SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC816

[0x0000]

Energy save I/O subsystem error

SC816-01

D

Subsystem error

SC816-02

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-03

D

Transition to STR was denied.

SC816-04

D

Interrupt in kernel communication driver

SC816-05

D

Preparation for transition to STR failed.

SC816-07

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-08

D

Sysarch (LPUX_ENGINE_TIMERCTRL) error

SC816-09

D

Sysarch (LPUX_RETURN_FACTOR_STR) error

SC816-10

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-11

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-12

D

Sysarch (LPUX_GET_PORT_INFO) error

SC816-13

D

open() error

SC816-14

D

Memory address error

SC816-15

D

open() error

SC816-16

D

open() error

SC816-17

D

open() error

SC816-18

D

open() error

SC816-19

D

Double open() error

SC816-20

D

open() error

SC816-22

D

Parameter error

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC816-23

D

read() error

SC816-24

D

read() error

SC816-25

D

read() error

SC816-26

D

write() communication retry error

SC816-27

D

write() communication retry error

SC816-28

D

write() communication retry error

SC816-29

D

write() communication retry error

SC816-30

D

write() communication retry error

SC816-35

D

read() error

SC816-36

D

Subsystem error

SC816-37

D

Subsystem error

SC816-38

D

Subsystem error

SC816-39

D

Subsystem error

SC816-40

D

Subsystem error

SC816-41

D

Subsystem error

SC816-42

D

Subsystem error

SC816-43

D

Subsystem error

SC816-44

D

Subsystem error

SC816-45

D

Subsystem error

SC816-46

D

Subsystem error

SC816-47

D

Subsystem error

SC816--48

D

Subsystem error

SC816--49

D

Subsystem error

SC816--50

D

Subsystem error

SC816--51

D

Subsystem error

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC816--52

D

Subsystem error

SC816--53

D

Subsystem error

SC816--54

D

Subsystem error

SC816--55

D

Subsystem error

SC816--56

D

Subsystem error

SC816--57

D

Subsystem error

SC816--58

D

Subsystem error

SC816--59

D

Subsystem error

SC816--60

D

Subsystem error

SC816--61

D

Subsystem error

SC816--62

D

Subsystem error

SC816--63

D

Subsystem error

SC816--64

D

Subsystem error

SC816--65

D

Subsystem error

SC816--66

D

Subsystem error

SC816--67

D

Subsystem error

SC816--68

D

Subsystem error

SC816--69

D

Subsystem error

SC816--70

D

Subsystem error

SC816--71

D

Subsystem error

SC816--72

D

Subsystem error

SC816--73

D

Subsystem error

SC816--74

D

Subsystem error

SC816--75

D

Subsystem error

SC816--76

D

Subsystem error

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC816--77

D

Subsystem error

SC816--78

D

Subsystem error

SC816--79

D

Subsystem error

SC816--80

D

Subsystem error

SC816--81

D

Subsystem error

SC816--82

D

Subsystem error

SC816--83

D

Subsystem error

SC816--84

D

Subsystem error

SC816--85

D

Subsystem error

SC816--86

D

Subsystem error

SC816--87

D

Subsystem error

SC816--88

D

Subsystem error

SC816--89

D

Subsystem error

SC816--90

D

Subsystem error

SC816--91

D

Subsystem error

SC816--92

D

Subsystem error

SC816--93

D

Subsystem error

SC816--94

D

Subsystem error

Energy save I/O subsystem detected some abnormality.

 Energy save I/O subsystem defective

 Energy save I/O subsystem detected a controller board error (non-response).

 Error was detected during preparation for transition to STR.

 Turn the main power off/on.

 Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC840-00

D

EEPROM access error

An error occurred during I/O processing.

 A read error occurred and 3 retries failed.

 A write error occurred.

EEPROM defective or end-of-life

-

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC841-00

D

EEPROM read data error

Compared the data from 3 areas of the EEPROM mirror data with the original data and all 3 of them were different from the original data.

Data in the specific area of the EEPROM has been modified.

-

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC842-00

C

Nand-Flash updating verification error

During remote ROM update or ROM update, the SCS detected a write error (verify error) regarding the data written to the Nand-Flash.

Nand-Flash damaged

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC842-02

B

Number of times of Nand-Flash block erase exceeding the threshold

When the status of the Nand-Flash was checked at power-on or when returning from energy saver mode, the number of times the block was erased exceeded the threshold.

