SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC667-40 | D | Macaron1 Mode Setting Error |
The machine detects the Macaron1 mode error when starting up, or recovery from energy saver mode. | ||
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
| ||
|
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC667-41 | D | Macaron2 Mode Setting Error |
The machine detects the Macaron2 mode error when starting up, or recovery from energy saver mode. | ||
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
| ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC668-01 | D | Vodka1 Version Setting Error |
The machine detects the version settings error in Vodka1 when starting up, or recovery from energy saver mode. | ||
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
| ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC668-02 | D | Vodka2 Version Setting Error |
The machine detects the version settings error in Vodka2 when starting up, or recovery from energy saver mode. | ||
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
| ||
|
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC668-03 | D | Vodka1,2 Version Setting Error |
The machine detects the version settings error in both Vodka 1 and Vodka2 when starting up, or recovery from energy saver mode. | ||
The following board defects (Parts implementation defect, solder scrap, implemented parts defect, etc.);
| ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC669-** | EEPROM Communication Error | |
SC669-01 | D | EEPROM OPEN: ID error |
SC669-02 | D | EEPROM OPEN: Channel error |
SC669-03 | D | EEPROM OPEN: Device error |
SC669-04 | D | EEPROM OPEN: Communication abort error |
SC669-05 | D | EEPROM OPEN: Communication timeout error |
SC669-06 | D | EEPROM OPEN: Operation stopped error |
SC669-07 | D | EEPROM OPEN: Buffer full |
SC669-08 | D | EEPROM OPEN: No error code |
SC669-09 | D | EEPROM CLOSE: ID error |
SC669-10 | D | EEPROM CLOSE: No error code |
SC669-11 | D | EEPROM Data write: ID error |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC669-12 | D | EEPROM Data write: Channel error |
SC669-13 | D | EEPROM Data write: Device error |
SC669-14 | D | EEPROM Data write: Communication abort error |
SC669-15 | D | EEPROM Data write: Communication timeout error |
SC669-16 | D | EEPROM Data write: Operation stopped error |
SC669-17 | D | EEPROM Data write: Buffer full |
SC669-18 | D | EEPROM Data write: No error code |
SC669-19 | D | EEPROM Data read: ID error |
SC669-20 | D | EEPROM Data read: Channel error |
SC669-21 | D | EEPROM Data read: Device error |
SC669-22 | D | EEPROM Data read: Communication abort error |
SC669-23 | D | EEPROM Data read: Communication timeout error |
SC669-24 | D | EEPROM Data read: Operation stopped error |
SC669-25 | D | EEPROM Data read: Buffer full |
SC669-26 | D | EEPROM Data read: No error code |
SC669-36 | D | Verification error |
SC669-37 | D | Error Detection |
The TD sensor cannot be recovered after retrying N*1 times for EEPROM communication error. (*1 SC669-01 to 26: 3, SC669-36: 2, SC669-37: 1) | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
|
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
681-** | D | Toner bottle: ID Chip Communication error |
When error notification was received during communication with the tag and operation is not resumed after N*1 retries. *1 See the detailed table below. | ||
| ||
Turn the main power off, and then do the following.
|
No. | Detail | Causes | Retry |
01 - 04 | Invalid device ID | Noise, Incorrect connection, Malfunction | 3 |
06 - 09 | Channel error | Noise, Incorrect connection, Malfunction | 3 |
11 - 14 | Device Error | Noise, Incorrect connection | 3 |
16 - 19 | Communication error (interrupted) | Noise, Incorrect connection | 3 |
21 - 24 | Communication timeout | Noise, Incorrect connection, Malfunction | 3 |
26 - 29 | Device stops (logically) | Noise, Incorrect connection, Malfunction | 3 |
31 - 34 | Full of buffer (request) | Noise, Incorrect connection, Malfunction | 3 |
36 - 39 | Verification error | Noise, Incorrect connection | 2 |
1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y
Troubleshooting
No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC682-** | D | TD sensor communication error |
TD sensor cannot be recovered after retrying N*1 times for an ID chip communication error. *1 See the detailed table below. | ||
| ||
Turn the main power off, and then do the following.
