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An additional 3-digit code may be displayed to indicate the details. Example: 101-805
Errors that occur during remote (batch file) update
When the update is completed, a result report file (install_result_yyyymmddhhmm.txt) is created in the same folder as the batch file.
The result report file shows the IP address of the MFP and whether the update process was successful or not. “yyyymmddhhmm” shows the date and time according to the clock of the MFP.
Result | Explanation |
Succeed | Updated the machine successfully. |
Failed | Failed to update the machine. An error code follows. |
Not connected | Failed to connect to the machine. |
Can't get result | Failed to obtain the result (occurs only with firmware updates). |
Example of a result report file
Name: install_result_201512041005.txt
Contents:
192.168.0.100: Successful
192.168.0.102: Failed error:XX (XX indicates an error code.) 192.168.0.103: Not connected
Error codes
The meanings of error codes recorded after "error:" in the result file are as follows:
Error codes recorded during firmware update
Error code | Explanation | Access Log |
-2 | Invalid file | Recorded |
-3 | The target application cannot be found. | Recorded |
-501 | Installation has already been requested. | Recorded (*1) |
-602 | Invalid signature | Recorded |
-603 | Updating is prohibited. | Recorded |
-604 | Failed to put the application offline. | Not recorded |
-610 | Authentication failed. | Not recorded |
-699 | Unknown error | Recorded (*2) |
-701 | Version of the micro computer firmware is invalid. | Recorded |
-709 | File structure error (invalid file) | Recorded |
-710 | Writing failure | Recorded |
Error codes recorded during application update
Error code | Explanation | Access Log |
-2 | Invalid file | Recorded |
-3 | The target application cannot be found. | Recorded |
-4 | The storage capacity is not enough. | Recorded |
-12 | The version of the Android application cannot be installed. | Recorded |
-602 | Invalid signature | Recorded |
-603 | Updating is prohibited. | Recorded |
-604 | Failed to put the application offline. | Not recorded |
-610 | Authentication failed. | Not recorded |
-699 | Unknown error | Recorded (*2) |
*1 The error code recorded in the Access Log will be "223: machine-busy".
*2 If the error occurs during preparation for configuration change, it will not be recorded in the Access Log.
If the preparation for configuration change (putting the application offline, authentication, file size check) cannot be carried out, an error code is displayed on the screen. However, it is not recorded in the Access Log as a firmware update/installation error.
Error codes recorded in the Access Log
Error code | Error name | Explanation | Solution |
49 | fwu-prohibit | Firmware update is prohibited. | Enable firmware update, and repeat the procedure. |
60 | other:E60 | The HDD cannot be used. | Turn the main power OFF and ON, and then repeat the procedure. If the HDD is damaged, replace it. |
62 | other:E62 | The structure of the application or control panel firmware in the package is invalid. | Prepare a valid package file. |
221 | terminate-fail | Failed to terminate an application when attempting to update or uninstall it. | If a job is under way in the target application, wait until the job is finished, and then repeat the procedure. Turn the main power OFF and ON, and then repeat the procedure. |
222 | signature-invalid | Failed to verify the signature attached to the application or firmware. | Repeat the procedure using a valid signature. |
Error code | Error name | Explanation | Solution |
223 | machine-busy | Failed to execute installation because another function was being used on the MFP. | Wait a while and repeat the procedure. Turn the main power OFF and ON, and then repeat the procedure. |
224 | capacity-lack | The storage capacity is not enough. | Reduce the number of applications to be installed. Uninstall unnecessary applications. |
225 | download-fail | The product ID is incorrect. | Use a correct product key. |
226 | dependency-check-fail | The control panel does not meet the installation requirements of the application. | Check the installation requirements of the application. Update the control panel as necessary. |
227 | license-invalid | There are no remaining licenses. The product key that you are trying to use has already been activated for another device. | Use an unused product key to activate the application. |
An invalid product key was used to issue the license. | Update the application using an activated product key. | ||
The number of licenses issued has exceeded the limit. | Deactivate the application, and then activate it again. | ||
The license has expired. The product key being used is no longer valid. | Use an unused product key to activate the application. | ||
The license contract is invalid. | Use a valid product key to activate the application. |
Error code | Error name | Explanation | Solution |
228 | file-not-found * | The target firmware file cannot be found. | Turn the main power OFF and ON, and then repeat the procedure. Check the file in the SD card. Check the SD card slot. If there is a problem with the hardware, replace the control panel PCB. |
229 | file-invalid * | The target update file is invalid. Occurs in the following cases. Failed to decompress the file. Failed to obtain application information. Failed to read the public key for signature verification. | Repeat the procedure using a valid file. |
230 | wrong-folder-structure * | The folder directory of the control panel firmware is invalid. | Repeat the procedure using a valid directory. |
231 | write-fail * | Failed to write data when updating the control panel firmware. There is a problem with the hardware. | Turn the main power OFF and ON, and then repeat the procedure. If updating fails again, replace the control panel. |
Error code | Error name | Explanation | Solution |
232 | deactivate-fail | The application could not be uninstalled because deactivation failed. Failed to connect to the server. The license has not been issued. | Check whether the network is configured correctly. If the server is under maintenance, wait a while and repeat the procedure. Check the activation status of the application. If it has not been activated, activate it. |
233 | uninstall-fail | Failed to uninstall an application. | Turn the main power OFF and ON, and then repeat the procedure. If updating fails again, replace the control panel. |
234 | fixed-app | You attempted to uninstall an application that cannot be uninstalled. | Cancel uninstallation. |
235 | install-fail | The target file is invalid, and the Android OS returns an error. | Repeat the procedure using a valid file. If the same application has already been installed, uninstall it and then repeat the procedure. |
236 | sdk-incompatible | The Android SDK version required by the application is not installed on the control panel. | Check that the Android SDK version required by the application is installed on the control panel. |
237 | server-disconnect | Failed to connect to the eDC server. | Check the network connection (SSL) settings. Check the proxy settings. If the server is under maintenance, wait a while and repeat the procedure. |
Error name | Explanation | Solution | |
255 | panel-system * | Software malfunction. | Turn the main power OFF and ON, and then repeat the procedure. |
* These errors are not expected to occur.
4.1.2 ERRORS THAT OCCUR WHEN THE CONTROL PANEL DOWNLOADS DATA FROM THE CONTROLLER AT STARTUP
Some of the graphic data used in the control panel display is model-specific. Model-specific components are stored in the controller board of the MFP.
During startup, the control panel checks if it is necessary to update the model-specific data. If it is necessary, the control panel downloads the data from the MFP controller board and installs it in the control panel.
During update, a dialog appears to inform you that the settings are being changed. When the update process is completed, a dialog indicates whether update was successful or not.