Number of times of Nand-Flash block erase exceeding the threshold

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC842-02

B

Number of times of Nand-Flash block erase exceeding the threshold

When the status of the Nand-Flash was checked at power-on or when returning from energy saver mode, the number of times the block was erased exceeded the threshold.

Number of times of Nand-Flash block erase exceeding the threshold

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC842-02

B

Number of times of Nand-Flash block erase exceeding the threshold

When the status of the Nand-Flash was checked at power-on or when returning from energy saver mode, the number of times the block was erased exceeded the threshold.

Number of times of Nand-Flash block erase exceeding the threshold

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC853-00

B

Bluetooth device connection error

The Bluetooth hardware (USB type) was connected after the machine was turned on.

The Bluetooth hardware (USB type) was connected after the machine was turned on.

Turn the main power with the Bluetooth hardware (USB type) connected.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC853-00

B

Bluetooth device connection error

The Bluetooth hardware (USB type) was connected after the machine was turned on.

The Bluetooth hardware (USB type) was connected after the machine was turned on.

Turn the main power with the Bluetooth hardware (USB type) connected.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC853-00

B

Bluetooth device connection error

The Bluetooth hardware (USB type) was connected after the machine was turned on.

The Bluetooth hardware (USB type) was connected after the machine was turned on.

Turn the main power with the Bluetooth hardware (USB type) connected.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC842-01

B

Nand-Flash bad block number exceeding the threshold

When the status of the Nand-Flash was checked at power-on or when returning from energy saver mode, the number of bad blocks exceeded the threshold.

Nand-Flash bad block number exceeding the threshold

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC854-00

B

Bluetooth device disconnected

The Bluetooth hardware (USB type) was disconnected after the machine was turned on.

The Bluetooth hardware (USB type) was disconnected after the machine was turned on.

Turn the main power with the Bluetooth hardware (USB type) connected.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC855-01

B

Wireless LAN board error (driver attachment failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

 Defective wireless LAN board

 Loose connection

 Turn the main power off/on.

 Replace wireless LAN board

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC855-02

B

Wireless LAN board error (driver initialization failure)

Wireless LAN board error (wireless LAN card: 802.11 is covered)

 Defective wireless LAN board

 Loose connection

 Turn the main power off/on.

 Replace wireless LAN board

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-01

-

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

 Data in the USB Flash etc. corrupted

 Communication error because of electromagnetic interference etc.

 Controller board defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-01

-

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

 Data in the USB Flash etc. corrupted

 Communication error because of electromagnetic interference etc.

 Controller board defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-01

-

Data encryption conversion error (HDD Key Setting Error)

A serious error occurred during an attempt to update the encryption key.

 Data in the USB Flash etc. corrupted

 Communication error because of electromagnetic interference etc.

 Controller board defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-02

A

Data encryption conversion error (NVRAM read/write error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-02

A

Data encryption conversion error (NVRAM read/write error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-02

A

Data encryption conversion error (NVRAM read/write error)

A serious error occurred after data conversion during an attempt to update the encryption key.

NVRAM defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC857-00

B

USB I/F Error

The USB interface is unusable because of a driver error.

USB driver error (There are three causes of USB error: RX error/CRC error/STALL. SC is issued only in the case of STALL.)

 Check USB connection.

 Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-30

A

Data encryption conversion error (NVRAM Before Replace error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Software error such as conversion parameters being invalid.

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC858-31

A

Data encryption conversion error (Other Error)

A serious error occurred after data conversion during an attempt to update the encryption key.

Controller board defective

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-01

B

Data encryption conversion HDD conversion error (HDD check error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

 HDD conversion was selected in the Encryption key update function but the machine was turned on with the HDD removed.

 Power failure occurred during encryption key update.

 HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after restart instructs the user to format the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after restart instructs the user to format the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-02

B

Data encryption conversion HDD conversion error (Power failure during conversion)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

Details:

NVRAM/HDD conversion is incomplete.

Power failure occurred during encryption key update.

None

The display after restart instructs the user to format the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

 Check HDD connection.

 Format the HDD.

 If there is a problem with the HDD, it has to be replaced.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

 Check HDD connection.

 Format the HDD.

 If there is a problem with the HDD, it has to be replaced.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC859-10

B

Data encryption conversion HDD conversion error (Data read/write command error)

HDD was not converted correctly during an attempt to update the encryption key.

Only an error screen is displayed and no SC is issued during conversion. This SC is issued after machine restart.

Details:

Abnormal DMAC return value has been received two or more times (DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to HDD errors or cable noises.

 Check HDD connection.

 Format the HDD.

 If there is a problem with the HDD, it has to be replaced.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

 Check HDD connection.

