SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC900-00

D

Electric counter error

The electric total counter value is out of specification. Error is detected when increasing the total counter.

 Unexpected NV-RAM is attached.

 NV-RAM defective

 NV-RAM data corrupted.

 Data written to unexpected area because of external factor etc.

 The count requested by the SRM on receiving PRT is not completed.

Replace the NV-RAM.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC910-00

B

External Controller Error 1

Notification from external application (external controller)

Subject to external application (external controller) specification

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC911-00

B

External Controller Error 2

Notification from external application (external controller)

Subject to external application (external controller) specification

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC912-00

B

External Controller Error 3

Notification from external application (external controller)

Subject to external application (external controller) specification

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC913-00

B

External Controller Error 4

Notification from external application (external controller)

Subject to external application (external controller) specification

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC914-00

B

External Controller Error 5

Notification from external application (external controller)

Subject to external application (external controller) specification

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC915-01

A

External Controller Error 6 (Egret board error)

SC915-02

A

External Controller Error 6 (HDD serial communication error)

SC915-03

A

External Controller Error 6 (CPU temperature rise)

SC915-04

A

External Controller Error 6 (Unable to communicate with GW controller because invalid command was received)

SC915-05

A

External Controller Error 6(Unable to communicate with GW controller because of an error)

Notification from external application (external controller)

Notification from external application (external controller)

Replace the Egret controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC919-00

D

External controller down

While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, of BREAK signal from the other station was detected.

External controller and the machine had been operating correctly (*) but the external controller was turned off or rebooted, or the video bus was disconnected.

* Printing or scanning using the external controller.

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC920-00

B

Printer application error (No response at PM startup)

SC920-01

B

Printer application error (Timeout during PM operation)

SC920-02

B

Printer application error (Unable to obtain work memory)

SC920-03

B

Printer application error (Unable to start filter process)

SC920-04

B

Printer application error (Abnormal termination of filter process)

When an error is detected in the application, which makes continued operation impossible.

 Software bug

 Unexpected hardware configuration (such as insufficient memory)

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC921-00

B

Printer application error (Resident font not found)

Resident font was not found at printer startup.

Preinstalled font files not found.

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC921-01

B

Printer application error (Optional font not found)

Optional font required by an emulation was not found at printer startup.

Optional emulation font not found

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC925-00

B

NetFile function error

SC925-01

B

NetFile function error

The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue.

 HDD defective

 HDD inconsistency caused by power failure during HDD access, etc.

 Software bug

If another SC related to HDD errors (SC860 to SC865) is issued at the same time, the HDD is the cause. Solve the other SC.

 If SC860 to SC865 is not issued

 Turn the main power off/on.

 If this does not work, initialize the HDD NetFile partition (SP5-832-011). Approval by the customer is required because received fax message waiting to be delivered and documents waiting to be captured will be lost. Procedure:

1. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them.

2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents.

3. Do SP5832-011, then turn the machine power off and on.

 If this does not solve the problem, initialize all partitions of the HDD (SP5-832-001), then turn the machine power off and on.

Approval by the customer is required because documents and Address Book information in the HDD will be lost. Received fax messages stored are protected but the order may be changed.

 If this does not solve the problem, replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC990-00

D

Software operation error

Software attempted an unexpected operation.

 Parameter error

 Internal parameter error

 Insufficient work memory

 Operation error caused by abnormalities that are normally undetectable.

 Turn the main power off/on.

 Reinstall the software of the controller and BICU board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC991-00

C

Recoverable software operation error

Software attempted an unexpected operation.

SC991 covers recoverable errors as opposed toCS990.

 Parameter error

 Internal parameter error

 Insufficient work memory

 Operation error caused by abnormalities that are normally undetectable.

Logging only

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC992-00

D

Undefined SC issued.

An SC, that is not controlled by the system, occurred.

 An SC for the previous model was used mistakenly, etc.

 Basically a software bug.

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC994-00

C

Operation error caused by abnormalities that are normally undetectable.

An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware.

This can occur if there are too many application screens open on the operation panel.

Logging only.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC997-00

D

Application function selection error

The application selected by the operation panel key operated abnormally (No response, abnormal ending).

Software bug (mainly the application)

 Check the optional RAM, DIMM, boards required by the application program.

 Check if the combination of downloaded programs are correct.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC998-00

D

Application start error

 No application was registered to system within a specified time after the main power was turned on.

(No application starts/All applications have been terminated abnormally)

 Application started but cannot be drawn now for some reason.

 Software bug (mainly the application)

 The optional RAM, DIMM, boards required by the application program. Are not installed correctly.

 Turn the main power off/on.

 Check the optional RAM, DIMM, boards

 Check the combination of programs

 Replace the controller board.