td><td>Main instruction data defect</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_131.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R2</td></tr></table> <h4>Booklet Finisher SR3220</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>200</td><td>Paper Entrance</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_132.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R4</td></tr><tr><td>201</td><td>Paper Entrance</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_133.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R4</td></tr><tr><td>202</td><td>Proof Exit</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_134.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R4</td></tr><tr><td>203</td><td>Proof Exit</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_135.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R4</td></tr><tr><td>204</td><td>Intermediate transport (right)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_136.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R4</td></tr><tr><td>205</td><td>Intermediate transport (left)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_137.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R4</td></tr><tr><td>206</td><td>Intermediate transport (left)</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_138.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R4</td></tr><tr><td>207</td><td>Shift Exit</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_139.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R1-R4</td></tr><tr><td>208</td><td>Shift Exit</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_140.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R1-R4</td></tr><tr><td>209</td><td>Stack Transport</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_141.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R5-R10</td></tr><tr><td>210</td><td>Rear Edge Stopper Transport</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_142.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R5-R10</td></tr><tr><td>211</td><td>Rear Edge Stopper Transport</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_143.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R5-R10</td></tr><tr><td>212</td><td>Paper did not reach middle folding exit</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_144.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R5-R10</td></tr><tr><td>213</td><td>Middle Folding exit</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_145.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R5-R10</td></tr><tr><td>220</td><td>Jam in inlet transport motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_146.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_147.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_148.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>221</td><td>Jam in proof transport motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_149.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_150.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_151.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>222</td><td>Jam in exit transport/positioning/approach roller motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_152.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_153.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_154.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>223</td><td>Jam in shift motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_155.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_156.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_157.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>224</td><td>Jam in jogger motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_158.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_159.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_160.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>225</td><td>Jam in exit guide plate open/close motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_161.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_162.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_163.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>226</td><td>Jam release motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_164.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_165.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_166.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr></table> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>227</td><td>Jam in tray ascent/descent motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_167.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_168.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_169.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>228</td><td>Jam in positioning roller motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_170.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_171.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_172.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>229</td><td>Jam in stapler retreat motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_173.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_174.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_175.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>230</td><td>Jam in stapler motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_176.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_177.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_178.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>231</td><td>Jam in punch system motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_179.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_180.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_181.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>232</td><td>Jam in stack transport motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_182.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_183.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_184.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R5-R10</td></tr><tr><td>233</td><td>Jam in rear edge stopper motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_185.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_186.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_187.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R5-R10</td></tr><tr><td>234</td><td>Jam in folding brade motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_188.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_189.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_190.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R5-R10</td></tr><tr><td>235</td><td>Jam in paper exit guide drive motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_191.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_192.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_193.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td><br /> 236</td><td>Jam in stapleless stapler transfer motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_194.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_195.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_196.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>237</td><td>Jam in staple motor (stapleless)</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_197.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_198.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_199.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>238</td><td>Jam in paper guide motor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_200.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_201.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_202.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>248</td><td>Paper exit end is not responding</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_203.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_204.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_205.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr><tr><td>249</td><td>Main instruction data defect</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_206.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_207.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_208.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R1-R4</td></tr></table> Troubleshooting<br /> <br /> <br /> <h4>Internal Finisher SR3180</h4> <br /> <table style='width: 100%'><tr><td>Cause code</td><td><br /> Cause of jam</td><td>Late Jam</td><td>Lag Jam</td><td>Stay Jam</td><td>Display code</td></tr><tr><td>300</td><td>Entrance sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_209.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R</td></tr><tr><td>301</td><td>Entrance sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_210.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R</td></tr><tr><td>302</td><td>Paper exit sensor</td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_211.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td></td><td>R</td></tr><tr><td>303</td><td>Paper exit sensor</td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_212.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td></td><td>R</td></tr><tr><td>304</td><td>Shift motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_213.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R</td></tr><tr><td>305</td><td>Junction gate motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_214.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R</td></tr><tr><td>306</td><td>Paper exit pressure release motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_215.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R</td></tr><tr><td>307</td><td>Stapler motor</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_216.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R</td></tr><tr><td>348</td><td>Paper exit end not responding</td><td></td><td></td><td><br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_217.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></td><td>R</td></tr></table> </li> </ul></li> <li data-xf-list-type="ol"> <h3>PAPER SIZE CODE</h3> <br /> <table style='width: 100%'><tr><td>Size Code</td><td>Paper Size</td><td>Size Code</td><td>Paper Size</td></tr><tr><td>005</td><td>A4 LEF</td><td>141</td><td>B4 SEF</td></tr><tr><td>006</td><td>A5 LEF</td><td>142</td><td>B5 SEF</td></tr><tr><td>014</td><td>B5 LEF</td><td>160</td><td>DLT SEF</td></tr><tr><td>038</td><td>LT LEF</td><td>164</td><td>LG SEF</td></tr><tr><td>044</td><td>HLT LEF</td><td>166</td><td>LT SEF</td></tr><tr><td>132</td><td>A3 SEF</td><td>172</td><td>HLT SEF</td></tr><tr><td>133</td><td>A4 SEF</td><td>255</td><td>Others</td></tr><tr><td>134</td><td>A5 SEF</td><td></td><td></td></tr></table> <br /> Troubleshooting<br /> <br /> </li> <li data-xf-list-type="ol"> <h3>SENSOR LOCATIONS</h3> <br /> <br /> <img src="https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_218.gif" alt="image" class="fr-fic fr-dii fr-draggable " style="" /></li> </ol></li> <li data-xf-list-type="ol"> <h3>TROUBLESHOOTING FOR TRANSPORT/PAPER FEEDING OF THE MACHINE</h3> <ol> <li data-xf-list-type="ol"> <h3>CURLED PAPER</h3> Make sure that the following SPs are set to their default values, and keep them at these values at all time.