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5.12.3 HANDLING FIRMWARE UPDATE ERRORS
An error message shows in the first line if an error occurs during a download. The error code consists of the letter "E" and a number ("E20", for example).
Error Message Table
Code | Meaning | Solution |
20 | Cannot map logical address | Make sure the SD card is installed correctly, or use a different SD card. |
21 | Cannot access memory | HDD connection incorrect or replace HDD. |
22 | Cannot decompress compressed data | Incorrect ROM data on the SD card, or data is damaged. |
23 | Error occurred when ROM update program started | Controller program defective. If the second attempt fails, replace controller board. |
24 | SD card access error | Make sure the SD card is inserted correctly, or use a different SD card. |
30 | No HDD available for stamp data download | HDD connection incorrect or replace HDD. |
31 | Data incorrect for continuous download | Insert the SD card with the remaining data required for the download, the re-start the procedure. |
32 | Data incorrect after download interrupted | Execute the recovery procedure for the intended module download, then repeat the installation procedure. |
33 | Incorrect SD card version | Incorrect ROM data on the SD card, or data is corrupted. |
34 | Module mismatch - Correct module is not on the SD card) | SD update data is incorrect. Acquire the correct data (Japan, Overseas, OEM, etc.) then install again. |
Service Tables
Service Tables
Service Tables
Updating the Firmware
Code | Meaning | Solution |
35 | Module mismatch – Module on SD card is not for this machine | SD update data is incorrect. The data on the SD card is for another machine. Acquire correct update data then install again. |
36 | Cannot write module – Cause other than E34, E35 | SD update data is incorrect. The data on the SD card is for another machine. Acquire correct update data then install again. |
40 | Engine module download failed | Replace the update data for the module on the SD card and try again, or replace the BCU board. |
42 | Operation panel module download failed | Replace the update data for the module on the SD card and try again, or replace the LCDC. |
43 | Stamp data module download failed | Replace the update data for the module on the SD card and try again, or replace the hard disks. |
44 | Controller module download failed | Replace the update data for the module on the SD card and tray again, or replace controller board. |
50 | Electronic confirmation check failed | SD update data is incorrect. The data on the SD card is for another machine. Acquire correct update data then install again. |