Ricoh MP4002/5002 service manual Part 10

*1: Combination of DIP SW 1 and SW 2

*2: Please refer to "Lower Tray (D637 Only)" in the Service Manual for the "3000/2000-Sheet (Booklet) Finisher ".

Service Tables

1000-Sheet Finisher (D588)

1. OUTPUT CHECK TABLE

   
   

   Copier

   
   

   5804	Output Check
   001	Exit Motor: 350	Paper exit motor (Mainframe)
   002	Exit Motor: 175
   003	Exit Motor: 230
   004	Exit Motor: 180
   005	Exit Motor: 154
   006	Exit Motor: 90
   007	Feed Motor: 300	Paper feed motor (Mainframe)
   008	Feed Motor: 255
   009	Feed Motor: 230
   010	Feed Motor: 215
   011	Feed Motor: 180
   012	Feed Motor: 154
   013	Feed Motor: 90
   014	Bank: Feed Motor: 300	Paper feed motor (Optional paper feed unit)
   015	Bank: Feed Motor: 255
   016	Bank: Feed Motor: 230

   5804	Output Check
   017	Bank: Feed Motor: 215
   018	Bank: Feed Motor: 180
   019	Bank: Feed Motor: 154
   020	Bank: Feed Motor: 90
   021	LCT: Feed Motor: 300	Paper feed motor (Optional LCT)
   022	LCT: Feed Motor: 255
   023	LCT: Feed Motor: 230
   024	LCT: Feed Motor: 215
   025	LCT: Feed Motor: 180
   026	LCT: Feed Motor: 154
   027	LCT: Feed Motor: 90
   028	Paper Feed Clutch 1	Paper feed clutch 1/2 (Mainframe)
   029	Paper Feed Clutch 2
   030	Bank: Paper Feed Clutch 3	Paper feed clutch 3/4 (Optional paper feed unit)
   031	Bank: Paper Feed Clutch 4
   032	LCT: Paper Feed Clutch	Paper feed clutch (Optional LCT)
   033	Pick-up Solenoid 1	Pick-up Solenoid 1/2 (Mainframe)
   034	Pick-up Solenoid 2
   035	Bank: Pick-up Solenoid 3	Pick-up Solenoid 3/4 (Optional paper feed unit)
   036	Bank: Pick-up Solenoid 4
   037	LCT: Pick-up Solenoid	Pick-up Solenoid (LCT)
   038	Tray Lift Motor 1: Up	-
   039	Tray Lift Motor 1: Down
   040	Tray Lift Motor 2: Up

   Service Tables

   5804	Output Check
   041	Tray Lift Motor 2: Down
   042	Paper Tray Lock Solenoid	Not used
   043	Bank: Paper Tray Lock Solenoid	Tray lock solenoid (Optional paper feed unit)
   044	Registration Motor: 230	-
   045	Registration Motor: 180
   046	Registration Motor: 154
   047	Registration Motor: 90
   048	Exit: Junction Gate Solenoid	Junction gate 1 solenoid
   049	Duplex: Inverter Gate Solenoid	Not used
   050	Duplex Inverter Motor: Fwd: 230	-
   051	Duplex Inverter Motor: Fwd: 180
   052	Duplex Inverter Motor: Fwd: 154
   053	Duplex Inverter Motor: Fwd: 90
   054	Duplex Inverter Motor: Rev: 230
   055	Duplex Inverter Motor: Rev: 180
   056	Duplex Inverter Motor: Rev: 154
   057	Duplex Inverter Motor: Rev: 90
   058	Duplex/By-pass Motor: Fwd: 230	-
   059	Duplex/By-pass Motor: Fwd: 180
   060	Duplex/By-pass Motor: Fwd: 154
   061	Duplex/By-pass Motor: Fwd: 90
   062	Duplex/By-pass Motor: Rev: 230
   063	Duplex/By-pass Motor: Rev: 180