</li> </ol></li> </ol> </li> </ul>[*] <h4>SP1-113-001 (Curl Correction): Keep at default value of 0 (OFF)</h4> This is because printing productivity drops to about 65 to 80% when this SP is ON. It is not effective in reducing curl on these models.<br /> [*] <h4>SP1-115-xxx (Print Target Temp): Keep at default value.</h4> This is because fusing offset may occur when the fusing temperature is reduced. This SP is not effective for improving image quality on these models.<br /> <h4>Solution:</h4> Installing the tray heaters for the mainframe paper bank and optional paper banks. <strong>(</strong>page 2-58 "Anti-Condensation Heater for Paper Feed Trays"<strong>)</strong><br /> <ol style="margin-left: 20px" style="margin-left: 20px"> <li data-xf-list-type="ol"> <h3>INITIAL JAM</h3> If the error occurs periodically, do the following steps. If the result is as shown in the "Problem Judgement" column, follow the solutions.<br /> <br /> <h4>Initial Jam: Cause Code 001 / Location Code A</h4> <h4>Target Part/SP No.: Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> </li> </ol> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <br /> Troubleshooting<br /> <br /> <h4>Target Part/SP No.: Transport Sensor (2nd Feed Tray) / SP5-803-005 (Transport Sensor 2)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <br /> <h4>Initial Jam: Cause Code 001 / Location Code B</h4> <h4>Target Part/SP No.: Registration Sensor / SP5-803-001</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Initial Jam: Cause Code 001 / Location Code C</h4> <h4>Target Part/SP No.: Fusing Entrance Sensor / SP5-803-006</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.: Fusing Exit Sensor / SP5-803-007</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.: Paper Exit Sensor / SP5-803-008</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr></table> <table style='width: 100%'><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <br /> Troubleshooting<br /> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.: Reverse Sensor / SP5-803-009 (Inverter Sensor)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <br /> <h4>Initial Jam: Cause Code 001 / Location Code Z</h4> <h4>Target Part/SP No.: Duplex Entrance Sensor / SP5-803-011</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.: Duplex Exit Sensor / SP5-803-010</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <br /> <ol> <li data-xf-list-type="ol"><br /> <ol style="margin-left: 20px"> <li data-xf-list-type="ol"> <h3>JAM</h3> </li> </ol> If the error occurs periodically, do the following steps. If the result is as shown in the "Problem Judgement" column, follow the solutions.</li> </ol><br /> <h4>Bypass No Feeding: Cause Code 008</h4> <h4>Target Part/SP No.:Bypass/Duplex motor / SP5-804-071 (Duplex Bypass Motor: CW: Standard Speed)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Turn the referenced motor OFF with OUTPUT</td><td>Drive sound heard</td></tr><tr><td>Turn the referenced motor ON with OUTPUT</td><td>Drive sound not heard</td></tr></table> <br /> <h4>Solution:</h4> [*]Reconnect the connector.<br /> [*]Replace the motor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> [*]Replace the harness.<br /> <br /> Troubleshooting<br /> <br /> <h4>Checking paper status, pick-up roller, feed roller, and friction roller for bypass tray</h4> <br /> <table style='width: 100%'><tr><td>Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)</td><td></td></tr><tr><td>Check if the paper has reached the maximum stackable limit of the side paper guide.</td><td>Reduce the paper to below the stackable limit.</td></tr><tr><td>Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.</td><td>Fan the paper</td></tr><tr><td>Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.</td><td>Use a supported paper type.</td></tr><tr><td>Check if the paper thickness and size are detected correctly.</td><td>Set the paper thickness and size to the correct value.</td></tr><tr><td>Check if the paper being used produces a lot of paper dust.</td><td>Change the paper type (if possible).</td></tr><tr><td>Check if the paper roller is stained with paper dust.</td><td>Clean the pick-up roller, feed roller, and friction roller for bypass tray.</td></tr></table> <ul> <li data-xf-list-type="ul">Check the paper orientation.</li> <li data-xf-list-type="ul">Turn the paper in the feed tray upside down.<br /> </li> </ul> <h4>Tray 1 Transport Sensor: Late Jam : Cause Code 011</h4> <h4>Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0: Paper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.:Bypass pick-up Solenoid / SP5-803-016 (Bypass Pickup Solenoid)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Turn the referenced solenoid OFF with OUTPUT check</td><td>Drive sound heard</td></tr><tr><td>Turn the referenced solenoid ON with OUTPUT check</td><td>Drive sound not heard</td></tr></table> <br /> <h4>Solution:</h4> [*]Reconnect the connector.<br /> [*]Replace the solenoid.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Checking paper status, pick-up roller, feed roller, and friction roller for 1st feed tray</h4> <br /> <table style='width: 100%'><tr><td>Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)</td><td></td></tr><tr><td>Check if the paper has reached the maximum stackable limit of the side paper guide.</td><td>Reduce the paper to below the stackable limit.</td></tr><tr><td>Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.</td><td>Fan the paper</td></tr><tr><td>Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.</td><td>Use a supported paper type.</td></tr><tr><td>Check if the paper thickness and size are detected correctly.</td><td>Set the paper thickness and size to the correct value.</td></tr><tr><td>Check if the paper being used produces a lot of paper dust.</td><td>Change the paper type (if possible).</td></tr><tr><td>Check if the paper roller is not stained with paper dust.</td><td>Clean the pick-up roller, feed roller, and friction roller for 1st feed tray.</td></tr></table> <ul> <li data-xf-list-type="ul">Check the paper orientation.</li> <li data-xf-list-type="ul">Turn the paper in the feed tray upside down.<br /> </li> </ul>Troubleshooting<br /> <br /> <h4>Tray 2 Transport Sensor : Late Jam : Cause Code 012</h4> <h4>Target Part/SP No.:Transport Sensor (2nd Feed Tray) / SP5-803-005 (Transport Sensor 2)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0 <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Checking paper status, pick-up roller, feed roller, and friction roller for 2nd feed tray</h4> <br /> <table style='width: 100%'><tr><td>Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)</td><td></td></tr><tr><td>Check if the paper has reached the maximum stackable limit of the side paper guide.</td><td>Reduce the paper to below the stackable limit.</td></tr><tr><td>Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.</td><td>Fan the paper.</td></tr><tr><td>Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.</td><td>Use a supported paper type.</td></tr><tr><td>Check if the paper thickness and size are detected correctly.</td><td>Set the paper thickness and size to the correct value.</td></tr><tr><td>Check if the paper being used produces a lot of paper dust.</td><td>Change the paper type (if possible).</td></tr><tr><td>Check if the paper roller is not stained with paper dust.</td><td>Clean the pick-up roller, feed roller, and friction roller for 2nd feed tray.</td></tr></table> <ul> <li data-xf-list-type="ul">Check the paper orientation.</li> <li data-xf-list-type="ul">Turn the paper in the feed tray upside down.<br /> </li> </ul> <h4>Registration Sensor : Late Jam : Cause Code 017</h4> <h4>Target Part/SP No.:Registration Sensor / SP5-803-001</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0 <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Checking paper status, or 1st paper transport roller.</h4> <br /> <table style='width: 100%'><tr><td>Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.</td><td>Use a supported paper type.</td></tr><tr><td>Check if the paper thickness and size are detected correctly.</td><td>Set the paper thickness and size to the correct value.</td></tr><tr><td>Check if the paper feed tray is not stained with a lot of paper dust.</td><td>Clean the 1st transport roller.</td></tr></table> <br /> <h4>Fusing Entrance Sensor : Late Jam : Cause Code 018</h4> <h4>Target Part/SP No.:Fusing Entrance Sensor / SP5-803-011</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0 <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper detected</td></tr></table> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <br /> Troubleshooting<br /> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.: PCU Motor: Black / ITB Drive Motor / SP5-804-136 (Transfer Drum Motor K: Standard Speed)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Turn the referenced motor OFF with OUTPUT check</td><td>Drive sound heard</td></tr><tr><td>Turn the referenced motor ON with OUTPUT check</td><td>Drive sound not heard</td></tr></table> <br /> <h4>Solution:</h4> [*]Reconnect the connector.<br /> [*]Replace the motor.<br /> [*]Replace the Imaging IOB.<br /> [*]Replace the harness.<br /> <h4>Checking paper jam, or paper transfer unit</h4> <br /> <table style='width: 100%'><tr><td>Check if there is no double feeding.</td><td>Fan the paper.</td></tr><tr><td>Check the edges of the discharge plate to see if it is deformed or broken.</td><td>Reattach or replace the discharge plate.</td></tr></table> <h4>Fusing Exit Sensor : Late Jam : Cause Code 019</h4> <h4>Target Part/SP No.:Fusing Exit Sensor / SP5-803-011 (Duplex Entrance Sensor)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0 <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.: Fusing Motor / SP5-804-092 (Fusing Motor: CW: Standard Speed)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Turn the referenced motor OFF with OUTPUT check</td><td>Drive sound heard</td></tr><tr><td>Turn the referenced motor ON with OUTPUT check</td><td>Drive sound not heard</td></tr></table> <br /> <h4>Solution:</h4> [*]Reconnect the connector.<br /> [*]Replace the motor.<br /> [*]Replace the Imaging IOB.<br /> [*]Replace the harness.<br /> <h4>Checking paper jam, or paper transfer unit</h4> <br /> <table style='width: 100%'><tr><td>Check if there is double feeding.</td><td>Fan the paper.</td></tr><tr><td>Check if the margin of the leading edge of paper is too narrow.</td><td>Adjust the margin at the leading edge of paper with SPs.</td></tr></table> <table style='width: 100%'><tr><td>Check if the paper is a non-recommended type, e.g., inkjet paper.</td><td>Replace the paper.</td></tr><tr><td>Check if the gap between the fusing stripper plate and fusing belt is too wide, caused by deformation of the plate.