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Raise the delay level. (IPFAX SW 01 Bit 0 to 3) | ||
Lower the modem transmission baud rate. (IPFAX SW 05) | ||
16 | Remote fax cancelled transmission? | Check whether the remote fax cancelled the transmission. |
3.3.2 IP-FAX RECEPTION
Cannot receive via IP Address/Host Name.
Check Point | Troubleshooting Procedures | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | Firewall/NAT installed? | The firewall cannot be breached. Send by another method (Fax, Internet Fax) |
3 | IP address of local fax registered? | Register the IP address. |
4 | Port number specified at remote sender fax (if required)? | Request the sender to specify the port number. |
5 | Specified port number correct (if required)? | Request the sender to check the port number. |
6 | DNS server registered when host name specified on sender side? | Contact the network administrator. The sender machine displays this error code if the sender fax is a Ricoh model. |
7 | Network bandwidth too narrow? | Request the system administrator to increase the bandwidth. |
Lower the start modem reception baud rate on the receiving side. (IPFAX SW06) | ||
IP-Fax Troubleshooting
8 | Remote fax cancelled transmission? | Check whether the remote fax cancelled the transmission. |
Cannot receive by VoIP Gateway.
Check Point | Troubleshooting Procedures | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | Firewall/NAT installed? | The firewall cannot be breached. Send by another method (Fax, Internet Fax) |
3 | VoIP Gateway installed correctly? | Contact the network administrator. |
4 | VoIP Gateway power turned ON? | Contact the network administrator. |
5 | IP address/host name of specified VoIP Gateway correct on sender’s side? | Request the remote fax to check the IP address/host name. |
6 | DNS server registered when host name specified on sender side? | Contact the network administrator. |
7 | Network bandwidth too narrow? | Request the network administrator to increase the bandwidth. |
8 | G3 fax connected? | Check that G3 fax is connected. |
9 | G3 fax power turned ON? | Check that G3 fax is ON. |
Cannot receive by Alias Fax number.
Check Point | Troubleshooting Procedures | |
1 | LAN cable connected? | Check the LAN cable connection. |
2 | Firewall/NAT installed? | The firewall cannot be breached. Send by another method (Fax, Internet Fax) |
FAX OPTION M19 (D3DV) FOR D243/D244
FAX OPTION M19 (D3DV) FOR D243/D244
FAX OPTION M19 (D3DV) FOR D243/D244
IP-Fax Troubleshooting
3 | Gatekeeper/SIP server installed correctly? | Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model. |
4 | Power to Gatekeeper/SIP server turned ON? | Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model. |
5 | IP address/host name of Gatekeeper/SIP server correct on the sender’s side? | Request the sender to check the IP address/host name. The sender machine displays this error code when the sender fax is a Ricoh model. |
6 | DNS server registered when Gatekeeper/SIP server host name specified on sender’s side? | Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model. |
7 | Enable H.323/Enable SIP SW set to on? | Request the sender to check the settings. User Parameter SW 34 Bit 0/SW 34 Bit 1 Only if the remote sender fax is a Ricoh fax. |
8 | Local fax IP address registered? | Register the IP address. |
9 | Local fax Alias number registered? | Register the Alias number. |
10 | Network bandwidth too narrow? | Request the system administrator to increase the bandwidth. |
Lower the start modem reception baud rate on the receiving side. (IPFAX SW06) |
IP-Fax Troubleshooting
11 | Remote fax cancelled transmission? | Check whether the remote fax cancelled the transmission. |
12 | Local fax registered in Gatekeeper/SIP server? | Contact the network administrator. The sender machine displays this error code when the sender fax is a Ricoh model. |