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Service Call Conditions


Automatic reboot can be enabled or disabled with SP5-875-001 (SC automatic reboot setting) (default value: ON).

SP descriptions

SP5-875-001 (SC automatic reboot: Reboot Setting)

Enables or disables the automatic reboot function when an SC error occurs.

0: The machine reboots automatically when the machine issues an SC error and logs the SC error code. If the same SC occurs again, the machine does not reboot.

1: The machine does not reboot when an SC error occurs. The reboot is not executed for the pattern A or C.


SC Logging

When an SC is generated, the "total count value when the SC is generated" and the "SC code" are logged. However, if the total count value during the SC is the same as last time, logging is not performed.

Logged data can be checked by outputting an administrative report (SMC print). The SC history is logged up to the last 10 entries, and if there are more than 10 entries, data are progressively deleted starting from the oldest.

6.2.2 LIST OF AUTOMATIC REBOOT TARGET SC


Engine SC

Automatic reboot target SC is as follows. For details of Automatic reboot, refer to page 6-1 "SC Automatic Reboot".


SC code

Name

101-01

Lamp Error (Scanning)

101-02

Lamp Error (LED illumination adjustment)

102-00

LED Illumination Adjustment Error

120-00

Scanner Home Position Error 1

121-00

Scanner Home Position Error 2

141-00

Black level detection error

142-00

White level detection error

144-00

SBU Communication Error

151-00

Black Level Error: Side 2

Troubleshooting

Troubleshooting

Troubleshooting

Service Call Conditions


SC code

Name

152-00

White Level Error: Side 2

154-00

Scanner Communication Error: Side 2

161-02

IPU error (Lsync Error: Side 2)

161-20

IPU error (DRAM initialization failure)

202-00

Polygon Motor: ON Timeout Error

203-00

Polygon Motor: OFF Timeout Error

204-00

Polygon Motor: XSCRDY Signal Error

220-01

Leading Edge: LD1 synchronization detection error: Bk

220-04

Leading Edge: LD1 synchronization detection error: Ye

230-01

FGATE ON error: Bk

230-02

FGATE ON error: Cy

230-03

FGATE ON error: Ma

230-04

FGATE ON error: Ye

231-01

FGATE OFF error: Bk

231-02

FGATE OFF error: Cy

231-03

FGATE OFF error: Ma

231-04

FGATE OFF error: Ye

240-01

LD error: Bk

240-02

LD error: Cy

240-03

LD error: Ma

240-04

LD error: Ye

272-01

LD driver communication error: Bk

272-02

LD driver communication error: Cy

272-03

LD driver communication error: Ma

272-04

LD driver communication error: Ye

Service Call Conditions


SC code

Name

272-10

LD driver communication error: Other

312-01

Charge Roller HVP_CB Output Error (K)

312-02

Charge Roller HVP_CB Output Error (C)

312-03

Charge Roller HVP_CB Output Error (M)

312-04

Charge Roller HVP_CB Output Error (Y)

324-05

Development motor: CMY: Lock

360-01

TD sensor adjustment error (K)

360-02

TD sensor adjustment error (C)

360-03

TD sensor adjustment error (M)

360-04

TD sensor adjustment error (Y)

396-05

Drum motor (CMY) Lock

441-00

Drum transfer motor: Lock

442-00

ITB Lift Error

452-00

Paper transfer contact motor error

491-00

High voltage power source: charge/development: output error

531-01

Development Intake Fan/Right Lock

531-03

Drive Cooling Fan Lock

533-03

PSU Cooling Fan Lock

533-04

Controller Box Cooling Fan Lock

534-01

Main Exhaust Fan Lock

534-02

Toner Supply Cooling Fan Lock

534-03

Ozone Exhaust Fan Lock

535-00

Paper Exit Cooling Fan Lock

540-00

Fusing Motor: Lock

542-05

Thermopile (Center) does not reload (Low Power)

Troubleshooting

Troubleshooting

Troubleshooting

Service Call Conditions


SC code

Name

542-06

Thermopile (Center) does not reload (Low Power)

545-05

Fusing Central Lamp Continuously Heat (Low Power)

547-01

Zero cross error (relay-contact soldering)

547-02

Zero cross error (relay contact error)

547-03

Zero cross error (low-frequency error)

