R EVI SIO N HIS TORY

Page

Date

Added/ Updated/ New

None

REVISION HISTORY

Page

Date

Added/ Updated/ New

3  4

11/15/2012

Added step 6 to Installation for Fax Option (D629)

Code

Meaning

Suggested Cause/Action

0-00

DIS/NSF not detected within 40 s of Start being pressed

• Check the line connection.

• The machine at the other end may be incompatible.

• Replace the FCU.

• Check for DIS/NSF with an oscilloscope.

• If the rx signal is weak, there may be a bad line.

0-01

DCN received unexpectedly

• The other party is out of paper or has a jammed printer.

• The other party pressed Stop during communication.

0-03

Incompatible modem at the other end

The other terminal is incompatible.

Code

Meaning

Suggested Cause/Action

0-04

CFR or FTT not received after modem training

• Check the line connection.

• Try changing the tx level and/or cable equalizer settings.

• Replace the FCU.

• The other terminal may be faulty; try sending to another machine.

• If the rx signal is weak or defective, there may be a bad line.

Cross reference

Tx level - NCU Parameter 01 (PSTN) Cable equalizer - G3 Switch 07 (PSTN)

Dedicated Tx parameters in Service Program Mode

0-05

Modem training fails even G3 shifts down to 2400 bps.

• Check the line connection.

• Try adjusting the tx level and/or cable equalizer.

• Replace the FCU.

• Check for line problems.

Cross reference

See error code 0-04.

0-06

The other terminal did not reply to DCS

• Check the line connection.

• Try adjusting the tx level and/or cable equalizer settings.

• Replace the FCU.

• The other end may be defective or incompatible; try sending to another machine.

• Check for line problems.

Cross reference

See error code 0-04.

Code

Meaning

Suggested Cause/Action

0-07

No post-message response from the other end after a page was sent

• Check the line connection.

• Replace the FCU.

• The other end may have jammed or run out of paper.

• The other end user may have disconnected the call.

• Check for a bad line.

• The other end may be defective; try sending to another machine.

0-08

The other end sent RTN or PIN after receiving a page, because there were too many errors

• Check the line connection.

• Replace the FCU.

• The other end may have jammed, or run out of paper or memory space.

• Try adjusting the tx level and/or cable equalizer settings.

• The other end may have a defective modem/FCU; try sending to another machine.

• Check for line problems and noise.

• Tx level - NCU Parameter 01 (PSTN)

• Cable equalizer - G3 Switch 07 (PSTN)

• Dedicated Tx parameters in Service Program Mode

Cross reference

0-14

Non-standard post message response code received

• Incompatible or defective remote terminal; try sending to another machine.

• Noisy line: resend.

• Try adjusting the tx level and/or cable equalizer settings.

• Replace the FCU.

Cross reference

See error code 0-08.

Code

Meaning

Suggested Cause/Action

0-15

The other terminal is not capable of specific functions.

The other terminal is not capable of accepting the following functions, or the other terminal’s memory is full.

• Confidential rx

• Transfer function

• SEP/SUB/PWD/SID

0-16

CFR or FTT not detected after modem training in confidential or transfer mode

• Check the line connection.

• Replace the FCU.

• Try adjusting the tx level and/or cable equalizer settings.

• The other end may have disconnected, or it may be defective; try calling another machine.

• If the rx signal level is too low, there may be a line problem.

Cross reference

See error code 0-08.

0-17

Communication was interrupted by pressing the Stop key

If the Stop key was not pressed and this error keeps occurring, replace the operation panel or the operation panel drive board.

0-20

Facsimile data not received within 6 s of retraining

• Check the line connection.

• Replace the FCU.

• Check for line problems.

• Try calling another fax machine.

• Try adjusting the reconstruction time for the first line and/or rx cable equalizer setting.

Cross reference

Reconstruction time - G3 Switch 0A, bit 6 Rx cable equalizer - G3 Switch 07 (PSTN)

Code

Meaning

Suggested Cause/Action

0-21

EOL signal (end-of-line) from the other end not received within 5 s of the previous EOL signal

• Check the connections between the FCU and line.

• Check for line noise or other line problems.