   5804	Output Check
   064	Duplex/By-pass Motor: Rev: 154
   065	Duplex/By-pass Motor: Rev: 90
   066	By-pass Feed Clutch	-
   067	By-pass Pick-up Solenoid	-
   068	Bridge/Exit Tray: Drive Motor: 230	Drive motor (Bridge unit)
   069	Bridge/Exit Tray: Drive Motor: 180
   070	Bridge/Exit Tray: Drive Motor: 154
   071	Bridge/Exit Tray: Drive Motor: 90
   072	Bridge/Exit Tray: Junction Gate Solenoid	Junction Gate Solenoid (Bridge unit)
   073	Bridge/Exit Tray: Drive Motor: Reset	-
   074	Bridge/Exit Tray: Drive Motor: Enable	-
   075	Bridge: Cooling Fan Motor	Not used
   076	Transfer Belt Contact Motor	-
   077	OPC Motor: 230	Drum motor
   078	OPC Motor: 180
   079	OPC Motor: 154
   080	OPC Motor: 90
   081	Transfer/Development Motor: 230	-
   082	Transfer/Development Motor: 180
   083	Transfer/Development Motor: 154
   084	Transfer/Development Motor: 90
   085	Fusing Motor: 230	-
   086	Fusing Motor: 180

   Service Tables

   5804	Output Check
   087	Fusing Motor: 154
   088	Fusing Motor: 90
   089	Development Paddle Motor	-
   090	PTL Control	-
   091	Fusing Fan Motor: High	Fusing exhaust fan motor
   092	Fusing Fan Motor: Low
   093	Exhaust Fan Motor: High	Exhaust fan motor
   094	Exhaust Fan Motor: Low
   095	Duct Fan Motor	Cooling fan motor
   096	Exit Fan Motor: High	Paper exit cooling fan motor
   097	Exit Fan Motor: Low
   098	PSU Fan Motor	-
   099	1-Bin Junction Gate Solenoid	Junction gate 2 solenoid (1-bin unit)
   100	Polygon Motor: 230	-
   101	Polygon Motor: 180
   102	Polygon Motor: 154
   103	Polygon Motor: 90
   104	LD 1	-
   105	LD 2
   106	Toner Bottle Motor: Fwd	Toner supply motor
   107	Quenching Lamp	-
   108	Charge Bias	-
   109	Development Bias	-

   5804	Output Check
   110	Transfer Belt Voltage	-
   111	ID Sensor LED	-
   115	Cleaning Web Motor	Web motor
   116	Shift Tray Motor	Not used
   117	CTL Cooling FAN	Controller fan
   202	Scanner Lamp	-

   
   

   Service Tables

   1000-Sheet Finisher (D588)

   
   

   6144	Output Check
   	Display	Description
   001	Upper Relay Motor	Upper Transport Motor
   002	Lower Relay Motor	Lower Transport Motor
   003	Exit Motor	-
   004	Proof Junction Gate SOL	Tray Junction Gate Solenoid
   005	Lower Tray Lift Motor	-
   006	Jogger Fence Motor	-
   007	Stapler Motor	-
   008	Stapler Hammer	-
   009	Stapler Junction Gate Solenoid	-
   010	Positioning Roller Solenoid	-
   011	Stack Feed-out Motor	-
   012	Shift Motor	-
   013	Exit Guide Plate Motor	-

   3000 /2000-Sheet (Booklet) Finisher (D636/D637)

   
   

   6145	Output
   	Display	Description
   001	Entrance Motor	-
   002	Upper Transport Motor	-
   003	Lower Transport Motor	-
   004	Upper/Proof Tray Exit Motor	-
   005	Clamp Roller Retraction Motor	-
   006	Shift Roller Motor	-
   007	Exit Guide Plate Motor	-
   008	Upper Tray Lift Motor	-
   009	Stacking Sponge Roller Motor	-
   010	Jogger Fence Motor	-
   011	Feed Out Belt Motor	-
   012	Corner Stapler Movement Motor	-
   013	Corner Stapler Rotation Motor	-
   014	Corner Stapler	-
   015	Proof Junction Gate Solenoid	-
   016	Stapling Tray Junction Gate Solenoid	-
   017	Stapling Edge Pressure Plate Solenoid	-
   018	Positioning Roller Solenoid	-
   019	Booklet Pressure Roller Solenoid	-
   020	Stack Junction Gate Motor	-
   021	Fold Unit Bottom Fence Lift Motor	-

   022	Booklet Stapler: Front	-
   023	Booklet Stapler: Rear	-
   024	Fold Plate Motor	-
   025	Fold Roller Motor	-
   026	Positioning Roller Motor	-
   027	Punch Drive Motor	-
   028	Punch Movement Motor	-
   029	Paper Position Sensor Slide Motor	-

