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Photocopier and Printer
Ricoh
Ricoh MP C2004/C2504 Service Manual Part 16
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<blockquote data-quote="John" data-source="post: 61" data-attributes="member: 2"><p> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC521-01</td><td>C</td><td>Duplex Entrance Motor: Lock</td></tr><tr><td>SC521-02</td><td>C</td><td>Duplex Bypass Motor: Lock</td></tr><tr><td></td><td></td><td>During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 0.5 sec, the error state of either register was detected at least 5 times.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> <li data-xf-list-type="ul">Encoder defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the motor.</li> <li data-xf-list-type="ul">Reset the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the paper transport IOB.</li> </ul> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC522-00</td><td>C</td><td>Paper Exit Motor: Lock</td></tr><tr><td>During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 0.5 sec, the error state of either register was detected at least 5 times.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> <li data-xf-list-type="ul">Encoder defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the motor.</li> <li data-xf-list-type="ul">Reset the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the paper transport IOB.</li> </ul> </td><td></td><td></td></tr></table><h3>6.7.2 SC500 (ENGINE: FUSING)</h3><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC530-00</td><td>D</td><td>Fusing Exhaust Fan Lock</td></tr><tr><td>In the motor ON state, the value of the lock sensor is checked every 0.1 sec.<br /> If a lock signal is not obtained for 50 times consecutively.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the fusing exhaust fan.</li> <li data-xf-list-type="ul">Reconnect the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the paper transport IOB.</li> </ul> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC531-01</td><td>D</td><td>Development Intake Fan/Right Lock</td></tr><tr><td>SC531-03</td><td>D</td><td>Drive Cooling Fan Lock</td></tr><tr><td></td><td></td><td>In the motor ON state, the value of the lock sensor is checked every 0.1 sec.<br /> If a lock signal is not obtained for 50 times consecutively.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the development intake fan/right for SC531-01, or drive cooling fan for SC531-03.</li> <li data-xf-list-type="ul">Reconnect the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the imaging IOB.</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC533-03</td><td>D</td><td>PSU Cooling Fan Lock</td></tr><tr><td>SC533-04</td><td>D</td><td>Controller Box Cooling Fan Lock</td></tr><tr><td></td><td></td><td>In the motor ON state, the value of the lock sensor is checked every 0.1 sec.<br /> If a lock signal is not obtained for 50 times consecutively.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the PSU exhaust fan for SC533-01, PSU cooling fan for SC533-04 or controller box cooling fan for</li> <li data-xf-list-type="ul">Reconnect the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the paper transport IOB (for SC533-01, -03).</li> <li data-xf-list-type="ul">Replace the imaging IOB (for SC533-04).</li> </ul> SC533-04.</td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC534-01</td><td>D</td><td>Main Exhaust Fan Lock</td></tr><tr><td>SC534-02</td><td>D</td><td>Toner Supply Cooling Fan Lock</td></tr><tr><td>SC534-03</td><td>D</td><td>Ozone Exhaust Fan Lock</td></tr><tr><td></td><td></td><td>In the motor ON state, the value of the lock sensor is checked every 0.1 sec.<br /> If a lock signal is not obtained for 50 times consecutively.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Replace the development intake fan/right for SC534-01, or drive cooling fan for SC534-03.</li> <li data-xf-list-type="ul">Reconnect the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the imaging IOB (SC534-01, -02).</li> <li data-xf-list-type="ul">Replace the paper transport IOB (for SC534-03).</li> </ul> </td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC535-00</td><td>D</td><td>Paper Exit Cooling Fan Lock</td></tr><tr><td>In the motor ON state, the value of the lock sensor is checked every 0.1 sec.<br /> If a lock signal is not obtained for 50 times consecutively.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the paper exit cooling fan.</li> <li data-xf-list-type="ul">Reconnect the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the imaging IOB.</li> </ul> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC540-00</td><td>D</td><td>Fusing Motor: Lock</td></tr><tr><td>Motor status is observed at 0.1 sec intervals during motor ON, and the unlock status is detected at least 20 times.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Motor defective</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness broken</li> <li data-xf-list-type="ul">IOB defective</li> <li data-xf-list-type="ul">Unit torque increased</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Replace the fusing motor.</li> <li data-xf-list-type="ul">Reconnect the connector.</li> <li data-xf-list-type="ul">Replace the harness.</li> <li data-xf-list-type="ul">Replace the paper transport IOB.</li> </ul> </td><td></td><td></td></tr></table><h4>Fusing Sleeve (Center) Error (SC54*-**)</h4><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC541-01</td><td>A</td><td>Thermopile (Center) Disconnection</td></tr><tr><td>Below -50 degrees C (or below CB) is detected for 0.1 sec continuously.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Thermopile disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr><tr><td>SC541-02</td><td>A</td><td>Non-contact Thermistor (Center) Disconnection</td></tr><tr><td>Above 3F6 is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation).<br /> Detection period: 0.1 sec, detection frequency: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Non-contact thermistor disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU).</li> <li data-xf-list-type="ol">Replace the non-contact thermistor with the harness.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC541-03</td><td>A</td><td>Non-contact Thermistor (Center) short-circuit</td></tr><tr><td>Below AD value: 8 is detected for 1 sec. continuously. Detection period: 0.1 sec, detection frequency: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Non-contact thermistor short-circuit</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU).</li> <li data-xf-list-type="ol">Replace the non-contact thermistor with the harness.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC542-02</td><td>A</td><td>Thermopile (Center) does not reload</td></tr><tr><td>65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously.</td><td></td><td></td></tr><tr><td>SC542-03</td><td>A</td><td>Thermopile (Center) does not reload</td></tr><tr><td>Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously.</td><td></td><td></td></tr><tr><td>SC542-05</td><td>D</td><td>Thermopile (Center) does not reload (Low Power)</td></tr><tr><td>65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously.</td><td></td><td></td></tr><tr><td>SC542-06</td><td>D</td><td>Thermopile (Center) does not reload (Low Power)</td></tr><tr><td>Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously.</td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC543-00</td><td>A</td><td>Thermopile (Center) high temperature detection (software)</td></tr><tr><td>Above 240 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing sleeve belt defective</li> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Gear abrasion</li> <li data-xf-list-type="ul">Thermopile failure</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Inspect the fusing sleeve belt unit, and replace if damaged.</li> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Inspect or replace the gears in the fusing unit or main machine.</li> <li data-xf-list-type="ol">Replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC544-01</td><td>A</td><td>Thermopile (Center) high temperature detection (hardware)</td></tr><tr><td>In the event of an error</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing sleeve belt defective</li> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Gear abrasion</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Thermopile failure</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Inspect the fusing sleeve belt unit, and replace if damaged.</li> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Inspect or replace the gears in the fusing unit or main machine.</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC544-02</td><td>A</td><td>Non-contact Thermistor (Center) high temperature detection (hardware)</td></tr><tr><td>In the event of an error</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing sleeve belt defective</li> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Inspect the fusing sleeve belt unit, and replace if damaged.</li> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC545-01</td><td>A</td><td>Fusing Central Lamp Continuously Heat</td></tr><tr><td>SC545-05</td><td>D</td><td>Fusing Central Lamp Continuously Heat (Low Power)</td></tr><tr><td>After waiting for full power for more than 5 sec continuously.<br /> <ul> <li data-xf-list-type="ul">Definition of fusing lamp full power</li> <li data-xf-list-type="ul">Measurement start point</li> <li data-xf-list-type="ul">Measurement stop condition</li> <li data-xf-list-type="ul">Maximum heat-up duty (SP interlinked value) 0% is excluded.</li> </ul> Continuously heating rate set point (maximum heating rate)<br /> After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued.<br /> Rotation started due to a print signal during measurement or other.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC547-01</td><td>D</td><td>Zero cross error (relay-contact soldering)</td></tr><tr><td>Zero-cross signal is detected while the fusing relay is OFF.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing relay defective (contact soldering)</li> <li data-xf-list-type="ul">Fusing relay drive circuit error</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors between PSU (AC controller board) and paper transport IOB.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the paper transport IOB.</li> </ol> </td><td></td><td></td></tr><tr><td>SC547-02</td><td>D</td><td>Zero cross error (relay contact error)</td></tr><tr><td>Zero-cross signal is not detected while the fusing relay is ON.