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Pattern | Display | How to reset | SC call or SC alarm in customer support system |
D | The SC is displayed on the operation panel, and the machine cannot be used (machine-error SC). | Switch user reset power key or main power switch OFF to ON. | Occurrence & alarm count
Alarm count and alarm only if recurrence |
When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event is reported by the customer support system, even in the event of an ordinary SC, reboot is not performed. During automatic reboot, a confirmation screen is displayed after the reboot.
When automatic reboot occurs twice continuously, an SC is displayed without rebooting, and logging count is performed. Also, when an SMC print is output, an * mark is added alongside the SC number for clarity.
Automatic reboot can be enabled or disabled with SP5-875-001 (SC automatic reboot setting) (default value: ON).
SC logging
When an SC is generated, the "total count value when the SC is generated" and the "SC code" are logged. However, if the total count value during the SC is the same as last time, logging is not performed.
Logged data can be checked by outputting an administrative report (SMC print). The SC history is logged up to the last 10 entries, and if there are more than 10 entries, data are progressively deleted starting from the oldest.
SC automatic reboot
When an ordinary SC (pattern D) is generated, automatically reboot is performed. Automatic reboot or reboot by user operation can be set by SP5-875-001 (SC automatic reboot setting out) (default value: 0 "Automatic reboot").
However, when a NRS report is performed, a reboot is not performed even in the case of the corresponding SC.
Self-Diagnostic Mode
When an automatic reboot is performed, a confirmation screen is displayed after reboot. The confirmation screen can be cancelled by pressing the [OK] key (display is not cancelled only when the main power switch is switched OFF to ON).
Screen display during reboot
Status display on the current screen
Post-processing ...... Post-processing during printing, etc.
Automatic reboot .... After operation end Post-processing
Until automatic reboot
Reset key (Reboot key) Key to perform reboot
# Cancel key is not displayed.
Turn on spanner LED (same as when an SC is generated).
Operation during SC reboot
Timing of SC reboot
When NRS is enabled, and when a NRS alarm*1 is not generated, the corresponding SC is the object of an automatic reboot.
Troubleshooting
Troubleshooting
Troubleshooting
*1 NRS alarm: Issued when an ordinary SC (type D) is generated twice while the total counter counts 10 times.
Time to automatic reboot
Reboot is performed 30 seconds after an engine reboot is possible, after the end of post-processing during printing, etc.
At that time, a reboot is performed even if the MFP is operating. The engine does not start process control when a reboot is possible.
Automatic reboot
See the flowchart below.
Self-Diagnostic Mode
