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Troubleshooting for SC Errors


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[F]: Fuse on the IPU

Fuse on the IPU

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[G]: Replacing the USB cable and the operation panel

1. Remove the Platen Cover, or ARDF/SPDF. (page 4-30)

2. Remove a screw at the scanner right cover.


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3. Remove the scanner right cover [A]

Remove the hook at the upper part, and then slide the cover in the rear direction.

Troubleshooting for SC Errors


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4. Remove the scanner front cover [A]


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5. Remove the scanner left cover [A]


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6. Holding down both the sides of the operation panel upper cover [A], unhook the tabs (indicated by blue circles) and remove the cover.

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting for SC Errors


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7. Remove the USB cable connector [A] image x1, imagex2).


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8. Remove the two screws image x2).


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9. Remove the two connectors imagex2).


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10. Remove the scanner unit [A] image x11).

Troubleshooting for SC Errors


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Never loosen or remove the following screw when you remove or re-attach the unit. This screw fixes the scanner cam in place. If the position of the scanner cam changes, the scanner will be misaligned. This will result in image skew and other image alignment issues.

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11. Remove the USB cable imagex5)


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Applied to machines built in May 2016 and later: A clamp on the IPU [A] will be added.

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting for SC Errors



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Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit.


If the symptom is not resolved, escalate the issue using the normal process, together with the following information for further investigation.

SC sub code (SC672-10 or 99)

Troubleshooting for SC Errors


Date/time of problem occurrence

Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main power switch.)

Occurrence frequency (ex. One out of ten times when turning ON the main power switch)

Parts replaced

Date/time when parts were replaced