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing relay damage (contact open)</li> <li data-xf-list-type="ul">Fusing relay drive circuit error</li> <li data-xf-list-type="ul">PSU fuse (24 VS) blowout</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors between PSU (AC controller board) and Paper transport IOB.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the paper transport IOB.</li> <li data-xf-list-type="ol">Replace the harness between PSU (AC controller board) and paper transport IOB.</li> </ol> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC547-03</td><td>D</td><td>Zero cross error (low-frequency error)</td></tr><tr><td>Mains power supply frequency is determined to be 44 Hz or lower.</td><td></td><td></td></tr><tr><td>Frequency instability of mains power supply</td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, infrastructure may have defects to be dealt with.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><h4>Fusing Sleeve (Edge) Error (SC55*-**)</h4><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC551-01</td><td>A</td><td>Thermopile (Edge) Disconnection</td></tr><tr><td>Below -50 degrees C (or below CB) is detected for 0.1 sec continuously.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Thermopile disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr><tr><td>SC551-02</td><td>A</td><td>Non-contact Thermistor (Edge) Disconnection</td></tr><tr><td>Above 3F6 is detected for 1 sec continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation).<br /> Detection period: 0.1 sec, detection frequency: 10 times or more.</td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Non-contact thermistor disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> </ul> </td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU).</li> <li data-xf-list-type="ol">Replace the non-contact thermistor with the harness.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr><tr><td>SC551-03</td><td>A</td><td>Non-contact Thermistor (Edge) Short-circuit</td></tr><tr><td>Below AD value: 8 is detected for 1 sec. continuously. Detection period: 0.1 sec, detection frequency: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Non-contact thermistor short-circuit</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU).</li> <li data-xf-list-type="ol">Replace the non-contact thermistor with the harness.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC552-02</td><td>A</td><td>Thermopile (Edge) Does Not Reload</td></tr><tr><td>65 degrees C not reached after fusing lamp 1 ON for 14 sec continuously.</td><td></td><td></td></tr><tr><td>SC552-03</td><td>A</td><td>Thermopile (Edge) Does Not Reload</td></tr><tr><td>Heating edge reload permission temperature not reached after fusing lamp 1 ON for 28 sec continuously.</td><td></td><td></td></tr><tr><td>SC552-05</td><td>D</td><td>Thermopile (Edge) Does Not Reload (Low Power)</td></tr><tr><td>65 degrees C not reached after fusing lamp 1 ON for 14 sec continuously.</td><td></td><td></td></tr><tr><td>SC552-06</td><td>D</td><td>Thermopile (Edge) Does Not Reload (Low Power)</td></tr><tr><td>Heating edge reload permission temperature not reached after fusing lamp 1 ON for 28 sec continuously.</td><td></td><td></td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat.</li> <li data-xf-list-type="ol">Reconnect the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC553-00</td><td>A</td><td>Thermopile (Edge) High Temperature Detection (software)</td></tr><tr><td>Above 240 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing sleeve belt defective</li> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Gear abrasion</li> <li data-xf-list-type="ul">Thermopile failure</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Inspect the fusing sleeve belt unit, and replace if damaged.</li> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Inspect or replace the gears in the fusing unit or main machine.</li> <li data-xf-list-type="ol">Replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC554-01</td><td>A</td><td>Thermopile (Edge) high temperature detection (hardware)</td></tr><tr><td>In the event of an error</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing sleeve belt defective</li> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Gear abrasion</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Thermopile failure</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Inspect the fusing sleeve belt unit, and replace if damaged.</li> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Inspect or replace the gears in the fusing unit or main machine.</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC554-02</td><td>A</td><td>Non-contact Thermistor (Edge) high temperature detection (hardware)</td></tr><tr><td>In the event of an error</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Fusing sleeve belt defective</li> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Inspect the fusing sleeve belt unit, and replace if damaged.</li> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC555-01</td><td>A</td><td>Fusing Edge Lamp Continuously Heat</td></tr><tr><td>SC555-05</td><td>D</td><td>Fusing Edge Lamp Continuously Heat (Low Power)</td></tr><tr><td></td><td></td><td>After waiting for full power for more than 5 sec continuously.<br /> <ul> <li data-xf-list-type="ul">Definition of fusing lamp full power</li> <li data-xf-list-type="ul">Measurement start point</li> <li data-xf-list-type="ul">Measurement stop condition</li> <li data-xf-list-type="ul">Maximum heat-up Duty (SP interlinked value) 0% is excluded</li> </ul> Continuously heating rate set point (maximum heating rate)<br /> After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued.<br /> Rotation started due to a print signal during measurement or other</td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC557-00</td><td>C</td><td>Zero Cross Frequency Exceeded</td></tr><tr><td>In the event of an error</td><td></td><td></td></tr><tr><td>Frequency instability of mains power supply /Noise</td><td></td><td></td></tr><tr><td>-</td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC558-01</td><td>C</td><td>Low Input Voltage</td></tr><tr><td>Input voltage below the specification is detected on the mains power supply</td><td></td><td></td></tr><tr><td>Low input of mains power supply</td><td></td><td></td></tr><tr><td>-</td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC559-00</td><td>A</td><td>Fusing Jam Detected for 3 Times Consecutively</td></tr><tr><td>Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively.<br /> <ul> <li data-xf-list-type="ul">Detection conditions</li> <li data-xf-list-type="ul">Control ON/OFF</li> <li data-xf-list-type="ul">Counter reset condition occurs fusing jam<ol> <li data-xf-list-type="ol">Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset.</li> <li data-xf-list-type="ol">When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter.</li> <li data-xf-list-type="ol">When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter.</li> </ol></li> </ul> Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3.<br /> The counter value is retained without fusing jam also reset by OFF/ON the power supply.<br /> And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements.<br /> SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements)</td><td></td><td></td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Stripper plate float/ mounting failure</li> <li data-xf-list-type="ul">Gear abrasion</li> <li data-xf-list-type="ul">Fusing motor failure</li> </ul> </td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Inspect or replace the stripper plate.</li> <li data-xf-list-type="ol">Replace the gears in the fusing unit or main machine.</li> <li data-xf-list-type="ol">Replace the fusing motor.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> </ol> </td></tr></table><p></p><p></p><p></p><p></p><p>Troubleshooting</p><p></p><p></p><p></p><h4>Pressure Roller Thermistor (Center) Error (SC56*-**)</h4><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC561-01</td><td>A</td><td>Pressure Roller Thermistor (Center) Disconnection</td></tr><tr><td>SC561-05</td><td>D</td><td>Pressure Roller Thermistor (Center) Disconnection (Low Power)</td></tr><tr><td></td><td></td><td>Below 0 degree C detected for 20 sec continuously. Detection period 0.1 sec, detection count: 10 times or more.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Non-contact thermistor disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">Fusing lamp defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet. (-05 only)</li> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU).</li> <li data-xf-list-type="ol">Replace the thermistor.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC562-02</td><td>A</td><td>Pressure Roller Thermistor (Center) Does Not Reload</td></tr><tr><td>SC562-05</td><td>D</td><td>Pressure Roller Thermistor (Center) Does Not Reload (Low Power)</td></tr><tr><td></td><td></td><td>Does not reach 40 degree C after fusing lamp 1ON for 12 sec.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Thermistor dirt</li> <li data-xf-list-type="ul">Thermistor modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Thermopile defective</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Clean or replace the thermistor.</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC563-00</td><td>A</td><td>Pressure Roller Thermistor (Center) High Temperature Detection (software)</td></tr><tr><td>Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the center thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the center thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (center).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC564-00</td><td>A</td><td>Pressure Roller Thermistor (Center) High Temperature Detection (Hardware)</td></tr><tr><td>Above 240 degrees C detected.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the center thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the center thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (center).</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC569-00</td><td>D</td><td>Paper Exit/ Pressure Release Motor Error Detection</td></tr><tr><td>Retry operation fails 3 times consecutively.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Pressure release encoder modification</li> <li data-xf-list-type="ul">Fusing unit defective</li> <li data-xf-list-type="ul">Paper exit/ pressure release motor disconnected</li> </ul> </td><td></td><td></td></tr><tr><td>Inspect the pressure roller HP sensor with SP5-803-047. If no response from the sensor, perform steps 1 and 2.