   Service Tables

2. PRINTER SERVICE TABLES

   
   

   SP1-XXX (Service Mode)

   
   

   1001	Bit Switch
   001	Bit Switch 1		0	1
   	bit 0	DFU	-	-
   	bit 1	DFU	-	-
   	bit 2	DFU	-	-
   	bit 3	No I/O Timeout	0: Disable	1: Enable
   		Enable: The MFP I/O Timeout setting will have no effect. I/O Timeouts will never occur.
   	bit 4	SD Card Save Mode	0: Disable	1: Enable
   		Enable: Print jobs will be saved to an SD Card in the GW SD slot.
   	bit 5	DFU	-	-
   	bit 6	DFU	-	-
   	bit 7	[RPCS,PCL]: Printable area frame border	0: Disable	1: Enable
   		Enable: The machine prints all RPCS and PCL jobs with a border on the edges of the printable area.

   
   

   
   

   1001	Bit Switch
   002	Bit Switch 2		0	1
   	bit 0	DFU	-	-
   	bit 1	DFU	-	-
   	bit 2	Applying a collation Type	Shift Collate	Normal Collate

   		A collation type (shift or normal) will be applied to all jobs that do not already have a ‘Collate Type’ configured.
   	bit 3	[PCL5e/c,PS]: PDL Auto Switching	0: Enable	1: Disable
   		Disable: The MFPs ability to change the PDL processor mid-job. Some host systems submit jobs that contain both PS and PCL5e/c. If Auto PDL switching is disabled, these jobs will not be printed properly.
   	bit 4	DFU	-	-
   	bit 5	DFU	-	-
   	bit 6	DFU	-	-
   	bit 7	DFU	-	-

   • If #5-0 is enabled, this Bit Switch has no effect.

   Service Tables

   
   

   
   

   1001	Bit Switch
   003	Bit Switch 3		0	1
   	bit 0	DFU	-	-
   	bit 1	DFU	-	-
   	bit 2	[PCL5e/c]: Legacy HP compatibility	0: Disable	1: Enable
   		Enable: Uses the same left margin as older HP models such as HP4000/HP8000. In other words, the left margin defined in the job (usually "<ESC>*r0A") will be changed to "<ESC>*r1A"
   	bit 3	DFU	-	-
   	bit 4	DFU	-	-
   	bit 5	DFU	-	-
   	bit 6	DFU	-	-
   	bit 7	DFU	-	-

   1001	Bit Switch
   004	Bit Switch 4		0	1
   	bit 0	DFU	-	-
   	bit 1	DFU	-	-
   	bit 2	DFU	-	-
   	bit 3	IPDS print-side reversal	0: Disable	1: Enable
   		Enable: Increases printing speed but simplex pages may be printed on the back side of the sheet.
   	bit 4	DFU	-	-
   	bit 5	DFU	-	-
   	bit 6	DFU	-	-
   	bit 7	DFU	-	-

   Service Tables

   
   

   1001	Bit Switch
   005	Bit Switch 5		0	1
   	bit 0	Show "Collate Type", "Staple Type" and "Punch Type" buttons on the operation panel.	Disable	Enable
   		If enabled, users will be able to configure a Collate Type, Staple Type, and Punch Type from the operation panel. The available types will depend on the device and configured options. After enabling the function, the settings will appear under: "User Tools > Printer Features > System"
   	bit 1	Multiple copies if a paper size or type mismatch occurs	0: Disable (Single copy)	1: Enable (Multiple copy)
   		If a paper size or type mismatch occurs during the printing of multiple copies, only a single copy is output by default. Using this Bit Switch, the device can be configured to print all copies even if a paper mismatch occurs.
   	bit 2	DFU	-	-
   	bit 3	[PS] PS Criteria	Pattern3	Pattern1
   		Change the number of PS criterion used by the PS interpreter to determine whether a job is PS data or not. Pattern3: includes most PS commands. Pattern1: A small number of PS tags and headers
   	bit 4	Increase max number of the stored jobs to 1000 jobs.	Disable (100)	Enable (1000)
   		Enable: Changes the maximum number of jobs that can be stored on the HDD via Job Type settings to 1000. The default is 100.
   	bit 5	DFU	-	-
   	bit 6	Method for determining the image rotation for the edge to bind on.	0: Disable	1: Enable

   		If enabled, the image rotation will be performed as they were in the specifications of older models for the binding of pages of mixed orientation jobs. The old models are below:
   	bit 7	Letterhead mode printing	0: Disable	1: Enable (Duplex)
   		Routes all pages through the duplex unit. If this is disabled, simplex pages or the last page of an odd-paged duplex job are not routed through the duplex unit. This could result in problems with letterhead/pre-printed pages. Only affects pages specified as Letterhead paper.

