Code

Meaning

Suggested Cause/Action

25-00

The machine software resets itself after a fatal transmission error occurred

 Update the ROM

 Replace the FCU.

F0-xx

V.34 modem error

 Replace the FCU.

F6-xx

SG3 modem error

 Update the SG3 modem ROM.

 Replace the SG3 board.

 Check for line noise or other line problems.

 Try communicating another V.8/V.34 fax.

Error Code

Possible Causes

Troubleshooting Procedures

01(1)

IPv4/IPv6 not enabled

Enable IPv4 and IPv6

01(3)

“Cancel” is pressed by user.

-

01(4)

A false connection ID is being used.

Check that the network is established.

01(5)

Network is disconnected because of no response within a specified time.

01(14)

 Either this machine or the machine at the other end has entered SP or Initial settings.

 An established connection exists.

 Exit SP or initial settings.

 Wait until the connection has finished.

Error Code

Possible Causes

Troubleshooting Procedures

02(5)

 Wrong IP address/host name was used.

 The main power of the other machine at destination is OFF.

 LAN cable is disconnected.

 Network is rebooting.

 Enter the correct IP address/host name

 Turn ON the main power.

 Connect the LAN cable

 Wait until rebooting has finished.

Error Code

Possible Causes

Troubleshooting Procedures

03

 No user authentication (i.e. Basic/Windows/LDAP/Custom Auth.) applies to fax application.

 Settings other than user authentication are applied to the fax application.

Configure the user authentication setting for client and remote machines as follows:

Client Machine

Remote Machine

OFF

OFF

ON

OFF

ON

ON

Error Code

Possible Causes

Troubleshooting Procedures

04

Although the same user is registered on the remote machine and client machine, the user name and login password do not match.

 Register the same user to both the remote machine and client machine.

 Make sure to match the username and login password.

Error Code

Possible Causes

Troubleshooting Procedures

05

An unauthorized user tried to connect.

Authorize the user to use fax connection.

Error Code

Possible Causes

Troubleshooting Procedures

06

Timeout error on the node authentication

Adjust the value of SP5-741-001 to prolong the timeout for node authentication.

Error Code

Possible Causes

Troubleshooting Procedures

07

Multiple destinations are set in the client machine.

On the client machine, execute SP5-801-021 to clear AICS memory

Error Code

Possible Causes

Troubleshooting Procedures

08(1)

 A client machine connects to another client machine.

 The client machine is not registered on the remote machine as destinations.

 Connect to the remote machine.

 Register the client machine to the remote machine as a destination.

08(2)

 A remote machine connects to another Remote Machine.

 The wrong remote machine is registered on the client machine.

 Connect to the client machine.

 Check the remote machine registered on the client machine.