 Format the HDD.

 If there is a problem with the HDD, it has to be replaced.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC860-00

B

HDD startup error at main power on (HDD error)

 The HDD is connected but the driver detected the following errors.

 SS_NOT_READY:/* (-2)HDD does not become READY*/

 SS_BAD_LABEL:/* (-4)Wrong partition type*/

 SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/

 SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/

 SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/

 SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/

 SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/

 SS_KERNEL_ERROR:/* (-10)Internal kernel error*/

 SS_SIZE_ERROR:/* (-11)Drive size too small*/

 SS_NO_PARTITION:/* (-12)The specified partition does not exist*/

 SS_NO_FILE:/* (-13)Device file does not exist*/

 Attempted to acquire HDD status through the driver but there has been no response for 30 seconds or more.

 Unformatted HDD

 Label data corrupted

 HDD defective

Format the HDD through SP mode.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-01

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-02

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "a".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-03

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "b".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-04

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "c".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-05

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "d".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-06

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "e".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-07

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "f".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-08

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "g".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-09

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "h".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-10

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "i".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-11

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "j".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-12

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "k".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-13

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "l".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-14

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "m".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-15

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "n".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-16

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "o".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-17

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "p".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-18

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "q".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-19

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "r.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-20

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "r.)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-21

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "t)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-22

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "u".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC863-23

D

HDD data read failure

The data written to the HDD cannot be read normally.

Bad sectors were generated during operation. (An error occurred in partition "y".)

Guide for when to replace the HDD

1. When SC863 has occurred ten times or more

 The interval is short.

 Repeatedly occurs in the same situation (At power-on, etc.).

 Startup takes a long time when the main power is turned on.

2. It takes a long time after main power on for the operation panel to become ready.

HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-01

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation.

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-02

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "a".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-03

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "b".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-04

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "c".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-06

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "e".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-06

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "e".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-06

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "e".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-07

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "f".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-07

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "f".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-07

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "f".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-05

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "d".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-08

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "g".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-09

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "h".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-10

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "i".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-12

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "k".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-12

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "k".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-12

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "k".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-13

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "l".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-13

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "l".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-13

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "l".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-11

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "j".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-14

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "m".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-15

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "n".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-16

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "o".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-18

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "q".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-18

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "q".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-18

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "q".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-19

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "r".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-19

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "r".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-19

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "r".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-17

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "p".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-20

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "s".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-21

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "t".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-22

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "u".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-00

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-00

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-00

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-01

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in an area that does not belong to a partition, such as the disklabel area.)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC864-23

D

HDD data CRC error

During HDD operation, the HDD returned a CRC error.

Bad sectors were generated during operation. (An error occurred in partition "v".)

 Format the HDD.

 Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-02

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "a".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-03

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "b".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-03

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "c".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-06

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "e".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-06

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "e".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-06

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "e".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-07

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "f".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-07

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "f".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-07

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "f".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-05

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "d".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-08

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "g".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-09

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "h".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-10

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "i".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-12

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "k".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-12

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "k".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-12

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "k".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-13

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "l".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-13

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "l".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-13

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "l".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-11

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "j".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-14

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "m".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-15

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "n".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-16

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "o".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-18

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "q".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-18

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "q".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-18

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "q".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-19

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "r".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-19

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "r".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-19

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "r".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-17

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "p".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-20

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "s".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-21

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "t".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-22

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "u".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC866-00

B

SD card authentication error

A license error of an application that is started from the SD card was detected.

Invalid program data is stored on the SD card.

Store a valid program data on the SD card.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC867-00

D

SD card removed

The SD card that starts an application was removed from the slot.

The SD card that starts an application was removed from the slot (mount point of /mnt/sd0).

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC867-00

D

SD card removed

The SD card that starts an application was removed from the slot.

The SD card that starts an application was removed from the slot (mount point of /mnt/sd0).

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC867-00

D

SD card removed

The SD card that starts an application was removed from the slot.

The SD card that starts an application was removed from the slot (mount point of /mnt/sd0).

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC865-23

D

HDD access error

During HDD operation, the HDD returned an error.

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

(An error occurred in partition "v".)

Replace the HDD.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC867-01

D

SD card removed

The SD card that starts an application was removed from the slot.

The SD card that starts an application was removed from the slot (mount point of /mnt/sd1).

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC867-02

D

SD card removed

The SD card that starts an application was removed from the slot.

The SD card that starts an application was removed from the slot (mount point of /mnt/sd2).