1 or 6, then do the above steps for K 2 or 7, then do the above steps for M 3 or 8, then do the above steps for C 4 or 9, then do the above steps for Y |
No. | Description | Cause | Retry |
01 - 04 | Invalid device ID | Noise, Incorrect connection, Malfunction | 3 |
06 - 09 | Channel error | Noise, Incorrect connection, Malfunction | 3 |
11 - 14 | Device Error | Noise, Incorrect connection | 3 |
16 - 19 | Communication error (interrupted) | Noise, Incorrect connection | 3 |
21 - 24 | Communication timeout | Noise, Incorrect connection, Malfunction | 3 |
26 - 29 | Device stops (logically) | Noise, Incorrect connection, Malfunction | 3 |
31 - 34 | Full of buffer (request) | Noise, Incorrect connection, Malfunction | 3 |
36 - 39 | Verification error | Noise, Incorrect connection | 2 |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC687-00 | D | PER Not Received Error |
Unable to receive the PER command from the controller. | ||
Communication error | ||
Replace the BCU. |
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC632-00 | D | Counter device error 1 |
After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. | ||
Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC633-00 | D | Counter device error 2 |
After communication was established, the controller received the brake signal from the accounting device. | ||
Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged. | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC634-00 | D | Counter device error 3 |
A backup RAM error was returned by the counter device. | ||
Counter device control board or the backup battery of counter device defective | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC635-00 | D | Counter device error 4 |
A backup battery error was returned by the counter device. | ||
Counter device control board or the backup battery of counter device defective | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC636-01 | D | IC Card Error (Expanded authentication module error) |
Issued when expanded authentication management is set to "ON" but either of the following occur.
| ||
| ||
|
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC636-02 | D | IC Card Error (Version error) |
The version of the expanded authentication module is not correct. | ||
Incorrect module version | ||
Install the correct file of the expanded authentication module. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC637-01 | D | Tracking Information Notification Error (Tracking application error) |
Tracking information was lost. | ||
| ||
Turn the main power off/on. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC637-02 | D | Tracking Information Notification Error (Management server error) |
Tracking information was lost. | ||
Communication with tracking management server failed.
| ||
Turn the main power off/on. |
SC No. | Type | Details (Symptom, Possible Cause, Troubleshooting Procedures) |
SC641-00 | D | Communication error between BCU and Controller board. |
Controller board does not respond after BCU tries to communicate three times. | ||
| ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC650-01 | C | Remote Service Modem Communication Error (Dialup authentication failure) |
| ||
Dialup authentication failure | ||
Check the following SPs.
|
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC650-04 | C | Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration) |
| ||
Dialup failing because of incorrect modem configuration | ||
Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC650-05 | C | Remote Service Modem Communication Error (insufficient current or connection error) |
| ||
Insufficient current or connection error | ||
The line is not supported and nothing can be done. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC650-13 | C | Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) |
| ||
RC Gate Type M was installed but modem is not present (detected during operation) | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC650-14 | C | Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) |
| ||
RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC651-01 | C | Illegal Remote Service Dial-up (Chat program parameter error) |
An unexpected error occurred when RC Gate Type M dialed up the NRS Center. | ||
Software bug | ||
Logging only. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
|
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC651-02 | C | Illegal Remote Service Dial-up (Chat program execution error) |
An unexpected error occurred when RC Gate dialed up the NRS Center. | ||
Software bug | ||
Logging only. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC652-00 | A | Remote service ID2 mismatching |
There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM. | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC653-00 | A | Incorrect remote service ID2 |
ID2 stored in the NVRAM has either of the following problems.