<br /> <ol> <li data-xf-list-type="ol">Check the connection of the pressure roller HP sensor.</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor.</li> <li data-xf-list-type="ol">Inspect the pressure release encoder.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Check the connectors of the paper exit/ pressure release motor.</li> </ol> </td><td></td><td></td></tr></table><h4>Pressure Roller Thermistor (Edge) Error (SC57*-**)</h4><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC571-01</td><td>A</td><td>Pressure Roller Thermistor (Edge) Disconnection</td></tr><tr><td>SC571-05</td><td>D</td><td>Pressure Roller Thermistor (Edge) Disconnection (Low Power)</td></tr><tr><td></td><td></td><td>Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection counts: 10 times or more.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Thermistor disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">Fusing lamp defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet. (-05 only)</li> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the thermistor.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC572-04</td><td>A</td><td>Pressure Roller Thermistor (Edge) Does Not Reload</td></tr><tr><td>SC572-05</td><td>D</td><td>Pressure Roller Thermistor (Edge) Does Not Reload ( Low Power)</td></tr><tr><td></td><td></td><td>After starting continuous job with paper width of 257mm or more, does not reach 0 degrees C after 100 sec.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Thermistor dirt</li> <li data-xf-list-type="ul">Thermistor modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Thermopile defective</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Clean or replace the thermistor.</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC573-00</td><td>A</td><td>Pressure Roller Thermistor (Edge) High Temperature Detection (software)</td></tr><tr><td>Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC574-00</td><td>A</td><td>Pressure Roller Thermistor (edge) High Temperature Detection (hardware)</td></tr><tr><td>Above 240 degrees C detected</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connector.</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><h4>Pressure Roller Thermistor (Full-bleed edge) Error (SC58*-**)</h4><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC581-01</td><td>A</td><td>Pressure Roller Thermistor (Full-bleed edge) Thermistor Disconnection</td></tr><tr><td>SC581-05</td><td>D</td><td>Pressure Roller Thermistor (Full-bleed edge) Disconnection (Low Power)</td></tr><tr><td></td><td></td><td>Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection count: 10 times or more.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Thermistor disconnection</li> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnection in the fusing unit</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">Fusing lamp defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet. (-05 only)</li> <li data-xf-list-type="ol">Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the thermistor.</li> <li data-xf-list-type="ol">Replace the fusing unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC582-04</td><td>A</td><td>Pressure Roller Thermistor (Full-bleed edge) Does Not Reload</td></tr><tr><td>SC582-05</td><td>D</td><td>Pressure Roller Thermistor (Full-bleed edge) Does Not Reload (Low Power)</td></tr><tr><td></td><td></td><td>After starting continuous job with paper width of 257 mm or more, does not reach 0 degrees C after 100 sec.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Outside input voltage guarantee</li> <li data-xf-list-type="ul">Thermistor dirt</li> <li data-xf-list-type="ul">Thermistor modification/float</li> <li data-xf-list-type="ul">After excessive temperature rise prevention unit operation</li> <li data-xf-list-type="ul">Fusing lamp disconnection</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Thermopile defective</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">AC controller board defective</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the power supply voltage and reconnect the cable to the outlet.</li> <li data-xf-list-type="ol">Clean or replace the thermistor.</li> <li data-xf-list-type="ol">Replace the fusing sleeve thermostat.</li> <li data-xf-list-type="ol">Replace the fusing sleeve belt unit.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC583-00</td><td>A</td><td>Pressure Roller Thermistor (Full-bleed edge) High Temperature Detection (software)</td></tr><tr><td>Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt.</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC584-00</td><td>A</td><td>Pressure Roller Thermistor (Full-bleed edge) High Temperature Detection (hardware)</td></tr><tr><td>Above 240 degrees C detected</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper setting misdetection</li> <li data-xf-list-type="ul">Incorrect paper position in the paper feed tray</li> <li data-xf-list-type="ul">Jammed paper between the thermopile and fusing unit</li> <li data-xf-list-type="ul">Thermopile lens dirt</li> <li data-xf-list-type="ul">Thermopile modification/float</li> <li data-xf-list-type="ul">Pressure roller HP sensor disconnected</li> <li data-xf-list-type="ul">Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board)</li> <li data-xf-list-type="ul">Triac defective (short-circuit)</li> <li data-xf-list-type="ul">BCU failure</li> <li data-xf-list-type="ul">AC controller board failure</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Check the paper settings.</li> <li data-xf-list-type="ol">Check the paper position in the paper feed tray.</li> <li data-xf-list-type="ol">Reconnect the connectors (main machine side, BCU side).</li> <li data-xf-list-type="ol">Remove the jammed paper between the thermopile and fusing unit.</li> <li data-xf-list-type="ol">Clean or replace the thermopile (edge).</li> <li data-xf-list-type="ol">Inspect the pressure roller HP sensor with SP5-803-047.</li> <li data-xf-list-type="ol">Replace the harness between the fusing unit and the BCU or the PSU (AC controller board).</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the PSU (AC controller board).</li> </ol> If the problem cannot be solved after performing the above steps, replace the fusing unit.</td><td></td><td></td></tr></table><h3>6.8 SERVICE CALL 620-687</h3><p></p><p></p><h3>6.8.1 SC600 (ENGINE: COMMUNICATION AND OTHERS)</h3><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC620-01</td><td>D</td><td>ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0))</td></tr><tr><td>After ADF connection was recognized on startup, an error is detected. (disconnection detection)</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">ADF connection error</li> <li data-xf-list-type="ul">ADF defection</li> <li data-xf-list-type="ul">IPU board defection</li> <li data-xf-list-type="ul">Noise contamination</li> </ul> </td><td></td><td></td></tr><tr><td>Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.<br /> <ol> <li data-xf-list-type="ol">Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose.</li> <li data-xf-list-type="ol">Check the machine and ADF firmware version.<ul> <li data-xf-list-type="ul">Proceed to Step 3 if there is no new firmware released.</li> <li data-xf-list-type="ul">Run the firmware update when there is a new firmware released.</li> </ul></li> <li data-xf-list-type="ol">Check the harness. Replace the harness if it is disconnected, or damaged.</li> <li data-xf-list-type="ol">Replace the IPU.</li> <li data-xf-list-type="ol">Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board.</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC620-02</td><td>D</td><td>ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0))</td></tr><tr><td>After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error)</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">ADF connection error</li> <li data-xf-list-type="ul">ADF defection</li> <li data-xf-list-type="ul">IPU board defection</li> <li data-xf-list-type="ul">Noise contamination</li> </ul> </td><td></td><td></td></tr><tr><td>Follow the solution for SC620-01.</td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC620-03</td><td>D</td><td>ADF Communication error 3 (DF3100 (D3B0))</td></tr><tr><td>SC is displayed when CIS initialization complete command is not received for certain time.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">ADF connection error</li> <li data-xf-list-type="ul">ADF defection</li> <li data-xf-list-type="ul">IPU board defection</li> <li data-xf-list-type="ul">Noise contamination</li> <li data-xf-list-type="ul">Unsupported ADF is connected</li> </ul> </td><td></td><td></td></tr><tr><td>Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.<br /> <ol> <li data-xf-list-type="ol">Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose.</li> <li data-xf-list-type="ol">Check the harness. Replace the harness if it is disconnected, or damaged.</li> <li data-xf-list-type="ol">Check if there are any signs of a short circuit on the SPDF Main Board. If there are any defects, replace the board.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC621-00</td><td>D</td><td>Finisher communication error</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Detected an error when connecting the communication line.</li> <li data-xf-list-type="ul">Received a communication error notification from the URAT.</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Finisher control board defective.</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">IOB defective</li> <li data-xf-list-type="ul">Connection error between finisher and main machine.</li> </ul> </td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Reconnect the Finisher interface cable.</li> <li data-xf-list-type="ul">Replace the BCU.</li> <li data-xf-list-type="ul">Replace the Imaging IOB.</li> <li data-xf-list-type="ul">Replace the finisher.</li> <li data-xf-list-type="ul">Turn the power off/on.</li> </ul> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC622-01</td><td>D</td><td>Paper bank 1 communication error for Paper Feed Unit PB3150 (D694)</td></tr><tr><td>SC622-11</td><td>D</td><td>Paper bank 1 communication error for Paper Feed Unit PB3220/PB3210 (D787)</td></tr><tr><td></td><td></td><td> <ul> <li data-xf-list-type="ul">Detected an error when connecting the communication line.</li> <li data-xf-list-type="ul">Received a communication error notification from the URAT.