   • PCL: Pre-04A models

   • PS/PDF/RPCS:Pre-05S models

   
   

   
   

   1001	Bit Switch
   006	Bit Switch 6 DFU	-	-

   
   

   
   

   1001	Bit Switch
   007	Bit Switch 7		0	1
   	bit 0	Print path	0: Disable	1: Enable
   		If enabled, simplex pages (in mixed simplex/duplex PS/PCL5 jobs only) and the last page of an odd paged duplex job (PS, PCL5, PCL6), are always routed through the duplex unit. Not having to switch paper paths increases the print speed slightly.
   	bit 1 to 7	DFU	-	-

   
   

   
   

   1001	Bit Switch
   008	Bit Switch 8 DFU	-	-

   Service Tables

   
   

   1001	Bit Switch
   009	Bit Switch 9		0	1
   	bit 0	PDL Auto Detection timeout of jobs submitted via USB or Parallel Port (IEEE 1284).	"Disabled (Immediately)"	"Enabled (10 seconds)"
   		To be used if PDL auto-detection fails. A failure of PDL autodetection doesn't necessarily mean that the job can't be printed. This bit switch tells the device whether to time-out immediately (default) upon failure or to wait 10 seconds.
   	bit 1	DFU	-	-
   	bit 2	Job Cancel	Disabled (Not cancelled)	Enabled (Cancelled)
   		If this bit switch, all jobs will be cancelled after a jam occurs. Note: If this bitsw is enabled, printing under the following conditions might result in problems:
   	bit 3	PCL/PS bypass tray paper rotation (SEF/LEF)	0: Disable	1: Enable
   		This bitsw causes the device to revert to the behavior of previous generations. It only takes effect if "Bypass Tray Setting Priority" = "Driver/Command". Previous spec (bitsw=1): If a standard sized paper mismatch occurred in the bypass tray, the MFP always prompted for SEF paper. If this bitsw=0 (default) then in the event of a standard sized paper mismatch, the MFP will always prompt for paper of the rotation (SEF/LEF) determined by the MFP bypass tray paper setting or by the bypass tray sensor.
   	bit 4	Response to PJL USTATUS when multiple collated copies are printed	0: Disable	1: Enable

   • Job submission via USB or Parallel Port

   • Spool printing (WIM >Configuration > Device Settings > System)

   		When enabled, if multiple collated copies are printed, the device no longer responds to PJL USTATUS with the number of pages in the current copy. Instead the device will return the total number of pages for all copies.
   	Bit 5 to 7	DFU	-	-

   
   

   
   

   1001	Bit Switch
   010	Bit Switch 10		0	1
   	bit 0 to 4	DFU	-	-
   	bit 5	List / Test Print Lock	0: Disable	1: Enable
   		If enabled, you can lock or unlock the [List/Test Print] items under the Pinter Features menu when the Store and Skip Errored Job Function is on.
   	Bit 6	Optional charge machines	-	-
   		If enabled, you can use the optional charge machines when the Store and Skip Errored Job Function is on.	0: Disable	1: Enable
   	Bit 7	DFU	-	-

   
   

   
   

   1001	Bit Switch
   011	Bit Switch 11		0	1
   	bit 0	List / Test Print menu	0: Disable	1: Enable
   		When enabled, [Multiple Lists] menu is displayed in [List / Test Print] under the Printer Features menu.
   	bit 1	Interrupt printing	0: Job	1: Page

   		Selects the interrupt unit for the interrupt printing function. When you select "0," you can interrupt the printing of a job while being processed. When you select "1," you can interrupt the printing of a page while being processed.
   	Bit 2 to 7	DFU	-	-

   Service Tables

   
   

   
   

   1001	Bit Switch
   012	Bit Switch 12		0	1
   	bit 0 to 7	DFU	-	-

   
   

   
   

   1003	[Clear Setting]
   1003 001	Initialize Printer System
   	Initializes settings in the "System" menu of the user mode.
   1003 003	Delete Program

   
   

   
   

   1004	[Print Summary]
   1004 001	Print Printer Summary
   	Prints the service summary sheet (a summary of all the controller settings).