| ||
Replace the NVRAM. | ||
Clear the RC Gate install status, write the common certificate, and then begin installation again. |
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC670-01 | D | Engine start up error when the machine boots up |
| ||
Engine board does not start up. | ||
Refer to page 6-227 "When SC670 (Engine start up error) is displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC670-02 | D | Engine start up error when the machine is in operation |
| ||
Engine board reset unexpectedly. | ||
Refer to page 6-227 "When SC670 (Engine start up error) is displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC670-03 | D | IPU start up error when the machine boots up |
VDET_EPCI signal was not asserted when the machine was turned on. | ||
| ||
Refer to page 6-227 "When SC670 (Engine start up error) is displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC670-04 | D | Communication error between the engine and controller |
Communication could not linked up. | ||
| ||
Refer to page 6-227 "When SC670 (Engine start up error) is displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC672-10 | D | Controller start up error |
After the machine was powered on, communication between the controller and the operation panel was not established. | ||
| ||
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC672-11 | D | Controller start up error |
After the machine was powered on, communication between the controller and the operation panel was not established, or communication with controller was interrupted after a normal startup. | ||
| ||
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed". |
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC672-12 | D | Controller start up error |
Communication with controller was interrupted after a normal startup. | ||
| ||
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC672-13 | D | Controller start up error |
The operation panel detects that the controller is down due to other reason shown in SC672-10, SC672-11, and SC672-12. | ||
| ||
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed". |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC672-99 | D | Controller start up error |
The operation panel software ended abnormally. | ||
| ||
Refer to page 6-229 "When SC672 (Controller start up error) Is Displayed". |
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC673-10 | D | Operation panel Flair communication error (Smart Operation Panel) |
This SC is issued only for the machine that has the Smart Operation Panel installed.
| ||
The CATS module (controller) did not see the response to notification of monitoring service module (operation panel). | ||
|
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC700 | SPDF DF3100 (D3B0) Error | |
SC700-01 | D | ADF bottom plate lift motor error |
SC700-02 | D | ADF pick-up roller lift motor |
SC700-04 | D | ADF feed motor error |
SC700-05 | D | ADF entrance motor error |
SC700-06 | D | ADF transport motor error |
SC700-07 | D | ADF scanning motor error |
SC700-09 | D | ADF exit motor error |
-01 | ||
Even if the base plate motor is rotated in the base plate ascent | ||
direction, the base plate paper feed correct position sensor does | ||
not detect. | ||
Even if the base plate motor is rotated in the base plate descent | ||
direction, the base plate home position sensor does not detect. | ||
-02 | ||
Even if the pickup arm motor is rotated, the pickup arm home | ||
position sensor does not detect. | ||
-04, 05, 06, 07, 09 | ||
When an error notification signal is detected during the motor | ||
drive period. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
-01 -02 -04, 05, 06, 07, 09 | ||
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. The target parts that need to be checked are as follows; |
Base plate paper feed correct position sensor error (output error)
Base plate home position sensor error (output error)
Base plate motor error (does not rotate)
Controller error
Pick-up home position sensor error (output error)
Pick-up motor error (does not rotate)
Controller error
Motor defective
Connector disconnected
Harness broken
Overload
-01: all motors, and Pick-up Roller HP Sensor
-02: all motors, and Bottom Plate Lift Sensor, Bottom Plate HP Sensor
-03, 04, 05, 06, 07, 09: all parts in ADF.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC701 | ARDF DF3090 (D779) Error | |
SC701-03 | D | Paper Feed Motor Driver Error |
Detection of error signal from motor driver | ||
SC701-08 | D | Paper Exit Motor Driver Error |
Detection of error signal from motor driver. | ||
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
Encoder disconnection
Encoder connector dropout
Encoder defective
Overload
Motor deterioration
The target parts that need to be checked are all motors, all solenoids, all clutches, and all sensors.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC702 | ARDF DF3090 (D779) Error | |
SC702-01 | D | Protection Device Intercept Error |
When original source 5V power supply is ON, protection device intercept of 24V power supply system is detected. | ||
Any of feed motor, transport motor, reverse solenoid, paper feed solenoid, paper feed clutch and FAN motor defective, a harness short-circuit occurs, and the protection device of the 24V power supply system intercepts. | ||
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
The target parts that need to be checked are all motors, all solenoids, and all clutches.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC702-02 | D | Protection Device Intercept Error 2 |
When original source 5V power supply is ON, protection device intercept of 24V OUT power supply system is detected. | ||
Solenoid defective or harness short-circuit occurs in 24VOUT power supply system. | ||
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
The target parts that need to be checked are all motors, all solenoids, and all clutches.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the specific part runs (OUTPUT Check), has no overloads, and is properly driven. Replace the part if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC702-03 | D | Protection Device Intercept Error 3 |
When original source 5V power supply is ON, protection device intercept of 5VE power supply system is detected. | ||
Sensor defective or a harness short-circuit occur in 5VE power supply system. | ||
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
Check if the connector for Original Set Sensor is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for Original Set Sensor. Replace the harness if it is disconnected, or damaged.