</td><td>Replace the fusing stripper plate.</td></tr><tr><td>Check if there is toner and/or paper dust on the surfaces of the fusing belt and pressure roller.</td><td>Clean the fusing belt.</td></tr><tr><td>Check if the setting values, e.g. fusing temperature, are higher than the initial values.</td><td>Reset the SP values to the initial values.</td></tr></table> <br /> <br /> Troubleshooting<br /> <br /> <h4>Paper Exit Sensor : Late Jam : Cause Code 020</h4> <h4>Target Part/SP No.: Paper Exit Sensor / SP5-803-008</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0 <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Target Part/SP No.<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper Exit Solenoid / SP5-804-004 (Exit Junction Solenoid)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Turn the referenced solenoid OFF with OUTPUT check</td><td>Drive sound heard</td></tr><tr><td>Turn the referenced solenoid ON with OUTPUT check</td><td>Drive sound not heard</td></tr></table> <br /> <h4>Solution:</h4> [*]Reconnect the connector.<br /> [*]Replace the solenoid.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> <h4>Checking paper jam, or paper status</h4> <br /> <table style='width: 100%'><tr><td>Check if the leading edge of the paper and the paper feed guide are wet.</td><td>If condensation has occurred inside the machine, leave the machine idle for a few minutes to remove condensation.</td></tr><tr><td>Check if the paper is curled too much.</td><td>If the paper is curled too much, switch on the anti-condensation heater for paper tray.</td></tr><tr><td>Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.</td><td>Use a supported paper type.</td></tr><tr><td>Check if the paper thickness and size are detected correctly.</td><td>Set the paper thickness and size to the correct value.</td></tr></table> <br /> <h4>Tray 1 Transport Sensor : Lag Jam : Cause Code 051</h4> <h4>Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)</h4> <br /> <table style='width: 100%'><tr><td>Cause verification</td><td>Problem Judgement</td></tr><tr><td>Execute an INPUT check when there is no paper at the position of the referenced sensor.</td><td>0 <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper detected</td></tr><tr><td>Execute an INPUT check when there is paper at the position of the referenced sensor.</td><td>1: Paper not detected</td></tr></table> <br /> <h4>Solution:</h4> [*]Clean the sensor.<br /> [*]Reconnect the connector.<br /> [*]Replace the sensor.<br /> [*]Replace the Paper Transport IOB.<br /> [*]Replace the harness.<br /> </strong></strong></strong></li> </ul><p><strong><strong><strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><h4>Target Part/SP No.<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />aper Feed Motor / SP5-804-016 (Feed Motor:CW:Standard Speed)</h4><p></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="John, post: 64, member: 2"] Troubleshooting [LIST=1] [*]Execute SP2-111-004 (Forced Line Position: Adj. Mode d). [*]Execute SP2-194-007 (MUSIC Execution Result: Execution Result). [/LIST] [HEADING=3]Countermeasure (3): Image transfer belt/ Image transfer unit defective[/HEADING] [LIST=1] [*]Execute SP2-112-001 (TM/ID Sensor Check Execute). [*]Check SP2-112-010 (TM/ID Sensor Test General:FCR). [LIST] [*]Normal If the result is "111" -->Execute other countermeasures. [*]Vsg adjustment is failed if the result is "2xx", "x2x", or "xx2" -->Execute recovery operation for SC370 [*]There is a high probability that contaminants, scars, or irregularities may exist on the belt if the result is "3xx", "x3x", or "xx3" -->Execute the following procedure; [LIST=1] [*]Remove the image transfer unit, and check for abnormalities such as contaminants or scars, and set it after cleaning. [*]Execute SP2-111-004 (Forced Line Position: Adj. Mode d). [*]Execute SP2-194-007 (MUSIC Execution Result: Execution Result). [*]If it fails, replace the image transfer belt/ Image transfer unit. [/LIST] [*]There is a high probability that contaminants or curls may exist on the belt if the result is "5xx", "6xx", "7xx", "8xx", "x5x", "x6x", "x7x", "x8x", "xx5", "xx6", "xx7", or "xx8". [/LIST] [/LIST] --> Execute the following procedure [LIST=1] [*]Remove the Image Transfer Unit, and check for abnormalities such as contaminants or scars, and set it after cleaning. [*]Execute SP2-111-004 (Forced Line Position: Adj. Mode d). [*]Execute SP2-194-007 (MUSIC Execution Result: Execution Result). [*]If it fails, replace the image transfer belt/ Image transfer unit. [/LIST] [HEADING=3]Countermeasure (4): TM/ID sensor defective[/HEADING] Follow the next step if executing SP2-111-004 (Forced Line Position: Adj. Mode d) and SP2-194-007 (MUSIC Execution Result: Execution Result) fails. [LIST=1] [*]Clean the TM/ID Sensor. [*]Check the harness and connector for TM/ID sensor. [*]Replace the TM/ID sensor. [*]Replace the BCU. [/LIST] [HEADING=3]Countermeasure (5): Paper transfer contact/release mechanism defective[/HEADING] Check if the MUSIC/ProCon Pattern is attached on the Paper Transfer Roller. If it is attached, separating may be defective. [LIST=1] [*]Execute SP5-804-255 (OUTPUT Check: Paper Transfer Contact Operation) to operate the paper transfer contact and release motor to check the separating operation of the paper transfer roller. [*]Check for a broken harness or connector disconnection. [*]If the problem cannot be solved, replace the Imaging IOB. [/LIST] [HEADING=3]Countermeasure (6): Laser optics positioning motor in laser unit error[/HEADING] [LIST=1] [*]Check the operation of the laser optics positioning motor and check for a broken harness or connector disconnection. If an abnormality is detected, replace the Laser Unit. [*]If the problem cannot be solved, replace the Imaging IOB. [/LIST] [INDENT][INDENT][LIST=1] [*][HEADING=2]WHEN SC370 (TM (ID) SENSOR CALIBRATION ERROR) IS DISPLAYED[/HEADING] [HEADING=3]Causes[/HEADING] [LIST] [*]TM (ID) sensor connector missing/connection error [*]TM (ID) sensor detection window dirt [*]TM (ID) sensor malfunction [*]Undulation in the ITB, or belt slippage [HEADING=3]Solutions[/HEADING] Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. [LIST=1] [*]Check if all connectors related to TM/ID sensor are connected securely. Reconnect the connectors if they are disconnected, or loose. [*]If TM/ID sensor is contaminated, clean it with dump cloth (never use a dry cloth or alcohol). [*]Check if there is an abnormality on the image transfer belt surface. [*]If any abnormalities are found on the image transfer belt surface, replace the image transfer belt. [LIST] [*]Belt scratched [*]Belt corrugation, belt skew [*]Cleaning failure [*]Background stains [*]Filming [/LIST] [*]Check the TM/ID sensor for malfunctions, and recover or replace it if there are any defects. [*]Check the harness. Replace the harness if it is disconnected, or damaged. [*]If the SC is not cleared even after performing steps 1 to 6, replace the BCU [/LIST] [HEADING=3]Recovery Check Procedure[/HEADING] [LIST=1] [*]Execute Vsg adjustment with SP3-320-001(Vsg Adj: Execute :P Sensor). [*]Check the result with SP3-323-001(Vsg Adj OK?: Latest). [LIST] [*]If code is "1": Recovered [*]If code is not "1": Not recovered [/LIST] [/LIST] Troubleshooting [HEADING=3]Adjustment after Recovery[/HEADING] After performing recovery on SC370, execute the following adjustment procedures. [LIST=1] [*]Execute SP2-111-004 (Forced Line Position: Adj. Mode d). [*]Execute the following SPs and check the results: [LIST] [*]SP2-194-007 (Execution Result) [*]SP2-194-010 (Error Result: C) [*]SP2-194-011 (Error Result: M) [*]SP2-194-012 (Error Result: Y) Execute result sample Factory default: 0 Success: 1 [/LIST] [*]Execute SP3-011-001 (Manual ProCon :Exe). [*]Execute the following SPs and check the results. [LIST] [*]SP3-012-001 to 010 (Front) [*]SP3-012-011 to 020 (Center) [*]SP3-012-021 to 030 (Rear) Execute result sample (In order of YMCK from left) [LIST] [*]Factory default:[00,00,00,00] [*]Starting adjust:[99,99,99,99] [*]Fail Vsg adjust(Y):[21,99,99,99] [*]Error of Development gamma Max(C):[99,99,55,99] [*]Succeed:[11,11,11,11] [/LIST] [/LIST] [/LIST] [/LIST] [*][HEADING=2]WHEN SC501, SC502, SC503, OR SC504 (PAPER TRAY ERROR) IS DISPLAYED[/HEADING] SC501, SC502, SC503, or SC504 occurs. [HEADING=3]Solutions[/HEADING] [LIST=1] [*][HEADING=3]Pull out the paper feed tray [A] on which the SC has occurred, and then, lifting the front part of the tray, pull it out all the way through (The photograph shows Tray 1.)[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_001.jpg[/IMG] [*][HEADING=3]Check if there is any paper jammed in the machine, and remove it if there is.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_002.jpg[/IMG] [*][HEADING=3]If the sheets exceed the stackable limit, reduce the number of sheets.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_003.jpg[/IMG] [*][HEADING=3]Reattach the tray. Lift the tray slightly when you attach it.[/HEADING] [/LIST] [*][HEADING=2]WHEN SC544-02, SC554-02 (NON-CONTACT THERMISTOR[/HEADING] Troubleshooting [HEADING=2]HIGH TEMPERATURE DETECTION) IS DISPLAYED[/HEADING] When SC544-02 or SC554-02 is displayed, the unit is probably damaged. Therefore replace a fusing unit or fusing sleeve belt unit in accordance with the following procedure. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_004.gif[/IMG] To clear SC544-02 or SC554-02, replacing the fusing unit or installing an intact new unit detection fuse in the fusing unit must be required. The intact new unit detection fuse is provided in the fusing sleeve belt unit. When replacing the fusing sleeve belt unit, follow the procedure below. [HEADING=3]SP descriptions[/HEADING] [LIST] [*]SP5-810-002 [SC Reset: Hard High Temp. Detection] Clears the fusing hardware SC. [*]SP3-701-115 [Manual New Unit Set: #Fusing Unit] Sets the new unit detection flag ON/OFF. [*]SP3-701-116 [Manual New Unit Set: Fusing Belt] Sets the new unit detection flag ON/OFF. [HEADING=3]How to Clear SC544-02/SC554-02 with a New Unit Detection Fuse[/HEADING] [LIST=1] [*][HEADING=3]Install a new fusing sleeve belt unit. (page 4-134)[/HEADING] [*][HEADING=3]There is a new unit detection fuse packed with the new fusing sleeve belt unit.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_005.jpg[/IMG] [*][HEADING=3]Connect the new unit detection fuse to the connector [A], and place the fuse in the empty space [B].[/B][/HEADING][B] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_006.jpg[/IMG] [*][HEADING=3]Reattach the fusing unit.[/HEADING] [*][HEADING=3]Switch the power ON.[/HEADING] [*][HEADING=3]Execute SP5-810-002 [SC Reset: Hard High Temp. Detection].[/HEADING] [*][HEADING=3]Set SP3-701-116 [Manual New Unit Set: Fusing Belt] to “1”.[/HEADING] [*][HEADING=3]Switch the power OFF and ON.[/HEADING] [/b][/LIST][B] Troubleshooting [/b][/LIST][B] [*][HEADING=2]ISOLATION DIAGRAM OF SC663, 664, 665, 667, 668, AND 670-01[/HEADING] The modules considered to be the cause of SC663, 664, 665, 667, 668 and 670-01 are as follows. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_007.gif[/IMG] [*][HEADING=2]WHEN SC670 (ENGINE START UP ERROR) IS DISPLAYED[/HEADING] [HEADING=3]Causes[/HEADING] The engine board resets at an unexpected time, and does not start up again. [HEADING=3]Solutions[/HEADING] Note: CTL = Controller [HEADING=3]SC670-01[/HEADING] Engine start up error when the machine boots up If the symptom occurs, use the following chart to decide the best course of action. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_008.jpg[/IMG] [HEADING=3]SC670-02[/HEADING] Engine start up error when the machine is in operation. Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error). [LIST=1] [*]Replace BCU [*]Replace IPU [*]Replace CTL [*]Replace PSU SC670-03 [/LIST] IPU start up error when the machine boots up. Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error). [LIST=1] [*]Replace IPU [*]Replace CTL [*]Replace PSU [*]Replace BCU. SC670-04 [/LIST] Communication error between the engine and controller. Replace the part in order of precedence stated below (since there is a high possibility that those parts are broken and causing the error). [LIST=1] [*]Replace IPU [*]Replace BCU [*]Replace CTL Troubleshooting [*]Replace PSU [/LIST] [*][HEADING=2]WHEN SC672 (CONTROLLER START UP ERROR) IS DISPLAYED[/HEADING] [HEADING=3]Symptom[/HEADING] Note: CTL = Controller The following occur: [TABLE] [TR] [TD] SC672-00[/TD] [TD]Communication error between operation panel and CTL after machine is powered on.[/TD] [/TR] [TR] [TD] SC672-10[/TD] [TD]Communication error (receive) between operation panel and CTL after machine is powered on.[/TD] [/TR] [TR] [TD] SC672-11[/TD] [TD]Communication error (send) between operation panel and CTL after machine is powered on.[/TD] [/TR] [TR] [TD] SC672-12[/TD] [TD]Communication error between operation panel and CTL after normal start-up.[/TD] [/TR] [TR] [TD] SC672-13[/TD] [TD]Communication error between operation panel and CTL after normal start-up; Operation panel not detected.[/TD] [/TR] [/TABLE] [LIST] [*]SC672 does not appear on the SMC report, as it is not logged. [*]The Smart Operation Panel communicates with the controller via a USB cable and IPU. SC672 is triggered when the panel cannot communicate with the controller. [/LIST] [/b][/LIST][B][/b][/INDENT][B][/b][/INDENT][B] [HEADING=3]Causes[/HEADING] Possible causes of SC672 include: [LIST] [*]USB communication path failure (USB cable, IPU) [*]CTL boot up error and/or operation panel boot up error due to abnormal break in operations of CTL. Possible causes of operation panel cannot light include: [*]USB communication path failure (USB cable, IPU) [*]Operation panel cannot communicate with CTL due to CTL boot-up error [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_009.jpg[/IMG] [A]: Operation Panel [B]: IPU [C]: FCU [D]: Controller [E]: USB cable [HEADING=3]Solutions[/HEADING] Do the following. [LIST=1] [*][HEADING=3]Turn the machine power OFF/ON.[/HEADING] [*][HEADING=3]Do the action in the flowchart below to determine the cause and best course of action when SC672 occurs.[/HEADING] [LIST] [*]If the SC recurs after you do the action in this flowchart, do the following. [LIST] [*]If SC819 (cache error) appears in the SC history, replace the controller board. [*]If SC991 (SCS: scs time count level c’) appears in the SC history, replace the controller board and USB cable. [/LIST] [/LIST] Flowchart to determine parts to replace when SC672 occurs [/LIST] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_010.jpg[/IMG] [TABLE] [TR] [TD]Parts[/TD] [TD]How to determine the cause[/TD] [/TR] [TR] [TD]USB cable[/TD] [TD]LED on CTL blinks for 1 second[/TD] [/TR] [TR] [TD]Operation panel[/TD] [TD]LED on CTL blinks for 1 second[/TD] [/TR] [TR] [TD]CTL[/TD] [TD]LEDs on CTL blink constantly[/TD] [/TR] [TR] [TD]Memory[/TD] [TD]LEDs on CTL blink constantly[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Flowchart to determine parts to replace when no display on operation panel[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_011.jpg[/IMG] [TABLE] [TR] [TD]Parts[/TD] [TD]How to determine the cause[/TD] [/TR] [TR] [TD]USB cable[/TD] [TD]LED on CTL blinks for 1 second[/TD] [/TR] [TR] [TD]Operation panel[/TD] [TD]LED on CTL blinks for 1 second[/TD] [/TR] [TR] [TD]IPU[/TD] [TD]Fuse 3 on the IPU[/TD] [/TR] [TR] [TD]CTL[/TD] [TD]LED on CTL does not blink[/TD] [/TR] [TR] [TD]Memory[/TD] [TD]LED on CTL does not blink[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3][A]: LEDs on the controller board[/HEADING] Check the condition (lit, off, blinking) of the LED on the CTL. [HEADING=3]LED /POSTCODE AREA on the CTL[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_012.jpg[/IMG] [HEADING=3]Normal situation: POSTCODE LED 8 and BIOS LED blinking for 1 second[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_013.jpg[/IMG] [TABLE] [TR] [TD]No.[/TD] [TD]Note[/TD] [/TR] [TR] [TD]LED[/TD] [TD]For CPU[/TD] [/TR] [/TABLE] [LIST] [*]POSTCODE 8 and LED16 [B]blink [/B]when the CPU is operating normally. [*]POSTCODE 8 and LED16 is lit or off when there is a problem with the CPU. [B]: Abnormal mode: LEDs on the controller board [/B][/LIST][B] [HEADING=3]LEDs 1 to 8 blink constantly[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_014.jpg[/IMG] [TABLE] [TR] [TD]No.[/TD] [TD]Note[/TD] [/TR] [TR] [TD]POSTCODE 1-8[/TD] [TD]and LED 8 [B]blinks. [/B]LED 8 is [B]lit or off [/B]when there is a problem with the CPU.[/TD] [/TR] [TR] [TD]LED 16[/TD] [TD][/TD] [/TR] [/TABLE] [LIST=1] [*]For self-diagnosis code (BIOS). [*]After the BIOS starts up, LEDs 4,5,7 [B]turn off [/B]and LEDs 1,2,3 ,6 [B]turn on[/B] [*]LED is [B]lit [/B]when the BIOS is running. [*]LED [B]blinks [/B]when the OS is running. [/LIST] [LIST] [/LIST] [HEADING=3][C]: Reconnecting and replacing the USB cable[/HEADING] 1. Re-connect the USB cable between IPU board and operation panel. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_015.jpg[/IMG] [HEADING=3]When connecting the cable, hold the molded part of the cable as shown below so as not to apply excessive force on the connector part. Applying excessive force toward the upper direction on the connector may cause connection failure.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_016.jpg[/IMG] Troubleshooting [HEADING=3]Applied to machines built in October 2016 and later:[/HEADING] [HEADING=3]A bracket [A] which covers the upper part of the cable will be added.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_017.jpg[/IMG] [HEADING=3]PCB for the operation panel[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_018.jpg[/IMG] [HEADING=3]USB connector [B] (IPU)[/B][/HEADING][B] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_019.jpg[/IMG] [HEADING=3][D]: Replacing the Memory[/HEADING] [LIST=1] [*][HEADING=3]Turn the machine power OFF.[/HEADING] [*][HEADING=3]Attach the memory on the CTL as shown (in a vertical orientation).[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_020.jpg[/IMG] [*][HEADING=3]Lock the hook.[/HEADING] [/LIST] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_021.jpg[/IMG] [HEADING=3][E]: CMOS clear[/HEADING] [LIST=1] [*][HEADING=3]Turn the machine power OFF.[/HEADING] [*][HEADING=3]Turn Dip switch 1-3 ON for 10 seconds[/HEADING] [*][HEADING=3]Turn Dip switch 1-3 OFF[/HEADING] [*][HEADING=3]Turn the machine power ON.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_022.jpg[/IMG] [/LIST] Troubleshooting [HEADING=3][F]: Fuse on the IPU[/HEADING] [HEADING=3]Fuse on the IPU[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_023.jpg[/IMG] [G]: [B]Replacing the USB cable and the operation panel[/B] [LIST=1] [*][HEADING=3]Remove the Platen Cover, or ARDF/SPDF. (page 4-30)[/HEADING] [*][HEADING=3]Remove a screw at the scanner right cover.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_024.jpg[/IMG] [*][HEADING=3]Remove the scanner right cover [A][/HEADING] Remove the hook at the upper part, and then slide the cover in the rear direction. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_025.jpg[/IMG] [*][HEADING=3]Remove the scanner front cover [A][/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_026.jpg[/IMG] [*][HEADING=3]Remove the scanner left cover [A][/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_027.jpg[/IMG] [*][HEADING=3]Holding down both the sides of the operation panel upper cover [A], unhook the tabs (indicated by blue circles) and remove the cover.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_028.jpg[/IMG] Troubleshooting [*][HEADING=3]Remove the USB cable connector [A] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_029.gif[/IMG] x1, [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_030.gif[/IMG]x2).[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_031.jpg[/IMG] [*][HEADING=3]Remove the two screws [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_032.gif[/IMG] x2).[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_033.jpg[/IMG] [*][HEADING=3]Remove the two connectors [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_034.gif[/IMG]x2).[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_035.jpg[/IMG] [*][HEADING=3]Remove the scanner unit [A] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_036.gif[/IMG] x11).[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_037.jpg[/IMG] [LIST] [*][HEADING=3]Never loosen or remove the following screw when you remove or re-attach the unit. This screw fixes the scanner cam in place. If the position of the scanner cam changes, the scanner will be misaligned. This will result in image skew and other image alignment issues.[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_038.jpg[/IMG] [/LIST] [*][HEADING=3]Remove the USB cable [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_039.gif[/IMG]x5)[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_040.jpg[/IMG] Applied to machines built in May 2016 and later: A clamp on the IPU [A] will be added. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_041.jpg[/IMG] Troubleshooting [LIST] [*]Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit. [/LIST] [/LIST] If the symptom is not resolved, escalate the issue using the normal process, together with the following information for further investigation. [*]SC sub code (SC672-10 or 99) [*]Date/time of problem occurrence [*]Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main power switch.) [*]Occurrence frequency (ex. One out of ten times when turning ON the main power switch) [*]Parts replaced [*]Date/time when parts were replaced Troubleshooting [INDENT][LIST=1] [*][HEADING=2]WHEN ABNORMAL NOISE OCCURS[/HEADING] When abnormal noise occurs during machine operating, identify the occurrence location, by using various OUTPUT Check. However, about the following two modules, follow the checking procedure flow. [/LIST][/INDENT] [*]Check the abnormal noise of the drive unit (peripheral fusing) [*]Check the abnormal noise when the toner is supplied or the bottle motor is driving [LIST] [*]Because the damage or contamination of parts can lead to secondary failure, always follow the procedure. [*]Take particular care not to be caught in the rotating parts of the motors and/or gears. [LIST=1] [INDENT][LIST=1] [*][HEADING=2]PROCEDURE OF CHECKING ABNORMAL NOISE OF DRIVE UNIT (PERIPHERAL FUSING)[/HEADING] When the abnormal noise of drive unit (peripheral fusing) has occurred, follow the following flow, and check whether the fusing unit is the cause, by using SP1-153 (Abnormal Noise Confirmation). If the fusing unit is the cause, replace the fusing unit. If the drive module is the cause, in addition perform the operation check of various motors by using OUTPUT Check, to identify which motor is the cause. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_042.gif[/IMG] [HEADING=3]About the setting value of the operation line speed in SP1-153-003[/HEADING] During warming-up or operating on the operation panel, the motors rotate at low line speeds. At the time, if noise occurs, start checking from [2: Low Speed]. Middle speed is for only thick paper 1 printing, so use middle speed if abnormal noise occurs when thick paper 1 is supplied. [HEADING=3]Related SP[/HEADING] [TABLE] [TR] [TD]SP No.[/TD] [TD]SP Name[/TD] [TD]Function[/TD] [TD]Description[/TD] [/TR] [TR] [TD]SP1-153-001[/TD] [TD]Abnormal Noise Confirmation: Unit: Execute[/TD] [TD]The fusing motor rotates with the heating control.[/TD] [TD]Fails if the fusing unit is not installed or the cover is open[/TD] [/TR] [TR] [TD]SP1-153-002[/TD] [TD]Abnormal Noise Confirmation: No Unit: Execute[/TD] [TD]The fusing motor rotates without the fusing unit.[/TD] [TD]Fails if the fusing unit is installed or the cover is open[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SP No.[/TD] [TD]SP Name[/TD] [TD]Function[/TD] [TD]Description[/TD] [/TR] [TR] [TD]SP1-153-003[/TD] [TD]Abnormal Noise Confirmation: Operation Line Speed[/TD] [TD]Line speed at the time of rotation 0: Standard speed 1: Middle speed 2: Low speed[/TD] [TD][/TD] [/TR] [TR] [TD]SP1-153-004[/TD] [TD]Abnormal Noise Confirmation: Operation Time[/TD] [TD]Rotates during this time. Initial value: 60 sec.[/TD] [TD][/TD] [/TR] [TR] [TD]SP1-153-005[/TD] [TD]Abnormal Noise Confirmation: Heat Center Target Temp[/TD] [TD]Temperature setting for SP1-153-001 (Unit: Execute)[/TD] [TD]Do not change[/TD] [/TR] [TR] [TD]SP1-153-006[/TD] [TD]Abnormal Noise Confirmation: Heat End Target Temp[/TD] [TD]Temperature setting for SP1-153-001 (Unit: Execute)[/TD] [TD][/TD] [/TR] [TR] [TD]SP1-153-007[/TD] [TD]Abnormal Noise Confirmation: Press Target Temp[/TD] [TD]Temperature setting for SP1-153-001 (Unit: Execute)[/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [*][HEADING=2]OPERATION CHECK PROCEDURES OF THE TONER SUPPLY MOTOR/TONER BOTTLE DRIVE MOTOR[/HEADING] The operation check of the toner supply motor and/or toner bottle drive motor, is performed by a forced toner supply, not OUTPUT Check. [LIST] [*]Operation other than the following procedures may occur the abnormal density, toner scattering, scumming, and cleaning failure at the image transfer unit. [/LIST] [/LIST][/INDENT] [*][HEADING=3]Do [Force Tnr Supply :Exe (SP3-050-003 to 006)] for the applicable color twice. If there is enough toner in the toner supply unit, the toner bottle drive motor will not work.[/HEADING] [TABLE] [TR] [TD]SP No.[/TD] [TD]SP Name[/TD] [/TR] [TR] [TD]SP3-050-003[/TD] [TD]Force Tnr Supply :Exe Execute: K[/TD] [/TR] [TR] [TD]SP3-050-004[/TD] [TD]Force Tnr Supply :Exe Execute: C[/TD] [/TR] [TR] [TD]SP3-050-005[/TD] [TD]Force Tnr Supply :Exe Execute: M[/TD] [/TR] [TR] [TD]SP3-050-006[/TD] [TD]Force Tnr Supply :Exe Execute: Y[/TD] [/TR] [/TABLE] [*][HEADING=3]Do [Manual ProCon :Exe Density Adjustment (SP3-011-002)] once.[/HEADING] [LIST] [*]If the operation of the toner bottle drive motor could not be checked, do step1 again after the manual execution of density adjustment. [/LIST] [/LIST] Troubleshooting [INDENT][LIST=1] [*][HEADING=2]JAM DETECTION[/HEADING] [LIST=1] [*][HEADING=2]JAM DISPLAY[/HEADING] When a jam occurs, the cause position will blink. [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_043.gif[/IMG] [*][HEADING=2]CLEARING A PAPER JAM[/HEADING] [LIST] [*]Do not touch any components except the specified parts for removing jammed paper. Some parts can burn you because they become hot during operation. [*]Do not turn the power off during removal of jammed paper. If you turned the power off, functions or values that were previously set will be deleted. [*]Be sure not to tear paper up, and that you remove all pieces. Remaining scraps of paper in the machine could cause another paper jam or machine failure. [*]If there are multiple jam locations, check all the locations that are displayed at the same time. See the decals on the machine for how to remove jammed paper. [/LIST] [*][HEADING=2]PAPER JAM HISTORY[/HEADING] [HEADING=3]History Checking Method[/HEADING] Plotter (print engine) jam history can be displayed using SP7-507. [/LIST] [/LIST][/INDENT] [/LIST] [*]SP7-507-001 "Plotter Jam: History Latest" [*]SP7-507-002 "Plotter Jam: History Latest1" [*]SP7-507-003 "Plotter Jam: History Latest2" [*]SP7-507-004 "Plotter Jam: History Latest3" [*]SP7-507-005 "Plotter Jam: History Latest4" [*]SP7-507-006 "Plotter Jam: History Latest5" [*]SP7-507-007 "Plotter Jam: History Latest6" [*]SP7-507-008 "Plotter Jam: History Latest7" [*]SP7-507-009 "Plotter Jam: History Latest8" [*]SP7-507-010 "Plotter Jam: History Latest9" [HEADING=3]Paper Jam Display[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_044.jpg[/IMG] [*]CODE: Indicates the jam code. [*]SIZE: Indicates the paper size code. [*]TOTAL: Indicates the total counter (SP7-502-001). [*]DATE: Indicates the date when the jam occurred. [LIST] [*]The jam history of the 10 latest jams is displayed. [*]The first jam is not included in the history record. [INDENT][LIST=1] [LIST=1] [*][HEADING=2]JAM CODES AND DISPLAY CODES[/HEADING] [LIST] [*]Cause code: Jam cause code displayed by log data [*]Display code: Jam position displayed on control panel [HEADING=3]Late jam[/HEADING] The paper has failed to arrive within the prescribed time due to a jam that has occurred upstream of the referenced sensor. [HEADING=3]Lag jam[/HEADING] The paper has failed to leave the location of the referenced sensor within the prescribed time due to a jam downstream of the referenced sensor. Troubleshooting [HEADING=3]Stay jam[/HEADING] The paper is within the location of the referenced sensor. [HEADING=3]ARDF DF3090[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]014[/TD] [TD]Skew Correction Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_045.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]064[/TD] [TD]Skew Correction Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_046.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]016[/TD] [TD]Registration Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_047.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]066[/TD] [TD]Registration Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_048.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]017[/TD] [TD]Exit Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_049.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]067[/TD] [TD]Exit Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_050.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]239[/TD] [TD]Misfeed: Original Removed[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_051.gif[/IMG][/TD] [TD]P[/TD] [/TR] [/TABLE] [HEADING=3]SPDF DF3100[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]013[/TD] [TD]Separation Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_052.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]063[/TD] [TD]Separation Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_053.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]014[/TD] [TD]Skew Correction Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_054.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]064[/TD] [TD]Skew Correction Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_055.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]015[/TD] [TD]Pre-Scanning Entrance Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_056.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]065[/TD] [TD]Pre-Scanning Entrance Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_057.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]016[/TD] [TD]Registration Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_058.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]066[/TD] [TD]Registration Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_059.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]017[/TD] [TD]Exit Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_060.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]067[/TD] [TD]Exit Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_061.gif[/IMG][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]239[/TD] [TD]Misfeed: Original Removed[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_062.gif[/IMG][/TD] [TD]P[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]001[/TD] [TD]Initial jam[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_063.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [TR] [TD]001[/TD] [TD]Overload jam[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_064.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]P[/TD] [/TR] [/TABLE] [HEADING=3]Main Machine[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]001[/TD] [TD]Transport Sensor 1[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_065.gif[/IMG][/TD] [TD]A[/TD] [/TR] [TR] [TD]001[/TD] [TD]Transport Sensor 2[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_066.gif[/IMG][/TD] [TD]A[/TD] [/TR] [TR] [TD]001[/TD] [TD]Registration Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_067.gif[/IMG][/TD] [TD]B[/TD] [/TR] [TR] [TD]001[/TD] [TD]Fusing Entrance Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_068.gif[/IMG][/TD] [TD]C[/TD] [/TR] [TR] [TD]001[/TD] [TD]Fusing Exit Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_069.gif[/IMG][/TD] [TD]C[/TD] [/TR] [TR] [TD]001[/TD] [TD]Paper Exit Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_070.gif[/IMG][/TD] [TD]C[/TD] [/TR] [TR] [TD]001[/TD] [TD]Reverse Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_071.gif[/IMG][/TD] [TD]C[/TD] [/TR] [TR] [TD]001[/TD] [TD]Duplex Exit Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_072.gif[/IMG][/TD] [TD]Z[/TD] [/TR] [TR] [TD]001[/TD] [TD]Duplex Entrance Sensor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_073.gif[/IMG][/TD] [TD]Z[/TD] [/TR] [TR] [TD]003[/TD] [TD]Paper not fed from tray 1[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_074.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]A1[/TD] [/TR] [TR] [TD]004[/TD] [TD]Paper not fed from tray 2[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_075.