Developing retail banking services at Vietnam Joint Stock Commercial Bank for Industry and Trade in the context of international integration in banking and finance

MINISTRY OF EDUCATION AND TRAINING

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY

HOANG THI NGOC THUY

DEVELOPING RETAIL BANKING SERVICES AT VIETNAM JOINT STOCK COMMERCIAL INDUSTRY AND TRADE BANK IN THE CONDITIONS OF INTERNATIONAL INTEGRATION IN BANKING FINANCE

Industry: Business Administration Code: 9.34.01.01

DOCTOR THESIS IN ECONOMICS

Scientific instructor 1.Prof., PhD. Vu Van Hoa

2.Dr. Le Cam Ninh

Hanoi 2021

GUARANTEE

The author hereby declares that this is the author's independent scientific research work. The data used for analysis in the thesis are sourced

The origin is clear, honest and has been published in accordance with regulations. Results

The research in the thesis was researched and analyzed objectively by the author himself. These research results have never been published in any other study.

Hanoi, August 10, 2021

Author

(Signed)

Hoang Thi Ngoc Thuy

THANK YOU

The author would like to express his deep gratitude to Professor, PhD. NGND. Vu Van Hoa and PhD. Le Cam Ninh, scientists, and teachers have wholeheartedly guided, advised, and helped the author complete his PhD thesis with the topic " Service DEVELOPMENT

Retail banking at Vietnam Joint Stock Commercial Bank for Industry and Trade under fair conditions

international import of banking and finance"

The author respectfully expresses his gratitude to the Board of Directors of Hanoi University of Business and Technology, the Board of Directors of the Graduate Institute, and the Board of Directors of Hanoi University of Business and Technology.

Faculty of Finance, Ministry

Department of Vocational Training, Leadership Board of Faculty of Banking, Ministry

Credit subject

The Bank has created the best conditions for the author to carry out this research project.

The author sincerely thanks the economic experts and specialists

Working at VietinBank and other commercial banks provided support and comments so the author could complete this research. In addition, the author would also like to express his deep gratitude to his family, friends, and colleagues for always encouraging and facilitating him throughout the process of implementing and completing this thesis.

Author

Hoang Thi Ngoc Thuy

TABLE OF CONTENTS

LIST OF VIETNAMESE ABBREVIATIONS

Abbreviation	Full writing
first	BDH	You run
2	Board of Supervisors	Control Board
3	CMCN	Industrial Revolution
4	CN	Branch
5	IT	Information technology
6	CTTC	Financial leasing
7	DNNN	State enterprises
8	SMEs	Small and medium enterprises
9	DPRR	Risk provisions
ten	DVCNT	Department for card accept
11	DVNH	Banking services
twelfth	GNNĐ	Domestic debit
13	GNQT	International debit
14	HDBT	Council of Ministers
15	Board of Directors	Administrative Council
16	Joint Stock Commercial Bank	Joint-stock commercial bank
17	NHBL	Retail bank
18	SBV	State bank
19	NHTM	Commercial Bank
20	Central Bank	Central bank
21	KBL Business Development	Retail business development
22	TCKT	Economic organizations
23	TCTD	Credit institutions
24	CIT	Corporate income
25	TSC	Headquarters
26	TTKDTM	Non-cash payment

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LIST OF ENGLISH ABBREVIATIONS