552-05

Thermopile (Center) Does Not Reload (Low Power)

552-06

Thermopile (Center) Does Not Reload (Low Power)

561-05

Pressure Roller Thermistor (Center) Disconnection (Low Power)

562-05

Pressure Roller Thermistor (Center) Does Not Reload (Low Power)

569-00

Paper Exit/ Pressure Release Motor Error Detection

571-05

Pressure Roller Thermistor (Edge) Disconnection

572-05

Pressure Roller Thermistor (Edge) Does Not Reload ( Low Power)

581-05

Pressure Roller Thermistor (Full-Bleed Edge) Disconnection (Low Power)

582-05

Pressure Roller Thermistor (Full-Bleed Edge) Does Not Reload (Low Power)

620-01

ADF Communication error 1

620-02

ADF Communication error 2

620-03

ADF Communication error 3

621-00

Finisher communication error

622-01

Paper bank 1 communication error for Paper Feed Unit PB3150 (D694)

622-11

Paper bank 1 communication error for Paper Feed Unit PB3220/PB3210 (D787)

663-01

Reset Detection: Imaging IOB: Software hangup occurs

663-02

Reset Detection: Imaging IOB: Power ON reset occurs

663-03

Reset Detection: Imaging IOB: Software reset occurs

Service Call Conditions


SC code

Name

663-11

Reset Detection: Paper Transport IOB: Software hangup occurs

663-12

Reset Detection: Paper Transport IOB: Power ON reset occurs

663-13

Reset Detection: Paper Transport IOB: Software reset occurs

664-01

VODKA1 (Paper Transport Vodka) access permission error to VODKA SRAM

669-01

EEPROM OPEN: ID error

669-02

EEPROM OPEN: Channel error

669-03

EEPROM OPEN: Device error

669-04

EEPROM OPEN: Communication abort error

669-05

EEPROM OPEN: Communication timeout error

669-06

EEPROM OPEN: Operation stopped error

669-07

EEPROM OPEN: Buffer full

669-08

EEPROM OPEN: No error code

669-09

EEPROM CLOSE: ID error

669-10

EEPROM CLOSE: No error code

669-11

EEPROM Data write: ID error

669-12

EEPROM Data write: Channel error

669-13

EEPROM Data write: Device error

669-14

EEPROM Data write: Communication abort error

669-15

EEPROM Data write: Communication timeout error

669-16

EEPROM Data write: Operation stopped error

669-17

EEPROM Data write: Buffer full

669-18

EEPROM Data write: No error code

669-19

EEPROM Data read: ID error

669-20

EEPROM Data read: Channel error

Troubleshooting

Troubleshooting

Troubleshooting

Service Call Conditions


SC code

Name

669-21

EEPROM Data read: Device error

669-22

EEPROM Data read: Communication abort error

669-23

EEPROM Data read: Communication timeout error

669-24

EEPROM Data read: Operation stopped error

669-25

EEPROM Data read: Buffer full

669-26

EEPROM Data read: No error code

669-36

Verification error

669-37

Error Detection

681-01

Toner bottle: IDChip Communication error: Invalid device ID :K

681-02

Toner bottle: IDChip Communication error: Invalid device ID :M

681-03

Toner bottle: IDChip Communication error: Invalid device ID :C

681-04

Toner bottle: IDChip Communication error: Invalid device ID :Y

681-06

Toner bottle: IDChip Communication error: Channel error :K

681-07

Toner bottle: IDChip Communication error: Channel error :M

681-08

Toner bottle: IDChip Communication error: Channel error :C

681-09

Toner bottle: IDChip Communication error: Channel error :Y

681-11

Toner bottle: IDChip Communication error: Device Error :K

681-12

Toner bottle: IDChip Communication error: Device Error :M

681-13

Toner bottle: IDChip Communication error: Device Error :C

681-14

Toner bottle: IDChip Communication error: Device Error :Y

681-16

Toner bottle: IDChip Communication error: Communication error (interrupted) :K

681-17

Toner bottle: IDChip Communication error: Communication error (interrupted) :M

681-18

Toner bottle: IDChip Communication error: Communication error (interrupted) :C

Service Call Conditions


SC code

Name

681-19

Toner bottle: IDChip Communication error: Communication error (interrupted) :Y

681-21

Toner bottle: IDChip Communication error: Communication timeout :K

681-22

Toner bottle: IDChip Communication error: Communication timeout :M

681-23

Toner bottle: IDChip Communication error: Communication timeout :C

681-24

