SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC632-00

B

Counter device error 1

After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.

Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.

 Turn the main power off/on.

 Check the serial communication line.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC633-00

B

Counter device error 2

After communication was established, the controller received the brake signal from the accounting device.

Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.

 Turn the main power off/on.

 Check the serial communication line.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC634-00

B

Counter device error 3

A backup RAM error was returned by the counter device.

Counter device control board or the backup battery of counter device defective

 Replace the counter device control board.

 Replace the backup battery.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC635-00

B

Counter device error 4

A backup battery error was returned by the counter device.

Counter device control board or the backup battery of counter device defective

 Replace the counter device control board.

 Replace the backup battery.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC636-01

D

IC Card Error (Expanded authentication module error)

Issued when expanded authentication management is set to "ON" but either of the following occur.

 There is no expanded authentication module in the machine.

 The SD card or the file of the expanded authentication module is broken.

 There is no DESS module in the machine.

 There is no DESS module in the machine (models on which the function is optional).

 There is no expanded authentication module in the machine.

 The SD card or the file of the expanded authentication module is broken.

 Set a working SD card/expanded authentication module file.

 Install the DESS module.

 In the SSP mode set SP5-401-160 to 0.

 In the SSP mode, set SP5-401-161 to 0.

 Replace the NVRAM.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC636-02

D

IC Card Error (Version error)

The version of the expanded authentication module is not correct.

Incorrect module version

Install the correct file of the expanded authentication module.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC636-11

D

IC Card Error (OSM user code file error)

 The correct "usercode" file could not be found in the root folder of the SD card.

 The "usercode" file on the SD card could not be read.

 The "usercode" file does not exist on the SD card.

 The "usercode" file on the SD card is an invalid file.

 Data in the "usercode" file on the SD card is invalid.

 "usercode" file was not moved when moving the application to another SD card

Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC637-01

D

Tracking Information Notification Error (Tracking application error)

Tracking information was lost.

 Tracking SDK application error

 Internal notification error

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC637-02

D

Tracking Information Notification Error (Management server error)

Tracking information was lost.

Communication with tracking management server failed.

 Network error

 tracking management server error

 Tracking SDK application error

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC650-01

B

Remote Service Modem Communication Error (Dialup authentication failure)

 An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

 Displayed only when an error is detected while RC Gate is operating.

 SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup authentication failure

Check the following SPs.

 SP5-816-156

 SP5-816-157

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC650-04

B

Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)

 An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

 Displayed only when an error is detected while RC Gate is operating.

 SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Dialup failing because of incorrect modem configuration

Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC650-05

B

Remote Service Modem Communication Error (insufficient current or connection fault)

 An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

 Displayed only when an error is detected while RC Gate is operating.

 SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

Insufficient current or connection fault

The line is not supported and nothing can be done.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC650-13

B

Remote Service Modem Communication Error (RC Gate Type Mwas installed but modem is not present (detected during operation))

 An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.

 Displayed only when an error is detected while RC Gate is operating.

 SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type Mwas installed but modem is not present (detected during operation)

 If a modem board is not installed, install it.

 Check again if the modem driver configurations

(SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171)

are correct.

 If the problem is not solved, replace the modem.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC650-14

B

Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)

 An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.

 Displayed only when an error is detected while RC Gate is operating.

 SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).

RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

 If a modem board is attached, remove it.

 Check if wired/wireless LAN works.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC651-01

C

Illegal Remote Service Dial-up (Chat program parameter error)

An unexpected error occurred when RC Gate Type M dialed up the NRS Center.

Software bug

Logging only.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC651-02

C

Illegal Remote Service Dial-up (Chat program execution error)

An unexpected error occurred when RC Gate dialed up the NRS Center.

Software bug

Logging only.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC652-00

D

Remote service ID2 mismatching

There was an authentication mismatch between ID2 for

@Remote, the controller board, and NVRAM.

 Used controller board installed

 Used NVRAM installed (such action is not allowed.)

 If this occurs during RC Gate installation:

Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

 If this occurs after RC Gate installation:

Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC653-00

D

Incorrect remote service ID2

ID2 stored in the NVRAM has either of the following problems.

 Number of characters is not 17.

 Includes a character that cannot be printed.

 All spaces

 NULL

Replace the NVRAM.

Clear the RC Gate install status, write the common certificate, and then begin installation again.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC670-00

D

Engine start up error

 Case 1

 /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode.

 /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode.

 EC response was not received within specified time from power on.

 PC response was not received within specified time from power on.

 SC response was not received within specified time from power on.

 Writing to Rapi driver failed (the other party not found through PCI).

 Case 2

 Unexpected down status was detected after /ENGRDY assertion.

 Case 1

 Engine board does not start up.

 Case 2

 Engine board reset unexpectedly.

Check the connection between the engine board and the controller board.

 If it is always reproduced, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them.

 If reproducibility is low, multiple causes are to be considered, such as software, engine board, controller board, and PSU.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC672-10

D

Controller start up error

After the machine was powered on, communication between the controller and the operation panel was not established.

 Controller stalled

 Board installed incorrectly

 Controller board defective

 Operation panel connector loose, broken, or defective

 Controller late

 Turn the main power off/on.

 Check the connection of the controller board.

 Replace the controller board.

 Check the control panel harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC672-11

D

Controller start up error

After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup.

 Controller stalled

 Board installed incorrectly

 Controller board defective

 Operation panel connector loose, broken, or defective

 Controller late

 Turn the main power off/on.

 Check the connection of the controller board.

 Replace the controller board.

 Check the control panel harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC672-12

D

Controller start up error

Communication with controller was interrupted after a normal startup.

 Controller stalled

 Board installed incorrectly

 Controller board defective

 Operation panel connector loose, broken, or defective

 Controller late

 Turn the main power off/on.

 Check the connection of the controller board.

 Replace the controller board.

 Check the control panel harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC672-13

D

Controller start up error

The operation panel detected that the controller is down.

 Controller stalled

 Board installed incorrectly

 Controller board defective

 Operation panel connector loose, broken, or defective

 Controller late

 Turn the main power off/on.

 Check the connection of the controller board.

 Replace the controller board.

 Check the control panel harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC672-99

D

Controller start up error

The operation panel software ended abnormally.

 Controller stalled

 Board installed incorrectly

 Controller board defective

 Operation panel connector loose, broken, or defective

 Controller late

 Turn the main power off/on.

 Check the connection of the controller board.

 Replace the controller board.

 Check the control panel harness.