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC868-00

D

SD card access error

The SD controller returned an error during operation. (Error occurred at the mount point of /mnt/sd0)

 SD card defective

 SD controller defective

 Reformat the SD card (using the "SD Formatter" made by Panasonic).*

 Check the SD card insertion status.

 Replace the SD card.

 Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC868-01

D

SD card access error

The SD controller returned an error during operation. (Error occurred at the mount point of /mnt/sd1)

 SD card defective

 SD controller defective

SD card that starts an application

 Turn the main power off and check the SD card insertion status.

 If no problem is found, insert the SD card and turn the main power on.

 If an error occurs, replace the SD card.

 SD card for users

 In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*

 In case of a device access error, turn the main power off and check the SD card insertion status.

 If no problem is found, insert the SD card and turn the main power on.

 If an error occurs, use another SD card.

 If the error persists

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC868-02

D

SD card access error

The SD controller returned an error during operation. (Error occurred at the mount point of /mnt/sd1)

 SD card defective

 SD controller defective

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SD card that starts an application

 Turn the main power off and check the SD card insertion status.

 If no problem is found, insert the SD card and turn the main power on.

 If an error occurs, replace the SD card.

 SD card for users

 In case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*

 In case of a device access error, turn the main power off and check the SD card insertion status.

 If no problem is found, insert the SD card and turn the main power on.

 If an error occurs, use another SD card.

 If the error persists

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC870-00

B

Address Book data error (Anytime: Address Book Error.)

SC870-01

B

Address Book data error (On startup: Media required for storing the Address Book is missing.)

SC870-02

B

Address Book data error (On startup: encryption is configured but the module required for encryption (DESS) is missing.)

SC870-03

B

Address Book data error (Initialization: Failed to generate a file to store internal Address Book.)

SC870-04

B

Address Book data error (Initialization: Failed to generate a file to store delivery sender.)

SC870-05

B

Address Book data error (Initialization: Failed to generate a file to store delivery destination.)

SC870-06

B

Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC870-07

B

Address Book data error (Initialization: Failed to initialize entries required for machine operation.)

SC870-08

B

Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)

SC870-09

B

Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)

SC870-10

B

Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)

SC870-11

B

Address Book data error(On startup: Inconsistency in Address Book entry number.)

SC870-20

B

Address Book data error (File I/O: Failed to initialize file.)

SC870-21

B

Address Book data error (File I/O: Failed to generate file.)

SC870-22

B

Address Book data error (File I/O: Failed to open file.)

SC870-23

B

Address Book data error (File I/O: Failed to write to file.)

SC870-24

B

Address Book data error (File I/O: Failed to read file.)

SC870-25

B

Address Book data error (File I/O: Failed to check file size.)

SC870-26

B

Address Book data error (File I/O: Failed to delete data.)

SC870-27

B

Address Book data error (File I/O: Failed to add data.)

SC870-30

B

Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)

SC870-31

B

Address Book data error (Search:Failed to obtain data from cache during LDAP search.)

SC870-32

B

Address Book data error (Search:Failed to obtain data from cache while searching the WS-Scanner Address Book.)

SC870-41

B

Address Book data error (Cache: failed to obtain data from cache.)

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC870-50

B

Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)

SC870-51

B

Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)

SC870-52

B

Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)

SC870-53

B

Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)

SC870-54

B

Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)

SC870-55

B

Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)

SC870-56

B

Address Book data error (Encryption settings: Failed to erase the file that records the encryption key during an attempt to change the encryption setting.)

SC870-57

B

Address Book data error (Encryption settings: Failed to move a file during an attempt to change the encryption setting.)

SC870-58

B

Address Book data error (Encryption settings: Failed to delete a directory during an attempt to change the encryption setting.)

SC870-59

B

Address Book data error (Encryption settings: Detected a resource shortage during an attempt to change the encryption setting.)

SC870-60

B

Address Book data error (Unable to obtain the on/off setting for administrator authentication (06A and later).)

When an error related to the Address Book is detected during startup or operation.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

 Software bug

 Inconsistency of Address Book source location (machine/delivery server/LDAP server)

 Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book)

 Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration.

 Address Book data corruption was detected.

 Check the HDD connection.

 Initialize all UCS settings and address/authentication information (SP5-846-046).

 Initialize the Address Book partition (SP5-832-006).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC872-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

 HDD defective

 Power was turned of while the machine used the HDD.

 Format the HDD (SP5-832-007).

 Replace the HDD.

When you do the above, the following information will be initialized.

 Partly received partial mail messages.