Check if the Original Set Sensor turns OFF/ON (INPUT Check). Replace the part if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC702 | ARDF/SPDF Error | |
SC702-04 | D | Protection Device Intercept Error 4 |
Motor defective in any of the pickup motor, completion stamp, base plate motor or FAN motor, or a harness short-circuit occurs, and the protection device of the non-interlocking power supply system intercepts. | ||
Motor defective or a harness short-circuit occurs in the non-interlocking power supply system. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
The target parts that need to be checked are the Pick-up Roller Lift Motor, Stamp Solenoid, Feed Motor, and Cooling Fan Motor.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC702-05 | D | Protection Device Intercept Error 5 |
Motor defective in the paper feed motor, pullout motor, intermediate motor, scanner motor or paper exit motor, or a harness short-circuit occurs, and the protection device of the interlocking power supply system intercepts. | ||
Motor defective or a harness short-circuit occurs in the interlocking power supply system. | ||
Check if the SC occurs by turning the main power OFF then ON, opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
The target parts that need to be checked are the Feed Motor, Pick-up Roller Lift Motor, Relay Motor, Transport Motor, and Exit Motor.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC721 | Booklet Finisher SR3220 (D3B9) Error | |
SC721-03 | B | Protection Device Intercept Error 1 |
Fuse blowout is detected | ||
SC721-06 | C | See the descriptions next table below. |
SC721-10 | B | Transport Motor 1 Error |
Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). | ||
SC721-11 | B | Transport Motor 2 Error |
Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). | ||
SC721-17 | B | Paper Eject Motor 2 Error |
Motor driver detects an error state (DC motor control error) (1st time is jam notification, 2nd time is SC notification). | ||
SC721-24 | B | Paper Exit Guide Plate Open/Close motor Error |
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC721-25 | B | Punch Drive Motor Error |
SC721-27 | B | Punch Movement Motor Error |
SC721-28 | B | Punch Horizontal Registration Detection Error |
SC721-30 | B | Jogger Motor 1 Error |
SC721-33 | B | Positioning Roller Motor Error |
SC721-41 | B | Release Motor Error |
SC721-42 | B | Stapler Retreat Motor Error |
During movement to home, the home position could not be detected within a predetermined time (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
Output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC721-44 | B | Stapler Motor Error |
SC721-52 | B | Folding Plate Drive Motor Error |
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
During movement from home, retreat sensor ON could not be detected even after a predetermined pulse elapsed (1st time is jam notification, 2nd time is SC notification).
During initialization, retreat sensor ON was detected simultaneously when the home position is detected (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected even after a predetermined time elapsed (1st time is jam notification, 2nd time is SC notification).
During motor drive, the output from the encoder could not be counted for a predetermined number of times within a predetermined time (1st time is jam notification, 2nd time is SC notification).
Motor driver detects an error (short-circuit and overheating) (1st time is SC).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC721-53 | B | Rear End Fence Displacement Motor Error |
SC721-58 | B | Bundle Transport 1 Release Motor Error |
SC721-59 | B | Bundle Transport 2 Release Motor Error |
SC721-80 | B | Folding Transport Motor Error |
SC721-70 | B | Tray 1 Lift Motor Error |
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Motor driver detects an error (short-circuit or overheating) (1st time is SC)
Motor driver detects an error (short-circuit or overheating) (1st time is SC).