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]A2[/TD] [/TR] [TR] [TD]008[/TD] [TD]Paper not fed from bypass tray[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_076.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD]009[/TD] [TD]Paper not transported to duplex unit[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_077.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Z[/TD] [/TR] [TR] [TD] 096[/TD] [TD]Disappearance of the detection Timing Only remaining paper position information displayed[/TD] [TD][/TD] [TD][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]011[/TD] [TD]Transport Sensor 1[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_078.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD]012[/TD] [TD]Transport Sensor 2[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_079.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD]017[/TD] [TD]Registration Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_080.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD]018[/TD] [TD]Fusing Entrance Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_081.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]B[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]019[/TD] [TD]Fusing Exit Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_082.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]C[/TD] [/TR] [TR] [TD]020[/TD] [TD]Paper Exit Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_083.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]C[/TD] [/TR] [TR] [TD] 051[/TD] [TD]Transport Sensor 1 (when paper not fed from Tray 1)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_084.gif[/IMG][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD]052[/TD] [TD]Transport Sensor 2[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_085.gif[/IMG][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD] 048[/TD] [TD]Transport Sensor 1 (when paper not fed from Bypass Tray)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_086.gif[/IMG][/TD] [TD][/TD] [TD]A[/TD] [/TR] [TR] [TD]057[/TD] [TD]Registration Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_087.gif[/IMG][/TD] [TD][/TD] [TD]B[/TD] [/TR] [TR] [TD]060[/TD] [TD]Paper Exit Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_088.gif[/IMG][/TD] [TD][/TD] [TD]C[/TD] [/TR] [TR] [TD]024[/TD] [TD]Reverse Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_089.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]C[/TD] [/TR] [TR] [TD]064[/TD] [TD]Reverse Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_090.gif[/IMG][/TD] [TD][/TD] [TD]C[/TD] [/TR] [TR] [TD]025[/TD] [TD]Duplex Exit Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_091.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Z[/TD] [/TR] [TR] [TD] 025[/TD] [TD]Duplex Exit Sensor & No Paper at Duplex Entrance Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_092.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Z[/TD] [/TR] [TR] [TD]065[/TD] [TD]Duplex Exit Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_093.gif[/IMG][/TD] [TD][/TD] [TD]Z[/TD] [/TR] [TR] [TD]027[/TD] [TD]Duplex Entrance Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_094.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]C[/TD] [/TR] [TR] [TD] 027[/TD] [TD]Duplex Entrance Sensor & No Paper at Reverse Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_095.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Z[/TD] [/TR] [TR] [TD]067[/TD] [TD]Duplex Entrance Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_096.gif[/IMG][/TD] [TD][/TD] [TD]A[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Paper Feed Unit PB3150[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]005[/TD] [TD]Paper not fed from tray 3[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_097.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Y1[/TD] [/TR] [TR] [TD]013[/TD] [TD]Vertical Transport Sensor (Tray 3)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_098.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Y[/TD] [/TR] [TR] [TD]053[/TD] [TD]Vertical Transport Sensor (Tray 3)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_099.gif[/IMG][/TD] [TD][/TD] [TD]Y[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]001[/TD] [TD]Vertical Transport Sensor (Tray 3)[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_100.gif[/IMG][/TD] [TD]Y[/TD] [/TR] [/TABLE] [HEADING=3]Paper Feed Unit PB3220/PB3210[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]005[/TD] [TD]Paper not fed from tray 3[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_101.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Y1[/TD] [/TR] [TR] [TD]013[/TD] [TD]Vertical Transport Sensor (Tray 3)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_102.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Y[/TD] [/TR] [TR] [TD]053[/TD] [TD]Vertical Transport Sensor (Tray 3)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_103.gif[/IMG][/TD] [TD][/TD] [TD]Y[/TD] [/TR] [TR] [TD]001[/TD] [TD]Vertical Transport Sensor (Tray 3)[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_104.gif[/IMG][/TD] [TD]Y[/TD] [/TR] [TR] [TD]006[/TD] [TD]Paper not fed from tray 4[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_105.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Y2[/TD] [/TR] [TR] [TD]014[/TD] [TD]Vertical Transport Sensor (Tray 4)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_106.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]Y[/TD] [/TR] [TR] [TD]054[/TD] [TD]Vertical Transport Sensor (Tray 4)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_107.gif[/IMG][/TD] [TD][/TD] [TD]Y[/TD] [/TR] [TR] [TD]001[/TD] [TD]Vertical Transport Sensor (Tray 4)[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_108.gif[/IMG][/TD] [TD]Y[/TD] [/TR] [/TABLE] [HEADING=3]Bridge Unit BU3070[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]021[/TD] [TD]Paper Exit Sensor (Bridge Unit)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_109.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]D[/TD] [/TR] [TR] [TD]022[/TD] [TD]Relay Transport Sensor (Bridge Unit)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_110.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]D[/TD] [/TR] [TR] [TD]061[/TD] [TD]Paper Exit Sensor (Bridge Unit)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_111.gif[/IMG][/TD] [TD][/TD] [TD]D[/TD] [/TR] [TR] [TD]062[/TD] [TD]Relay Transport Sensor (Bridge Unit)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_112.gif[/IMG][/TD] [TD][/TD] [TD]D[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Internal Finisher SR3130[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]100[/TD] [TD]Inlet Sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_113.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]101[/TD] [TD]Inlet Sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_114.gif[/IMG][/TD] [TD][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]102[/TD] [TD]Transport sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_115.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]103[/TD] [TD]Transport sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_116.gif[/IMG][/TD] [TD][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]104[/TD] [TD]Paper Exit Unit[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_117.gif[/IMG][/TD] [TD][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]105[/TD] [TD]Jogger fence motor (front)[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_118.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]106[/TD] [TD]Jogger fence motor (rear)[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_119.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]107[/TD] [TD]Shift Roller Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_120.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]108[/TD] [TD]Positioning Roller Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_121.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]109[/TD] [TD]Paper Exit Guide Plate Open/Close Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_122.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]110[/TD] [TD]Stapler Retreat Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_123.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]111[/TD] [TD]Shift Tray Ascent/Descent Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_124.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]112[/TD] [TD]Stapler Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_125.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]113[/TD] [TD]Paper Press Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_126.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]114[/TD] [TD]Punch Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_127.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]115[/TD] [TD]Punch Displacement Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_128.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]116[/TD] [TD]Horizontal Registration Displacement Motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_129.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]148[/TD] [TD]Paper exit end not responding[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_130.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [TR] [TD]149[/TD] [TD]Main instruction data defect[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_131.gif[/IMG][/TD] [TD]R1-R2[/TD] [/TR] [/TABLE] [HEADING=3]Booklet Finisher SR3220[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]200[/TD] [TD]Paper Entrance[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_132.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]201[/TD] [TD]Paper Entrance[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_133.gif[/IMG][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]202[/TD] [TD]Proof Exit[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_134.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]203[/TD] [TD]Proof Exit[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_135.gif[/IMG][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]204[/TD] [TD]Intermediate transport (right)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_136.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]205[/TD] [TD]Intermediate transport (left)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_137.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]206[/TD] [TD]Intermediate transport (left)[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_138.gif[/IMG][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]207[/TD] [TD]Shift Exit[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_139.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]208[/TD] [TD]Shift Exit[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_140.gif[/IMG][/TD] [TD][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]209[/TD] [TD]Stack Transport[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_141.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]210[/TD] [TD]Rear Edge Stopper Transport[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_142.