   
   

   
   

   1006	[Sample/Locked Print]	*CTL	0: Linked, 1: On
   1006 001	Enables and disables the document server. When you select "0," the document server is enabled or disabled in accordance with Copy Service Mode SP5-967. When you select "1," the document server is enabled regardless of Copy Service Mode SP5-967.

3. SCANNER SERVICE TABLES

SP1-xxx (System and Others)

Service Tables

SP2-XXX (Scanning-image quality)

1. UPDATING THE FIRMWARE

   
   

   To update the firmware for this machine, you must have the new version of the firmware downloaded onto an SD (Secure Digital) Card. The SD Card is inserted into SD Card Slot 2 (Lower Slot) on the controller box.

   1. BEFORE YOU BEGIN

      An SD card is a precision device. Always observe the following precautions when you handle SD cards:

      • Always switch the machine off before you insert an SD card. Never insert the SD card into the slot with the power on.

      • Do not remove the SD card from the service slot after the power has been switched on.

      • Never switch the machine off while the firmware is downloading from the SD card.

      • Keep SD cards in a safe location where they are not exposed to high temperature, high humidity, or exposure to direct sunlight.

      • Always handle SD cards with care. Do not bend or scratch them. Do not let the SD card get exposed to shock or vibration.

      • Make sure that the write protection of an SD card is unlocked when you download an application to it. If not, downloading fails and a download error (e.g. Error Code 44) occurs during a firmware upgrade.

        Keep the following points in mind when you use the firmware update software:

      • "Upload" means to send data from the machine to the SD card. "Download" means to send data from the SD card to the machine.

      • To select an item on the LCD, touch the appropriate button on the soft touch-screen of the LCD, or, press the appropriate number key on the 10-key pad of the operation panel. For example, when "Exit (0)" shows on the screen you can touch the Exit button on the screen, or, press the "0" button on the operation panel of the copier.

      • Make sure that the machine is disconnected from the network to prevent a print job for arriving while the firmware update is in progress before you start the firmware update procedure.

   2. UPDATING FIRMWARE

      
      

      Preparation

      1. If the SD card is blank, copy the entire "romdata" folder onto the SD card.

      2. If the card already contains the "romdata" folder, copy the "D129" folder onto the card.

      
      

      Updating Procedure

      Service Tables

      1. Turn the main power switch off.

      
      

      
      

      Remove the controller cover ( x 2).

      2.

      
      

      

      1. Insert the SD card into SD Card Slot 2 (Lower Slot) [A]. Make sure the label on the SD card faces the rear side of the machine.

      2. Slowly push the SD card into the slot so it locks in place. You will hear it click. Make sure the SD card locks in place.

         

         • To remove the SD, push it in to unlock the spring lock. Then release it so it pops out of the slot.

      3. Disconnect the network cable from the copier if the machine is connected to a network.

      4. Switch the main power switch on. After about 45 seconds, the initial version update screen appears on the LCD in English.

      5. On the screen, touch the button or press the corresponding number key on the operation panel to select the item in the menu that you want to update.

         
         

         ROM/NEW	What it means
         ROM:	Tells you the number of the module and name of the version currently installed. The first line is the module number, the second line the version name.
         NEW:	Tells you the number of the module and name version on the SD card. The first line is the module number, the second line the version name.

         
         

         

         • Controller, engine and operation panel firmware cannot be updated at the same time. It is recommended to update firmware modules one by one.

      6. Touch "UpDate (#)" (or ) to start the update.

         
         

         

         • While downloading is in progress, the LCD will display "Loading". When downloading has been completed, the panel will display "update done".

         • For operation panel software, the Start key lights red while downloading is in progress, and then lights green again after downloading is completed.

      7. The "Update is Done" message appears on the operation panel after completing the updating. The message differs depending on the firmware that has been updated.

      8. Switch the copier main power switch off when you see the "Update is Done" message or follow the procedure that is displayed on the operation panel.

      9. Press in the SD card to release it. Then remove it from the slot.

      10. Switch the copier on for normal operation.

      Error Messages

      An error message shows in the first line if an error occurs during the download.

