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Detailed Description of SP5-749
Rev. 11/15/2012
3.13.5 POSSIBLE SOLUTIONS FOR IMPORT/EXPORT PROBLEMS
If an error occurs, check the log's result code first. Values other than 0 indicate that an error occurred. The result code will appear in the circled area illustrated below.
- Example of a log file
Result Code | Cause | Solutions |
2 (INVALID REQUEST) | A file import was attempted between different models or machines with different device configurations. | Import files exported from the same model with the same device configurations. |
4 (INVALID OUTPUT DIR) | Failed to write the device information to the destination device. | Check whether the destination device is operating normally. |
7( MODULE ERROR) | An unexpected error occurred during import or export. | Switch the power off and then back on, and then try the operation again. If the error persists, contact your service representative. |
8 (DISK FULL) | The available storage space on the external medium is insufficient. | Execute the operation again after making sure there is enough storage space. |
9 (DEVICE ERROR) | Failed to write or read the log file. | Check whether the path to the folder for storing the file or the folder in which the file is stored is missing. |
10 (LOG ERROR) | The hard disk is faulty. | Contact your service representative. |
Result Code | Cause | Solutions |
2 (INVALID REQUEST) | A file import was attempted between different models or machines with different device configurations. | Import files exported from the same model with the same device configurations. |
4 (INVALID OUTPUT DIR) | Failed to write the device information to the destination device. | Check whether the destination device is operating normally. |
7( MODULE ERROR) | An unexpected error occurred during import or export. | Switch the power off and then back on, and then try the operation again. If the error persists, contact your service representative. |
8 (DISK FULL) | The available storage space on the external medium is insufficient. | Execute the operation again after making sure there is enough storage space. |
9 (DEVICE ERROR) | Failed to write or read the log file. | Check whether the path to the folder for storing the file or the folder in which the file is stored is missing. |
10 (LOG ERROR) | The hard disk is faulty. | Contact your service representative. |
Result Code | Cause | Solutions |
2 (INVALID REQUEST) | A file import was attempted between different models or machines with different device configurations. | Import files exported from the same model with the same device configurations. |
4 (INVALID OUTPUT DIR) | Failed to write the device information to the destination device. | Check whether the destination device is operating normally. |
7( MODULE ERROR) | An unexpected error occurred during import or export. | Switch the power off and then back on, and then try the operation again. If the error persists, contact your service representative. |
8 (DISK FULL) | The available storage space on the external medium is insufficient. | Execute the operation again after making sure there is enough storage space. |
9 (DEVICE ERROR) | Failed to write or read the log file. | Check whether the path to the folder for storing the file or the folder in which the file is stored is missing. |
10 (LOG ERROR) | The hard disk is faulty. | Contact your service representative. |
If you cannot solve the problem or do not know how to solve it after checking the code, note down the error log entry, and then contact your service representative.