• Replace the FCU.

• The remote machine may be defective or may have disconnected.

Cross reference

Maximum interval between EOLs and between ECM frames - G3 Bit Switch 0A, bit 4

0-22

The signal from the other end was interrupted for more than the acceptable modem carrier drop time (default: 200 ms)

• Check the line connection.

• Replace the FCU.

• Defective remote terminal.

• Check for line noise or other line problems.

• Try adjusting the acceptable modem carrier drop time.

Cross reference

Acceptable modem carrier drop time - G3 Switch 0A, bits 0 and 1

0-23

Too many errors during reception

• Check the line connection.

• Replace the FCU.

• Defective remote terminal

• Check for line noise or other line problems.

• Try asking the other end to adjust their tx level.

• Try adjusting the rx cable equalizer setting and/or rx error criteria.

Cross reference

Rx cable equalizer - G3 Switch 07 (PSTN) Rx error criteria - Communication Switch 02, bits 0 and 1

0-29

Data block format failure in ECM reception

• Check for line noise or other line problems.

• Check the FCU - NCU connectors.

• Replace the NCU or FCU.

Code

Meaning

Suggested Cause/Action

0-30

The other terminal did not reply to NSS(A) in AI short protocol mode

• Check the line connection.

• Try adjusting the tx level and/or cable equalizer settings.

• The other terminal may not be compatible.

Cross reference

Dedicated tx parameters - Section 4

0-32

The other terminal sent a DCS, which contained functions that the receiving machine cannot handle.

• Check the protocol dump list.

• Ask the other party to contact the manufacturer.

0-33

The data reception (not ECM) is not completed within 10 minutes.

• Check the line connection.

• The other terminal may have a defective modem/FCU.

0-52

Polarity changed during communication

• Check the line connection. Retry communication.

0-55

FCU does not detect the SG3.

• FCU firmware or board defective.

• SG3 firmware or board defective.

0-56

The stored message data exceeds the capacity of the mailbox in the SG3.

SG3 firmware or board defective.

0-70

The communication mode specified in CM/JM was not available

(V.8 calling and called terminal)

• The other terminal did not have a compatible communication mode (e.g., the other terminal was a V.34 data modem and not a fax modem.)

• A polling tx file was not ready at the other terminal when polling rx was initiated from the calling terminal.

0-74

The calling terminal fell back to T.30 mode, because it could not detect ANSam after sending CI.

• The calling terminal could not detect ANSam due to noise, etc.

• ANSam was too short to detect.

• Check the line connection and condition.

• Try making a call to another V.8/V.34 fax.

Code

Meaning

Suggested Cause/Action

0-75

The called terminal fell back to

T.30 mode, because it could not detect a CM in response to ANSam (ANSam timeout).

• The terminal could not detect ANSam.

• Check the line connection and condition.

• Try receiving a call from another V.8/V.34 fax.

0-76

The calling terminal fell back to T.30 mode, because it could not detect a JM in response to CM

(CM timeout).

• The called terminal could not detect a CM due to noise, etc.

• Check the line connection and condition.

• Try making a call to another V.8/V.34 fax.

0-77

The called terminal fell back to

T.30 mode, because it could not detect a CJ in response to JM

(JM timeout).

• The calling terminal could not detect a JM due to noise, etc.

• A network that has narrow bandwidth cannot pass JM to the other end.

• Check the line connection and condition.

• Try receiving a call from another V.8/V.34 fax.

0-79

The called terminal detected CI while waiting for a V.21 signal.

• Check for line noise or other line problems.

• If this error occurs, the called terminal falls back to T.30 mode.

0-80

The line was disconnected due to a timeout in V.34 phase 2 – line probing.

• The guard timer expired while starting these phases. Serious noise, narrow bandwidth, or low signal level can cause these errors.

• Try making a call at a later time.

• Try using V.17 or a slower modem using dedicated tx parameters.

• Try increasing the tx level.

• Try adjusting the tx cable equalizer setting.

If these errors happen at the transmitting terminal:

0-81

The line was disconnected due to a timeout in V.34 phase 3 – equalizer training.

0-82

The line was disconnected due to a timeout in the V.34 phase 4 – control channel start-up.