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]211[/TD] [TD]Rear Edge Stopper Transport[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_143.gif[/IMG][/TD] [TD][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]212[/TD] [TD]Paper did not reach middle folding exit[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_144.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]213[/TD] [TD]Middle Folding exit[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_145.gif[/IMG][/TD] [TD][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]220[/TD] [TD]Jam in inlet transport motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_146.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_147.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_148.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]221[/TD] [TD]Jam in proof transport motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_149.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_150.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_151.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]222[/TD] [TD]Jam in exit transport/positioning/approach roller motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_152.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_153.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_154.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]223[/TD] [TD]Jam in shift motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_155.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_156.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_157.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]224[/TD] [TD]Jam in jogger motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_158.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_159.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_160.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]225[/TD] [TD]Jam in exit guide plate open/close motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_161.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_162.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_163.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]226[/TD] [TD]Jam release motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_164.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_165.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_166.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]227[/TD] [TD]Jam in tray ascent/descent motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_167.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_168.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_169.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]228[/TD] [TD]Jam in positioning roller motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_170.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_171.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_172.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]229[/TD] [TD]Jam in stapler retreat motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_173.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_174.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_175.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]230[/TD] [TD]Jam in stapler motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_176.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_177.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_178.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]231[/TD] [TD]Jam in punch system motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_179.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_180.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_181.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]232[/TD] [TD]Jam in stack transport motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_182.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_183.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_184.gif[/IMG][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]233[/TD] [TD]Jam in rear edge stopper motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_185.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_186.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_187.gif[/IMG][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]234[/TD] [TD]Jam in folding brade motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_188.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_189.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_190.gif[/IMG][/TD] [TD]R5-R10[/TD] [/TR] [TR] [TD]235[/TD] [TD]Jam in paper exit guide drive motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_191.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_192.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_193.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD] 236[/TD] [TD]Jam in stapleless stapler transfer motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_194.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_195.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_196.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]237[/TD] [TD]Jam in staple motor (stapleless)[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_197.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_198.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_199.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]238[/TD] [TD]Jam in paper guide motor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_200.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_201.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_202.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]248[/TD] [TD]Paper exit end is not responding[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_203.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_204.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_205.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [TR] [TD]249[/TD] [TD]Main instruction data defect[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_206.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_207.gif[/IMG][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_208.gif[/IMG][/TD] [TD]R1-R4[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Internal Finisher SR3180[/HEADING] [TABLE] [TR] [TD]Cause code[/TD] [TD] Cause of jam[/TD] [TD]Late Jam[/TD] [TD]Lag Jam[/TD] [TD]Stay Jam[/TD] [TD]Display code[/TD] [/TR] [TR] [TD]300[/TD] [TD]Entrance sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_209.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R[/TD] [/TR] [TR] [TD]301[/TD] [TD]Entrance sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_210.gif[/IMG][/TD] [TD][/TD] [TD]R[/TD] [/TR] [TR] [TD]302[/TD] [TD]Paper exit sensor[/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_211.gif[/IMG][/TD] [TD][/TD] [TD][/TD] [TD]R[/TD] [/TR] [TR] [TD]303[/TD] [TD]Paper exit sensor[/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_212.gif[/IMG][/TD] [TD][/TD] [TD]R[/TD] [/TR] [TR] [TD]304[/TD] [TD]Shift motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_213.gif[/IMG][/TD] [TD]R[/TD] [/TR] [TR] [TD]305[/TD] [TD]Junction gate motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_214.gif[/IMG][/TD] [TD]R[/TD] [/TR] [TR] [TD]306[/TD] [TD]Paper exit pressure release motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_215.gif[/IMG][/TD] [TD]R[/TD] [/TR] [TR] [TD]307[/TD] [TD]Stapler motor[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_216.gif[/IMG][/TD] [TD]R[/TD] [/TR] [TR] [TD]348[/TD] [TD]Paper exit end not responding[/TD] [TD][/TD] [TD][/TD] [TD] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_217.gif[/IMG][/TD] [TD]R[/TD] [/TR] [/TABLE] [/LIST] [*][HEADING=2]PAPER SIZE CODE[/HEADING] [TABLE] [TR] [TD]Size Code[/TD] [TD]Paper Size[/TD] [TD]Size Code[/TD] [TD]Paper Size[/TD] [/TR] [TR] [TD]005[/TD] [TD]A4 LEF[/TD] [TD]141[/TD] [TD]B4 SEF[/TD] [/TR] [TR] [TD]006[/TD] [TD]A5 LEF[/TD] [TD]142[/TD] [TD]B5 SEF[/TD] [/TR] [TR] [TD]014[/TD] [TD]B5 LEF[/TD] [TD]160[/TD] [TD]DLT SEF[/TD] [/TR] [TR] [TD]038[/TD] [TD]LT LEF[/TD] [TD]164[/TD] [TD]LG SEF[/TD] [/TR] [TR] [TD]044[/TD] [TD]HLT LEF[/TD] [TD]166[/TD] [TD]LT SEF[/TD] [/TR] [TR] [TD]132[/TD] [TD]A3 SEF[/TD] [TD]172[/TD] [TD]HLT SEF[/TD] [/TR] [TR] [TD]133[/TD] [TD]A4 SEF[/TD] [TD]255[/TD] [TD]Others[/TD] [/TR] [TR] [TD]134[/TD] [TD]A5 SEF[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [*][HEADING=2]SENSOR LOCATIONS[/HEADING] [IMG alt="image"]https://todaynetnews.com/uploads/ricoh/ricoh-mp-c2004-c2504-service-manual/part19/Image_218.gif[/IMG] [/LIST] [*][HEADING=2]TROUBLESHOOTING FOR TRANSPORT/PAPER FEEDING OF THE MACHINE[/HEADING] [LIST=1] [*][HEADING=2]CURLED PAPER[/HEADING] Make sure that the following SPs are set to their default values, and keep them at these values at all time. [/LIST] [/LIST][/INDENT] [/LIST] [*][HEADING=3]SP1-113-001 (Curl Correction): Keep at default value of 0 (OFF)[/HEADING] This is because printing productivity drops to about 65 to 80% when this SP is ON. It is not effective in reducing curl on these models. [*][HEADING=3]SP1-115-xxx (Print Target Temp): Keep at default value.[/HEADING] This is because fusing offset may occur when the fusing temperature is reduced. This SP is not effective for improving image quality on these models. [HEADING=3]Solution:[/HEADING] Installing the tray heaters for the mainframe paper bank and optional paper banks. [B]([/B]page 2-58 "Anti-Condensation Heater for Paper Feed Trays"[B])[/B] [INDENT][INDENT][LIST=1] [*][HEADING=2]INITIAL JAM[/HEADING] If the error occurs periodically, do the following steps. If the result is as shown in the "Problem Judgement" column, follow the solutions. [HEADING=3]Initial Jam: Cause Code 001 / Location Code A[/HEADING] [HEADING=3]Target Part/SP No.: Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [/LIST][/INDENT][/INDENT] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. Troubleshooting [HEADING=3]Target Part/SP No.: Transport Sensor (2nd Feed Tray) / SP5-803-005 (Transport Sensor 2)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Initial Jam: Cause Code 001 / Location Code B[/HEADING] [HEADING=3]Target Part/SP No.: Registration Sensor / SP5-803-001[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Initial Jam: Cause Code 001 / Location Code C[/HEADING] [HEADING=3]Target Part/SP No.: Fusing Entrance Sensor / SP5-803-006[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.: Fusing Exit Sensor / SP5-803-007[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.: Paper Exit Sensor / SP5-803-008[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.: Reverse Sensor / SP5-803-009 (Inverter Sensor)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Initial Jam: Cause Code 001 / Location Code Z[/HEADING] [HEADING=3]Target Part/SP No.: Duplex Entrance Sensor / SP5-803-011[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.: Duplex Exit Sensor / SP5-803-010[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [LIST=1] [INDENT][LIST=1] [*][HEADING=2]JAM[/HEADING] [/LIST][/INDENT] If the error occurs periodically, do the following steps. If the result is as shown in the "Problem Judgement" column, follow the solutions. [/LIST] [HEADING=3]Bypass No Feeding: Cause Code 008[/HEADING] [HEADING=3]Target Part/SP No.:Bypass/Duplex motor / SP5-804-071 (Duplex Bypass Motor: CW: Standard Speed)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Turn the referenced motor OFF with OUTPUT[/TD] [TD]Drive sound heard[/TD] [/TR] [TR] [TD]Turn the referenced motor ON with OUTPUT[/TD] [TD]Drive sound not heard[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Reconnect the connector. [*]Replace the motor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [*]Replace the harness. Troubleshooting [HEADING=3]Checking paper status, pick-up roller, feed roller, and friction roller for bypass tray[/HEADING] [TABLE] [TR] [TD]Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)[/TD] [TD][/TD] [/TR] [TR] [TD]Check if the paper has reached the maximum stackable limit of the side paper guide.