 Already-read statuses of POP3-received messages (All messages on the mail server are handled as new messages).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC873-00

B

HDD mail reception error

An error was detected on the HDD immediately after the machine was turned on.

 HDD defective

 Power was turned of while the machine used the HDD.

 Format the HDD (SP5-832-007).

 Replace the HDD.

When you do the above, the following information will be initialized.

 Default sender name/password (SMB/FTP/NCP)

 Administrator mail address

 Scanner delivery history

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC875-01

D

Delete all error (HDD erasure) (hddchack –i error)

SC875-02

D

Delete all error (HDD erasure) (Data deletion failure)

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format HDD)

 HDD logical formatting failed.

 The modules failed to erase data.

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-01

D

Log Data Error 1

An error was detected in the handling of the log data at power on or during machine operation.

Damaged log data file

Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-03

D

Log Data Error 3

An error was detected in the handling of the log data at power on or during machine operation.

Inconsistency of encryption key between NV-RAM and HDD.

 Disable the log encryption setting.

 Initialize LCS memory (SP5801-019).

 Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-03

D

Log Data Error 3

An error was detected in the handling of the log data at power on or during machine operation.

Inconsistency of encryption key between NV-RAM and HDD.

 Disable the log encryption setting.

 Initialize LCS memory (SP5801-019).

 Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-03

D

Log Data Error 3

An error was detected in the handling of the log data at power on or during machine operation.

Inconsistency of encryption key between NV-RAM and HDD.

 Disable the log encryption setting.

 Initialize LCS memory (SP5801-019).

 Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-04

D

Log Data Error 4

An error was detected in the handling of the log data at power on or during machine operation.

 Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption)

 Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)

Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-04

D

Log Data Error 4

An error was detected in the handling of the log data at power on or during machine operation.

 Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption)

 Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)

Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-04

D

Log Data Error 4

An error was detected in the handling of the log data at power on or during machine operation.

 Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption)

 Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)

Initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-02

D

Log Data Error 2

An error was detected in the handling of the log data at power on or during machine operation.

Log encryption is enabled but encryption module is not installed.

 Replace or set again the encryption module.

 Disable the log encryption setting.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-05

D

Log Data Error 5

An error was detected in the handling of the log data at power on or during machine operation.

 Only the NV-RAM has been replaced with one previously used in another machine.

 Only the HDD has been replaced with one previously used in another machine.

 Attach the original NV-RAM.

 Attach the original HDD.

 With the configuration that caused the SC, initialize the HDD (SP5-832-004).

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC876-99

D

Log Data Error 99

An error was detected in the handling of the log data at power on or during machine operation.

Other causes

-

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC877-00

B

Data Overwrite Security card error

The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it cannot be done.

 Data Overwrite Security option SD card is broken.

 Data Overwrite Security option SD card has been removed.

 If the SD card is broken, prepare a new Data Overwrite Security option SD card and replace the NVRAM.

 If the SD card has been removed, turn the main power off and reinstall a working Data Overwrite Security option SD card.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC878-00

D

TPM electronic authentication error

The machine failed TPM electronic authentication.

System hash registered in the TPM did not match the data on the USB flash.

 System module was updated in an unauthorized manner.

 USB flash is not working correctly.

Replace the board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC878-01

D

USB Flash error

USB Flash file system error

USB Flash file system has been destroyed.

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC878-02

D

TPM error

Error occurred in the TPM or TPM driver.

TPM defective

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC878-03

D

TCSD error

Error occurred in TPM software stack.

 Unable to start TPM

 Necessary files missing from the TPM.

Replace the controller board.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC880-00

D

MLB error

Reply to MLB access was not returned within a specified time.

MLB defective

 Replace the MLB.

 Remove the MLB.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC881-01

D

Authentication area error

 Software error detected.

 This error may occur even if IC card option (ERIE/AYU/Greenland etc.) is not installed.

 This is caused by accumulation of abnormal authentication information in the software. (User operation will not directly cause it.)

 Occurs when authentication is done.

Example: When a job is sent to the printer/when logged on from the operation panel/when logged on from a Web browser

Turn the main power off/on.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC882-01

D

Cheetah Operation Panel error (Cheetah Operation Panel Software Invalid error)

Occurs when the validity of the operation unit is not observed.

 Memory corruption of the operation panel software.

 Invalid applications are listed in the operation panel.

 Format the Operation panel through SP mode

 Updating the firmware

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC899-00

D

Software performance error (signal reception end)

-

Occurs when an internal program behaves abnormally.

In case of a hardware defect

 Replace the hardware. In case of a software error

 Turn the main power off/on.

 Try updating the firmware.