Code

Meaning

Suggested Cause/Action

0-83

The line was disconnected due to a timeout in the V.34 control channel restart sequence.

If these errors happen at the receiving terminal:

• Try adjusting the rx cable equalizer setting.

• Try increasing the tx level.

• Try using V.17 or a slower modem if the same error is frequent when receiving from multiple senders.

0-84

The line was disconnected due to abnormal signaling in

V.34 phase 4 – control channel start-up.

• The signal did not stop within 10 s.

• Turn off the main power switch, then turn it back on.

• If the same error is frequent, replace the FCU.

0-85

The line was disconnected due to abnormal signaling in

V.34 control channel restart.

• The signal did not stop within 10 s.

• Turn off the main power switch, then turn it back on.

• If the same error is frequent, replace the FCU.

0-86

The line was disconnected because the other terminal requested a data rate using MPh that was not available in the currently selected symbol rate.

• The other terminal was incompatible.

• Ask the other party to contact the manufacturer.

0-87

The control channel started after an unsuccessful primary channel.

• The receiving terminal restarted the control channel because data reception in the primary channel was not successful.

• This does not result in an error communication.

0-88

The line was disconnected because PPR was transmitted/received 9 (default) times within the same ECM frame.

• Try using a lower data rate at the start.

• Try adjusting the cable equalizer setting.

Code

Meaning

Suggested Cause/Action

2-11

Only one V.21 connection flag was received

• Replace the FCU.

2-12

Modem clock irregularity

• Replace the FCU.

2-13

Modem initialization error

• Turn off the machine, then turn it back on.

• Update the modem ROM.

• Replace the FCU.

2-22

Counter overflow error of JBIG chip

If error occurs frequently, change the settings for resolution, paper size, compression type.

2-23

JBIG compression or reconstruction error

Turn off the machine, then turn it back on.

2-24

JBIG ASIC error

• Turn off the machine, then turn it back on.

2-25

JBIG data reconstruction error (BIH error)

• JBIG data error

• Check the sender’s JBIG function.

• Update the FCU ROM.

2-26

JBIG data reconstruction error (Float marker error)

2-27

JBIG data reconstruction error (End marker error)

2-28

JBIG data reconstruction error (Timeout)

2-29

JBIG trailing edge maker error

• FCU defective

• Check the destination device.

2-50

The machine resets itself for a fatal FCU system error

• If this is frequent, update the ROM, or replace the FCU.

2-51

The machine resets itself because of a fatal communication error

• If this is frequent, update the ROM, or replace the FCU.

Code

Meaning

Suggested Cause/Action

2-53

Snd msg() in the manual task is an error because the mailbox for the operation task is full.

• The user did the same operation many times, and this gave too much load to the machine.

4-01

Line current was cut

• Check the line connector.

• Check for line problems.

• Replace the FCU.

4-10

Communication failed because of an ID Code mismatch (Closed Network) or Tel. No./CSI mismatch (Protection against Wrong Connections)

• Get the ID Codes the same and/or the CSIs programmed correctly, then resend.

• The machine at the other end may be defective.

5-00

Data reconstruction not possible

Replace the FCU.

5-10

DCR timer expired

• Replace the FCU.

5-20

Storage impossible because of a lack of memory

• Temporary memory shortage.

• Test the SAF memory.

5-21

Memory overflow

5-23

Print data error when printing a substitute rx or confidential rx message

• Test the SAF memory.

• Ask the other end to resend the message.

5-25

SAF file access error

• Replace an SD card or HDD.

• Replace the FCU.

6-00

G3 ECM - T1 time out during reception of facsimile data

• Try adjusting the rx cable equalizer.

• Replace the FCU.

6-01

G3 ECM - no V.21 signal was received

6-02

G3 ECM - EOR was received

Code

Meaning

Suggested Cause/Action

6-04

G3 ECM - RTC not detected

• Check the line connection.

• Check for a bad line or defective remote terminal.

• Replace the FCU.

6-05

G3 ECM - facsimile data frame not received within 18 s of CFR, but there was no line fail

• Check the line connection.

• Check for a bad line or defective remote terminal.

