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Service Call 101-195


5.2 SERVICE CALL 101-195


5.2.1 SC100 (ENGINE: SCANNING)


SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC101-01

D

Lamp Error (Scanning)

The white level peak did not reach the prescribed threshold when the white plate was scanned.

LED defective

IDB (LED driver) defective

SBU defective

IPU defective

Power/signal harness defective

Condensation in scanner unit

Mirrors or lenses dirty or positioned incorrectly

White plate dirty or installed incorrectly

1. Turn the power off/on.

2. Perform the following operations:

Reconnect the power/signal harness.

Reattach/clean the mirrors/lenses.

Reattach/clean the white plate.

3. Replace the following parts:

Replace the LED board.

Replace the IDB board or SIO board.

Replace the SBU board.

Replace the IPU board.

Replace the power/signal harness.

-02

D

Lamp Error (LED illumination adjustment)

LED error was detected.

LED defective

IDB (LED driver) defective

Power/signal harness defective

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195


SC No.

Level

Error Name/Error Condition/Major Cause/Solution



1. Turn the power off/on.

2. Perform the following operations:

Reconnect the power/signal harness.

3. Replace the following parts:

Replace the LED board.

Replace the IDB board or SIO board.

Replace the power/signal harness.



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC102-00

D

LED Illumination Adjustment Error

The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments.

LED defective

IDB (LED driver) defective

SBU defective

IPU defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the LED board.

Replace the SBU board.

Replace the IDB board or SIO board.

Replace the IPU board.

Replace the power/signal harness.

Service Call 101-195



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC120-00

D

Scanner Home Position Error 1

The scanner home position sensor does not go OFF. Details:

Error detection timing

During homing (when the machine is turned ON or when it returns from energy save mode)

During an automatic adjustment (when the machine is turned ON or when it returns from energy save mode)

During a scan from the ADF or exposure glass.

Scanner motor driver defective

Scanner motor defective

Scanner HP sensor defective

Harness defective

Timing belt, pulley, wire, or carriage not installed correctly

Replace the following parts:

Replace the HP sensor

Replace the scanner motor

Replace the harness.

Troubleshooting

Troubleshooting

Troubleshooting

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC121-00

D

Scanner Home Position Error 2

The scanner home position sensor does not go ON. Details:

Error detection timing

During homing

During an automatic adjustment

During a scan from the ADF or exposure glass.

Scanner motor driver defective

Scanner motor defective

Scanner HP sensor defective

Harness defective

Timing belt, pulley, wire, or carriage not installed correctly

Replace the following parts:

Replace the home position sensor

Replace the scanner motor

Replace the harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC121-00

D

Scanner Home Position Error 2

The scanner home position sensor does not go ON. Details:

Error detection timing

During homing

During an automatic adjustment

During a scan from the ADF or exposure glass.

Scanner motor driver defective

Scanner motor defective

Scanner HP sensor defective

Harness defective

Timing belt, pulley, wire, or carriage not installed correctly

Replace the following parts:

Replace the home position sensor

Replace the scanner motor

Replace the harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC121-00

D

Scanner Home Position Error 2

The scanner home position sensor does not go ON. Details:

Error detection timing

During homing

During an automatic adjustment

During a scan from the ADF or exposure glass.

Scanner motor driver defective

Scanner motor defective

Scanner HP sensor defective

Harness defective

Timing belt, pulley, wire, or carriage not installed correctly

Replace the following parts:

Replace the home position sensor

Replace the scanner motor

Replace the harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC141-00

D

Black level detection error

The black level cannot be adjusted within the target during auto gain control.

SBU defective

IPU defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the SBU board.

Replace the IPU board.

Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC141-00

D

Black level detection error

The black level cannot be adjusted within the target during auto gain control.

SBU defective

IPU defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the SBU board.

Replace the IPU board.

Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC141-00

D

Black level detection error

The black level cannot be adjusted within the target during auto gain control.

SBU defective

IPU defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the SBU board.

Replace the IPU board.

Replace the power/signal harness.

Service Call 101-195

Service Call 101-195


SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC142-00

D

White level detection error

The white level cannot be adjusted to the second target level within the target during auto gain control.

SBU defective

LED defective

IDB (LED driver) defective

IPU defective

Power/signal harness defective

Scanner drive error

Condensation in scanner unit

Mirrors or lenses dirty or positioned incorrectly

White plate dirty or installed incorrectly

1. Turn the power off/on.

2. Perform the following operations:

Reconnect the power/signal harness.

Reattach/clean the mirrors/lenses.

Reattach/clean the white plate.

3. Replace the following parts:

Replace the SBU board.

Replace the LED board.

Replace the IDB board.

Replace the IPU board.

Replace the SIO board.

Replace the power/signal harness.

Troubleshooting

Troubleshooting

Troubleshooting

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC144-00

D

SBU Communication Error

Connection to SBU cannot be confirmed. (Connection detection error)

Cannot communicate with the SBU, or the communication result is abnormal.

SBU defective

The other side of the communication (BCU, IPU etc.) defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the SBU board.

Replace the IPU board.

Replace the BCU board.

Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC144-00

D

SBU Communication Error

Connection to SBU cannot be confirmed. (Connection detection error)

Cannot communicate with the SBU, or the communication result is abnormal.

SBU defective

The other side of the communication (BCU, IPU etc.) defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the SBU board.

Replace the IPU board.

Replace the BCU board.

Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC144-00

D

SBU Communication Error

Connection to SBU cannot be confirmed. (Connection detection error)

Cannot communicate with the SBU, or the communication result is abnormal.

SBU defective

The other side of the communication (BCU, IPU etc.) defective

Power/signal harness defective

1. Turn the power off/on.

2. Reconnect the power/signal harness.

3. Replace the following parts:

Replace the SBU board.