</li> </ul> </td></tr><tr><td> <ul> <li data-xf-list-type="ul">Paper bank control board defective</li> <li data-xf-list-type="ul">BCU defective</li> <li data-xf-list-type="ul">IOB defective</li> <li data-xf-list-type="ul">Paper bank-main machine connection error</li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td>Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.<br /> <ol> <li data-xf-list-type="ol">Check if all connectors in tray 1, 2, and optional paper tray are connected securely. Reconnect the connectors if they are disconnected, or loose.</li> <li data-xf-list-type="ol">Check the harness in tray 1, 2, and optional paper tray. Replace the harness if it is disconnected, or damaged.</li> <li data-xf-list-type="ol">Check if there are any signs of a short circuit on the Bank Main Board. If there are any defects, replace the board.</li> </ol> </td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC663-01</td><td>D</td><td>Reset Detection: Imaging IOB: Software hang-up occurs</td></tr><tr><td>SC663-02</td><td>D</td><td>Reset Detection: Imaging IOB: Power ON reset occurs</td></tr><tr><td>SC663-03</td><td>D</td><td>Reset Detection: Imaging IOB: Software reset occurs</td></tr><tr><td>SC663-11</td><td>D</td><td>Reset Detection: Paper Transport IOB: Software hang-up occurs</td></tr><tr><td>SC663-12</td><td>D</td><td>Reset Detection: Paper Transport IOB: Power ON reset occurs</td></tr><tr><td>SC663-13</td><td>D</td><td>Reset Detection: Paper Transport IOB: Software reset occurs</td></tr><tr><td></td><td></td><td>SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation.</td></tr><tr><td> <ul> <li data-xf-list-type="ul">Unexpected noise from inside the machine gets into Paper Transport IOB.</li> <li data-xf-list-type="ul">Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB.</li> <li data-xf-list-type="ul">Software ran reset to ASIC when there was a bug in the software or unexpected signal was input (-03/-13 only).</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB (-01 to -03)</li> <li data-xf-list-type="ol">Replace the Imaging IOB (-11 to -13)</li> </ol> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC664-01</td><td>D</td><td>VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM</td></tr><tr><td>SC664-02</td><td>D</td><td>VODKA1 (Paper Transport Vodka) write error to VODKA SRAM</td></tr><tr><td>SC664-03</td><td>D</td><td>VODKA1 (Paper Transport Vodka) VODKA program launch error</td></tr><tr><td>SC664-11</td><td>D</td><td>VODKA2 (Imaging Vodka) access permission error to VODKA SRAM</td></tr><tr><td>SC664-12</td><td>D</td><td>VODKA2 (Imaging Vodka) write error to VODKA SRAM</td></tr><tr><td>SC664-13</td><td>D</td><td>VODKA2 (Imaging Vodka) VODKA program launch error</td></tr><tr><td></td><td></td><td>The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode.</td></tr><tr><td>The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<br /> <ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Imaging IOB</li> <li data-xf-list-type="ul">Paper Transport IOB</li> </ul> </td><td></td><td></td></tr><tr><td>-01 to 03<br /> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> </ol> -11 to 13<br /> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-01</td><td>D</td><td>Connection Error (BCU - IPU)</td></tr><tr><td>The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">IPU</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the FFC between BCU and IPU.</li> <li data-xf-list-type="ol">Replace the FFC between BCU and IPU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the IPU.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-02</td><td>D</td><td>Connection Error (BCU – Imaging IOB)</td></tr><tr><td>The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Imaging IOB</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the FFC between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the FFC between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> </ol> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-03</td><td>D</td><td>Connection Error (Paper Transport IOB – Imaging IOB)</td></tr><tr><td>The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">Paper Transport IOB.</li> <li data-xf-list-type="ul">Imaging IOB.</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Reconnect the FFC between Paper Transport IOB and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the FFC between Paper Transport IOB and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-04</td><td>D</td><td>IOB does not start up</td></tr><tr><td>The IOB does not start up when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">Connector disconnected</li> <li data-xf-list-type="ul">Harness disconnected</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.)<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Imaging IOB</li> <li data-xf-list-type="ul">Paper Transport IOB</li> </ul></li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> </ol> </td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-05</td><td>D</td><td>Master Device Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">IPU</li> <li data-xf-list-type="ul">Imaging IOB</li> <li data-xf-list-type="ul">Paper Transport IOB.</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> </ol> </td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-06</td><td>D</td><td>IPU and IOB signal Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">IPU</li> <li data-xf-list-type="ul">Imaging IOB</li> <li data-xf-list-type="ul">Paper Transport IOB.</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the IPU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> </ol> </td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-07</td><td>D</td><td>IPU signal Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">IPU</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the IPU.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-08</td><td>D</td><td>IOB signal Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Imaging IOB</li> <li data-xf-list-type="ul">Paper Transport IOB.</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the following FFC;<ul> <li data-xf-list-type="ul">BCU - Imagine IOB</li> <li data-xf-list-type="ul">Imaging IOB - Paper Transport IOB</li> </ul></li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-11</td><td>D</td><td>Vodka1 Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Paper Transport IOB.</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the FFC between Imaging IOB and Paper Transport IOB.</li> <li data-xf-list-type="ol">Replace the harness between Imaging IOB and Paper Transport IOB.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> <li data-xf-list-type="ol">Reconnect the FFC between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the FFC between BCU and Imaging IOB</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-12</td><td>D</td><td>Vodka2 Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Imaging IOB.</li> </ul></li> </ul> </td><td></td><td></td></tr></table> <table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td></td><td></td><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Reconnect the FFC between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the FFC between BCU and Imaging IOB</li> <li data-xf-list-type="ol">Replace the BCU.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Pull out all the PCUs and check if the SC reoccurs or not. If SC message disappears, replace the PCU.</li> <li data-xf-list-type="ol">Pull out all the toner bottles and check if the SC reoccurs or not. If SC message disappears, replace the toner bottle.</li> </ol> </td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-41</td><td>D</td><td>Macaron1 Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">IPU</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the IPU.</li> <li data-xf-list-type="ol">Reconnect the FFC between BCU and IPU.</li> <li data-xf-list-type="ol">Replace the FFC between BCU and IPU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p>Troubleshooting</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC665-42</td><td>D</td><td>Macaron2 Communication Error</td></tr><tr><td>The machine detects the communication error between CPU and Macaron2 when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td> <ul> <li data-xf-list-type="ul">FFC connection error</li> <li data-xf-list-type="ul">FFC defective (disconnected, foreign object, etc.)</li> <li data-xf-list-type="ul">The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">IPU</li> </ul></li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the IPU.</li> <li data-xf-list-type="ol">Reconnect the FFC between BCU and IPU.</li> <li data-xf-list-type="ol">Replace the FFC between BCU and IPU.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC667-01</td><td>D</td><td>Master Device Mode Setting Error</td></tr><tr><td>The machine detects the CPU mode error when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td>The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<br /> <ul> <li data-xf-list-type="ul">BCU</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC667-10</td><td>D</td><td>Slave1 Device Mode Setting Error</td></tr><tr><td>The machine detects the Slave1 mode error when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td>The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<br /> <ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Paper Transport IOB</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the Paper Transport IOB.</li> <li data-xf-list-type="ol">Reconnect the FFC between Imaging IOB and Paper Transport IOB.</li> <li data-xf-list-type="ol">Replace the harness between Imaging IOB and Paper Transport IOB.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Reconnect the harness between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the harness between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table><p></p><p></p><p></p><p></p><table style='width: 100%'><tr><td>SC No.</td><td>Type</td><td>Error Name/Error Condition/Major Cause/Solution</td></tr><tr><td>SC667-11</td><td>D</td><td>Slave2 Device Mode Setting Error</td></tr><tr><td>The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode.</td><td></td><td></td></tr><tr><td>The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);<br /> <ul> <li data-xf-list-type="ul">BCU</li> <li data-xf-list-type="ul">Paper Transport IOB</li> </ul> </td><td></td><td></td></tr><tr><td> <ol> <li data-xf-list-type="ol">Turn the main power OFF/ON.</li> <li data-xf-list-type="ol">Replace the Imaging IOB.</li> <li data-xf-list-type="ol">Reconnect the harness between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the harness between BCU and Imaging IOB.</li> <li data-xf-list-type="ol">Replace the BCU.</li> </ol> </td><td></td><td></td></tr></table></blockquote><p></p>