      The error code consists of the letter "E" and a number. The example above shows error "E24" displayed. For details, refer to the Error Message Table. "Handling Firmware Update Errors" in this section)

      
      

      Firmware Update Error

      If a firmware update error occurs, this means the update was cancelled during the update because the module selected for update was not on the SD card.

      
      

      

      
      

      Service Tables

      Recovery after Power Loss

      If the ROM update is interrupted as a result of accidental loss of power while the firmware is updating, then the correct operation of the machine cannot be guaranteed after the machine is switched on again. If the ROM update does not complete successfully for any reason, then in order to ensure the correct operation of the machine, the ROM update error will continue to show until the ROM is updated successfully.

      In this case, insert the card again and switch on the machine to continue the firmware download automatically from the card without the menu display.

   3. HANDLING FIRMWARE UPDATE ERRORS

An error message shows in the first line if an error occurs during a download. The error code consists of the letter "E" and a number ("E20", for example).

Error Message Table

Service Tables

1. UPLOADING/DOWNLOADING NVRAM DATA

   
   

   The content of the NVRAM can be uploaded to and downloaded from an SD card.

   
   

   1. UPLOADING NVRAM DATA (SP5-824)

      1. Turn off the main switch.

      
      

      
      

      Remove the controller cover [A] ( x 2).

      2.

      
      

      

      1. Insert the SD card into SD card slot 2 (Lower Slot) [A].

      2. Turn on the main switch.

      3. Execute SP5-824.

      4. Press "1" to start uploading the NVRAM data.

   2. DOWNLOADING NVRAM DATA (SP5-825)

The following data are not downloaded from the SD card:

• Total counter

• C/O, P/O Counter

• Duplex, A3/DLT/Over 420 mm, Staple and Scanner application scanning counters (system settings).

• Engine SP data

  Service Tables

  1. Turn off the main switch.

  
  

  
  

  Remove the controller cover [A] ( x 2).

  2.

  
  

  

  1. Plug the SD card into SD card slot 2 (Lower Slot) [A].

  2. Turn on the main switch.

  3. Execute SP5-825.

  4. Press "1" to start downloading the NVRAM data.

  Note that the following errors could occur during downloading:

• If a card is not installed in the card slot and a message tells you that downloading cannot proceed, you cannot execute downloading, even by pressing "1".

• If the correct card for the NVRAM data is not inserted in the card slot, after you press "1" a message will tell you that downloading cannot proceed because the card is abnormal and the execution will halt.

  1. SELF-DIAGNOSTIC MODE

     
     

     1. SELF-DIAGNOSTIC MODE AT POWER ON

        As soon as the main machine is powered on, the controller waits for the initial settings of the copy engine to take effect and then starts an independent self-diagnostic test program. The

        Service Tables

        self-diagnostic test follows the path of the flow chart shown below and checks the CPU, memory, HDD, and so on. An SC code is displayed in the touch panel if the self-diagnostic program detects any malfunction or abnormal condition.

     2. SELF-DIAGNOSTIC TEST FLOW

        
        

        

     3. DETAILED SELF-DIAGNOSTIC MODE

        In addition to the self-diagnostic test initiated every time the main machine is powered on, you can set the machine in a more detailed diagnostic mode manually in order to test other components or conditions that are not tested during self-diagnosis after power on. The following device is required in order to put the machine in the detailed self-diagnosis mode.

        
        

        No.	Name
        G02119350	Parallel Loopback Connector

        
        

     4. EXECUTING DETAILED SELF-DIAGNOSIS

  Follow this procedure to execute detailed self-diagnosis.

  1. Switch off the machine, and connect the parallel loopback device to the Centronics I/F port.

  2. Hold down , press and hold down , and then while pressing both keys at the same time, switch on the machine.

  Service Tables

  You will see "Now Loading" on the touch-panel, and then you will see the results of the test. A report is printed every time a detailed self-diagnostic test is executed, whether errors were detected or not.

  1. USING THE DEBUG LOG

     
     

     1. OVERVIEW

        This machine provides a Save Debug Log feature that allows the Customer Engineer to save and retrieve error information for analysis.

        Every time an error occurs, debug information is recorded in volatile memory but this information is lost when the machine is switched off and on.

        To capture this debug information, the Save Debug Log feature provides two main features:

• Switching on the debug feature so error information is saved directly to the HDD for later retrieval.

• Copying the error information from the HDD to an SD card.