During descent, the paper surface sensor still detects paper even after a predetermined time elapses (1st time is jam notification, 2nd time is SC notification).
During ascent, the paper surface sensor could not detect the paper surface even after a predetermined time elapses (1st time is jam notification, 2nd time is SC notification).
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC721-71 | B | Shift Motor 1 Error |
SC721-81 | B | Paper Guide Drive Motor Error |
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement to home, the home position could not be detected within a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
During movement from home, the home position was detected for longer than a predetermined pulse (1st time is jam notification, 2nd time is SC notification).
Overcurrent (-03 only)
Staple jam (-44 only)
Encoder error (-11, -11, -25, -44)
Motor defective
Connecter disconnected, or loose
Motor overload
HP sensor defective
Paper surface sensor defective (-70 only)
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC721 | Booklet Finisher SR3220 (D3B9) Error | |
SC721-06 | C | Access error to NVRAM |
Error occurs when accessing NV memory. | ||
Connection failure or malfunction of NV memory | ||
Check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. 1. Pull out and reinsert the NV memory to check if the NV memory is correctly inserted into the IC socket. If the SC cannot be recovered, replace the main board. |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC723 | Internal Finisher SR3180 (D766) Error | |
SC723-03 | B | Power Supply Error |
When original source 24V power supply is ON, protection device intercept of non-interlock power supply system is detected. | ||
A motor failure or harness short-circuit occur in the non-interlock power supply system. | ||
SC723-10 | B | Transport Motor Error |
The DCM driver error detection is started after reset, and the error signal is detected for 0.2 sec. This SC will be issued when the above phenomenon repeated 2 times. | ||
Replace the short-circuited harnesses
Replace the protection devices
Transport Motor failure
Harness short-circuit
Circuit board failure
Over current
Abnormal temperature
Replace the motor
Replace the harness
Replace the circuit board.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC723-20 | B | Junction Gate Motor Error |
When the junction gate HP sensor was not turned off for 0.1 sec. applied to the junction gate motor with the HP sensor turned on. When the junction gate HP sensor was not turned on for 0.6 sec. applied to the junction gate motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. | ||
SC723-24 | B | Exit Paper Pressure Motor Error |
When the exit paper pressure HP sensor was not turned off for 0.15 sec. applied to the exit pressure release motor with the HP sensor turned on. When paper output pressure HP sensor was not turned on for 0.7 sec. applied to the exit pressure release motor with the HP sensor turned off. This SC will be issued when the above phenomenon repeated 2 times. | ||
Junction Gate Motor failure
Connector disconnected
Over load
Junction gate HP sensor error
Check the connection
Replace the motor/sensor
Replace the harness
Exit Pressure Release Motor failure
Connector disconnected
Over load
Exit pressure release HP sensor error
Check the connection
Replace the motor/sensor
Replace the harness
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC723-44 | B | Stapler Motor Error |
When the stapler drive HP sensor was not turned off for 0.6 sec. applied to the stapler motor with the HP sensor turned on. When stapler drive HP sensor was not turned on for 9 sec. applied to the stapler motor with the HP sensor turned off. The STM driver error detection is started after reset, and the signal is detected for 0.2 sec. This SC will be issued when the above phenomenon repeated 2 times. | ||
SC723-71 | B | Shift Motor Error |
When the shift HP sensor was not turned off for 0.15 sec. applied to the shift motor with the HP sensor turned on. When shift HP sensor was not turned on for 1.1 sec. applied to the shift motor with the HP sensor turned off. The STM driver error detection is started after reset, and the error signal is detected for 0.2 sec. This SC will be issued when the above phenomenon repeated 2 times. |
Stapler Motor failure
Connector disconnected
Stapler Motor overload
Stapler HP sensor error
Harness short-circuit
Circuit board failure
Excess current
Abnormal temperature
Check the connection
Replace the motor/sensor
Replace the harness
Replace the circuit board
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
Shift Motor failure
Connector disconnected
Shift Motor overload
Shift HP sensor error
Harness short-circuit
Circuit board failure
Excess current
Abnormal temperature
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC724 | Internal Finisher SR3130 (D690) Error | |
SC724-24 | B | Paper Exit Guide Plate Open/Close Motor Error |
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