[QUOTE="John, post: 61, member: 2"] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC521-01[/TD] [TD]C[/TD] [TD]Duplex Entrance Motor: Lock[/TD] [/TR] [TR] [TD]SC521-02[/TD] [TD]C[/TD] [TD]Duplex Bypass Motor: Lock[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 0.5 sec, the error state of either register was detected at least 5 times.[/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [*]Encoder defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the motor. [*]Reset the connector. [*]Replace the harness. [*]Replace the paper transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC522-00[/TD] [TD]C[/TD] [TD]Paper Exit Motor: Lock[/TD] [/TR] [TR] [TD]During motor ON, after checking the motor error notification registers (err_velo and err_posi) for 0.5 sec, the error state of either register was detected at least 5 times.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [*]Encoder defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the motor. [*]Reset the connector. [*]Replace the harness. [*]Replace the paper transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [HEADING=2]6.7.2 SC500 (ENGINE: FUSING)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC530-00[/TD] [TD]D[/TD] [TD]Fusing Exhaust Fan Lock[/TD] [/TR] [TR] [TD]In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the fusing exhaust fan. [*]Reconnect the connector. [*]Replace the harness. [*]Replace the paper transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC531-01[/TD] [TD]D[/TD] [TD]Development Intake Fan/Right Lock[/TD] [/TR] [TR] [TD]SC531-03[/TD] [TD]D[/TD] [TD]Drive Cooling Fan Lock[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively.[/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the development intake fan/right for SC531-01, or drive cooling fan for SC531-03. [*]Reconnect the connector. [*]Replace the harness. [*]Replace the imaging IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC533-03[/TD] [TD]D[/TD] [TD]PSU Cooling Fan Lock[/TD] [/TR] [TR] [TD]SC533-04[/TD] [TD]D[/TD] [TD]Controller Box Cooling Fan Lock[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively.[/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the PSU exhaust fan for SC533-01, PSU cooling fan for SC533-04 or controller box cooling fan for [*]Reconnect the connector. [*]Replace the harness. [*]Replace the paper transport IOB (for SC533-01, -03). [*]Replace the imaging IOB (for SC533-04). [/LIST] SC533-04.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC534-01[/TD] [TD]D[/TD] [TD]Main Exhaust Fan Lock[/TD] [/TR] [TR] [TD]SC534-02[/TD] [TD]D[/TD] [TD]Toner Supply Cooling Fan Lock[/TD] [/TR] [TR] [TD]SC534-03[/TD] [TD]D[/TD] [TD]Ozone Exhaust Fan Lock[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively.[/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Replace the development intake fan/right for SC534-01, or drive cooling fan for SC534-03. [*]Reconnect the connector. [*]Replace the harness. [*]Replace the imaging IOB (SC534-01, -02). [*]Replace the paper transport IOB (for SC534-03). [/LIST][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC535-00[/TD] [TD]D[/TD] [TD]Paper Exit Cooling Fan Lock[/TD] [/TR] [TR] [TD]In the motor ON state, the value of the lock sensor is checked every 0.1 sec. If a lock signal is not obtained for 50 times consecutively.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the paper exit cooling fan. [*]Reconnect the connector. [*]Replace the harness. [*]Replace the imaging IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC540-00[/TD] [TD]D[/TD] [TD]Fusing Motor: Lock[/TD] [/TR] [TR] [TD]Motor status is observed at 0.1 sec intervals during motor ON, and the unlock status is detected at least 20 times.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Motor defective [*]Connector disconnected [*]Harness broken [*]IOB defective [*]Unit torque increased [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Replace the fusing motor. [*]Reconnect the connector. [*]Replace the harness. [*]Replace the paper transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [HEADING=3]Fusing Sleeve (Center) Error (SC54*-**)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC541-01[/TD] [TD]A[/TD] [TD]Thermopile (Center) Disconnection[/TD] [/TR] [TR] [TD]Below -50 degrees C (or below CB) is detected for 0.1 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Thermopile disconnection [*]Connector disconnected [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors (main machine side, BCU side). [*]Replace the thermopile (center). [*]Replace the harness between the fusing unit and the BCU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC541-02[/TD] [TD]A[/TD] [TD]Non-contact Thermistor (Center) Disconnection[/TD] [/TR] [TR] [TD]Above 3F6 is detected for 1 sec. continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 0.1 sec, detection frequency: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Non-contact thermistor disconnection [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors (between the fusing unit and the BCU). [*]Replace the non-contact thermistor with the harness. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC541-03[/TD] [TD]A[/TD] [TD]Non-contact Thermistor (Center) short-circuit[/TD] [/TR] [TR] [TD]Below AD value: 8 is detected for 1 sec. continuously. Detection period: 0.1 sec, detection frequency: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Non-contact thermistor short-circuit [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors (between the fusing unit and the BCU). [*]Replace the non-contact thermistor with the harness. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC542-02[/TD] [TD]A[/TD] [TD]Thermopile (Center) does not reload[/TD] [/TR] [TR] [TD]65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC542-03[/TD] [TD]A[/TD] [TD]Thermopile (Center) does not reload[/TD] [/TR] [TR] [TD]Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC542-05[/TD] [TD]D[/TD] [TD]Thermopile (Center) does not reload (Low Power)[/TD] [/TR] [TR] [TD]65 degrees C not reached after fusing lamp 1 ON for 10 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC542-06[/TD] [TD]D[/TD] [TD]Thermopile (Center) does not reload (Low Power)[/TD] [/TR] [TR] [TD]Heating central reload permission temperature not reached after fusing lamp 1 ON for 35 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Outside input voltage guarantee [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]BCU defective [*]AC controller board defective [/LIST][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (center). [*]Replace the fusing sleeve thermostat [*]Replace the fusing sleeve belt unit. [*]Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC543-00[/TD] [TD]A[/TD] [TD]Thermopile (Center) high temperature detection (software)[/TD] [/TR] [TR] [TD]Above 240 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing sleeve belt defective [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Gear abrasion [*]Thermopile failure [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Inspect the fusing sleeve belt unit, and replace if damaged. [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Inspect or replace the gears in the fusing unit or main machine. [*]Replace the thermopile (center). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC544-01[/TD] [TD]A[/TD] [TD]Thermopile (Center) high temperature detection (hardware)[/TD] [/TR] [TR] [TD]In the event of an error[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing sleeve belt defective [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Gear abrasion [*]Pressure roller HP sensor disconnected [*]Thermopile failure [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Inspect the fusing sleeve belt unit, and replace if damaged. [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Inspect or replace the gears in the fusing unit or main machine. [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the thermopile (center). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC544-02[/TD] [TD]A[/TD] [TD]Non-contact Thermistor (Center) high temperature detection (hardware)[/TD] [/TR] [TR] [TD]In the event of an error[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing sleeve belt defective [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Pressure roller HP sensor disconnected [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Inspect the fusing sleeve belt unit, and replace if damaged. [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (center). [*]Replace the fusing unit. [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC545-01[/TD] [TD]A[/TD] [TD]Fusing Central Lamp Continuously Heat[/TD] [/TR] [TR] [TD]SC545-05[/TD] [TD]D[/TD] [TD]Fusing Central Lamp Continuously Heat (Low Power)[/TD] [/TR] [TR] [TD]After waiting for full power for more than 5 sec continuously. [LIST] [*]Definition of fusing lamp full power [*]Measurement start point [*]Measurement stop condition [*]Maximum heat-up duty (SP interlinked value) 0% is excluded. [/LIST] Continuously heating rate set point (maximum heating rate) After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued. Rotation started due to a print signal during measurement or other.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Outside input voltage guarantee [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]BCU defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (center). [*]Replace the fusing sleeve thermostat. [*]Replace the fusing sleeve belt unit. [*]Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC547-01[/TD] [TD]D[/TD] [TD]Zero cross error (relay-contact soldering)[/TD] [/TR] [TR] [TD]Zero-cross signal is detected while the fusing relay is OFF.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing relay defective (contact soldering) [*]Fusing relay drive circuit error [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors between PSU (AC controller board) and paper transport IOB. [*]Replace the PSU (AC controller board). [*]Replace the paper transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC547-02[/TD] [TD]D[/TD] [TD]Zero cross error (relay contact error)[/TD] [/TR] [TR] [TD]Zero-cross signal is not detected while the fusing relay is ON.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing relay damage (contact open) [*]Fusing relay drive circuit error [*]PSU fuse (24 VS) blowout [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors between PSU (AC controller board) and Paper transport IOB. [*]Replace the PSU (AC controller board). [*]Replace the paper transport IOB. [*]Replace the harness between PSU (AC controller board) and paper transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC547-03[/TD] [TD]D[/TD] [TD]Zero cross error (low-frequency error)[/TD] [/TR] [TR] [TD]Mains power supply frequency is determined to be 44 Hz or lower.