Abbreviation	Full writing	Vietnamese Meaning
first	AgriBank	Vietnam Bank for Agriculture and Rural Development	Vietnam Bank for Agriculture and Rural Development
2	WHO	Artificial Intelligence	Artificial intelligence
3	API	Application Programming Interface	Application programming interface
4	ATM	Automatic Teller Machine	Automated trading machine
5	Bancassurance	The combination of banking and insurance	Distribution of insurance through banks
6	Basel 2	Basel 2	Version 2 of the Basel Accord
7	BIDV	Bank of Investment and Development of Vietnam	Vietnam Bank for Investment and Development
8	CAR	Capital adequacy ratio	Capital adequacy ratio
9	CIR	Cost Income Ratio	Cost to income ratio
ten	CPTPP	Comprehensive and Progressive Agreement for TransPacific Partnership	Trans-Pacific Free Trade Agreement
11	EVFTA	EuropeanVietnam Free Trade Agreement	Vietnam Europe Free Trade Agreement
twelfth	FTA	Free Trade Agreement	Free trade agreement
13	Iodine	Internet Of Things	Everything is connected
14	MPOS	Mobille Point of Sale	Card reader device via phone
15	POS	Point of Sale	Card payment machine
16	ROA	Return On Assets	Asset return rate
17	ROE	Return On Equity	Return on equity
18	SME	Small and Medium Size Enterprise	Small and medium enterprises
19	VAMC	Vietnam Asset Management Company	Vietnam asset management company
20	VCB	Vietnam Joint Stock Commercial Bank for Foreign Trade	Joint Stock Commercial Bank for Foreign Trade of Vietnam
21	Vietinbank	Vietnam Joint Stock commercial bank for Industry and Trade	Vietnam Joint Stock Commercial Bank for Industry and Trade
22	Vietinbank Ipay Mobile	Vietinbank Internet Payment on Mobile	Vietinbank's application for transactions on mobile phones

WTO

World Trade Organization

LIST OF DIAGRAMS, TABLES, CHARTS

Content

Content	Page
Diagram 2.1	Vietinbank's organizational structure	56
Diagram 2.2	Organizational structure of Vietinbank's Retail Division	57
Table 2.1	Vietinbank's financial capacity	59
Table 2.2	Capital mobilization and capital mobilization structure of Vietinbank 2015 2020	sixty four
Table 2.3	Outstanding debt and outstanding debt structure of Vietinbank for the period 2015-2020	sixty seven
Table 2.4	Vietinbank's income and income structure in 2015 2020	69
Table 2.5	Vietinbank's costs and cost structure for the period 2015-2020	70
Table 2.6	Vietinbank's profit and profit structure over the period 20152020	72
Table 2.7	Vietinbank's operational efficiency and safety indicators period 20152020	seventy three
Table 2.8	Summary table of some indicators reflecting business performance results of the period period 20152020	74
Table 2.9	Financial index of the 4 largest commercial banks in Vietnam in 2019	76
Table 2.10	Charter capital of Vietinbank and some banks in the area Asean region 2018	76
Table 2.11	Vietinbank's mobilized capital structure for the period 2015-2020	80
Table 2.12	Vietinbank's retail mobilization capital structure in 2015 2020	81
Table 2.13	Vietinbank's outstanding debt structure for the period 2015-2020	83
Table 2.14	Vietinbank retail loan balance structure for the period 2015-2020	85
Table 2.15	Number of Vietinbank's SME customers in 2015 2020	eighty six
Table 2.16	Summary of outstanding personal loans of some Vietnamese commercial banks	eighty seven
Table 2.17	Vietinbank remittance transfer data for the period 2015-2019	89
Table 2.18	Vietinbank insurance services business results for the period 2015-2019	90
Table 2.19	Vietinbank card payment turnover in the period 2015-2019	91
Table 2.20	Vietinbank's income and income structure	ninety four
Table 2.21	Income structure from retail activities of Vietinbank	95
Table 2.22	Vietinbank's cost structure for the period 2015-2020	96
Table 2.23	Vietinbank's retail cost structure for the period 2015-2020	97
Table 2.24	Vietinbank retail operating profit for the period 2015-2020	98
Table 2.25	Quality of Vietinbank's retail credit balance in 2015 2020	99

Vietinbank's retail operations risk provision for the period of 2015 2020	100
Table 2.27	Vietinbank's retail market share in relation to a number NH	101
Table 2.28	Number of Vietinbank ATMs and POS in the period 2015-2020	102
Table 2.29	Number of cards and modern transaction network of Vietinbank	104
Table 2.30	Card payment sales through Vietinbank's modern transaction network in relation to a number of commercial banks in Vietnam Vietnam	104
Table 2.31	Vietinbank's payment turnover and ATM withdrawal turnover in relation to a number of commercial banks in Vietnam Vietnam	105
Table 2.32	Human resource training at Vietinbank for the period 2015-2020	111
Chart 2.1	Vietinbank's bad debt developments in the period 2015-2020	117
Chart 2.2	Income structure of Vietinbank, VCB, BIDV and Agribank 2019	118
Chart 2.3	Evolution of retail credit growth compared to deposit growth Vietinbank's retail capital mobilization in the period 2015-2020	119

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