• Replace the FCU.

• Try adjusting the rx cable equalizer

• Rx cable equalizer - G3 Switch 07 (PSTN)

Cross reference

6-06

G3 ECM - coding/decoding error

• Defective FCU.

• The other terminal may be defective.

6-08

G3 ECM - PIP/PIN received in reply to PPS.NULL

• The other end pressed Stop during communication.

• The other terminal may be defective.

6-09

G3 ECM - ERR received

• Check for a noisy line.

• Adjust the tx levels of the communicating machines.

• See code 6-05.

6-10

G3 ECM - error frames still received at the other end after all communication attempts at 2400 bps

• Check for line noise.

• Adjust the tx level (use NCU parameter 01 or the dedicated tx parameter for that address).

• Check the line connection.

• Defective remote terminal.

6-21

V.21 flag detected during high speed modem communication

• The other terminal may be defective or incompatible.

6-22

The machine resets the sequence because of an abnormal handshake in the

V.34 control channel

• Check for line noise.

• If the same error occurs frequently, replace the FCU.

• Defective remote terminal.

Code

Meaning

Suggested Cause/Action

6-99

V.21 signal not stopped within 6 s

Replace the FCU.

13-17

SIP user name registration error

• Double registration of the SIP user name.

• Capacity for user-name registration in the SIP server is not sufficient.

13-18

SIP server access error

• Incorrect initial setting for the SIP server.

• Defective SIP server.

13-24

SIP authentication error

• Registered password in the device does not match the password in the SIP server.

13-25

Network I/F setting error

• IPV4 is not active in the active protocol setting.

• IP address of the device is not registered.

13-26

Network I/F setting error at power on

• Active protocol setting does not match the I/F setting for SIP server.

• IP address of the device is not registered.

13-27

IP address setting error

• IP address of the device is not registered.

14-00

SMTP Send Error

• Error occurred during sending to the SMTP server. Occurs for any error other than

14-01 to 16. For example, the mail address of the system administrator is not registered.

14-01

SMTP Connection Failed

• Failed to connect to the SMTP server (timeout) because the server could not be found.

• The PC is not ready to transfer files.

• SMTP server not functioning correctly.

• The DNS IP address is not registered.

• Network not operating correctly.

• Destination folder selection not correct.

Code

Meaning

Suggested Cause/Action

14-02

No Service by SMTP Service (421)

• SMTP server operating incorrectly, or the destination for direct SMTP sending is not correct.

• Contact the system administrator and check that the SMTP server has the correct settings and operates correctly.

• Contact the system administrator for direct SMTP sending and check the sending destination.

14-03

Access to SMTP Server Denied (450)

• Failed to access the SMTP server because the access is denied.

• SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.

• Folder send destination is incorrect. Contact the system administrator to determine that the SMTP server settings and path to the server are correct.

• Device settings incorrect. Confirm that the user name and password settings are correct.

• Direct SMTP destination incorrect. Contact the system administrator to determine if there is a problem at the destination at that the settings at the destination are correct.

14-04

Access to SMTP Server Denied (550)

• SMTP server operating incorrectly

• Direct SMTP sending not operating correctly

Code

Meaning

Suggested Cause/Action

14-05

SMTP Server HDD Full (452)

• Failed to access the SMTP server because the HDD on the server is full.

• Insufficient free space on the HDD of the SMTP server. Contact the system administrator and check the amount of space remaining on the SMTP server HDD.

• Insufficient free space on the HDD where the destination folder is located. Contact the system administrator and check the amount of space remaining on the HDD where the target folder is located.

• Insufficient free space on the HDD at the target destination for SMTP direct sending. Contact the system administrator and check the amount of space remaining on the target HDD.

14-06

User Not Found on SMTP Server (551)

• The designated user does not exist.

• The designated user does not exist on the SMTP server.

• The designated address is not for use with direct SMTP sending.

14-07

Data Send to SMTP Server Failed (4XX)

• Failed to access the SMTP server because the transmission failed.

• PC not operating correctly.

• SMTP server operating incorrectly

• Network not operating correctly.

• Destination folder setting incorrect.

• Direct SMTP sending not operating correctly.