Toner bottle: IDChip Communication error: Communication timeout :Y

681-26

Toner bottle: IDChip Communication error: Device stops (logically) :K

681-27

Toner bottle: IDChip Communication error: Device stops (logically) :M

681-28

Toner bottle: IDChip Communication error: Device stops (logically) :C

681-29

Toner bottle: IDChip Communication error: Device stops (logically) :Y

681-31

Toner bottle: IDChip Communication error: Full of buffer (request) :K

681-32

Toner bottle: IDChip Communication error: Full of buffer (request) :M

681-33

Toner bottle: IDChip Communication error: Full of buffer (request) :C

681-34

Toner bottle: IDChip Communication error: Full of buffer (request) :Y

681-36

Toner bottle: IDChip Communication error: Verification error:K

681-37

Toner bottle: IDChip Communication error: Verification error:M

681-38

Toner bottle: IDChip Communication error: Verification error:C

681-39

Toner bottle: IDChip Communication error: Verification error:Y

682-01

TD sensor communication error: Invalid device ID :K

682-02

TD sensor communication error: Invalid device ID :M

682-03

TD sensor communication error: Invalid device ID :C

682-04

TD sensor communication error: Invalid device ID :Y

682-06

TD sensor communication error: Channel error :K

682-07

TD sensor communication error: Channel error :M

682-08

TD sensor communication error: Channel error :C

Troubleshooting

Troubleshooting

Troubleshooting

Service Call Conditions


SC code

Name

682-09

TD sensor communication error: Channel error :Y

682-11

TD sensor communication error: Device Error :K

682-12

TD sensor communication error: Device Error :M

682-13

TD sensor communication error: Device Error :C

682-14

TD sensor communication error: Device Error :Y

682-16

TD sensor communication error: Communication error (interrupted) :K

682-17

TD sensor communication error: Communication error (interrupted) :M

682-18

TD sensor communication error: Communication error (interrupted) :C

682-19

TD sensor communication error: Communication error (interrupted) :Y

682-21

TD sensor communication error: Communication timeout :K

682-22

TD sensor communication error: Communication timeout :M

682-23

TD sensor communication error: Communication timeout :C

682-24

TD sensor communication error: Communication timeout :Y

682-26

TD sensor communication error: Device stops (logically) :K

682-27

TD sensor communication error: Device stops (logically) :M

682-28

TD sensor communication error: Device stops (logically) :C

682-29

TD sensor communication error: Device stops (logically) :Y

682-31

TD sensor communication error: Full of buffer (request) :K

682-32

TD sensor communication error: Full of buffer (request) :M

682-33

TD sensor communication error: Full of buffer (request) :C

682-34

TD sensor communication error: Full of buffer (request) :Y

682-36

TD sensor communication error: Verification error:K

682-37

TD sensor communication error: Verification error:M

682-38

TD sensor communication error: Verification error:C

682-39

TD sensor communication error: Verification error:Y

Service Call Conditions


SC code

Name

687-00

PER Not Received Error

700-01

SPDF: Base Plate Lift Motor Error

700-02

SPDF: Original Pick-up Error

700-04

SPDF: Paper Feed Motor Error

700-05

SPDF: Pullout Motor Error

700-06

SPDF: Intermediate Motor Error

700-07

SPDF: Scanning Motor Error

700-09

SPDF: Paper Exit Motor Error

701-03

SPDF: Paper Feed Motor Driver Error

701-08

SPDF: Paper Exit Motor Driver Error

702-01

ARDF: Protection Device Intercept Error 1

702-02

ARDF: Protection Device Intercept Error 2

702-03

ARDF: Protection Device Intercept Error 3

702-04

SPDF: Protection Device Intercept Error 4

702-05

SPDF: Protection Device Intercept Error 5

780-01

Bank 1 (Upper optional paper tray) Protection Device Intercept Error

781-01

Bank 2 (Lower optional paper tray) Protection Device Intercept Error

791-00

No bridge unit when finisher is present

995-01

CPM setting error 1

995-02

CPM setting error 2

995-03

CPM setting error 3

995-04

CPM setting error 4