[/TD] [TD]Reduce the paper to below the stackable limit.[/TD] [/TR] [TR] [TD]Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.[/TD] [TD]Fan the paper[/TD] [/TR] [TR] [TD]Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.[/TD] [TD]Use a supported paper type.[/TD] [/TR] [TR] [TD]Check if the paper thickness and size are detected correctly.[/TD] [TD]Set the paper thickness and size to the correct value.[/TD] [/TR] [TR] [TD]Check if the paper being used produces a lot of paper dust.[/TD] [TD]Change the paper type (if possible).[/TD] [/TR] [TR] [TD]Check if the paper roller is stained with paper dust.[/TD] [TD]Clean the pick-up roller, feed roller, and friction roller for bypass tray.[/TD] [/TR] [/TABLE] [LIST] [*]Check the paper orientation. [*]Turn the paper in the feed tray upside down. [/LIST] [HEADING=3]Tray 1 Transport Sensor: Late Jam : Cause Code 011[/HEADING] [HEADING=3]Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0: Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.:Bypass pick-up Solenoid / SP5-803-016 (Bypass Pickup Solenoid)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Turn the referenced solenoid OFF with OUTPUT check[/TD] [TD]Drive sound heard[/TD] [/TR] [TR] [TD]Turn the referenced solenoid ON with OUTPUT check[/TD] [TD]Drive sound not heard[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Reconnect the connector. [*]Replace the solenoid. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Checking paper status, pick-up roller, feed roller, and friction roller for 1st feed tray[/HEADING] [TABLE] [TR] [TD]Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)[/TD] [TD][/TD] [/TR] [TR] [TD]Check if the paper has reached the maximum stackable limit of the side paper guide.[/TD] [TD]Reduce the paper to below the stackable limit.[/TD] [/TR] [TR] [TD]Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.[/TD] [TD]Fan the paper[/TD] [/TR] [TR] [TD]Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.[/TD] [TD]Use a supported paper type.[/TD] [/TR] [TR] [TD]Check if the paper thickness and size are detected correctly.[/TD] [TD]Set the paper thickness and size to the correct value.[/TD] [/TR] [TR] [TD]Check if the paper being used produces a lot of paper dust.[/TD] [TD]Change the paper type (if possible).[/TD] [/TR] [TR] [TD]Check if the paper roller is not stained with paper dust.[/TD] [TD]Clean the pick-up roller, feed roller, and friction roller for 1st feed tray.[/TD] [/TR] [/TABLE] [LIST] [*]Check the paper orientation. [*]Turn the paper in the feed tray upside down. [/LIST] Troubleshooting [HEADING=3]Tray 2 Transport Sensor : Late Jam : Cause Code 012[/HEADING] [HEADING=3]Target Part/SP No.:Transport Sensor (2nd Feed Tray) / SP5-803-005 (Transport Sensor 2)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0 :Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Checking paper status, pick-up roller, feed roller, and friction roller for 2nd feed tray[/HEADING] [TABLE] [TR] [TD]Check the paper position (Check whether or not the leading edge of the paper, side paper guide, and end paper guide are positioned according to the manual.)[/TD] [TD][/TD] [/TR] [TR] [TD]Check if the paper has reached the maximum stackable limit of the side paper guide.[/TD] [TD]Reduce the paper to below the stackable limit.[/TD] [/TR] [TR] [TD]Check if the sheets are stuck to each other due to edge roughness, coating, stain, or temperature.[/TD] [TD]Fan the paper.[/TD] [/TR] [TR] [TD]Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.[/TD] [TD]Use a supported paper type.[/TD] [/TR] [TR] [TD]Check if the paper thickness and size are detected correctly.[/TD] [TD]Set the paper thickness and size to the correct value.[/TD] [/TR] [TR] [TD]Check if the paper being used produces a lot of paper dust.[/TD] [TD]Change the paper type (if possible).[/TD] [/TR] [TR] [TD]Check if the paper roller is not stained with paper dust.[/TD] [TD]Clean the pick-up roller, feed roller, and friction roller for 2nd feed tray.[/TD] [/TR] [/TABLE] [LIST] [*]Check the paper orientation. [*]Turn the paper in the feed tray upside down. [/LIST] [HEADING=3]Registration Sensor : Late Jam : Cause Code 017[/HEADING] [HEADING=3]Target Part/SP No.:Registration Sensor / SP5-803-001[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0 :Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Checking paper status, or 1st paper transport roller.[/HEADING] [TABLE] [TR] [TD]Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.[/TD] [TD]Use a supported paper type.[/TD] [/TR] [TR] [TD]Check if the paper thickness and size are detected correctly.[/TD] [TD]Set the paper thickness and size to the correct value.[/TD] [/TR] [TR] [TD]Check if the paper feed tray is not stained with a lot of paper dust.[/TD] [TD]Clean the 1st transport roller.[/TD] [/TR] [/TABLE] [HEADING=3]Fusing Entrance Sensor : Late Jam : Cause Code 018[/HEADING] [HEADING=3]Target Part/SP No.:Fusing Entrance Sensor / SP5-803-011[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0 :Paper detected[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.: PCU Motor: Black / ITB Drive Motor / SP5-804-136 (Transfer Drum Motor K: Standard Speed)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Turn the referenced motor OFF with OUTPUT check[/TD] [TD]Drive sound heard[/TD] [/TR] [TR] [TD]Turn the referenced motor ON with OUTPUT check[/TD] [TD]Drive sound not heard[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Reconnect the connector. [*]Replace the motor. [*]Replace the Imaging IOB. [*]Replace the harness. [HEADING=3]Checking paper jam, or paper transfer unit[/HEADING] [TABLE] [TR] [TD]Check if there is no double feeding.[/TD] [TD]Fan the paper.[/TD] [/TR] [TR] [TD]Check the edges of the discharge plate to see if it is deformed or broken.[/TD] [TD]Reattach or replace the discharge plate.[/TD] [/TR] [/TABLE] [HEADING=3]Fusing Exit Sensor : Late Jam : Cause Code 019[/HEADING] [HEADING=3]Target Part/SP No.:Fusing Exit Sensor / SP5-803-011 (Duplex Entrance Sensor)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0 :Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.: Fusing Motor / SP5-804-092 (Fusing Motor: CW: Standard Speed)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Turn the referenced motor OFF with OUTPUT check[/TD] [TD]Drive sound heard[/TD] [/TR] [TR] [TD]Turn the referenced motor ON with OUTPUT check[/TD] [TD]Drive sound not heard[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Reconnect the connector. [*]Replace the motor. [*]Replace the Imaging IOB. [*]Replace the harness. [HEADING=3]Checking paper jam, or paper transfer unit[/HEADING] [TABLE] [TR] [TD]Check if there is double feeding.[/TD] [TD]Fan the paper.[/TD] [/TR] [TR] [TD]Check if the margin of the leading edge of paper is too narrow.[/TD] [TD]Adjust the margin at the leading edge of paper with SPs.[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]Check if the paper is a non-recommended type, e.g., inkjet paper.[/TD] [TD]Replace the paper.[/TD] [/TR] [TR] [TD]Check if the gap between the fusing stripper plate and fusing belt is too wide, caused by deformation of the plate.[/TD] [TD]Replace the fusing stripper plate.[/TD] [/TR] [TR] [TD]Check if there is toner and/or paper dust on the surfaces of the fusing belt and pressure roller.[/TD] [TD]Clean the fusing belt.[/TD] [/TR] [TR] [TD]Check if the setting values, e.g. fusing temperature, are higher than the initial values.[/TD] [TD]Reset the SP values to the initial values.[/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Paper Exit Sensor : Late Jam : Cause Code 020[/HEADING] [HEADING=3]Target Part/SP No.: Paper Exit Sensor / SP5-803-008[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0 :Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Target Part/SP No.:Paper Exit Solenoid / SP5-804-004 (Exit Junction Solenoid)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Turn the referenced solenoid OFF with OUTPUT check[/TD] [TD]Drive sound heard[/TD] [/TR] [TR] [TD]Turn the referenced solenoid ON with OUTPUT check[/TD] [TD]Drive sound not heard[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Reconnect the connector. [*]Replace the solenoid. [*]Replace the Paper Transport IOB. [*]Replace the harness. [HEADING=3]Checking paper jam, or paper status[/HEADING] [TABLE] [TR] [TD]Check if the leading edge of the paper and the paper feed guide are wet.[/TD] [TD]If condensation has occurred inside the machine, leave the machine idle for a few minutes to remove condensation.[/TD] [/TR] [TR] [TD]Check if the paper is curled too much.[/TD] [TD]If the paper is curled too much, switch on the anti-condensation heater for paper tray.[/TD] [/TR] [TR] [TD]Check if extra thin paper or thick paper exceeding the supported paper thickness is being used.[/TD] [TD]Use a supported paper type.[/TD] [/TR] [TR] [TD]Check if the paper thickness and size are detected correctly.[/TD] [TD]Set the paper thickness and size to the correct value.[/TD] [/TR] [/TABLE] [HEADING=3]Tray 1 Transport Sensor : Lag Jam : Cause Code 051[/HEADING] [HEADING=3]Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)[/HEADING] [TABLE] [TR] [TD]Cause verification[/TD] [TD]Problem Judgement[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is no paper at the position of the referenced sensor.[/TD] [TD]0 :Paper detected[/TD] [/TR] [TR] [TD]Execute an INPUT check when there is paper at the position of the referenced sensor.[/TD] [TD]1: Paper not detected[/TD] [/TR] [/TABLE] [HEADING=3]Solution:[/HEADING] [*]Clean the sensor. [*]Reconnect the connector. [*]Replace the sensor. [*]Replace the Paper Transport IOB. [*]Replace the harness. [/b][/b][/B][/LIST][B][B][B] [HEADING=3]Target Part/SP No.:Paper Feed Motor / SP5-804-016 (Feed Motor:CW:Standard Speed)[/HEADING][/b][/b][/b][/b] [/QUOTE]
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Ricoh
Ricoh MP C2004/C2504 Service Manual Part 19
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