0.15 sec. after paper exit guide plate HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification). 0.15 sec. after paper exit guide plate HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification). | ||
SC724-25 | B | Punch Motor Error |
SC724-27 | B | Punch Displacement Motor Error |
SC724-28 | B | Punch Horizontal Registration Detection Motor Error |
When paper exit guide plate open/close motor is driven for
When paper exit guide plate open/close motor is driven for
When punch motor is driven for 0.05 sec. after punch HP sensor ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When punch motor is driven for 0.15 sec after punch HP sensor OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When punch displacement motor is driven for 0.166 sec. when punch displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When punch displacement motor is driven for 0.832 sec. when punch displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When horizontal registration displacement motor is driven for 0.428 sec. when horizontal registration displacement HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When horizontal registration displacement motor is driven for 1.81 sec. when horizontal registration displacement HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC724-31 | B | Jogger Front Motor Error |
SC724-32 | B | Jogger Rear Motor Error |
SC724-33 | B | Positioning Roller Motor Error |
SC724-38 | B | Paper Press Motor Error |
When front jogger motor is driven for 0.114 sec. when front jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When front jogger motor is driven for 0.6 sec. when front jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When rear jogger motor is driven for 0.114 sec. when rear jogger HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When rear jogger motor is driven for 0.6 sec. when rear jogger HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
During initialization/positioning roller descent, even when the positioning roller motor is driven for 0.357 sec. when the positioning roller HP sensor is ON, the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
During initialization, even when the positioning roller motor is driven for 0.714 sec. when the positioning roller HP sensor is OFF, the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
When the positioning roller is lifted from the press position, even when driven for 0.714 sec., the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC724-42 | B | Stapler Displacement Movable Motor Error |
SC724-70 | B | Shift Tray Ascent/Descent Motor Error |
SC724-71 | B | Shift Motor Error |
The level of shift sensor output does not change when the shift motor is driven for 1.86 sec. after the motor in turned ON. |
When the paper press HP sensor is ON and the paper press motor is driven for 0.1 sec., the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
When the paper press HP sensor is OFF and the paper press motor is driven for 0.1 sec., the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
Sifter stapler displacement HP sensor ON, even when the stapler retreat motor is driven for 0.25 sec., the HP sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
After stapler displacement HP sensor OFF, even when the stapler retreat motor is driven for 4.5 sec. the HP sensor does not switch ON (1st time is jam notification, 2nd time is SC notification).
During ascent from paper surface sensor ON, even after 2 sec. elapses, the paper surface sensor does not switch OFF (1st time is jam notification, 2nd time is SC notification).
During descent from paper surface sensor OFF, the paper surface sensor does not switch ON even after 2 sec. elapses (1st time is jam notification, 2nd time is SC notification).
During descent to the packing position, the full sensor does not switch ON even if 2 sec. elapses.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
Motor defective
Connector disconnected
Motor overload
Home position sensor error
Paper surface sensor error (*SC724-38, 70 only)
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC724 | Internal Finisher SR3130 (D690) Error | |
SC724-80 | B | Shift Motor Error |
0.567 sec. 1st time is jam notification, 2nd time is SC notification. 1.417 sec. 1st time is jam notification, 2nd time is SC notification. |
When the shift roller HP sensor is ON, the HP sensor does not switch OFF even when the shift roller motor is driven for
When the shift roller HP sensor is OFF, the HP sensor does not switch ON even when the shift roller motor is driven for
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC724-86 | B | Stapler Motor Error |
Check if the SC occurs by opening/closing covers, and input/output check. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
HP sensor does not switch OFF even when the stapler motor is driven for 0.6 sec. after the stapler HP sensor switches ON (1st time is jam notification, 2nd time is SC notification).
HP sensor does not switch ON even when the stapler motor is driven for 0.6 sec. after the stapler HP sensor switches OFF (1st time is jam notification, 2nd time is SC notification).