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Frequency instability of mains power supply[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check that the mains power supply frequency is higher than 44 Hz. If it is equal to or lower than 44 Hz, infrastructure may have defects to be dealt with. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [HEADING=3]Fusing Sleeve (Edge) Error (SC55*-**)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC551-01[/TD] [TD]A[/TD] [TD]Thermopile (Edge) Disconnection[/TD] [/TR] [TR] [TD]Below -50 degrees C (or below CB) is detected for 0.1 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Thermopile disconnection [*]Connector disconnected [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors (main machine side, BCU side). [*]Replace the thermopile (edge). [*]Replace the harness between the fusing unit and the BCU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC551-02[/TD] [TD]A[/TD] [TD]Non-contact Thermistor (Edge) Disconnection[/TD] [/TR] [TR] [TD]Above 3F6 is detected for 1 sec continuously (NC sensor center: detection & compensation NC sensor edge: detection & compensation). Detection period: 0.1 sec, detection frequency: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Non-contact thermistor disconnection [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [/LIST][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors (between the fusing unit and the BCU). [*]Replace the non-contact thermistor with the harness. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC551-03[/TD] [TD]A[/TD] [TD]Non-contact Thermistor (Edge) Short-circuit[/TD] [/TR] [TR] [TD]Below AD value: 8 is detected for 1 sec. continuously. Detection period: 0.1 sec, detection frequency: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Non-contact thermistor short-circuit [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the connectors (between the fusing unit and the BCU). [*]Replace the non-contact thermistor with the harness. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC552-02[/TD] [TD]A[/TD] [TD]Thermopile (Edge) Does Not Reload[/TD] [/TR] [TR] [TD]65 degrees C not reached after fusing lamp 1 ON for 14 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC552-03[/TD] [TD]A[/TD] [TD]Thermopile (Edge) Does Not Reload[/TD] [/TR] [TR] [TD]Heating edge reload permission temperature not reached after fusing lamp 1 ON for 28 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC552-05[/TD] [TD]D[/TD] [TD]Thermopile (Edge) Does Not Reload (Low Power)[/TD] [/TR] [TR] [TD]65 degrees C not reached after fusing lamp 1 ON for 14 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]SC552-06[/TD] [TD]D[/TD] [TD]Thermopile (Edge) Does Not Reload (Low Power)[/TD] [/TR] [TR] [TD]Heating edge reload permission temperature not reached after fusing lamp 1 ON for 28 sec continuously.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Outside input voltage guarantee [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and BCU or the PSU (AC controller board) [*]BCU defective [*]AC controller board defective [/LIST][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Replace the fusing sleeve thermostat. [*]Reconnect the fusing sleeve belt unit. [*]Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC553-00[/TD] [TD]A[/TD] [TD]Thermopile (Edge) High Temperature Detection (software)[/TD] [/TR] [TR] [TD]Above 240 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing sleeve belt defective [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Gear abrasion [*]Thermopile failure [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Inspect the fusing sleeve belt unit, and replace if damaged. [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Inspect or replace the gears in the fusing unit or main machine. [*]Replace the thermopile (edge). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC554-01[/TD] [TD]A[/TD] [TD]Thermopile (Edge) high temperature detection (hardware)[/TD] [/TR] [TR] [TD]In the event of an error[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing sleeve belt defective [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Gear abrasion [*]Pressure roller HP sensor disconnected [*]Thermopile failure [*]Harness disconnection between the fusing unit and the BCU [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Inspect the fusing sleeve belt unit, and replace if damaged. [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Inspect or replace the gears in the fusing unit or main machine. [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the thermopile (edge). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC554-02[/TD] [TD]A[/TD] [TD]Non-contact Thermistor (Edge) high temperature detection (hardware)[/TD] [/TR] [TR] [TD]In the event of an error[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Fusing sleeve belt defective [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Pressure roller HP sensor disconnected [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Inspect the fusing sleeve belt unit, and replace if damaged. [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Replace the fusing unit. [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC555-01[/TD] [TD]A[/TD] [TD]Fusing Edge Lamp Continuously Heat[/TD] [/TR] [TR] [TD]SC555-05[/TD] [TD]D[/TD] [TD]Fusing Edge Lamp Continuously Heat (Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]After waiting for full power for more than 5 sec continuously. [LIST] [*]Definition of fusing lamp full power [*]Measurement start point [*]Measurement stop condition [*]Maximum heat-up Duty (SP interlinked value) 0% is excluded [/LIST] Continuously heating rate set point (maximum heating rate) After reload (after fusing lamp extinguished, after rotation complete) below the standby temperature (target temperature), measurement starts after a fusing lamp heat-up request is issued. Rotation started due to a print signal during measurement or other[/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Outside input voltage guarantee [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and the BCU [*]BCU defective [*]AC controller board defective [/LIST][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Replace the fusing sleeve thermostat. [*]Replace the fusing sleeve belt unit. [*]Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC557-00[/TD] [TD]C[/TD] [TD]Zero Cross Frequency Exceeded[/TD] [/TR] [TR] [TD]In the event of an error[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Frequency instability of mains power supply /Noise[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]-[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC558-01[/TD] [TD]C[/TD] [TD]Low Input Voltage[/TD] [/TR] [TR] [TD]Input voltage below the specification is detected on the mains power supply[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Low input of mains power supply[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]-[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC559-00[/TD] [TD]A[/TD] [TD]Fusing Jam Detected for 3 Times Consecutively[/TD] [/TR] [TR] [TD]Fusing jam (does not reach fusing exit sensor) is detected for 3 times consecutively. [LIST] [*]Detection conditions [*]Control ON/OFF [*]Counter reset condition occurs fusing jam [LIST=1] [*]Normal paper exit has been done during this continuous fusing jam, fusing jam counter is reset. [*]When "1" is changed to "0" SP1-142-001, to reset the (SP9-912-001) fusing jam counter. [*]When after displaying SC559, SC release is made, reset the (SP9912-001) fusing jam counter. [/LIST] [/LIST] Displays the SC559-00 at the time of integrating the counter each time fusing jam occurs, became fusing jam counter value = 3. The counter value is retained without fusing jam also reset by OFF/ON the power supply. And enables ON / OFF is this SC, the default is set to OFF, then ON at the time of customer requirements. SP1-142-001 0: OFF (default), 1: ON (Set at the time of customer requirements)[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Stripper plate float/ mounting failure [*]Gear abrasion [*]Fusing motor failure [/LIST][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Inspect or replace the stripper plate. [*]Replace the gears in the fusing unit or main machine. [*]Replace the fusing motor. [*]Replace the fusing unit. [/LIST][/TD] [/TR] [/TABLE] Troubleshooting [HEADING=3]Pressure Roller Thermistor (Center) Error (SC56*-**)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC561-01[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Center) Disconnection[/TD] [/TR] [TR] [TD]SC561-05[/TD] [TD]D[/TD] [TD]Pressure Roller Thermistor (Center) Disconnection (Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]Below 0 degree C detected for 20 sec continuously. Detection period 0.1 sec, detection count: 10 times or more.[/TD] [/TR] [TR] [TD][LIST] [*]Non-contact thermistor disconnection [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]BCU defective [*]Fusing lamp defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. (-05 only) [*]Reconnect the connectors (between the fusing unit and the BCU). [*]Replace the thermistor. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the fusing sleeve belt unit. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC562-02[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Center) Does Not Reload[/TD] [/TR] [TR] [TD]SC562-05[/TD] [TD]D[/TD] [TD]Pressure Roller Thermistor (Center) Does Not Reload (Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]Does not reach 40 degree C after fusing lamp 1ON for 12 sec.[/TD] [/TR] [TR] [TD][LIST] [*]Outside input voltage guarantee [*]Thermistor dirt [*]Thermistor modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Thermopile defective [*]BCU defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Clean or replace the thermistor. [*]Replace the fusing sleeve thermostat. [*]Replace the fusing sleeve belt unit. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the thermopile (center). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC563-00[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Center) High Temperature Detection (software)[/TD] [/TR] [TR] [TD]Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the center thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the center thermopile and fusing unit. [*]Clean or replace the thermopile (center). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC564-00[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Center) High Temperature Detection (Hardware)[/TD] [/TR] [TR] [TD]Above 240 degrees C detected.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the center thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Pressure roller HP sensor disconnected [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the center thermopile and fusing unit. [*]Clean or replace the thermopile (center). [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC569-00[/TD] [TD]D[/TD] [TD]Paper Exit/ Pressure Release Motor Error Detection[/TD] [/TR] [TR] [TD]Retry operation fails 3 times consecutively.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Pressure roller HP sensor disconnected [*]Pressure release encoder modification [*]Fusing unit defective [*]Paper exit/ pressure release motor disconnected [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Inspect the pressure roller HP sensor with SP5-803-047. If no response from the sensor, perform steps 1 and 2. [LIST=1] [*]Check the connection of the pressure roller HP sensor. [*]Inspect the pressure roller HP sensor. [*]Inspect the pressure release encoder. [*]Replace the fusing unit. [*]Check the connectors of the paper exit/ pressure release motor. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [HEADING=3]Pressure Roller Thermistor (Edge) Error (SC57*-**)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC571-01[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Edge) Disconnection[/TD] [/TR] [TR] [TD]SC571-05[/TD] [TD]D[/TD] [TD]Pressure Roller Thermistor (Edge) Disconnection (Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection counts: 10 times or more.[/TD] [/TR] [TR] [TD][LIST] [*]Thermistor disconnection [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]BCU defective [*]Fusing lamp defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. (-05 only) [*]Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the thermistor. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the fusing sleeve belt unit. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC572-04[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Edge) Does Not Reload[/TD] [/TR] [TR] [TD]SC572-05[/TD] [TD]D[/TD] [TD]Pressure Roller Thermistor (Edge) Does Not Reload ( Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]After starting continuous job with paper width of 257mm or more, does not reach 0 degrees C after 100 sec.[/TD] [/TR] [TR] [TD][LIST] [*]Outside input voltage guarantee [*]Thermistor dirt [*]Thermistor modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Thermopile defective [*]BCU defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Clean or replace the thermistor. [*]Replace the fusing sleeve thermostat. [*]Replace the fusing sleeve belt unit. [*]Reconnect or replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the thermopile (edge). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC573-00[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Edge) High Temperature Detection (software)[/TD] [/TR] [TR] [TD]Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC574-00[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (edge) High Temperature Detection (hardware)[/TD] [/TR] [TR] [TD]Above 240 degrees C detected[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Pressure roller HP sensor disconnected [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connector. [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [HEADING=3]Pressure Roller Thermistor (Full-bleed edge) Error (SC58*-**)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC581-01[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Full-bleed edge) Thermistor Disconnection[/TD] [/TR] [TR] [TD]SC581-05[/TD] [TD]D[/TD] [TD]Pressure Roller Thermistor (Full-bleed edge) Disconnection (Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]Below 0 degree C detected for 40 sec. continuously. Detection period: 0.1 sec, detection count: 10 times or more.[/TD] [/TR] [TR] [TD][LIST] [*]Thermistor disconnection [*]Connector disconnected [*]Harness disconnection in the fusing unit [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]BCU defective [*]Fusing lamp defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. (-05 only) [*]Reconnect the connectors (between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the thermistor. [*]Replace the fusing unit. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the fusing sleeve belt unit. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC582-04[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Full-bleed edge) Does Not Reload[/TD] [/TR] [TR] [TD]SC582-05[/TD] [TD]D[/TD] [TD]Pressure Roller Thermistor (Full-bleed edge) Does Not Reload (Low Power)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]After starting continuous job with paper width of 257 mm or more, does not reach 0 degrees C after 100 sec.[/TD] [/TR] [TR] [TD][LIST] [*]Outside input voltage guarantee [*]Thermistor dirt [*]Thermistor modification/float [*]After excessive temperature rise prevention unit operation [*]Fusing lamp disconnection [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Thermopile defective [*]BCU defective [*]AC controller board defective [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the power supply voltage and reconnect the cable to the outlet. [*]Clean or replace the thermistor. [*]Replace the fusing sleeve thermostat. [*]Replace the fusing sleeve belt unit. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the thermopile (edge). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC583-00[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Full-bleed edge) High Temperature Detection (software)[/TD] [/TR] [TR] [TD]Above 230 degrees C detected for 1 sec continuously. Detection period: 0.1 sec, detection count: 10 times or more.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt. [*]Thermopile modification/float [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC584-00[/TD] [TD]A[/TD] [TD]Pressure Roller Thermistor (Full-bleed edge) High Temperature Detection (hardware)[/TD] [/TR] [TR] [TD]Above 240 degrees C detected[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Paper setting misdetection [*]Incorrect paper position in the paper feed tray [*]Jammed paper between the thermopile and fusing unit [*]Thermopile lens dirt [*]Thermopile modification/float [*]Pressure roller HP sensor disconnected [*]Harness disconnection between the fusing unit and the BCU or the PSU (AC controller board) [*]Triac defective (short-circuit) [*]BCU failure [*]AC controller board failure [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Check the paper settings. [*]Check the paper position in the paper feed tray. [*]Reconnect the connectors (main machine side, BCU side). [*]Remove the jammed paper between the thermopile and fusing unit. [*]Clean or replace the thermopile (edge). [*]Inspect the pressure roller HP sensor with SP5-803-047. [*]Replace the harness between the fusing unit and the BCU or the PSU (AC controller board). [*]Replace the BCU. [*]Replace the PSU (AC controller board). [/LIST] If the problem cannot be solved after performing the above steps, replace the fusing unit.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [HEADING=2]6.8 SERVICE CALL 620-687[/HEADING] [HEADING=2]6.8.1 SC600 (ENGINE: COMMUNICATION AND OTHERS)[/HEADING] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC620-01[/TD] [TD]D[/TD] [TD]ADF Communication error 1 (DF3090 (D779)/ DF3100 (D3B0))[/TD] [/TR] [TR] [TD]After ADF connection was recognized on startup, an error is detected. (disconnection detection)[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]ADF connection error [*]ADF defection [*]IPU board defection [*]Noise contamination [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. [LIST=1] [*]Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. [*]Check the machine and ADF firmware version. [LIST] [*]Proceed to Step 3 if there is no new firmware released. [*]Run the firmware update when there is a new firmware released. [/LIST] [*]Check the harness. Replace the harness if it is disconnected, or damaged. [*]Replace the IPU. [*]Check if there are any signs of a short circuit on the SPDF/ARDF Main Board. If there are any defects, replace the board. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC620-02[/TD] [TD]D[/TD] [TD]ADF Communication error 2 (DF3090 (D779)/ DF3100 (D3B0))[/TD] [/TR] [TR] [TD]After ADF connection was recognized on startup, an error is detected. (Retry out due to communication error)[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]ADF connection error [*]ADF defection [*]IPU board defection [*]Noise contamination [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Follow the solution for SC620-01.[/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC620-03[/TD] [TD]D[/TD] [TD]ADF Communication error 3 (DF3100 (D3B0))[/TD] [/TR] [TR] [TD]SC is displayed when CIS initialization complete command is not received for certain time.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]ADF connection error [*]ADF defection [*]IPU board defection [*]Noise contamination [*]Unsupported ADF is connected [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. [LIST=1] [*]Check if all connectors related to SPDF/ARDF are connected securely. Reconnect the connectors if they are disconnected, or loose. [*]Check the harness. Replace the harness if it is disconnected, or damaged. [*]Check if there are any signs of a short circuit on the SPDF Main Board. If there are any defects, replace the board. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC621-00[/TD] [TD]D[/TD] [TD]Finisher communication error[/TD] [/TR] [TR] [TD][LIST] [*]Detected an error when connecting the communication line. [*]Received a communication error notification from the URAT. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Finisher control board defective. [*]BCU defective [*]IOB defective [*]Connection error between finisher and main machine. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Reconnect the Finisher interface cable. [*]Replace the BCU. [*]Replace the Imaging IOB. [*]Replace the finisher. [*]Turn the power off/on. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC622-01[/TD] [TD]D[/TD] [TD]Paper bank 1 communication error for Paper Feed Unit PB3150 (D694)[/TD] [/TR] [TR] [TD]SC622-11[/TD] [TD]D[/TD] [TD]Paper bank 1 communication error for Paper Feed Unit PB3220/PB3210 (D787)[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST] [*]Detected an error when connecting the communication line. [*]Received a communication error notification from the URAT. [/LIST][/TD] [/TR] [TR] [TD][LIST] [*]Paper bank control board defective [*]BCU defective [*]IOB defective [*]Paper bank-main machine connection error [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. [LIST=1] [*]Check if all connectors in tray 1, 2, and optional paper tray are connected securely. Reconnect the connectors if they are disconnected, or loose. [*]Check the harness in tray 1, 2, and optional paper tray. Replace the harness if it is disconnected, or damaged. [*]Check if there are any signs of a short circuit on the Bank Main Board. If there are any defects, replace the board. [/LIST][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC663-01[/TD] [TD]D[/TD] [TD]Reset Detection: Imaging IOB: Software hang-up occurs[/TD] [/TR] [TR] [TD]SC663-02[/TD] [TD]D[/TD] [TD]Reset Detection: Imaging IOB: Power ON reset occurs[/TD] [/TR] [TR] [TD]SC663-03[/TD] [TD]D[/TD] [TD]Reset Detection: Imaging IOB: Software reset occurs[/TD] [/TR] [TR] [TD]SC663-11[/TD] [TD]D[/TD] [TD]Reset Detection: Paper Transport IOB: Software hang-up occurs[/TD] [/TR] [TR] [TD]SC663-12[/TD] [TD]D[/TD] [TD]Reset Detection: Paper Transport IOB: Power ON reset occurs[/TD] [/TR] [TR] [TD]SC663-13[/TD] [TD]D[/TD] [TD]Reset Detection: Paper Transport IOB: Software reset occurs[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]SC is displayed when unexpected reset from Imaging IOB/Paper Transport IOB is detected while standby/operation.[/TD] [/TR] [TR] [TD][LIST] [*]Unexpected noise from inside the machine gets into Paper Transport IOB. [*]Parts defect and implementation defect of Imaging IOB/ Paper Transport IOB. [*]Software ran reset to ASIC when there was a bug in the software or unexpected signal was input (-03/-13 only). [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Replace the Paper Transport IOB (-01 to -03) [*]Replace the Imaging IOB (-11 to -13) [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC664-01[/TD] [TD]D[/TD] [TD]VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM[/TD] [/TR] [TR] [TD]SC664-02[/TD] [TD]D[/TD] [TD]VODKA1 (Paper Transport Vodka) write error to VODKA SRAM[/TD] [/TR] [TR] [TD]SC664-03[/TD] [TD]D[/TD] [TD]VODKA1 (Paper Transport Vodka) VODKA program launch error[/TD] [/TR] [TR] [TD]SC664-11[/TD] [TD]D[/TD] [TD]VODKA2 (Imaging Vodka) access permission error to VODKA SRAM[/TD] [/TR] [TR] [TD]SC664-12[/TD] [TD]D[/TD] [TD]VODKA2 (Imaging Vodka) write error to VODKA SRAM[/TD] [/TR] [TR] [TD]SC664-13[/TD] [TD]D[/TD] [TD]VODKA2 (Imaging Vodka) VODKA program launch error[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD]The machine detects the communication error between VODKA and SRAM when starting up, or recovery from energy saver mode.[/TD] [/TR] [TR] [TD]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Imaging IOB [*]Paper Transport IOB [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]-01 to 03 [LIST=1] [*]Turn the main power OFF/ON. [*]Replace the Paper Transport IOB. [*]Replace the BCU. [*]Replace the Imaging IOB. [/LIST] -11 to 13 [LIST=1] [*]Turn the main power OFF/ON. [*]Replace the Imaging IOB. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-01[/TD] [TD]D[/TD] [TD]Connection Error (BCU - IPU)[/TD] [/TR] [TR] [TD]The machine detects the communication error between BCU and IPU (No FFC connection) when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]IPU [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the FFC between BCU and IPU. [*]Replace the FFC between BCU and IPU. [*]Replace the BCU. [*]Replace the IPU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-02[/TD] [TD]D[/TD] [TD]Connection Error (BCU – Imaging IOB)[/TD] [/TR] [TR] [TD]The machine detects the communication error between BCU and Imaging IOB (No connection) when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Imaging IOB [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the FFC between BCU and Imaging IOB. [*]Replace the FFC between BCU and Imaging IOB. [*]Replace the BCU. [*]Replace the Imaging IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-03[/TD] [TD]D[/TD] [TD]Connection Error (Paper Transport IOB – Imaging IOB)[/TD] [/TR] [TR] [TD]The machine detects the communication error between Imaging IOB and Paper Transport IOB (No connection) when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]Paper Transport IOB. [*]Imaging IOB. [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Reconnect the FFC between Paper Transport IOB and Imaging IOB. [*]Replace the FFC between Paper Transport IOB and Imaging IOB. [*]Replace the Imaging IOB. [*]Replace the Paper Transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-04[/TD] [TD]D[/TD] [TD]IOB does not start up[/TD] [/TR] [TR] [TD]The IOB does not start up when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]Connector disconnected [*]Harness disconnected [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.) [LIST] [*]BCU [*]Imaging IOB [*]Paper Transport IOB [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the BCU. [*]Replace the Imaging IOB. [*]Replace the Paper Transport IOB. [/LIST][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-05[/TD] [TD]D[/TD] [TD]Master Device Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]IPU [*]Imaging IOB [*]Paper Transport IOB. [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the BCU. [*]Replace the Imaging IOB. [*]Replace the Paper Transport IOB. [/LIST][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-06[/TD] [TD]D[/TD] [TD]IPU and IOB signal Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]IPU [*]Imaging IOB [*]Paper Transport IOB. [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the BCU. [*]Replace the IPU. [*]Replace the Imaging IOB. [*]Replace the Paper Transport IOB. [/LIST][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-07[/TD] [TD]D[/TD] [TD]IPU signal Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Slave device when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]IPU [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the BCU. [*]Replace the IPU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-08[/TD] [TD]D[/TD] [TD]IOB signal Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Slave1 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Imaging IOB [*]Paper Transport IOB. [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the following FFC; [LIST] [*]BCU - Imagine IOB [*]Imaging IOB - Paper Transport IOB [/LIST] [*]Replace the BCU. [*]Replace the Imaging IOB. [*]Replace the Paper Transport IOB. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-11[/TD] [TD]D[/TD] [TD]Vodka1 Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Vodka1 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Paper Transport IOB. [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the FFC between Imaging IOB and Paper Transport IOB. [*]Replace the harness between Imaging IOB and Paper Transport IOB. [*]Replace the Imaging IOB. [*]Replace the Paper Transport IOB. [*]Reconnect the FFC between BCU and Imaging IOB. [*]Replace the FFC between BCU and Imaging IOB [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-12[/TD] [TD]D[/TD] [TD]Vodka2 Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Vodka2 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Imaging IOB. [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD][/TD] [TD][/TD] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Reconnect the FFC between BCU and Imaging IOB. [*]Replace the FFC between BCU and Imaging IOB [*]Replace the BCU. [*]Replace the Imaging IOB. [*]Pull out all the PCUs and check if the SC reoccurs or not. If SC message disappears, replace the PCU. [*]Pull out all the toner bottles and check if the SC reoccurs or not. If SC message disappears, replace the toner bottle. [/LIST][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-41[/TD] [TD]D[/TD] [TD]Macaron1 Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Macaron1 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]IPU [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Replace the IPU. [*]Reconnect the FFC between BCU and IPU. [*]Replace the FFC between BCU and IPU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] Troubleshooting [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC665-42[/TD] [TD]D[/TD] [TD]Macaron2 Communication Error[/TD] [/TR] [TR] [TD]The machine detects the communication error between CPU and Macaron2 when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST] [*]FFC connection error [*]FFC defective (disconnected, foreign object, etc.) [*]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]IPU [/LIST] [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Replace the IPU. [*]Reconnect the FFC between BCU and IPU. [*]Replace the FFC between BCU and IPU. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC667-01[/TD] [TD]D[/TD] [TD]Master Device Mode Setting Error[/TD] [/TR] [TR] [TD]The machine detects the CPU mode error when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC667-10[/TD] [TD]D[/TD] [TD]Slave1 Device Mode Setting Error[/TD] [/TR] [TR] [TD]The machine detects the Slave1 mode error when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Paper Transport IOB [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Replace the Paper Transport IOB. [*]Reconnect the FFC between Imaging IOB and Paper Transport IOB. [*]Replace the harness between Imaging IOB and Paper Transport IOB. [*]Replace the Imaging IOB. [*]Reconnect the harness between BCU and Imaging IOB. [*]Replace the harness between BCU and Imaging IOB. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [TABLE] [TR] [TD]SC No.[/TD] [TD]Type[/TD] [TD]Error Name/Error Condition/Major Cause/Solution[/TD] [/TR] [TR] [TD]SC667-11[/TD] [TD]D[/TD] [TD]Slave2 Device Mode Setting Error[/TD] [/TR] [TR] [TD]The machine detects the Slave2 mode error when starting up, or recovery from energy saver mode.[/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD]The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.); [LIST] [*]BCU [*]Paper Transport IOB [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [TR] [TD][LIST=1] [*]Turn the main power OFF/ON. [*]Replace the Imaging IOB. [*]Reconnect the harness between BCU and Imaging IOB. [*]Replace the harness between BCU and Imaging IOB. [*]Replace the BCU. [/LIST][/TD] [TD][/TD] [TD][/TD] [/TR] [/TABLE] [/QUOTE]
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Photocopier and Printer
Ricoh
Ricoh MP C2004/C2504 Service Manual Part 16
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