  When a user is experiencing problems with the machine, follow the procedure below to set up the machine so the error information is saved automatically to the HDD. Then ask the user to reproduce the problem.

  1. SWITCHING ON AND SETTING UP SAVE DEBUG LOG

  The debug information cannot be saved the until the "Save Debug Log" function has been switched on and a target has been selected.

  1. Enter the SP mode.

  2. Under "5857 Save Debug Log", press "1".

     
     

     

  3. On the control panel keypad, press "1" then press . This switches the Save Debug Log feature on.

     

     • The default setting is "0" (OFF). This feature must be switched on in order for the debug information to be saved.

  4. Next, select the target destination where the debug information will be saved. Under "5857 Save Debug Log", touch "2 Target", enter "2" with the operation panel key to select the hard disk as the target destination, then press .

     

     
     

     

     • Select "3 SD Card" to save the debug information directly to the SD card if it is inserted in Slot 2 (Lower Slot).

  5. Now touch "5858" and specify the events that you want to record in the debug log. SP5858 (Debug Save When) provides the following items for selection.

     
     

     1	Engine SC Error	Saves data when an engine-related SC code is generated.
     2	Controller SC Error	Saves debug data when a controller-related SC Code is generated.
     3	Any SC Error	Saves data only for the SC code that you specify by entering code number.
     4	Jam	Saves data for jams.

     
     

     

     Service Tables

     • More than one event can be selected.

       Example 1: To Select Items 1, 2, 4

       Touch the appropriate items(s). Press "ON" for each selection. This example shows "Engine SC Error" selected.

       

       Example 2: To Specify an SC Code

       Touch "3 Any SC Error", enter the 3-digit SC code number with the control panel number keys, then press . This example shows an entry for SC670.

       

       
       

       

     • For details about SC code numbers, please refer to the SC tables in Section "4. Troubleshooting"

  6. Next, select the one or more memory modules for reading and recording debug information. Touch "5859".

     Under "5859" press the appropriate key item for the module that you want to record. Enter the appropriate 4-digit number, then press .

     

     • Refer to the two tables below for the 4-digit numbers to enter for each key. The example below shows "Key 1" with "2222" entered.

  

  The following keys can be set with the corresponding numbers. (The initials in parentheses indicate the names of the modules.)

  
  

  1. Digit Entries for Keys 1 to 10

     
     

     Key No.	Copy	Printer	Scanner	Web
     1	2222 (SCS)
     2	2223 (SRM)
     3	256 (IMH)
     4	1000 (ECS)
     5	1025 (MCS)

     6	4848(COPY)	4400 (GPS)	5375 (Scan)	5682 (NFA)
     7	2224 (BCU)	4500 (PDL)	5682 (NFA)	6600 (WebDB)
     8		4600 (GPS-PM)	3000 (NCS)	3300 (PTS)
     9		2000 (NCS)	2000 (NCS)	6666 (WebSys)
     10		2224 (BCU)		2000 (NCS)

     
     

     

     • The default settings for Keys 1 to 10 are all zero ("0").

  
  

  Key to Acronyms

  
  

  Acronym	Meaning	Acronym	Meaning
  ECS	Engine Control Service	NFA	Net File Application
  GPS	GW Print Service	PDL	Printer Design Language
  GSP-PM	GW Print Service – Print Module	PTS	Print Server
  IMH	Image Memory Handler	SCS	System Control Service
  MCS	Memory Control Service	SRM	System Resource Management
  NCS	Network Control Service	WebDB	Web Document Box (Document Server)

  
  

  Service Tables

  The machine is now set to record the debugging information automatically on the HDD (the target selected with SP5-857-002) for the events that you selected SP5-858and the memory modules selected with SP5-859.

  Please keep the following important points in mind when you are doing this setting:

• Note that the number entries for Keys 1 to 5 are the same for the Copy, Printer, Scanner, and Web memory modules.

• The initial settings are all zero.

• These settings remain in effect until you change them. Be sure to check all the settings, especially the settings for Keys 6 to 10. To switch off a key setting, enter a zero for that key.

• You can select any number of keys from 1 to 10 (or all) by entering the corresponding 4-digit numbers from the table.

• You cannot mix settings for the groups (COPY, PRINTER, etc.) for 006to010. For example, if you want to create a PRINTER debug log you must select the settings from the 9 available selections for the "PRINTER" column only.