Motor defective
Connector disconnected
Motor overload
Home position sensor error
Staple jam (*SC724-86 only)
The target parts are the motor and related HP sensor that SC occurred.
Check if the connector of the target part is connected securely. Reconnect the connector if it is disconnected, or loose.
Check the harness for the target part. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, sensors turn OFF/ON, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC761 | Bridge Unit BU3070 (D685) or Side Tray Type M3 (D725) Error | |
SC761-03 | B | Protection Device Intercept Error 5V |
SC761-04 | B | Protection Device Intercept Error 24V |
Fuse blowout occurs due to over current during power injection (output detected for longer than 2 seconds). | ||
Over current of bridge unit motor
Over current due to short-circuit in PCB
Replace the bridge unit or side tray
Replace the PCB of bridge unit or side tray
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC780-01 | D | Bank 1 (Upper optional paper tray) Protection Device Intercept Error |
When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. | ||
In 24V power supply system: |
Motor defective
Solenoid defective
Harness short- circuit
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
Check if all connectors in tray 1, 2, and optional upper tray are connected securely. Reconnect the connectors if they are disconnected, or loose.
Check the harness in tray 1, 2, and optional upper tray. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC781-01 | D | Bank 2 (Lower optional paper tray) Protection Device Intercept Error |
When original source of 5V power supply is ON, protection device intercept of 24V power system is detected. | ||
In 24V power supply system: |
Motor defective
Solenoid defective
Harness short- circuit
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
Remove the jammed paper or slip of paper from the tray, and check if the SC occurs by turning the main power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. |
Check if all connectors in tray 1, 2, and optional upper/lower trays are connected securely. Reconnect the connectors if they are disconnected, or loose.
Check the harness in tray 1, 2, and optional upper/lower trays. Replace the harness if it is disconnected, or damaged.
Check if the motor runs, has no overloads, and is properly driven. Replace the parts if there are any defects.
Check if there are any signs of a short circuit. Replace the parts if there are any defects.
Troubleshooting
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC791-00 | D | No bridge unit when finisher is present |
When power supply is switched on or paper is fed, finisher set is detected but bridge unit set is not detected. (during internal finisher connection, not detected) | ||
Bridge unit not attached
Bridge unit defective
Reset the bridge unit
Turn the main power OFF/ON.
SC No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC792-00 | B | No finisher, bridge unit provided |
When power supply is switched on, it is recognized there is no finisher, and a bridge unit is fitted. | ||
Connect finisher or disconnect bridge unit, and turn the main power OFF/ON. |
Finisher connector set incorrectly
In a machine which has a bridge unit connected, a finisher is not fitted
Finisher defective
Troubleshooting
No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC816-** | [0x0000] | Energy save I/O subsystem error |
SC816-01 | D | Subsystem error |
SC816-02 | D | Sysarch (LPUX_GET_PORT_INFO) error |
SC816-03 | D | Transition to STR was denied. |
SC816-04 | D | Interrupt in kernel communication driver |
SC816-05, 06 | D | Preparation for transition to STR failed. |
SC816-07 | D | Sysarch (LPUX_GET_PORT_INFO) error |
SC816-08 | D | Sysarch (LPUX_ENGINE_TIMERCTRL) error |
SC816-09 | D | Sysarch (LPUX_RETURN_FACTOR_STR) error |
SC816-10 to 12 | D | Sysarch (LPUX_GET_PORT_INFO) error |
SC816-13 | D | open() error |
SC816-14 | D | Memory address error |
SC816-15 to 18 | D | open() error |
SC816-19 | D | Double open() error |
SC816-20 | D | open() error |
SC816-22 | D | Parameter error |
SC816-23, 24 | D | read() error |
SC816-25 | D | write () error |
No. | Type | Error Name/Error Condition/Major Cause/Solution |
SC816-26 to 28 | D | write() communication retry error |
SC816-29, 30 | D | read() communication retry error |
SC816-35 | D | read() error |
SC816-36 to 96, 99 | D | Subsystem error |
Energy save I/O subsystem detected some abnormality. | ||
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Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
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