Replace the IPU board.

Replace the BCU board.

Replace the power/signal harness.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC161-01

D

IPU Error (LSYNC abnormal)

An error occurred during the self-diagnostic test performed every time the machine is turned on, or returns to full operation from energy save mode.

IPU (BiCU, iCTL) board defective (ASIC-LEO connection failure, LSYNC abnormal, etc.)

Cable between SBU and IPU (or BiCU) defective

Replace the IPU (or BiCU) board.

Check the cable between SBU and IPU (or BiCU)

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC161-01

D

IPU Error (LSYNC abnormal)

An error occurred during the self-diagnostic test performed every time the machine is turned on, or returns to full operation from energy save mode.

IPU (BiCU, iCTL) board defective (ASIC-LEO connection failure, LSYNC abnormal, etc.)

Cable between SBU and IPU (or BiCU) defective

Replace the IPU (or BiCU) board.

Check the cable between SBU and IPU (or BiCU)

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC161-01

D

IPU Error (LSYNC abnormal)

An error occurred during the self-diagnostic test performed every time the machine is turned on, or returns to full operation from energy save mode.

IPU (BiCU, iCTL) board defective (ASIC-LEO connection failure, LSYNC abnormal, etc.)

Cable between SBU and IPU (or BiCU) defective

Replace the IPU (or BiCU) board.

Check the cable between SBU and IPU (or BiCU)

Service Call 101-195

Service Call 101-195



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC161-02

D

IPU error (Ri response abnormal)

The machine detects an error during an access to the Ri.

IPU (BiCU, iCTL) board defective (Ri response abnormal, etc.)

Replace the IPU (or BiCU) board.



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC165-00

D

Copy data security unit error

The copy data security option is enabled in the User Tools but the option board is detected as missing or defective.

The copy data security option was detected as defective when the machine was turned on or returned from energy save mode.

Copy data security unit board not installed correctly

Copy data security unit board defective

Reinstall the copy data security unit board.

Replace the copy data security unit board.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC185-00

D

CIS transmission error

The data read from the ASIC register on the CIS were not as expected.

Details:

Occurs when a serial communication error between the CIS board and the DF board is detected. Occurs also when an error is detected during initialization of the ASIC on the CIS.

This can happen during initialization and feeding. The first and second consecutive occurrences of each constitute jams. The third occurrence constitutes an SC.

(An initialization jam/transport jam occurs on 2 continuous occasions during either initialization or transport, and on the 3rd continuous occasion, an SC is generated)

Connector or harness between DF board and CIS board is disconnected or defective

ASIC on the CIS is defective

Boot failure of ASIC on the CIS

1. Reconnect the power/signal harness.

2. Replace the following parts:

Replace the CIS and CIPB.

Replace the ADF main control board.

Replace the power/signal harness.

Service Call 101-195



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC186-00

D

CIS LED error

During initialization:

The ratio between the average values of leading-edge area and rear-edge area is out of specification.

Shading data peak value is below specification. During scanning:

Shading data peak value is below specification. Details:

During initialization:

Occurs when one out of two CIS LEDs is malfunctioning, causing the difference between the average values of leading-edge area and rear-edge area to be large (CIS LED error detection).

Occurs when both of the CIS LEDs are malfunctioning (unlit), causing the shading data peak value to be extremely low (CIS white level adjustment).

During scanning:

Occurs when both of the CIS LEDs are malfunctioning (unlit), causing the shading data peak value to be extremely low (CIS scan control, gray balance adjustment/confirmation).

The first and second consecutive occurrences of each constitute initial/feed jams. The third occurrence constitutes an SC.

(An initialization jam/transport jam occurs on 2 continuous occasions during either initialization or transport, and on the 3rd continuous occasion, an SC is generated)



During initialization:

One or two out of two CIS LEDs are defective During scanning:

Both of the CIS LEDs are defective.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195


SC No.

Level

Error Name/Error Condition/Major Cause/Solution



1. Reconnect the power/signal harness.

2. Replace the following parts:

Replace the CIS and CIPB.

Replace the CIS background white roller.

Replace the power/signal harness.

Replace the ADF main control board.



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC187-00

D

CIS black level error

The black level scanned by CIS is abnormal. Details:

Occurs when abnormality is detected in the process of black level generation – detection.

The first and second consecutive occurrences constitute initial jams. The third occurrence constitutes an SC.

CIS defective

Replace the CIS and CIPB.

Service Call 101-195



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC188-00

D

CIS white level error

The shading data peak value read out from the CIS is abnormal.

The shading data peak value is not within the specified range from the target value.

Details:

Occurs when abnormality is detected in the process of CIS shading data peak detection.

The first and second consecutive occurrences constitute initial jams. The third occurrence constitutes an SC.

CIS defective

1. Reconnect the power/signal harness.

2. Replace the following parts:

Replace the CIS and CIPB.

Replace the CIS background white roller.

Replace the power/signal harness.

Troubleshooting

Troubleshooting

Troubleshooting

Service Call 101-195



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC189-00

D

CIS gray balance adjustment error

The difference between gray balance adjustment target value and the value scanned from the GS20 chart was out of specification upon execution of gray balance adjustment confirmation (SP4-705-002).

Details:

Occurs when gray balance adjustment fails.

The first occurrence constitutes an SC (not an initial jam).

CIS defective

Replace the adjustment chart. (Degradation due to scratches and smudges)



SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC195-00

D

Machine serial number error

Comparison of the product identification code in the machine serial number (11 digits).

The product identification code in the machine serial number (11 digits) does not match.

Re-enter the machine serial number.