• One area of the disk is reserved to store the debug log. The size of this area is limited to 4 MB.

  
  

  Retrieving the Debug Log from the HDD

  1. Insert the SD card into Slot 2 (Lower Slot).

  2. Enter the SP mode and execute SP5857 009 (Copy HDD to SD Card (Latest 4 MB) to write the debugging data to the SD card.

     

     • The SD card can hold up to 4MB of data. If the debugging data is larger than 4MB, you can switch to another SD card.

  3. Use a card reader to copy the file and send it for analysis to your local Ricoh representative by email, or just send the SD card by mail.

     
     

     Recording Errors Manually

     Since only SC errors and jams are recorded to the debug log automatically, for any other errors that occur while the customer engineer is not on site, please instruct customers to perform the following immediately after occurrence to save the debug data. Such problems would include a controller or panel freeze.

     

     • In order to use this feature, the customer engineer must have previously switched on the Save Debug Feature (SP5857-001) and selected the hard disk as the save destination (SP5857-002).

  1. When the error occurs, on the operation panel, press (Reset Key).

  2. On the control panel, enter "01" then hold down for at least 3 sec. until the machine beeps then release. This saves the debug log to the hard disk for later retrieval with an SD card by the service representatives.

  3. Switch the machine off and on to resume operation.

  The debug information for the error is saved on the hard disk so the service representatives can retrieve it on their next visit by copying it from the HDD to an SD card.

  
  

  TROUBLESHOOTING

  
  

  RE V IS ION H IST ORY
  Page	Date	Added/ Updated/ New
  		None

  1. TROUBLESHOOTING

     
     

     1. SERVICE CALL CONDITIONS

        
        

        1. SUMMARY

           There are 4 levels of service call conditions.

           
           

           Level	Definition	Reset Procedure
           A	To prevent damage to the machine, the main machine cannot be operated until the SC has been reset by a service representative (see the note below).	Enter SP mode, use SP 5810, touch [Execute], and then turn the main power switch off and on.
           B	SCs that disable only the features that use the defective item. Although these SCs are not shown to the user under normal conditions, they are displayed on the operation panel only when the defective feature is selected.	Turn the operation switch or main switch off and on.
           C	The SC history is updated. The machine can be operated as usual.	The SC will not be displayed. Only the SC history is updated.
           D	Turning the main switch off then on resets SCs displayed on the operation panel. These are re-displayed if the error occurs again.	Turn the operation switch off and on. Also see below.

           
           

           Trouble- shooting

           When a Level "D" SC code occurs

           When a Level D SC occurs, a screen opens on the operation panel to tell the operator:

• An error occurred

• The job in progress will be erased

• The machine will reboot automatically after approximately 30 seconds.

  The operator can wait until the machine reboots automatically or touch "Reset" on the screen to reset the machine immediately and go back to the copy screen.

  If the operator does not touch "Reset"

  The next message tells the operator that the machine will reset automatically and that the previous job was lost and must be started again. After reading the message, the operator touches "Confirm" on the screen. The next screen shows the number and title of the SC code, and stops until the operator turns the machine off and on.

  If the operator touches "Reset"

  If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot, the machine reboots immediately and the operation panel displays the copy screen.

  

  • Do not try to use the operation panel during an automatic reboot.

  • If the Remote Service System is in use, the SC code is sent immediately to the Service Center.

1. SC CODE DESCRIPTIONS

   
   

   

   • If a problem concerns a circuit board, disconnect and reconnect the connectors and then test the machine. Often a loose or disconnected harness is the cause of the problem. Always do this before you decide to replace the PCB.

   • If a motor lock error occurs, check the mechanical load before you decide to replace the motor or sensors.

   • When a Level "A" or "B" SC occurs while in an SP mode, the machine cannot display the SC number. If this occurs, check the SC number after leaving the SP mode.

   • The machine reboots automatically when the machine issues a Level "D" SC code. This is done for Level "D" SC codes only.

     

   • Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.

     

   • The main power LED lights or flashes while the platen cover or ARDF is open, while the main machine is communicating with a facsimile or the network server, or while the machine is accessing the hard disk or memory for reading or writing data.

Trouble- shooting

SC Tables: SC1xx

Trouble- shooting

SC Tables: SC2xx

Trouble- shooting

SC Tables: SC3xx

Trouble- shooting

Trouble- shooting

SC Tables: SC4xx